Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer’s gift return was not done correctly.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Per a telephone conversation with...

this
customer, we have issued a refund to the gift recipient’s account on the
website, in the amount of $103.99.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,[redacted]

Hello [redacted] [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with a system error that occurred while the consumer placed their order. We show that the system error processed a duplicate order that led to...

our consumer being charged twice.   We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we did issue a refund for the duplicate order on January 17, 2017. The refund amount total was $592.21. We also show that we emailed return labels to our consumer on January 17, 2017.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]         [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and under the consumer's concern with the amount refunded. The consumer reached out to [redacted] and were unable to receive a timely resolution.    We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We have confirmed the entire purchase amount has been refunded correctly and we have provided this information to the consumer via email. This email includes the date, time and transaction reference number of the refund that can be provided to the consumer's bank for confirmation. We have attempted to contact the consumer twice by phone and left a voicemail as well as a callback number.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
see that the customer has returned a customized item and wants to be refunded
for it.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in...

resolution. We have issued a one-time only refund for the
returned, customized item, in the amount of $48.03, that will post back to the
original form of payment within 10 business days. We have called the customer
to let them know that customized items are not returnable unless damaged or
wrong.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 
Sincerely,
 
[redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Monday, December 05, 2016 for two [redacted] t-shirts. The consumer stated that she contacted us beginning in late December regarding the wrong...

items being received. Unfortunately, we were unable to recover any communications from this consumer under her name or e-mail address, until the date of 4/10/17 when we received her initial chat session. The consumer then provided an e-mail attachment showing that she did attempt to reach out to us to resolve this issue. Unfortunately, as indicated on the bottom of the message the consumer responded to the following message appears: ‘"This email was sent from a notification only address. Please do not reply to this message as the mailbox is unattended".  Our [redacted] department would not have received nor had access to any messages that were sent by the consumer to that address. Without record of those communications, the advocates responding to the consumer’s requests did follow our return policy outlining that damaged/wrong items must be reported within 30 days. Clearly this was an unfortunate breakdown in communication on our end. We are truly sorry for the inconvenience and we are hopeful this does alleviate some of the consumer’s frustrations about this experience. We value all of our Fans and we do rely on their feedback to help us better our shopping experience!   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As of this morning, 4/12/17, a full refund has been issued back to the original method of payment. The credits were issued in 3 separate amounts - $59.58 for the merchandise total, $6.99 for shipping, and $3.73 taxes. Please allow 2-10 business days for these credits to reflect back to the statement.  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed an order on Tuesday, October 03, 2017. On 12/14 the consumer contacted us to let us know he had mistakenly sent two pairs of [redacted] shoes back to us in error,...

using our return label. At the time of this contact a notation was added to the account but when the return was processed on 12/30/17, there was no mention of the shoes.   On 1/02 an e-mail was sent to the consumer letting him know that we were unable to locate the shoes. At this point the consumer chatted in with us to let us know that this was not resolved as he definitely sent these shoes to us. We reached out to our Returns Department, and luckily they were able to locate the shoes. The consumer was advised that we would be happy to return the shoes if he paid for the shipping costs back to him, which he agreed. The shipping payment was received and the shoes were shipped immediately with an overnight service. They are currently Out For Delivery as of 9:38 AM this morning, 1/11/18. [redacted].   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We are so pleased that we were able to locate the shoes and get them back to the consumer! We ask that he please let us know if there is anything else we can do to assist and it would be our pleasure to help.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the expired online credit. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay. We have advised the consumer via email that we are unable to add the expired credit back onto the account. However, we have provided a code for the amount desired. This code can be used at the last step of checkout and will deduct the costs from the amount of the purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the items returned were not shipped within the timeframe provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely...

sorry for the inconvenience this has caused and for the delay in resolution. We can confirm the items have been shipped and delivered as of November 9, 2016. We have processed a refund as of November 17, 2016 for this inconvenience. An email has been sent.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that there were significant shipping delays experienced. We recently updated our warehouse management system, and it caused multiple unexpected delays and issues. This was...

