Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date provided. The consumer reached out to [redacted] and were unable to get a timely resolution to their issue.   We are sincerely sorry...

for the inconvenience this has caused and for the delay in resolution. The full refund has been processed as requested. The consumer has been contacted via phone and will return items once shipped and received.       We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the items returned were not shipped within the timeframe provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely...

sorry for the inconvenience this has caused and for the delay in resolution. We can confirm the items have been shipped and delivered as of November 9, 2016. We have processed a refund as of November 17, 2016 for this inconvenience. An email has been sent.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed an order on Tuesday, October 03, 2017. On 12/14 the consumer contacted us to let us know he had mistakenly sent two pairs of [redacted] shoes back to us in error,...

using our return label. At the time of this contact a notation was added to the account but when the return was processed on 12/30/17, there was no mention of the shoes.   On 1/02 an e-mail was sent to the consumer letting him know that we were unable to locate the shoes. At this point the consumer chatted in with us to let us know that this was not resolved as he definitely sent these shoes to us. We reached out to our Returns Department, and luckily they were able to locate the shoes. The consumer was advised that we would be happy to return the shoes if he paid for the shipping costs back to him, which he agreed. The shipping payment was received and the shoes were shipped immediately with an overnight service. They are currently Out For Delivery as of 9:38 AM this morning, 1/11/18. [redacted].   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We are so pleased that we were able to locate the shoes and get them back to the consumer! We ask that he please let us know if there is anything else we can do to assist and it would be our pleasure to help.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was placed on Sunday, December 04, 2016, and it was shipped and delivered. The consumer contacted us and advised us that she received the wrong item and was very...

frustrated as it was the incorrect team on her item, unfortunately, we didn’t respond in time to correct the situation. We apologize sincerely for the frustration and confusion this has caused and for the delay in the resolution. We have issued a full refund for the item as well as added a credit of $20 to the account. We advised our consumer by phone that she has no obligation to return the incorrect item. We ask that she please let us know if there is anything else we can do to make this right. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted] [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the expired online credit. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay. We have advised the consumer via email that we are unable to add the expired credit back onto the account. However, we have provided a code for the amount desired. This code can be used at the last step of checkout and will deduct the costs from the amount of the purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and under the consumer's concern with the amount refunded. The consumer reached out to [redacted] and were unable to receive a timely resolution.    We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We have confirmed the entire purchase amount has been refunded correctly and we have provided this information to the consumer via email. This email includes the date, time and transaction reference number of the refund that can be provided to the consumer's bank for confirmation. We have attempted to contact the consumer twice by phone and left a voicemail as well as a callback number.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer’s gift return was not done correctly.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Per a telephone conversation with...

this
customer, we have issued a refund to the gift recipient’s account on the
website, in the amount of $103.99.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the order was not delivered on time. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We understand completely how upsetting this was for our consumer. We have issued a full refund for your purchase per the guidelines of our holiday "GTGT" program without the requirement of returning what was received. We ask that the consumer allow 2-10 business days for the credit to reflect. The consumer has been notified this information via the site review posted.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Wednesday, December 14, 2016 at 5:56:54 PM. At the time of purchase the item was advertised along with the following message: “Your item is being...

carefully designed. This product ships out within 6 business days separately from other items ordered, and WILL NOT arrive by 12/23." The order was placed too late in the evening on the date of purchased to have been considered a part of that 6-day time frame. The package shipped on 12/22 on the 6th business day as advertised before payment for the purchase was collected. We see that the consumer selected the standard ground shipping method that is advertised as a 3-7 business day delivery expectation. The package was delivered on Tue 1/03/2017 at 3:02 pm, per FedEx. This was the 7th business day as the two observed federal holidays were not included in this expectation as business days. We are truly sorry for the anxiety and inconvenience this caused the consumer so close to the holidays. We do understand that this was frustrating for the consumer, and caused an inconvenience during the holidays. The consumer was provided with a 30% refund ($11.93) for the value of the order on 12/22 as a courtesy for any frustration that was experienced. However, we both shipped and delivered this product within the time frame that was posted on the site prior to payment for the order. We have issued an additional refund of $4.99 for the shipping paid as a one-time courtesy and we welcome the consumer to reach out if there is anything else we can assist with in regards to this issue. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 4, 2017. Unfortunately, the consumer was overcharged in shipping due to a system error. When the consumer contacted [redacted]...

