Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and see
that the customer purchased an Authentic Elite [redacted] customized jersey.
He indicated that the item he received was not good quality and is different
than what...

was pictured.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have attempted to reach this consumer
regarding the complaint multiple times to determine what was incorrect about
the jersey received. We have been unable to reach the customer for more
information and unfortunately, we are unable to accept the item back as a
return without more information. The custom
item is valued at $359.95 and we would need to know exactly where the discrepancy
is so that we could alert our vendor to the issue. We apologize again.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from an order placed on December 11, 2017. The return was received and processed on January 27, 2018 and unfortunately the refund was improperly...

processed. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and provided a gift code for the returned item. The code was issued in the amount of $80.00 and will expire if not used by July 31, 2018.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the returned item was not refunded within the timeframe provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry...

for the inconvenience this has caused and for the delay in resolution. The purchase has now been refunded and will reflect with 10 business days to the original form of payment used at checkout. The consumer has received notification via [redacted] regarding the refund of the order.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was placed on Thursday, November 24, 2016 for the Men's G-III Sports by [redacted] Fleece Polyfill...

Jacket. Although these items go on sale as soon as the game is won – however, the item has a special shipping notice noted on the description page as well as in the cart and checkout pages prior to submitting the payment. “This is a special event item. Orders containing this product will be shipped separately. This item will be shipped no later than Friday, February 3rd”.  The item is expected to ship no later than the advertised date of 2/3/2016.   We are truly and sorry for the anxiety and frustration this has caused. We understand that the wait for these special commemorative jackets can be upsetting. We are certain the vendor is completing production and if there are any delays or issues with the item we will notify fans right away. However, this package is expected to ship on time. We have upgraded the shipping method on the order so that once it arrives it will ship out as quickly as possible. In addition, we have refunded the shipping ($4.99) and 20% of the remaining value of the order ($33.99). We hope the consumer finds this an acceptable resolution for this issue and we urge him to pay special attention to any special shipping dates that may apply to any future purchases.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the details regarding the purchase. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the coupon not properly applying...

to the purchase. A refund of 30% has been processed from the merchandise total and we ask that the consumer allow 2-7 business days for the credit to reflect. We have contacted the consumer via email to advise of this resolution.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 From: [redacted] <[redacted]>Date: Mon, Nov 27, 2017 at 4:09 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Company reached out to me and resolve the issue, they overnighted my item and gave me a discount for the hassle. I am satisfied. Thank you for the help!

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer needed to exchange sizes on a customized item and we were unable to accommodate. We do our best to advise our customers that once an order is placed for a...

customized item, it cannot be changed, returned or refunded. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that a refund has been issued back to our consumer’s method of payment. We would like to advise that a credit in the amount of $20.00 was added to the consumer's account as a courtesy for the inconvenience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delay. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We can confirm the order has been delivered as of November 8, 2016. We have waived the return label fee for the consumer to use in returning the items for a refund free of charge or the offer of a discounted refunded. A message has been left for the consumer via phone and an email has been sent.    We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of [redacted],We were able to confirm with the vendor that the item is correct and an authentic [redacted] product. [redacted] uses a sub-licensee for most of their head wear which might better explain why the item was not found in the system when the consumer brought the item to [redacted]'s corporate office. At this time the consumer has been refunded in full for the order and given a $15.00 [redacted] credit for any confusion or inconvenience that has been caused. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have provided a response to [redacted].  I am unclear what the sense of urgency is.  Please be mindful, I am at work, and two back to back emails do NOT constitution resolution.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution was not satisfactory. We understand the consumer would have liked for his package to be tracked by us once shipped and, when there was an issue in transit, to contact him, however, this is something we are unable to do. With the amount of packages that are shipped daily from our multiple warehouses, we do not have the ability to track everything. For that reason, we always provide tracking information once a package has shipped it can be tracked by the purchaser.   We have taken this feedback and provided it to the appropriate department. We feel that the issue has been fully resolved at this time and we truly apologize for the inconvenience this has all caused.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the customer did not receive his order.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As a one-time only courtesy,...

we have issued a complete refund for the order, in the amount of $54.59, which is the total the customer paid. We have sent the customer a detailed email to let him know the details of the refund and when to expect it, as well as information on our Return Policy.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
From: [redacted]Date: Tue, Feb 16, 2016 at 1:29 PMSubject: Re:...

You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Oh my goodness!!! It's in my account already!!! Thank you so much for your help!!!!!! You are AMAZING!!!!!!

Complaint: [redacted]
I am rejecting this response because:I placed 2 more orders trying to use up this credit and BOTH were cancelled after her supposed inventory correction:Order [redacted] on Dec. 6 andOrder [redacted] on Nov. 9Both stated shipment would be within 2 days and 5 days! ORDER #: 21-12730-2161523075
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and saw that there were significant delays experienced in the shipping of this order. We were able to get the remaining item shipped from our warehouse on 10/13/16 and we see it was scanned...

as delivered on Fri 10/14/2016 at 9:21 AM. We are enduring a particularly challenging time right now after rolling out a new warehouse management system, only to have it come with more problems than were expected. This was followed up almost immediately by a hurricane that had us closed for two critical business days.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a 50% refund for the price of the order, in the amount of $52.15 as well as a $20 credit to be used towards a future purchase. We understand the consumer is very hesitant to do business with us again, but we are hopeful she will give us an opportunity to make this right in the future! We are confident all shipments will be running smoothly in the very near future and we will be back on track with an even better service level than before! We attempted to provide this update via phone, but were not able to reach her.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed her order on January 5, 2016 with 2 business day
shipping. Unfortunately the customer did not see the processing time of 3
business days listed on the web...

site at the time of purchase, thus creating
confusion in regards to the anticipated delivery date.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. At this time a refund of $15.95 for the
shipping that was paid has been issued back to the original form of payment on
the order. In addition, we were able to communicate with our warehouse to
bypass the processing time of the item to have the order shipped today via
[redacted] tracking [redacted] for delivery on January 7, 2016. For the confusion
that this has created we also issued a $10.00 [redacted] credit to the consumer’s
account that can be used at any time towards a future purchase with us. We
provided this resolution to the consumer via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that there were items missing and the replacement of the items were delayed and not shipped within the timeframe provided. The consumer reached out to [redacted] and were unable to receive...

a timely resolution.    We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We can confirm the items were shipped and delivered on November 2, 2016. A discounted refund of the purchase has been processed per the consumer’s request. The consumer has been contacted by phone and a voicemail has been left.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order has not been shipped as of yet. They reached out to Fan Services and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this...

has caused and for the delay in resolution. The consumer has been contacted via phone with the resolution of escalating the shipment of the item and expedited the shipping method.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order placed is delayed and no information was provided. The consumer did contact [redacted] and were unable to get a timely resolution to their issue.   We are sincerely...

sorry for the inconvenience this has caused and for the delay in resolution. A complete refund of the purchase has been processed and the items are going to be escalated to ship quickly. A voicemail was left at the number provided and an email has been sent to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] Schaneman and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see the order was not delivered on time. The consumer reached out to [redacted] and were unable to receive a timely resolution. We are sincerely sorry for the inconvenience this has caused...

and for the delay in resolution. We understand completely how upsetting this was for our consumer. We have issued a full refund for your purchase per the guidelines of our holiday "GTGT" program without the requirement of returning what was received. We ask that the consumer allow 2-10 business days for the credit to reflect. We would like to advise that a credit in the amount of $40.00 was added to the consumer's account as a courtesy for the inconvenience. We will handle any opportunities for coaching internally, and we thank the consumer greatly for his feedback on our service experience. The consumer has been contacted by phone. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]