Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found the customer returned an item to us and we rejected it and sent it to charity.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As...

a one-time courtesy, we have issued a refund for the returned item, in the amount of $25.99 that will post back to the original form of payment within 2-10 business days. We have also called the customer to let her know as well.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.   Sincerely,   [redacted] Executive Fan Relations

Hello [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
order history and we do see that not once but twice, the consumer received the
incorrect item meant to be a gift for his [redacted]. The item was the wrong player,
the wrong team, and...

the wrong style. We requested an inventory check be
completed after the first wrong item was received, and when it was done we were
advised that the item was available and correct in the bins, so a replacement
was processed again. It was received incorrectly for the second time. The
consumer was incredibly upset about this, as was his [redacted]. Once this complaint
was received, we escalated the level of involvement in the inventory check. At
that time it was found that the item in question was held in more than one bin,
and that one of those bins also held the incorrect item that the consumer received
twice. At this time we have processed a third and final replacement and have requested
managerial involvement in the picking, packing, and shipping of the new order
to alleviate any potential for error. We will continue to closely monitor this
package until final delivery occurs and we can confirm the correct item was
finally received.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We understand how frustrating this issue has
been, and we truly apologize that we consistently failed to meet expectations
in regards to resolving this matter. We have confirmed that the correct item is
available, and we anticipate the replacement will ship today with an overnight
service. We have had difficulty connecting by phone, and have provided the
resolution via e-mail.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 
Sincerely,
 
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,We sincerely apologize that we have not been able to reach the consumer to resolve this matter. We would be happy to work further to make sure this is taken care of to the consumers satisfaction, and at this time ask that the customer contact us directly for further assistance. We want to make this right, and look forward to speak to Mr. [redacted] soon! I can be reached directly at [redacted]. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive a phone call and a voice message was left indicating a refund and a credit. Both have been confirmed by my bank and account with Fanatics. As a customer of Fanatics for 3 years I appreciate the resolution and will remain a customer. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was not cancelled in time. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We understand how frustrating this experience has been, however, the consumer was advised that the item was being shipped directly from the manufacturer and unfortunately, we were not able to reach out to the manufacturer in time to have it cancelled.   A waived return label was provided via email for the items to be returned. The consumer will need to return the items in order to receive a refund. Once we see the items are in transit, we will provide a refund of the order. The consumer has been contacted by phone and email with this information.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted], Thank you for your most recent response to our resolution. We want to take some time to apologize sincerely for the inconvenience you have experienced. We appreciate you providing us with the image of the return form you received. This form was sent to you in error from the vendor, and needs a dramatic update to the verbiage. We will reach out to the manufacturer and ensure they correct this matter on their end so that this does not affect any of our valued Fans moving forward. We have issued a full refund for this order back to the original method of payment. As this situation was truly an error on ours and our vendors end - we believe that your full satisfaction is our biggest priority. With that in mind, we do not feel you should have to return this item to receive the refund. We have already issued the credit back to the purchaser, and you are welcome to keep the item you received as our gift to you as a courtesy for the inconvenience and frustration you experienced. We hope you found this resolution acceptable, and welcome you to reach out again if there is anything else we can do to assist you further. We value your business and hope for an opportunity to serve you and your family again soon. Sincerely,  [redacted]

Hello [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
see there were delays with packages being delivered on time.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We called the...

customer and left a message that
one package was being delivered 12/18/15 and one would be delivered 12/23/15.
That would be too late for the customer, so we overnighted a new item to the
customer, which they received on 12/18/15. We also gave the customer a $20.00
refund back to her credit card instead of store credit.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 
Sincerely,
 
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the situation. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay. We understand how frustrating it was to not have the order cancelled as requested and not refunded when it was not received. We contacted the consumer by phone and advise a full refund has been processed. We have also provided 20% discount code to be used on a future purchase. We have provided this code via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that the order didn’t ship within the promised timeframe, due to our consumer’s order was canceled and refunded twice due to the item being out of stock. The consumer...

