Hammond-Wetmore Drilling LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine. I honestly don't have the time or energy to fight this company any longer  I am pregnant and don't have it in me to fight over the $4.99 owed for shipping with this company for another two months  they win  I surrender  
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the shipped package was not delivered. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We can confirm the package left our facility on November 22, 2016, however, tracking was never updated and the package was not delivered. After the consumer contacted us via email, the refund should have been processed. We understand how frustrating this can be and we will make this issue known to the appropriate leadership to avoid this happening in the future.   We have refunded the entire purchase and provided a credit towards a future purchase. The consumer has been contacted by phone with this information.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 19, 2017. The consumer never received the package, however no contact was made to [redacted] so the issue can be fixed.   We are...

sincerely sorry for the inconvenience this has caused and for the delay. We have advised the consumer by email that the package shipped from our warehouse on November 20, 2017. The package was marked (returned to sender) by [redacted], as of November 24, 2017. The package wasn't deliverable due to the carrier stating the address was incorrect. When a package is returned to sender it takes 7-10 business days for us to receive and 7-10 business days for item to be processed before issuing a refund. We have issued a full refund in the amount of $33.80 and we ask that the consumer allow 2-7 business days for the refund to post.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from an order placed on November 24, 2017. The item was received and processed on February 3, 2018 and a refund was set to be issued in the amount...

of $79.88. The consumer reached out to [redacted] and was advised the refund was sent back to the original form of payment used at checkout.     We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and left a message apologizing for the gift return being improperly processed. We have sent the consumer the requested item in a size small and the item is set to be delivered by February 20, 2018. We also emailed the above the information to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and do see that the consumer placed an order on 10/19 for a customized [redacted] jersey valued at $267.99. As reflected multiple times throughout the shopping and checkout process: ...

  “Customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed.”   The reason this information is included in the item’s description is because this item is shipped directly from the manufacturer. Meaning, they process the order in their own system exactly as it is received at the time of purchase. Any changes that are made after the order is placed will reflect in our system alone, and not feed into the vendor – as the vendor uses their own system to process orders. This is why we are barred in our system from making any changes to a customized order after the initial purchase is made and we are very clear about this at the time of checkout. We apologize sincerely for any frustration or inconvenience this may cause. However, at 12 hours after the time of purchase, the production of this item likely had already begun and we cannot stop that process from our facility.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a refund for 20% of the value of the order which was equal to $58.66. Unfortunately, we are unable to accept the item as a return due to the type, value, and customization of the item. We apologize again for any frustration this causes.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still think they need to make it very clear before purchasing an item that it cannot be returned even if it runs too small and does not fit.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the credit did in fact expire and was removed from the account.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. Unfortunately,...

with a new a change to our system, we are unable to replace the credit on the account. We will also not be able to do this going forward. We have provided a gift certificate code for the amount that was removed that can be used towards the next purchase. We have advised the consumer of this resolution by phone and emailed the gift certificate information as well.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
From: [redacted]>Date: Tue, Feb 6, 2018 at 10:09 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[redacted]>i received my full refund

Hello [redacted] and Revdex.com of North Florida,       We apologize again that the consumer is not satisfied with the resolution we offered. We did attempt to reach out to our consumer to provided further assistance on January 23, 2017. We left a detailed message including a callback number, and our consumer hasn’t responded as of today January 24, 2017.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the consumer reached out to [redacted] and was unable to get a resolution to their issue.   We are sincerely sorry for the inconvenience this has caused and for the delay in...

resolution. The consumer was assured that the package would be delivered by Monday, however, it was not delivered until Tuesday. Per the consumer's request, we have processed a full refund of the purchase and ask that the consumer allow 2-7 business days for the credit to reflect.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 3, 2017.The consumer has reported after the order was purchased, there were 3 additional orders placed without permission .The consumer...

reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised we were unable to locate any additional orders or charges. However, we have refunded the order in the amount of $43.27 and our refund process takes 2-7 business days to post. The consumer was also was sent a return label via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. The package still has not been shipped to the consumer, a refund has been processed per the consumer’s request. The consumer was contacted by phone.     We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Monday, January 30, 2017 for a single [redacted] Bound [redacted] jersey. The item was expected to ship out no later than 2/1/17, to arrive in time...

for the game the following Sunday. Unfortunately, due to an unexpected delay, the item did not ship out until 2/9, several days after the event it was intended for. The consumer contacted us and attempted to cancel the order, since it was no longer needed. However, this request was denied due to system limitations at the time of the phone call. The consumer spoke to one of our [redacted] at the time of her call on 2/3, and although we could not cancel the order per her request – a full refund was issued at that time (02/03/2017 6:15 PM) and the consumer was advised that she may have the item at no cost, as our gift for the frustration and inconvenience we caused her. The item ended up shipping out on 2/9 via a priority overnight shipping service, and was marked as delivered the following day: 2/10.  [redacted] We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. In addition to the full refund and the item shipped as a gift to the consumer, we have added a $20 credit to the account. We understand she is hesitant to shop with us again, but we do hope she will allow us an opportunity to serve her again. We hope she understands that Hot Market or Special Event items can sometimes be very tricky when so many of them have to be manufactured in such a short period of time, and that unfortunately there are occasions where expected deadlines are missed. We do understand how upsetting this can be for a consumer and we apologize again for the anxiety and frustration we caused. We sincerely congratulate the consumer on her team’s victory!  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
found that the consumer was still subscribed to e-mails from one of our sites.
We apologize sincerely for the inconvenience. We have now completed the e-mail
removal process and...

do see that the action has been confirmed – you should no
longer receive any marketing e-mails from us. We are unable to stop any
transactional e-mails, should you make a future purchase with us. You will
still receive an e-mail confirmation and a shipping confirmation in that case.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that you are no
unsubscribed. We are alarmed at your suggestion that there is no opportunity to
unsubscribe from marketing emails. We will be reviewing this on our back end to
make sure this is corrected immediately. The resolution has been provided via
response to this complaint. We did not wish to reach out via e-mail to resolve
this and further upset the consumer.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
 
Sincerely,
 
[redacted]
Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer received the wrong item on three separate occasions. When the consumer reached out to [redacted], the issue was not resolved correctly and three incorrect...

packages were shipped.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have processed a replacement of the correct item purchased with next business day shipping. The consumer was advised by phone and email that the replacement will leave the warehouse on October 27, 2017. The consumer has been provided with a 15% discount code for the frustration that may have been caused.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the quality of the merchandise once arrived. We advised the consumer that we would provide a shipping label to return the merchandise and...

we failed to produce the return label in a timely manner. The consumer had to contact us several times, we were unable to provide a resolution on the first attempt. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that a refund has been issued back to the method of payment as well as the consumer has no obligation to return merchandise. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]    [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer wanted to exchange her item for a different size.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Unfortunately, we do...

not offer exchanges.
However, we allowed the customer to return the item for a refund, as a one-time
courtesy. We have received the item back in our warehouse and have issued a
full refund for the item. We have sent the customer an email with the details,
as well as left a message on her phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted]
Sincerely,
[redacted]