followed almost immediately by a weather event that caused us to fall farther behind. We absolutely understand the frustration with this, and we are thankful for the honest feedback provided.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a full refund for this purchase, in addition to shipping the item on 10/10. We did see that they were scanned delivered. We attempted to reach out via phone to provide this information, but were unsuccessful.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Saturday, November 26, 2016 for a single women’s Fashion Replica Jersey. This Fashion Replica Jersey is only intended to look similar to the...

on-court jerseys that the players wear, and we truly apologize if that was in any way unclear in the description of the item.     We do see in the images that the consumer provided on her [redacted] and [redacted] complaints that the item was missing the [redacted] logo as was described. We are unsure why this was missing, but these items are [redacted] branded, and the items may have simply been pictured incorrectly on the site. We understand how frustrating this has been and at the time the initial resolution was attempted, a 50% refund was issued back to the original method of payment. The consumer contacted again stating that this was unacceptable, and the remaining refund was issued at that time, on 12/10/2016. We apologize again for the confusion this has caused. We understand how frustrating it can be to receive an item that was not exactly what you expected it to be. We do hope that the full refund and the option to keep the item as our gift for the frustration and inconvenience that was experienced.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of
North Florida,
Upon receiving...

this
complaint, we reviewed the account and show that the consumer first contacted
us on December 19, 2015 in regards to receiving an incorrect item. Despite
being guaranteed that a replacement would be processed, the item was found to
be out of stock thus leaving the consumer without a gift to give on Christmas.
We are sincerely sorry for
the inconvenience this has caused and for the delay in resolution. At this time
a full refund for the order has been processed back to the original form of
payment on December 28, 2015. Depending on the financial institution, this
refund will post back to the consumer’s account within 2-10 business days. As
an additional effort to win back their trust we have also issued a $20.00 [redacted] credit that can be used at any time towards a future purchase with us. We
provided this resolution to the consumer via phone.
We greatly appreciate the
feedback and will escalate the information to the appropriate department for
further review, as we are always looking for ways to improve the online
shopping experience for our customers. We feel that the issue has been fully resolved
at this time.
If we can be of any further
assistance, please don’t hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer did contact us regarding a return that was sent back to us and not yet refunded.  A standard return can take up to 20 business days to receive and process and...

then another 2-10 business days for the refund to reflect back to the account. The returns tracking information we were provided with shows that the package was sent to [redacted]. Unfortunately, we do not have a facility in that area, and we are unsure what may have happened to these items.   As a courtesy, we have issued a full refund for the original purchase value. The refund was issued in 3 separate credits in the amount of $16.49, $13.45, and $21.99. We attempted to provide this resolution by phone, but were not successful in making contact. We welcome and urge the customer to reach out to the executive [redacted] department directly using the number below and we would be happy to discuss this matter further if needed.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,                                   ...⇄   [redacted]

