Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Friday, December 08, 2017 for two items, including the...

[redacted]1               Men's [redacted] Sole Slippers. The consumer contacted us on 1/3/2018 to advise that the item had become damaged after only 5 days of use. At the time of the contact the consumer was advised that since the items were worn, we would not honor a return or replacement. We are truly sorry for the inconvenience and frustration this caused. We absolutely agree that the item should not have fallen apart after only a couple of days use, and we are so sorry for the way this was handled.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a refund in the amount of $24.99 for the slippers. There is no need to return the items, we ask that the consumer keep or discard the item at her discretion. We hope this resolves the matter to the consumer’s satisfaction and ask that she please let us know if there is anything else we can do to make this right.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer contacted us on December 13, 2015 to advise that he had
received the wrong item. Although a replacement was processed, it was for the
same incorrect item that had...

been sent originally. At this point, the customer
asked for the replacement to be canceled and for a refund to be issued instead.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. At this time we have processed a full refund
for the order on December 16, 2015 back to the original form of payment. In
addition, the consumer has been issued an overall [redacted] credit of $50.00 for
the inconvenience that can be used at any time towards a future purchase with
us. We provided this resolution to the consumer via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Saturday, November 26, 2016 for a single women’s Fashion Replica Jersey. This Fashion Replica Jersey is only intended to look similar to the...

on-court jerseys that the players wear, and we truly apologize if that was in any way unclear in the description of the item.     We do see in the images that the consumer provided on her [redacted] and [redacted] complaints that the item was missing the [redacted] logo as was described. We are unsure why this was missing, but these items are [redacted] branded, and the items may have simply been pictured incorrectly on the site. We understand how frustrating this has been and at the time the initial resolution was attempted, a 50% refund was issued back to the original method of payment. The consumer contacted again stating that this was unacceptable, and the remaining refund was issued at that time, on 12/10/2016. We apologize again for the confusion this has caused. We understand how frustrating it can be to receive an item that was not exactly what you expected it to be. We do hope that the full refund and the option to keep the item as our gift for the frustration and inconvenience that was experienced.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,according to the email response, I will be getting a credit total on my credit card of 166.14 (79.55+86.59), if this is what the company is doing according to the email, I am more than happy with the resolution, I hope to see my credit on my credit card of 166.14 soon, thanks for listening to your customers 
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 9, 2017. The package was set to be shipped by December 11, 2017, however there was a delay in the fulfillment center. The consumer...

reached out to [redacted] and was advised the package was lost. [redacted], also stated one of the 2 items purchased were no longer in stock and a refund was issued for the out of stock item. A replacement was shipped for the item in stock on December 15, 2017.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and left a voicemail attempting to confirm the replacement was received on December 18, 2017. We also advised the consumer the original package was shipped on December 17, 2017 and is set to be delivered on December 26, 2017. The consumer is not required to return any of the items received for the inconvenience we may have caused. The above information was also sent to the consumer by email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the shipping timeframe. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this...

has caused and for the delay. In reviewing the order, the special shipping was listed as October 6, 2017. The item was available for purchase, but it was not physically available in the warehouse as it was being produced by the manufacturer. Because of this, the shipping date was provided so the Fans could be assured that the item would be shipped no later than that date.   We contacted the consumer by phone and was advised of an email that was not addressed. We are going to research this and make sure it does not happen going forward, however, because we were unable to catch it in time, we were unable to upgrade the shipping to have the items delivered quicker. One item has been delivered as of October 10, 2017 and the second item will be delivered by end of day, October 12, 2017.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
From: [redacted] ([redacted] [redacted]>Date: Fri, Feb 5,...

2016 at 9:12 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[redacted]>The company and I came to a satisfactory agreement.  This is no longer an issue.[redacted]

Hello [redacted] and Revdex.com of North Florida,    We apologize the resolution is not satisfactory.    We have reached out to the consumer and apologized for the previous experience. We also advised the consumer, once contact was made on December 6, 2017, regarding the delay. An delay order ticket was submitted which has a response time of 3-5 business days. However, the issue escalated within 2 business days. Therefore resulted in the order shipping on December 11, 2017 and being delivered on December 19, 2017.    As a courtesy we have refunded the consumer's remaining amount on the order. The refund was issued in the amount of $50.43 and we ask that the consumer allows 2-7 business days for the refund to post.    If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].    Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order has not been shipped as of yet. They reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this...

has caused and for the delay in resolution. The consumer has been contacted via phone with the resolution of refunding the purchase and allowing the timeframe for the package to be shipped.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:Fanatics have made no effort at all to resolve this matter. [redacted] mentioned that "anything paid by the consumer's credit card has been refunded". This is a false statement because I like said previously, almost all my purchases were paid with gift cards, not credit cards. Once they canceled my orders the refunds went into my Fanatics or [redacted] account as "store credit balance", instead of going back to the gift cards. I still have over $2500 combined in those two accounts when they locked me out of my accounts. So basically what they've done is confiscated my money. This is illegal and criminal. I find it ridiculous that they're blaming me for their software issues. Not only did their software issue cause incorrect amount from my gift cards to be applied to my orders, but on many instances my canceled orders received no refunds or only partial refunds. Also, several of my gift cards had their balance incorrectly zeroed out even though there should be money still left on the card. I only contacted [redacted] (where I purchased the gift cards) because of Fanatics refusal to provide me the transaction history of the gift card in question. I have not requested or received a refund from [redacted].
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the purchaser of this order placed the order on Wednesday, May 18, 2016 and shipped it to [redacted] as a gift.  The original package was lost in transit, and a...