[redacted] we refund the shipping charge on December 5, 2017.   We are sincerely sorry for the inconvenience this has caused and for the delay. We contacted the consumer by phone and confirmed the refund was received. We also refund the consumer an additional $10.00 for the inconvenience caused. We ask that the consumer allows 2-7 business days for the refund to post.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution is not satisfactory. We advised the consumer that unfortunately, there was nothing we were able to do for the item unavailable at the moment. Before contacting the consumer, we reached out to the appropriate departments to inquire if the item would restocked. When advising the consumer of this information, we were told the item had already been ordered and received from another company.   We have offered a rebate after a new order is placed, the process to receive this rebate refund is hassle free. Once a new order is placed, the consumer can contact us at the number provided below, provide the new order number and the refund will be processed. Once processed, the refund reflects within 2-10 business days depending on the financial institution.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that there were significant shipping delays experienced. We recently updated our warehouse management system, and it caused multiple unexpected delays and issues. This was...

followed almost immediately by a weather event that caused us to fall farther behind. We absolutely understand the frustration with this, and we are thankful for the honest feedback provided.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a full refund for this purchase, in addition to shipping the item on 10/10. We did see that they were scanned delivered. We attempted to reach out via phone to provide this information, but were unsuccessful.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet and the consumer requested a refund. The consumer reached out to [redacted] and were unable to receive a timely resolution and unfortunately,...

once an order has been placed, we are unable to cancel it after a certain timeframe.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We can confirm one item was cancelled and refunded and the remaining item shipped and is scheduled for delivery November 1, 2016. The consumer has been contacted by phone with a voicemail left and a detailed email has been sent.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer did contact us regarding a return that was sent back to us and not yet refunded.  A standard return can take up to 20 business days to receive and process and...

then another 2-10 business days for the refund to reflect back to the account. The returns tracking information we were provided with shows that the package was sent to [redacted]. Unfortunately, we do not have a facility in that area, and we are unsure what may have happened to these items.   As a courtesy, we have issued a full refund for the original purchase value. The refund was issued in 3 separate credits in the amount of $16.49, $13.45, and $21.99. We attempted to provide this resolution by phone, but were not successful in making contact. We welcome and urge the customer to reach out to the executive [redacted] department directly using the number below and we would be happy to discuss this matter further if needed.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,                                   ...⇄   [redacted]

Complaint: [redacted]
I am rejecting this response because:The Company, said to you that I had no obligation to return this item, However I was never notified of this.  I received an email from them stating that to get a refund I needed  to return the item and they would send me a return shipment slip in 2-3 days.  After the 3rd day of not receiving a shipping label I contacted them. They sent me the shipping label, told me I had 30 days to return the item in order to receive my refund, but that shipping can take up to 10 days to get to them, and that it can take up to 10 days after that to process the return.  I sent the package back and they refunded me $35.00, then $21.97.  That amounts to $56.97.  This does not amount to the $61.96 they initially charged me.  And I never received any itemized receipt of transaction explaining why I was not given my whole refund as requested ( I assume I am still being charged for shipping, which is unfair since they failed to meet their promise of shipping to me in a timely manner, as well as I requested to cancel this order numerous times before it had even shipped), or informed that I was able to keep the item.  Only that I had a small window of time to return this item in order.  I am attaching copies of the emails.Hello [redacted],Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.We apologize for the inconvenience. We have received your request for a merchandise return label and have submitted this request to the appropriate department. Please allow 2-3 business days for the request to be processed.Please be aware that this email could potentially be delivered to your Spam or Junk Mail folder.Once you receive the new merchandise return label, simply print it out and tape it to the front of your package and place it in any US Mail drop (including your own mailbox) for return delivery.Please reference ticket number #[redacted] in all further communication regarding your merchandise return label request.Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs.If you need further assistance, simply respond to this message and we will be glad to help.Sincerely,[redacted]Fanatics -[redacted]Customer By CSS Email ([redacted])(01/03/2017 11:46 AM)I have sent over 45 emails saying I want a refund for this product. Please send me shipping labels today 01/03/2017 so that I can return this product that I attempted to cancel several times.Order #[redacted]Package # [redacted]Internal Reference # [redacted]Information contained in this e-mail message is confidential. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, do not read, distribute or reproduce this transmission (including any attachments). If you have received this email in error, please immediately notify the sender by email reply and delete the original message.SubjectI want refund and return labelResponse By Email ([redacted])(01/03/2017 04:08 PM)Hello [redacted],Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.We apologize for the inconvenience. We have received your request for a merchandise return label and have submitted this request to the appropriate department. Please allow 2-3 business days for the request to be processed.Please be aware that this email could potentially be delivered to your Spam or Junk Mail folder.Once you receive the new merchandise return label, simply print it out and tape it to the front of your package and place it in any US Mail drop (including your own mailbox) for return delivery.Please reference ticket number #[redacted] in all further communication regarding your merchandise return label request.Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs.If you need further assistance, simply respond to this message and we will be glad to help.Sincerely,[redacted]Fanatics -[redacted]Customer By CSS Email ([redacted])(01/03/2017 11:46 AM)I have sent over 45 emails saying I want a refund for this product. Please send me shipping labels today 01/03/2017 so that I can return this product that I attempted to cancel several times.Order #[redacted]Package # [redacted]Internal Reference # [redacted]Information contained in this e-mail message is confidential. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, do not read, distribute or reproduce this transmission (including any attachments). If you have received this email in error, please immediately notify the sender by email reply and delete the original message.Question Reference # [redacted]Date Created: 01/03/2017 11:46 AMDate Last Updated: 01/03/2017 04:08 PMStatus: SolvedHello [redacted],Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.We apologize for the inconvenience. We have received your request for a merchandise return label and have submitted this request to the appropriate department. Please allow 2-3 business days for the request to be processed.Please be aware that this email could potentially be delivered to your Spam or Junk Mail folder.Once you receive the new merchandise return label, simply print it out and tape it to the front of your package and place it in any US Mail drop (including your own mailbox) for return delivery.Please reference ticket number #[redacted] in all further communication regarding your merchandise return label request.Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs.If you need further assistance, simply respond to this message and we will be glad to help.Sincerely,[redacted]Fanatics -[redacted]Customer By CSS Email ([redacted])(01/03/2017 11:46 AM)I have sent over 45 emails saying I want a refund for this product. Please send me shipping labels today 01/03/2017 so that I can return this product that I attempted to cancel several times.Order #[redacted]Package # [redacted]Internal Reference # [redacted]Information contained in this e-mail message is confidential. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, do not read, distribute or reproduce this transmission (including any attachments). If you have received this email in error, please immediately notify the sender by email reply and delete the original message.SubjectI want refund and return labelResponse By Email ([redacted])(01/03/2017 04:08 PM)Hello [redacted],Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.We apologize for the inconvenience. We have received your request for a merchandise return label and have submitted this request to the appropriate department. Please allow 2-3 business days for the request to be processed.Please be aware that this email could potentially be delivered to your Spam or Junk Mail folder.Once you receive the new merchandise return label, simply print it out and tape it to the front of your package and place it in any US Mail drop (including your own mailbox) for return delivery.Please reference ticket number #[redacted] in all further communication regarding your merchandise return label request.Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs.If you need further assistance, simply respond to this message and we will be glad to help.Sincerely,[redacted]Fanatics -[redacted]Customer By CSS Email ([redacted])(01/03/2017 11:46 AM)I have sent over 45 emails saying I want a refund for this product. Please send me shipping labels today 01/03/2017 so that I can return this product that I attempted to cancel several times.Order #[redacted]Package # [redacted]Internal Reference # [redacted]Information contained in this e-mail message is confidential. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, do not read, distribute or reproduce this transmission (including any attachments). If you have received this email in error, please immediately notify the sender by email reply and delete the original message.Question Reference # [redacted]Date Created: 01/03/2017 11:46 AMDate Last Updated: 01/03/2017 04:08 PMStatus: Solved
Regards,
[redacted]