Complaint: [redacted]
I am rejecting this response because:The Company, said to you that I had no obligation to return this item, However I was never notified of this.  I received an email from them stating that to get a refund I needed  to return the item and they would send me a return shipment slip in 2-3 days.  After the 3rd day of not receiving a shipping label I contacted them. They sent me the shipping label, told me I had 30 days to return the item in order to receive my refund, but that shipping can take up to 10 days to get to them, and that it can take up to 10 days after that to process the return.  I sent the package back and they refunded me $35.00, then $21.97.  That amounts to $56.97.  This does not amount to the $61.96 they initially charged me.  And I never received any itemized receipt of transaction explaining why I was not given my whole refund as requested ( I assume I am still being charged for shipping, which is unfair since they failed to meet their promise of shipping to me in a timely manner, as well as I requested to cancel this order numerous times before it had even shipped), or informed that I was able to keep the item.  Only that I had a small window of time to return this item in order.  I am attaching copies of the emails.Hello [redacted],Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.We apologize for the inconvenience. We have received your request for a merchandise return label and have submitted this request to the appropriate department. Please allow 2-3 business days for the request to be processed.Please be aware that this email could potentially be delivered to your Spam or Junk Mail folder.Once you receive the new merchandise return label, simply print it out and tape it to the front of your package and place it in any US Mail drop (including your own mailbox) for return delivery.Please reference ticket number #[redacted] in all further communication regarding your merchandise return label request.Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs.If you need further assistance, simply respond to this message and we will be glad to help.Sincerely,[redacted]Fanatics -[redacted]Customer By CSS Email ([redacted])(01/03/2017 11:46 AM)I have sent over 45 emails saying I want a refund for this product. Please send me shipping labels today 01/03/2017 so that I can return this product that I attempted to cancel several times.Order #[redacted]Package # [redacted]Internal Reference # [redacted]Information contained in this e-mail message is confidential. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, do not read, distribute or reproduce this transmission (including any attachments). If you have received this email in error, please immediately notify the sender by email reply and delete the original message.SubjectI want refund and return labelResponse By Email ([redacted])(01/03/2017 04:08 PM)Hello [redacted],Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.We apologize for the inconvenience. We have received your request for a merchandise return label and have submitted this request to the appropriate department. Please allow 2-3 business days for the request to be processed.Please be aware that this email could potentially be delivered to your Spam or Junk Mail folder.Once you receive the new merchandise return label, simply print it out and tape it to the front of your package and place it in any US Mail drop (including your own mailbox) for return delivery.Please reference ticket number #[redacted] in all further communication regarding your merchandise return label request.Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs.If you need further assistance, simply respond to this message and we will be glad to help.Sincerely,[redacted]Fanatics -[redacted]Customer By CSS Email ([redacted])(01/03/2017 11:46 AM)I have sent over 45 emails saying I want a refund for this product. Please send me shipping labels today 01/03/2017 so that I can return this product that I attempted to cancel several times.Order #[redacted]Package # [redacted]Internal Reference # [redacted]Information contained in this e-mail message is confidential. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, do not read, distribute or reproduce this transmission (including any attachments). If you have received this email in error, please immediately notify the sender by email reply and delete the original message.Question Reference # [redacted]Date Created: 01/03/2017 11:46 AMDate Last Updated: 01/03/2017 04:08 PMStatus: SolvedHello [redacted],Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.We apologize for the inconvenience. We have received your request for a merchandise return label and have submitted this request to the appropriate department. Please allow 2-3 business days for the request to be processed.Please be aware that this email could potentially be delivered to your Spam or Junk Mail folder.Once you receive the new merchandise return label, simply print it out and tape it to the front of your package and place it in any US Mail drop (including your own mailbox) for return delivery.Please reference ticket number #[redacted] in all further communication regarding your merchandise return label request.Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs.If you need further assistance, simply respond to this message and we will be glad to help.Sincerely,[redacted]Fanatics -[redacted]Customer By CSS Email ([redacted])(01/03/2017 11:46 AM)I have sent over 45 emails saying I want a refund for this product. Please send me shipping labels today 01/03/2017 so that I can return this product that I attempted to cancel several times.Order #[redacted]Package # [redacted]Internal Reference # [redacted]Information contained in this e-mail message is confidential. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, do not read, distribute or reproduce this transmission (including any attachments). If you have received this email in error, please immediately notify the sender by email reply and delete the original message.SubjectI want refund and return labelResponse By Email ([redacted])(01/03/2017 04:08 PM)Hello [redacted],Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.We apologize for the inconvenience. We have received your request for a merchandise return label and have submitted this request to the appropriate department. Please allow 2-3 business days for the request to be processed.Please be aware that this email could potentially be delivered to your Spam or Junk Mail folder.Once you receive the new merchandise return label, simply print it out and tape it to the front of your package and place it in any US Mail drop (including your own mailbox) for return delivery.Please reference ticket number #[redacted] in all further communication regarding your merchandise return label request.Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs.If you need further assistance, simply respond to this message and we will be glad to help.Sincerely,[redacted]Fanatics -[redacted]Customer By CSS Email ([redacted])(01/03/2017 11:46 AM)I have sent over 45 emails saying I want a refund for this product. Please send me shipping labels today 01/03/2017 so that I can return this product that I attempted to cancel several times.Order #[redacted]Package # [redacted]Internal Reference # [redacted]Information contained in this e-mail message is confidential. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, do not read, distribute or reproduce this transmission (including any attachments). If you have received this email in error, please immediately notify the sender by email reply and delete the original message.Question Reference # [redacted]Date Created: 01/03/2017 11:46 AMDate Last Updated: 01/03/2017 04:08 PMStatus: Solved
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 9, 2017. The package was set to be shipped by December 11, 2017, however there was a delay in the fulfillment center. The consumer...

