Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and we’re unable to locate the consumer’s order. We have made multiple attempts locating the order using the address provided for the complaint as well as email.   We are sincerely sorry...

for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and advised we need further information to locate the order. Such as the shipping address used at checkout or the email address used at checkout. We are more than willing to assist the consumer with locating an order, however we were unable to receive further information at the time of contact. The consumer may contact me directly regarding the purchase made.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
found the customer’s order has been delayed due to an item being unavailable.
We are sincerely sorry for the
inconvenience this has caused and for the delay in resolution. We have...

spoken
to the customer on the phone and let her know that per her request, we removed
the item from the order that was preventing the order from shipping. We issued
a refund for that item, in the amount of $19.99. The refund will post back to
the original form of payment within 2-10 business days. We also gave the
customer $10.00 in [redacted] for this inconvenience.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and the Revdex.com of North Florida, We apologize again for the frustration regarding our policy. We understand the consumer's concern and frustration. We hope that she can understand that with tens of thousands of packages being processed through our fulfillment centers each day - that if a return is received without tags on it, which would cause it to fall outside of our return policy, we would not have the resources to be able to determine if the item was without tags before it arrived to the consumer unless the consumer provided a clear note along with her return letting us know she received it without tags to begin with. Typically, returned items without tags are missing the tags because they were removed by the purchaser. We do feel that a full refund should resolve this issue, as it was a simple human error that we were happy and willing to correct right away once the costumer voiced her dissatisfaction. Again, we do completely understand why this might seem like shady business dealings but we hope with this detailed explanation the customer will be able to have more clarity on the situation and see that we have acted in her favor by providing a full refund, including the original shipping costs paid. Again, we welcome her to reach out at her convenience to discuss this matter further. I can be reached directly at [redacted]. Thank you, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that there were significant shipping delays experienced, in addition to a replacement being processed and not properly expedited as requested. When the package was reported as...

lost and refunded, and then found again the customer was charged for shipping in addition to the items. We do see that this shipping charge was credited back manually on 10/09.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have confirmed the shipping refund as being issued that was incorrectly charged. We are truly sorry for this lapse on our end. We have added an additional credit of $30 to the consumer’s account to be used towards a future purchase. We attempted to reach her by phone, but did not receive a response. We welcome the consumer to contact us directly in the future if any additional inconvenience is experienced.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They provided me a full refund. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found the order was not delivered within the timeframe provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We see the consumer reached out via Site Reviews and the desired refund amount was processed on December 14, 2016. The consumer has been contacted by email and by site review response. A credit has also been provided towards a future purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 13, 2017. The order was purchased with standard shipping which is 3-9 business days and shipped from our fulfillment center on...

November 14, 2017. The package was supposed to be received no later than November 27, 2017. However, an issue was encountered while the package was in transit, therefore resulted in the package being delayed. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have deemed the package lost and processed a full refund in the amount of $158.99. We ask that the consumer allows 2-7 business days for the refund to post. We have also sent the consumer a $40.00 gift code for the inconvenience we have caused. The above information has been emailed to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: The card we used to pay for the jersey was THROWN AWAY. We have reached out to [redacted] when we first spoke to the customer service department regarding the issue. The [redacted] representative told me that they can not locate the card to issue a new card unless they had the original 16 digits of the card that was thrown away. We tried to get the receipt from the store that the gift card was purchased at but they did not have a record of the sale because it was after 30 days. So we contacted Fanatics again to see if they could issue a gift certificate because they could put a hold on the refund issued to the card that is no longer in anyone'spossession because it was thrown away. I am refusing all responses from the company until I get either a replacement jersey in the appropriate size or a gift certificate to their website for the refund amount. I should not have to loose $100 because neither [redacted] or Fanatics are willing to help me get the missing refund back some how. If the business would like to do a conference call with [redacted] to help me resolve this issue and prove that [redacted] only needs the last 4 digits I will be willing to do that this Monday February 19th or and other day of the week around 1p.m. est. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of [redacted],
Upon receiving this complaint, we reviewed the account and show
that due to the consumer checking out with [redacted], the shipping address
defaulted to that associated with the account used to make the purchase.
We are sincerely sorry for the...

inconvenience this has caused
and for the delay in resolution. At this time we have processed a replacement
to the correct delivery address, processed a 30% refund for the inconvenience
and issued a $20.00 promotional credit that can be used towards a future
purchase with us. We provided this resolution to the consumer via telephone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the information and found the consumer did not receive what was requested. The consumer did not reach out [redacted] to receive a timely resolution. We are sincerely sorry for the inconvenience this has caused and...

for the delay in resolution. A refund has been processed per the consumer’s request and the item received is not required to be returned. A voicemail was left via phone and an email was sent with the refund information.  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that I had to take all the steps I did to receive any type of resolution.  It was a headache, but I am happy with the results.  On your website, you should really change "Easy 365-Day Returns!"  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the details regarding the order information. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay. We have attempted to locate the consumer's order with the name, email address and physical address provided in the Revdex.com complaint. Unfortunately, the order number, [redacted], is also something we are unable to use as that is not an order number of ours.   We have contacted the consumer via email with the information stated above and have asked that they review the credit card statement and ensure they were billed by our site. The charge on the statement will appear from [redacted].    We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and do see that the consumer contacted multiple times about his purchase which experienced a significant delay in shipping. Unfortunately, it was found that we were out of stock in the...

components needed to create the item that was purchased. The item was cut from the order and refunded in full.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. In addition to the item being cut and fully refunded, we have added a total of $65 to the account to be used towards a future purchase. We also welcome the customer to reach out directly when he is ready to place his next order so that we may waive the shipping on his next order a well. We have provided the resolution via e-mail.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The resolution is a half-measure and does not address the fact that customers still do not have a legally required way of unsubscribing from the [redacted] marketing emails, but that is a matter for the [redacted] to pursue should they choose to.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from a purchase made on November 24, 2017. The item was received on January 19, 2018 and a full refund was issued back to the original form of...

payment used at checkout .The consumer reached out to [redacted] and was advised to contact [redacted] gift card services to set up payment arrangements.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and left a message advising due to the fact of the refund already being issued we’re unable to issue a gift certificate. We have provided the consumer with [redacted] gift card services customer service number and the information needed to receive the refund. The above information was also emailed and the consumer has my direct contact number if further assistance is needed.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the $100 code provided. Thank you for the prompt resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They did send a 30% off code that expired on 1/1/2018 so basically gave me no chance to use it.  The code should be sent to my primary email [redacted] that my fanatics account is now registered under, and was sent to the email I use only for [redacted], so until today I didn't even know I had it.  Seems like if you really felt bad about the mix up, you would give me 6months or so to use it and not only one week, when I am gone for the Holidays.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have told [redacted], on multiple occasions, not to contact me, again, in any form. I have spoken with a supervisor at Fanatics and told him all of the things [redacted] has done, and he agreed with me that they were inappropriate and unprofessional and that he would get in touch with [redacted]'s supervisor. There are MANY people working at Fanatics, there is no reason for [redacted] to be the one to continue to harass me. I have stated clearly, that I am DONE with this **. I should not have to waste my time calling corporate because they hired an employee who cannot read. I will be calling again on Monday to speak to [redacted]'s direct supervisor, as he no longer should have a job. This is unbelievable. DO. NOT. CONTACT. ME. AGAIN. Understood, sweetie?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you guys for looking into this so fast! Your response to the situation is more then satisfactory! 
Regards,
[redacted]