Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that we received the customer’s returned item, but never issued the refund.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have...

now issued a refund for the item
returned to us by the customer, after speaking with the customer on the phone,
via [redacted], and getting the tracking number from him. The refund amount is $27.99
and will post back to the customer within 2-10 business days.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
see that the customer has tried to unsubscribe from our emails multiple times
with no success.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay...

in resolution. We have unsubscribed the customer from the
website and he should not receive any more emails to the email address he
provided. We have contacted the customer via phone to let them know the
resolution.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 
Sincerely,
 
[redacted] 
[redacted]

Company's response below:We understand that Mr. [redacted] is frustrated with the outcome of our review.However, we WILL no longer be continuing business with this individual.I did speak with him on 3 occasions – once being a proactive outreach when we determined that he was, in fact, abusing an error in our system that allowed him to purchase items over and over again using a credit that remained in his account after he had already used it. I contacted him when we found the account and let him know that this was a system error, and that although he had been abusing this error that we would ship what we could to him to the addresses associated with the orders in question. He then called me the following day and we spoke again. He called because [redacted] was having trouble delivering to the address he provided with his orders. Despite the fact that this consumer had knowingly taken advantage of a glitch in our system – I attempted to work with him and get addresses updated for the items that had shipped. I can provide documentation for the requests we entered with [redacted] if needed to support our case. Also, during this conversation I let him know that about half of the orders were cut due to the inventory being unavailable. Just as with the Fan Cash on the account being affected by the system delays – so were some of the items in our inventory. Meaning he was able to “purchase” items that we did not have in stock at the time. I explained this in detail to Mr. Davis, and I apologized for any inconvenience. Again, we did not randomly select an address to ship to. We shipped to the address that was included with the order on each purchase (his [redacted]’s address). It was after the fact that he realized his error with the ship address and we did our best to resolve this situation to his satisfaction despite the fact that he essentially stole the items from us. I am in no way a [redacted], and to be quite honest I take extreme offence to being called a [redacted] by an obvious thief.I pride myself in my unwavering dedication to truth and honesty, AS WELL AS my dedication to this company and the high standard of service that I hold myself to. Mr. [redacted] phrases his rejections and complaints in a way that skirts around any accountability for his own actions in this situation, and as stated previously – we will no longer do business with Mr. [redacted] and his account has been permanently blocked from purchase. We hope that you can finally conclude this as resolved – not to the customer’s satisfaction – and we can consider this matter closed. Thank you, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and understand the consumer's complaint regarding the defective item that was received. The consumer reached out to customer service and was told that due to the fact of the item being...

worn already, we’re unable to accept any returns.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have contacted the consumer by phone and left a voicemail with the following resolution: the item can be returned for a full refund using the return label that was provided via email. We have also provided a 10% discount code to be used on a future purchase. We have also sent the resolution via email to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Wednesday, 11/30/2016 on [redacted]. At the top of this page there is a [redacted] flag represented and when clicked, it will toggle the currency...

into [redacted] as opposed to USD. There is verbiage there that indicates “Switch to:” and when prices are converted into [redacted] it will reflect [redacted] next to the price. We understand that this can be confusing to some, and truly apologize for any inconvenience this has caused.  We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As a courtesy we have issued back a refund of $37.09 which is based on the current [redacted]/USD exchange rate as of today – 12/9/2016. In addition, we added a credit of $30 USD to the consumer’s account to be used towards a future purchase. This credit will be automatically deducted from the next order that is placed, in the final stage of checkout as long as the consumer logs in to place the order. We attempted to reach him by phone, and left a message requesting a call back. It would be our pleasure to assist in any way we can.  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution is not satisfactory. Unfortunately, an item not being returned cannot be refunded. We have provided a refund of 50% since the item was said to be defective and gifted away. We have advised the consumer of this information on October 16, 2017 via email and contacted the consumer by phone on October 20, 201 and left another voicemail.   We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer received the wrong item and we were unable to provide a replacement due to the item was no longer in stock. The consumer did reach out to [redacted] to...

receive a timely resolution. We also show that our consumer was unsatisfied with the time frame for processing the refund for the returned item. We sincerely apologize for the inconvenience this has caused. We would like to advise that a refund in the amount of $88.18 was issued back to the method of payment on January 20, 2017. We would like to advise that a credit in the amount of $40.00 was added to the consumer's account as a courtesy for the inconvenience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Thursday, November 24, 2016 for a Women's Pro Line Ash [redacted] Personalized Name & Number Logo Pullover Hoodie – Customized. We...

