Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was not cancelled in time. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We understand how frustrating this experience has been, however, the consumer was advised that the item was being shipped directly from the manufacturer and unfortunately, we were not able to reach out to the manufacturer in time to have it cancelled.   A waived return label was provided via email for the items to be returned. The consumer will need to return the items in order to receive a refund. Once we see the items are in transit, we will provide a refund of the order. The consumer has been contacted by phone and email with this information.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive a phone call and a voice message was left indicating a refund and a credit. Both have been confirmed by my bank and account with Fanatics. As a customer of Fanatics for 3 years I appreciate the resolution and will remain a customer. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the situation. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay. We understand how frustrating it was to not have the order cancelled as requested and not refunded when it was not received. We contacted the consumer by phone and advise a full refund has been processed. We have also provided 20% discount code to be used on a future purchase. We have provided this code via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found the customer returned an item to us and we rejected it and sent it to charity.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As...

a one-time courtesy, we have issued a refund for the returned item, in the amount of $25.99 that will post back to the original form of payment within 2-10 business days. We have also called the customer to let her know as well.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.   Sincerely,   [redacted] Executive Fan Relations

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and saw that the customer contacted regarding his delayed order. We have recently upgraded our warehouse management systems, and it did not go exactly as planned. We were then hit almost...

immediately after this with a hurricane that only caused further delays and frustrations. We are truly sorry for the inconvenience and frustration this has caused. Unfortunately, our new system will not allow cancellations after a certain time period has passed, and this is why the cancellation was not possible as requested. We do see that a full refund was issued, and the items may still ship when they become available. If that does happen, we welcome the consumer to keep the items as our gift for the ongoing frustration we have caused.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We reached out and provided a resolution by phone, but did not have an opportunity to speak directly. We did provide direct contact information if there are any additional questions or concerns.     We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,We sincerely apologize that we have not been able to reach the consumer to resolve this matter. We would be happy to work further to make sure this is taken care of to the consumers satisfaction, and at this time ask that the customer contact us directly for further assistance. We want to make this right, and look forward to speak to Mr. [redacted] soon! I can be reached directly at [redacted]. Sincerely,[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the customer has received the wrong sized item in her order.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have...

contacted the customer via phone to let her know that we have issued a new order for the correct item at no extra cost to the customer. We have also given the customer a total of $30.00 in store credit for the inconvenience she has experienced.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]
[redacted]

Copy of the return slip that was sent by the company

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the package was not received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We see the package showed was returned to our warehouse via the shipping carrier due to the consumer moving. Although the consumer requested the item to be cancelled, due to its customization, we were unable to do so. We have provided a full refund of the purchase as of December 9, 2016. We have also returned the item to the new address the consumer has provided us. This has been shipped and will be delivered no later than December 12, 2016. The consumer has been contacted by phone with a voicemail left and a confirmation email has been sent.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed 2 orders on November 27, 2017. Unfortunately, the orders were cancelled due to a system issue with the consumer’s shipping address. The consumer reached out...

to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised the orders were cancelled. We also advise the reason behind the cancellation which was due to the consumer’s address. However, we have provided the consumer with a 30% discount code that can be used on a future order for any inconvenience caused.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from an order placed on November 23, 2017. The item was received and refunded to the original form of payment on January 22, 2018 and the...

refund was issued in the amount of $22.67 .The consumer reached out to [redacted] and was advised due to the fact the refund was issued we we’re unable to process a gift certificate.     We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and left a message apologizing for the previous experience regarding the gift return. We advised the consumer a full refund has been issued for the inconvenience and our refund process takes 2-7 business days for the refund to post. The consumer was made aware if a new order was placed we will be more than happy to provide a discount. The above information was emailed to the consumer as well.     We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
 Upon receiving this complaint, we reviewed the account and
see that your order will not be delivered before December 25, 2015.
 We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Upon speaking to the...

customer on the phone, we
have issued the customer a refund in the amount of $50.00 for her order not
being delivered by December 24, 2015.
 We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
that the customer’s packages were delayed in being shipped out.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have called the customer...

and explained that
we cannot cancel anything once the items have shipped. Explained that we have
issued a refund for 10% back to his [redacted] account, in the amount of $10.00, we
have given him $10.00 in [redacted], and we waived all return fees. We also told
the customer to contact us back when he sends back the items, and we will issue
his refund immediately.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Sunday, December 18, 2016 for 4 items that were advertised as part of our holiday “Guaranteed to Get There” promotion. The consumer contacted us on...

12/21 indicating that [redacted] Tracking portal expected delivery on 12/28 instead of 12/23 as we advertised for the promotion. The consumer was clearly upset and we attempted to process a replacement for the package in order to get it to her in time for the holidays. Unfortunately, most of the items were out of stock, and only one of them was able to be reshipped. We are truly sorry for the anxiety and frustration this caused to the consumer this holiday season. We received this complaint several days after it was filed, but on review we do see that the original package was ultimately delivered on 12/24. We are so happy to see this! We have issued a full refund for the remaining balance on the order as we still failed to deliver by the 12/23 advertised date. We welcome the consumer to keep the duplicate item that was shipped as our gift for the inconvenience. We left a voicemail for the consumer to discuss further if needed. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that the order was delayed. Unfortunately, we were unaware of this delay in shipment on our end until 11/29 when the consumer reached out to us regarding the issue. The...

package ended up shipping on 12/1 and we did confirm delivery on 12/3 via [redacted]. We apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that a full refund has been issued back to the method of payment as well as the consumer has received the merchandise. The consumer has been contacted by phone as well as email. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] took forever to ship the package, 9 days after collecting payment. All chat request were ignored until AFTER the Revdex.com was contacted, that is not the way to do business. They shipped me a defected item either by factory defect or perhaps purposely because of the involvement of the Revdex.com I initiated. This is why [redacted] deserves an "F" rating so other unsuspecting consumers can be warned.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that the order didn’t ship within the promised timeframe, due to our consumer’s order was canceled and refunded twice due to the item being out of stock. The consumer...

did reach out to [redacted] to receive a timely resolution, unfortunately, we didn’t respond in time to correct the situation. We show that the item was in stock, however, the orders continued to get canceled. We apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we have refunded your order total in the amount of $125.05. We would like to advise that a credit in the amount of $25.00 was added to the consumer's account as a courtesy for the inconvenience. We show that the third order has shipped from our warehouse, and should be delivered no later than January 17, 2017 by the end of the day. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted] [redacted]

Hello [redacted] and Revdex.com of North Florida,   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution of your concern. Upon receiving this complaint, we reviewed of the orders, and the consumer has been provided full refunds as requested via email. We have...

applied $20 [redacted] to the consumer's account. Additional [redacted] will not be applied to account.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that the order didn’t ship within the promised timeframe. The consumer did reach out to [redacted] to receive a timely resolution, unfortunately, we didn’t respond in time to...

correct the situation. We also show that you requested the order to be refunded due to the guaranteed to get there promotion, however we failed to refund the order on the first request. We apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we have refunded the remaining amount of your order total in the amount of $39.99. We would like to advise that a credit in the amount of $25.00 was added to the consumer's account as a courtesy for the inconvenience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]