Hello [redacted] and Revdex.com of
North Florida,
Upon receiving...

this
complaint, we reviewed the account and show that the consumer first contacted
us on December 19, 2015 in regards to receiving an incorrect item. Despite
being guaranteed that a replacement would be processed, the item was found to
be out of stock thus leaving the consumer without a gift to give on Christmas.
We are sincerely sorry for
the inconvenience this has caused and for the delay in resolution. At this time
a full refund for the order has been processed back to the original form of
payment on December 28, 2015. Depending on the financial institution, this
refund will post back to the consumer’s account within 2-10 business days. As
an additional effort to win back their trust we have also issued a $20.00 [redacted] credit that can be used at any time towards a future purchase with us. We
provided this resolution to the consumer via phone.
We greatly appreciate the
feedback and will escalate the information to the appropriate department for
further review, as we are always looking for ways to improve the online
shopping experience for our customers. We feel that the issue has been fully resolved
at this time.
If we can be of any further
assistance, please don’t hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com
of North Florida,
Upon receiving...

this
complaint, we reviewed the account and show that the consumer placed her order
on December 17, 2015 which guaranteed delivery to her in time for Christmas.
Unfortunately there was a delay with the shipment of one item on the order
resulting in a delivery of December 31, 2015.
We are sincerely sorry for
the inconvenience this has caused and for the delay in resolution. At this time
we can confirm that a full refund for the delayed item has been processed back
to the original form of payment on December 24, 2015. This refund should post
back to the consumer’s bank account within 2-10 business days. In addition, the
consumer has also been issued a total [redacted] credit of $35.00 for the
inconvenience that can be used at any time towards a future purchase with us.
We provided this resolution to the consumer via email.
We greatly appreciate the
feedback and will escalate the information to the appropriate department for
further review, as we are always looking for ways to improve the online
shopping experience for our customers. We feel that the issue has been fully
resolved at this time.
If we can be of any further
assistance, please don’t hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Saturday, December 17, 2016. The package included a single item and was shipped the following Monday, 12/19. At checkout the consumer did enter the...

promotional code that provided free 3 Business Day shipping on the order, which would have guaranteed it by 12/23 or it is Free*. We see clearly that the consumer used a free 3-Day shipping coupon on the order. We are truly sorry that this was overlooked by the advocate who rejected the request for the promotional refund.  We apologize sincerely for the frustration this has caused and for the delay in resolution. We have issued a full refund for this purchase as a courtesy for the inconvenience. We understand the consumer may be hesitant to shop with us again, but we hope she will give us another chance to serve her soon!  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]