are so sorry that the item that was received was defective and did not have a pleasant smell due to the components used in the customization. We see the consumer contacted us and was advised she could return the item for a refund, but then was denied the refund by another agent. We understand how frustrating this was and are truly sorry for the upset this caused.   We have issued a full refund for the purchase as of 12/28/2016. If the item has not yet been returned we welcome the customer to keep/discard the item are her discretion. We do not wish her to suffer any additional delay in inconvenience due to this issue. We provided the resolution via e-mail.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Company's response below:Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and determined that the customer had contacted us to check on the status of his return. At that time the return had not yet been processed due to the item not being...

processed back to the warehouse facility. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We do see that the refund was issued on 2/13/16 in the amount of $69.99 for the returned item. The reference number associated with the refund is [redacted]. We provided this resolution via e-mail. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:From: [redacted]>Date: Fri, Dec 30, 2016 at 10:01 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[redacted]>how long does it take to get a refund? 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,  Upon receiving this complaint, we reviewed the information and found that our consumer purchased an item as a gift, and once the gift recipient received the items it wasn't a perfect fit. Our consumer returned the item back to our warehouse to...

receive a refund. The consumer did reach out to [redacted] to receive a timely resolution.We show our consumer was concerned with the timeframe it was taking for the refund to be processed. Our consumer called just to receive clarification that her refund would be processed, however we failed to provide a resolution. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. Our consumer was issued a full refund back to the method of payment used at the time of the purchase. We would like to advise that a credit in the amount of $30.00 was added to the consumer's account as a courtesy for the inconvenience. The consumer has been contacted by phone and provided the date the refund was processed.We will handle any opportunities for coaching internally, and we thank the consumer for taking the time to let us know about her experience.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We truly are sorry for this awful experience, and we hope she will allow us another chance. We ask that she please let us know if there is anything else we can do to make this right. If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted]. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer contacted us regarding the delayed shipping for his three associated orders. We are experiencing some incredibly challenging delays in our [redacted] fulfillment center and...

this has caused frustrations across the board. We see that the consumer’s order shipped on 10/14 and it was scanned delivered by [redacted] as of 10/18 at 3:31 PM.   We have issued a full refund for this purchase, and we welcome the consumer to keep the items received as our gift for the ongoing frustration he experienced, and the delay in resolution for this issue.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,                                   ...⇄   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the outcome for the items returned. We show that the refund was applied back to the consumer’s credit card in two separate credits. The...

consumer did reach out to Fan Services to receive a timely resolution. The consumer only received one credit back at the time in the amount of $10.84, so the consumer was led to believe the credit that displayed would be the only refund we would credit back for the items our consumer returned. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that two credits in the amount of $10.84 and $57.21 was refunded back to our consumer’s method of payment. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]    [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the purchase made and we understand how frustrating this experience has been.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We apologize the order...

was not received when needed. The consumer did apply a code to have the order delivered by Father's Day, however, the incorrect shipping method that was applied by the system did not allow us to meet that expectation. Because the shipping method was incorrect, we had to allow the full timeframe of 3-7 business days for the package to be delivered, which would have been no later than June 23, 2017.   We can confirm the shipping costs were refunded and we have refunded an additional credit for this inconvenience. We have contacted the consumer by phone and left a voice message and have also provided this information via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer returned a jersey from an order purchased on November 27, 2017. The return was received on March 13, 2018, however the return process was improperly handled....

Therefore a refund wasn’t issued back to the consumer and [redacted], was unable to provide a timely resolution.  We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and left a voicemail advising a full refund has been issued. The refund was issued in the amount of $105.29 and we ask that the consumer allows 2-7 business days for the refund to post. The refund should be received no later than April 2, 2018. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.  If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and understand the consumer's frustration in receiving an item different from what was purchased. The consumer reached out to [redacted] and were unable to get a timely resolution to their...

issue.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have contacted the consumer by phone and advised that the item is no longer available and unfortunately, it cannot be produced as originally shown. We have processed a complete refund and ask that the consumer allow 2-7 business days for the credit to reflect.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Complaint: [redacted]
I am rejecting this response because:It has been a week since speaking with [redacted] and I still have no received a refund or a follow up call on the ticket they placed for which they said they would call me to let me know what happened.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Thank you Ms. [redacted]  for your kind offer for $40 credit.  It is a perfect resolution.  However, I have not received the log in information to reorder the correct size shirt.  Thanks again for your time and help.  
Regards,
[redacted]