reshipment was processed and shipped on 6/06. The recipient returned the package and marked it as gift, and the return was processed on 7/28 and at that time the credit was added into an account under the recipient’s name and e-mail that were provided on the returns form: [redacted]   We see that an e-mail was automatically submitted at that time advising the recipient of the credit in their name. That e-mail was sent on 7/28/2016 at 3:39:39 PM. We are truly sorry if this was not received or overlooked for some reason. We see that we sent an additional e-mail manually after the consumer contacted us on 11/28/2016 at 6:16 PM after the Mrs. [redacted] contacted us regarding not receiving the credit. We apologize again for the confusion this has caused. However, we do see that this was processed correctly, and the appropriate e-mail communications were submitted on two occasions (at the time the return was processed and then again manually after the recipient reached out). We feel that we have absolutely given a good faith effort to resolve this issue to the consumer’s satisfaction and we are truly sorry again for any anxiety or inconvenience this may have caused.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the customer placed an order on Sunday, December 04, 2016 and selected a Next Business day shipping service. The order totaled $196.91, including the shipping paid. Our records...

show that the package was shipped on 12/06 via a [redacted] ground service. We understand the frustration as we can clearly see that we failed to ship the items in an appropriate amount of time, nor did we ship with the appropriate method. We do see that this must have been a system error, and we apologize sincerely for the inconvenience this caused. We do see that the package was delivered as of 12/9/2016 via [redacted] Tracking # [redacted].   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. Although we have not yet received the items back, a full refund has been issued back to the original method of payment as a courtesy for the frustration the consumer experienced. This refund was issued in 4 different credits in the following amounts:   12/8/2016: $24.95 – shipping 12/8/2016: $50.00 – escalation resolution 12/8/2016: $13.00 – escalation resolution 12/9/2016: $108.96 – escalation resolution   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]  [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the customer placed an order on Friday, October 28, 2016 for 4 items with a total order value of $52.95, including shipping. The order was being shipped to a [redacted], which can...

only be delivered by the [redacted] since [redacted]/[redacted]/[redacted] will not provide final delivery to a [redacted]. Unfortunately, there was an error in our shipping department that caused this package to be shipped out via [redacted] instead of [redacted]. We are truly sorry if this information was overlooked prior to checkout.   The [redacted] Hoodie was shipped on 10/31, and the remaining items were shipped on 11/02, per our shipping expectation. The consumer does indicate that the [redacted] Hoodie was delivered, and we are so pleased that the item arrived. The remainder of the order was marked as delivered on 12/9, several hours after this complaint was posted to the Revdex.com. The consumer contacted again indicating that he had still not received the remaining items.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We see that a replacement order was processed and shipped on 11/16 and was scanned again as delivered on 11/21. We are truly sorry that we failed multiple times regarding the resolution of this order. We would like to issue a full refund for this purchase. However, the consumer has filed a dispute with [redacted], locking the funds until the dispute is resolved. The consumer may either life the dispute from [redacted] and we can refund the funds back to [redacted] or he can wait up to 45 business days from the date the dispute was filed for the [redacted] team to resolve the issue. We truly apologize for the additional frustration this may cause.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we understand the consumer's frustration in regards to the package being returned. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We spoke with the consumer and confirmed the shipping address provided is correct, however, the way the unit number was entered may have caused confusion upon delivery and caused [redacted] to deem the package undeliverable. The package is still is transit to our warehouse, however, we have issued a full refund for the consumer, we ask that 2-7 business days are allowed for the credit to reflect. We have also provided a credit of greater value towards the next purchase. The consumer has been contact by phone and advised of this information and we suggested entering the address in with the unit separated so it is understood better.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer purchased a customized jersey. The consumer contacted customer service once the item was received and stated it was defective. However, the consumer stated he could...

not return it because it was given as a wedding gift. The consumer requested for a refund and was told by customer service a refund couldn’t be processed without receiving the merchandise first.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As a courtesy, we have processed a refund in the amount of $67.59 and we ask that the consumer allow 2-7 business days for the refund to reflect.   We have contacted the consumer by phone and email advising of the resolution above.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and do see that the consumer contacted multiple times about the significant delays in shipping her purchase to her. We are truly sorry for this inconvenience. We see that she requested the...

order be canceled on more than one occasion, but this was unable to be processed due to recent system changes. The packages shipped on 10/26, but we do not see that any transit scans were made. The package was never marked as delivered.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a full refund for the original purchase price, and we welcome the consumer to keep the items if they are received as our gift for the ongoing inconvenience. We welcome the consumer to reach out directly if she has any additional questions or concerns via the phone number listed below. This is a direct link to a member of [redacted] and we welcome the opportunity to discuss this matter further, if desired.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order December 18, 2017. However, the consumer was under the impression the order was set to be delivered by Christmas due to the coupon code used at...

checkout. The consumer reached out to [redacted] on December 24, 2017, and was advised the promotion used at checkout didn’t qualify for delivery before Christmas.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised we have processed a full refund for any inconvenience used at checkout. The refund was issued in the amount of $34.63 and we ask that the consumer allows 2-7 business days for the refund to post back to the original form of payment used at checkout.  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.  If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the consumer's request was not taken care of as requested. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry...

for the inconvenience this has caused and for the delay in resolution. We understand how frustrating this has been to our consumer and how inconveniencing it has been not receiving the assistance asked. We have processed a refund for the postage paid in returning the items and provided a credit on the store account that can be used on a future purchase. The consumer has been contacted via email confirming this information and providing direct contact information.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that on January 29, 2016 our warehouse received a return from the consumer that
was rejected due to the item appearing dirty and worn after inspection.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We realize that the item was never worn as it
was an incorrect fit and are unsure why the item was rejected. At this time we
have processed a full refund for the order which will post back to the
consumers account within 2-10 business days. In addition, we also placed a
$15.00 [redacted] credit onto the consumer’s account that can be used at any time
towards a future purchase with us. We provided this resolution to the consumer
via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]