reached out to [redacted] and was advised the package was lost. [redacted], also stated one of the 2 items purchased were no longer in stock and a refund was issued for the out of stock item. A replacement was shipped for the item in stock on December 15, 2017.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and left a voicemail attempting to confirm the replacement was received on December 18, 2017. We also advised the consumer the original package was shipped on December 17, 2017 and is set to be delivered on December 26, 2017. The consumer is not required to return any of the items received for the inconvenience we may have caused. The above information was also sent to the consumer by email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 4, 2017. Unfortunately, the consumer was overcharged in shipping due to a system error. When the consumer contacted [redacted]...

[redacted] we refund the shipping charge on December 5, 2017.   We are sincerely sorry for the inconvenience this has caused and for the delay. We contacted the consumer by phone and confirmed the refund was received. We also refund the consumer an additional $10.00 for the inconvenience caused. We ask that the consumer allows 2-7 business days for the refund to post.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Saturday, December 17, 2016. The package included a single item and was shipped the following Monday, 12/19. At checkout the consumer did enter the...

promotional code that provided free 3 Business Day shipping on the order, which would have guaranteed it by 12/23 or it is Free*. We see clearly that the consumer used a free 3-Day shipping coupon on the order. We are truly sorry that this was overlooked by the advocate who rejected the request for the promotional refund.  We apologize sincerely for the frustration this has caused and for the delay in resolution. We have issued a full refund for this purchase as a courtesy for the inconvenience. We understand the consumer may be hesitant to shop with us again, but we hope she will give us another chance to serve her soon!  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the shipping timeframe. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this...

has caused and for the delay. In reviewing the order, the special shipping was listed as October 6, 2017. The item was available for purchase, but it was not physically available in the warehouse as it was being produced by the manufacturer. Because of this, the shipping date was provided so the Fans could be assured that the item would be shipped no later than that date.   We contacted the consumer by phone and was advised of an email that was not addressed. We are going to research this and make sure it does not happen going forward, however, because we were unable to catch it in time, we were unable to upgrade the shipping to have the items delivered quicker. One item has been delivered as of October 10, 2017 and the second item will be delivered by end of day, October 12, 2017.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com
of North Florida,
Upon receiving...

this
complaint, we reviewed the account and show that the consumer placed her order
on December 17, 2015 which guaranteed delivery to her in time for Christmas.
Unfortunately there was a delay with the shipment of one item on the order
resulting in a delivery of December 31, 2015.
We are sincerely sorry for
the inconvenience this has caused and for the delay in resolution. At this time
we can confirm that a full refund for the delayed item has been processed back
to the original form of payment on December 24, 2015. This refund should post
back to the consumer’s bank account within 2-10 business days. In addition, the
consumer has also been issued a total [redacted] credit of $35.00 for the
inconvenience that can be used at any time towards a future purchase with us.
We provided this resolution to the consumer via email.
We greatly appreciate the
feedback and will escalate the information to the appropriate department for
further review, as we are always looking for ways to improve the online
shopping experience for our customers. We feel that the issue has been fully
resolved at this time.
If we can be of any further
assistance, please don’t hesitate to contact me directly at [redacted].
Sincerely,
[redacted]