Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 19, 2017. The consumer never received the package, however no contact was made to [redacted] so the issue can be fixed.   We are...

sincerely sorry for the inconvenience this has caused and for the delay. We have advised the consumer by email that the package shipped from our warehouse on November 20, 2017. The package was marked (returned to sender) by [redacted], as of November 24, 2017. The package wasn't deliverable due to the carrier stating the address was incorrect. When a package is returned to sender it takes 7-10 business days for us to receive and 7-10 business days for item to be processed before issuing a refund. We have issued a full refund in the amount of $33.80 and we ask that the consumer allow 2-7 business days for the refund to post.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your prompt and generous response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
From: [redacted]>Date: Tue, Feb 6, 2018 at 10:09 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[redacted]>i received my full refund

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the consumer reached out to [redacted] and was unable to get a resolution to their issue.   We are sincerely sorry for the inconvenience this has caused and for the delay in...

resolution. The consumer was assured that the package would be delivered by Monday, however, it was not delivered until Tuesday. Per the consumer's request, we have processed a full refund of the purchase and ask that the consumer allow 2-7 business days for the credit to reflect.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and do see that the consumer placed an order on 10/19 for a customized [redacted] jersey valued at $267.99. As reflected multiple times throughout the shopping and checkout process: ...

  “Customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed.”   The reason this information is included in the item’s description is because this item is shipped directly from the manufacturer. Meaning, they process the order in their own system exactly as it is received at the time of purchase. Any changes that are made after the order is placed will reflect in our system alone, and not feed into the vendor – as the vendor uses their own system to process orders. This is why we are barred in our system from making any changes to a customized order after the initial purchase is made and we are very clear about this at the time of checkout. We apologize sincerely for any frustration or inconvenience this may cause. However, at 12 hours after the time of purchase, the production of this item likely had already begun and we cannot stop that process from our facility.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a refund for 20% of the value of the order which was equal to $58.66. Unfortunately, we are unable to accept the item as a return due to the type, value, and customization of the item. We apologize again for any frustration this causes.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the shipped package was not delivered. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We can confirm the package left our facility on November 22, 2016, however, tracking was never updated and the package was not delivered. After the consumer contacted us via email, the refund should have been processed. We understand how frustrating this can be and we will make this issue known to the appropriate leadership to avoid this happening in the future.   We have refunded the entire purchase and provided a credit towards a future purchase. The consumer has been contacted by phone with this information.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine. I honestly don't have the time or energy to fight this company any longer  I am pregnant and don't have it in me to fight over the $4.99 owed for shipping with this company for another two months  they win  I surrender  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 3, 2017.The consumer has reported after the order was purchased, there were 3 additional orders placed without permission .The consumer...

reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised we were unable to locate any additional orders or charges. However, we have refunded the order in the amount of $43.27 and our refund process takes 2-7 business days to post. The consumer was also was sent a return label via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still think they need to make it very clear before purchasing an item that it cannot be returned even if it runs too small and does not fit.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,       We apologize again that the consumer is not satisfied with the resolution we offered. We did attempt to reach out to our consumer to provided further assistance on January 23, 2017. We left a detailed message including a callback number, and our consumer hasn’t responded as of today January 24, 2017.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the credit did in fact expire and was removed from the account.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. Unfortunately,...

with a new a change to our system, we are unable to replace the credit on the account. We will also not be able to do this going forward. We have provided a gift certificate code for the amount that was removed that can be used towards the next purchase. We have advised the consumer of this resolution by phone and emailed the gift certificate information as well.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 From: [redacted] <[redacted]>Date: Mon, Nov 27, 2017 at 4:09 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Company reached out to me and resolve the issue, they overnighted my item and gave me a discount for the hassle. I am satisfied. Thank you for the help!

Hello [redacted] and Revdex.com of [redacted],We were able to confirm with the vendor that the item is correct and an authentic [redacted] product. [redacted] uses a sub-licensee for most of their head wear which might better explain why the item was not found in the system when the consumer brought the item to [redacted]'s corporate office. At this time the consumer has been refunded in full for the order and given a $15.00 [redacted] credit for any confusion or inconvenience that has been caused. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,[redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution was not satisfactory. We understand the consumer would have liked for his package to be tracked by us once shipped and, when there was an issue in transit, to contact him, however, this is something we are unable to do. With the amount of packages that are shipped daily from our multiple warehouses, we do not have the ability to track everything. For that reason, we always provide tracking information once a package has shipped it can be tracked by the purchaser.   We have taken this feedback and provided it to the appropriate department. We feel that the issue has been fully resolved at this time and we truly apologize for the inconvenience this has all caused.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer wanted to exchange her item for a different size.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Unfortunately, we do...

not offer exchanges.
However, we allowed the customer to return the item for a refund, as a one-time
courtesy. We have received the item back in our warehouse and have issued a
full refund for the item. We have sent the customer an email with the details,
as well as left a message on her phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
From: [redacted]Date: Tue, Feb 16, 2016 at 1:29 PMSubject: Re:...

You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Oh my goodness!!! It's in my account already!!! Thank you so much for your help!!!!!! You are AMAZING!!!!!!

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. The package still has not been shipped to the consumer, a refund has been processed per the consumer’s request. The consumer was contacted by phone.     We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the returned item was not refunded within the timeframe provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry...

for the inconvenience this has caused and for the delay in resolution. The purchase has now been refunded and will reflect with 10 business days to the original form of payment used at checkout. The consumer has received notification via [redacted] regarding the refund of the order.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]