Hammond-Wetmore Drilling LLC

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and discovered that the customer was not refunded for the order he never received We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have
issued a full and complete refund for this order as follows: July 6, issued refund for shipping at $July 11, issued a refund for remaining balance of $TOTAL Refund Amount is $ We have also given the customer a total of $in *** Credit for the inconvenience he has experiencedWe have called the customer but had to leave a detailed message along with my direct phone number We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Complaint: ***
I am rejecting this response because: I do not totally reject this response but I think that the people invloved could tell me the truth and I caught them at it, I think the 3(three) people should be FIREDOther wise what ever
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and see
that the customer’s gift codes were not working on our website
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution
Unfortunately, there was an issue with the
gift codes that caused them not to workWe see that the issue has been
corrected and the customer was able to place an order using the gift codes
For the inconvenience, we have given the customer $in
store creditWe have contacted the customer by email to let her know of the
store credit and how to access it
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Company's response below:Case# ***- Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the item purchased was not one that would be signedThey reached out to Fan Services and were unable to receive a timely response. We
are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe consumer has been contacted via phone with the resolution of returning the item and receiving a replacement of an authenticated jersey. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ***. Sincerely,
*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the site to confirm what has been brought to our attentionThe consumer reached out to *** *** as well as ***'s and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe have contacted the consumer by phone to discuss the requirements of the credit being applied to a new orderUnfortunately, this is not something that is handled through the merchandise shopThe consumer has been provided a credit for this inconvenience and understands there is nothing we are able to do for the credit score that has been affected. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer wants a refund for the difference in prices between her
orders
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe
have called the customer and left a
detailed message of the refund issued for the item on December 22nd,
in the amount of $We gave the customer $in store credit as well
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped within the timeframe provided due to a delayThe consumer reached out to *** *** and were unable to receive a timely resolution We are
sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe understand how frustrating the experience has been due to the package not being shipped when neededWe can confirm the consumer filed a *** dispute and has received the refund of the orderFor the inconvenience, we have provided a credit equal to the amount of the order that can be used towards a new purchaseWe ask that the consumer contact *** *** *** directly for future assistance We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see the consumer was not provided what was needed to return what was receivedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely
sorry for the inconvenience this has caused and for the delay in resolutionWe have reached out to the customer and provided an invoice of the order as requestedWe have also sent a return label that can be used at no charge for the item to be refunded and a credit has been provided for this inconvenienceThe consumer has been contacted via email with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date providedThe consumer reached out to *** ***, spoke with several supervisors and was provided appeasements with the resolution of
escalating the package We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe discounted refund has been processed and a credit has been providedThe order has been shipped and delivered We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** ** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and discovered the consumer sent back a return for a purchase made on October 25, By the time our fulfillment center received the item, our day return policy time frame had
passedWhen the consumer contacted *** ***, we advised that the item will be donated to charity due to be received outside the return time frame We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a courtesy we have provided the consumer with a full refund in the amount of $We ask that the consumer allows 2-business days for the refund to post back We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the customer’s order to be severely delayed We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have called and spoken with the
customer to let her know why her order was delayed and to let her know that the order shipped July 5, and will be delivered July 6, We also refunded the customer $and $for the shipping fees We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to thank both parties, the Revdex.com and Fanatics, for helping this matter come to a fair resolution.
Regards,
*** ***

Hello *** and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe can confirm the amount of $was refunded on January 2, and the remaining amount of $was refunded on January 6, This does provide the total refund for the purchase made on December 5, If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did personally speak with *** *** and she resolved the matter as requestedShe also took the time to hear my complaint and take note of changes that can be made to prevent this from happening in the futureI appreciate her kindness and understanding
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***I am rejecting this response because: I was told I would get a dallor credit for my trubles and I tryed to do a higher shipping and overnight but being on the east cost we are being punished with a company that now has a * rateings with the Revdex.comAnd I see if I had to return a product u guys use *** buf not *** whys thatsI would love a contract email from the higher up so we can talk more about *** They are there worst and as a paying customer we should have the right to pick a shipperof aur choce Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, We apologize the resolution was not satisfactoryWe have attempted to reach the consumer and have been advised via voicemail to not contact the consumer againUnfortunately, we cannot assist any further until we are able to speak with the consumerWe apologize for the inconvenience this may cause If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the hologram information provided in the packagingThe consumer did reach out to *** *** to receive a timely resolutionWe
sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe have emailed a link that will provide our customer with the correct instruction to obtain hologram authenticationThe consumer has been contacted by phone as well as emailWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at (*** *** Sincerely, *** * *** *** ***