Hammond-Wetmore Drilling LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that expedited shipping was selected, however, due to the package being shipped prior to the ship date, the method was downgraded to still be delivered within the timeframe.   We are...

sincerely sorry for the inconvenience this has caused and for the delay in resolution. The consumer has been refunded their shipping charges and has been provided a credit towards a future purchase. A voicemail has been left and an email has been sent to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me even. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that your order has been delivered to you on time.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have called the customer to...

explain that her
order shipped on time and was delivered on time, according to the shipping
method that was chosen. As a one-time courtesy, we have issued a refund for the
original shipping charges. That will post back to the credit card within 2-10
business days. We have called the customer and sent emails.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers. We
feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hello [redacted],The company contacted me and resolved the problem by reshipping my order with free overnight shipping. Thank you...

guys for always being so helpful and so efficient!
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the price match request. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay. We are unsure as to why this could not be honored, however, we do see the consumer spoke with a [redacted] on December 2, 2017 who has noted the price match will be honored. We contacted the consumer by phone and left a message confirming this information.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and understand that the refund has not been received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay in resolution. We have confirmed the refund of the entire purchase has been processed as of December 2, 2016 and would have reflected within 10 business days of the refund date. We have provided a refund transaction ID number for each refund that can be provided to the bank or financial institution to confirm the refund was received. The consumer has been contacted via email with the confirmation number.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and we understand the consumer's frustration with the shipping expectations of their items.    We are sincerely sorry for the inconvenience this has caused and for the delay in...

resolution. We have attempted to contact the consumer by phone and was unsuccessful, however, we have emailed the following information. At this time, we have issued a refund to the consumer for the expedited shipping as requested. We ask that the consumer allow 2-7 business days for the credit to reflect.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was not delivered in a timely manner. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. The consumer reached out via review sites and the order was reviewed by the escalations team. We were able to have both items shipped and can confirm, one has been delivered and the second is scheduled to be delivered on December 28, 2016. We have reached out to the consumer via phone to provide this information. The consumer has been refunded, we do ask to allow 2-10 business days for the credit to reflect. A credit has been provided for this inconvenience.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Saturday, December 10, 2016 for an item Women's Antigua Black [redacted] 1/2-Zip Pullover Sweater that is a Manufacturer Direct item that was...

advertised with the following special notice:  “THIS IS A MANUFACTURER DIRECT ITEM. THIS ITEM SHIPS ON OR BEFORE Wednesday, December, 21” This special notice appears under the item’s image on the description page, under the item name in the shipping card, and under the item name in the final stage of checkout. The date is updated daily to reflect the vendor’s current shipping window. For example, the same item purchased today has the following notice displayed:  THIS IS A MANUFACTURER DIRECT ITEM. THIS ITEM SHIPS ON OR BEFORE Tuesday, January 17 We apologize sincerely for the frustration and confusion this has caused and for the delay in resolution.  Our records show that the item was delivered using an expedited service at the consumer request, and it was scanned as delivered on 12/30/2016. As a courtesy for any oversight that may have been experienced, we have processed a refund in the amount of 20% of the order value back to the original method of payment. We hope this resolves the issue to the consumer’s satisfaction.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Company's response below:Hi [redacted], I have contacted the consumer by phone and explained the timeframe in order for the refund to show in account. Thanks, [redacted]  | [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the order was not delivered on time. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We understand completely how upsetting this was for our consumer. We have issued a full refund for your purchase per the guidelines of our holiday "GTGT" program without the requirement of returning what was received. We ask that the consumer allow 2-10 business days for the credit to reflect.   Unfortunately, we cannot assign a shipping carrier manually to each order placed, however, we have provided this feedback to the appropriate departments for further research. The consumer has been notified this information via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the shopping experience overall. The consumer placed an order and never received the merchandise. The consumer did reach out to Fan Services...

to receive a timely resolution. We also show that the consumer requested the order to be refunded, however, we failed to refund the order on the first request. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we have refunded the total amount of the purchase. We ask that the consumer allow 2-7 business days for the credit to reflect. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]

Hello Dave [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on 2/10/15 regarding a package he
had not yet received. He received an automated response letting him know that
the communication had...

been sent to an unmonitored mailbox, and we did not
receive further communication about the issue until June 29, 2015, well outside
of our acceptable time frame.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We do see that your request was not properly
researched before you were provided with a response, and the focal item in the
order is no longer in stock. We have issued a full refund of the original
purchase, a reshipment of the two items that were still available in inventory,
and a $15 credit towards an alternative item to replace the one that is no
longer available. We were unable to reach Mr. [redacted] by phone, and the
resolution was provided via e-mail.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
 
Sincerely,
 
[redacted]
Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 12, 2017. The consumer purchased 2 business day shipping at the time of checkout, therefore the package should be received within 2...

business of shipping. However, the package was shipped out 2 business days late, which resulted in a later delivery date. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and apologized for the delay of the order. We have processed a full refund back to your original form of payment in the amount of $33.97. Our refund takes 2-7 business days for the refund to post. The consumer is not required to return the items received.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and see
that the customer’s package was not delivered in the time the customer was
expecting it.
We are sincerely sorry for the
inconvenience this has caused and for the delay in...

resolution. For the inconvenience the
customer experienced, we have issued a full and complete refund for the order that will post back to the original form of payment within 2-10
business days.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from an order placed on November 24, 2017. The item was received and processed on February 3, 2018 and a refund was set to be issued in the amount...

of $79.88. The consumer reached out to [redacted] and was advised the refund was sent back to the original form of payment used at checkout.     We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and left a message apologizing for the gift return being improperly processed. We have sent the consumer the requested item in a size small and the item is set to be delivered by February 20, 2018. We also emailed the above the information to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]