did reach out to [redacted] to receive a timely resolution, unfortunately, we didn’t respond in time to correct the situation. We show that the item was in stock, however, the orders continued to get canceled. We apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we have refunded your order total in the amount of $125.05. We would like to advise that a credit in the amount of $25.00 was added to the consumer's account as a courtesy for the inconvenience. We show that the third order has shipped from our warehouse, and should be delivered no later than January 17, 2017 by the end of the day. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted] [redacted]

Hello [redacted] and Revdex.com of North Florida,
 Upon receiving this complaint, we reviewed the account and
see that your order will not be delivered before December 25, 2015.
 We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Upon speaking to the...

customer on the phone, we
have issued the customer a refund in the amount of $50.00 for her order not
being delivered by December 24, 2015.
 We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
that the customer’s packages were delayed in being shipped out.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have called the customer...

and explained that
we cannot cancel anything once the items have shipped. Explained that we have
issued a refund for 10% back to his [redacted] account, in the amount of $10.00, we
have given him $10.00 in [redacted], and we waived all return fees. We also told
the customer to contact us back when he sends back the items, and we will issue
his refund immediately.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] took forever to ship the package, 9 days after collecting payment. All chat request were ignored until AFTER the Revdex.com was contacted, that is not the way to do business. They shipped me a defected item either by factory defect or perhaps purposely because of the involvement of the Revdex.com I initiated. This is why [redacted] deserves an "F" rating so other unsuspecting consumers can be warned.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the package was not received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We see the package showed was returned to our warehouse via the shipping carrier due to the consumer moving. Although the consumer requested the item to be cancelled, due to its customization, we were unable to do so. We have provided a full refund of the purchase as of December 9, 2016. We have also returned the item to the new address the consumer has provided us. This has been shipped and will be delivered no later than December 12, 2016. The consumer has been contacted by phone with a voicemail left and a confirmation email has been sent.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from an order placed on November 23, 2017. The item was received and refunded to the original form of payment on January 22, 2018 and the...

refund was issued in the amount of $22.67 .The consumer reached out to [redacted] and was advised due to the fact the refund was issued we we’re unable to process a gift certificate.     We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and left a message apologizing for the previous experience regarding the gift return. We advised the consumer a full refund has been issued for the inconvenience and our refund process takes 2-7 business days for the refund to post. The consumer was made aware if a new order was placed we will be more than happy to provide a discount. The above information was emailed to the consumer as well.     We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that the order didn’t ship within the promised timeframe. The consumer did reach out to [redacted] to receive a timely resolution, unfortunately, we didn’t respond in time to...

correct the situation. We also show that you requested the order to be refunded due to the guaranteed to get there promotion, however we failed to refund the order on the first request. We apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we have refunded the remaining amount of your order total in the amount of $39.99. We would like to advise that a credit in the amount of $25.00 was added to the consumer's account as a courtesy for the inconvenience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed 2 orders on November 27, 2017. Unfortunately, the orders were cancelled due to a system issue with the consumer’s shipping address. The consumer reached out...

to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised the orders were cancelled. We also advise the reason behind the cancellation which was due to the consumer’s address. However, we have provided the consumer with a 30% discount code that can be used on a future order for any inconvenience caused.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that the order was delayed. Unfortunately, we were unaware of this delay in shipment on our end until 11/29 when the consumer reached out to us regarding the issue. The...

package ended up shipping on 12/1 and we did confirm delivery on 12/3 via [redacted]. We apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that a full refund has been issued back to the method of payment as well as the consumer has received the merchandise. The consumer has been contacted by phone as well as email. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution of your concern. Upon receiving this complaint, we reviewed of the orders, and the consumer has been provided full refunds as requested via email. We have...

applied $20 [redacted] to the consumer's account. Additional [redacted] will not be applied to account.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: I never received any such email regarding a 30% discount. 
Regards,
[redacted]