Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that your order has been delivered to you on time.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have called the customer to...

explain that her
order shipped on time and was delivered on time, according to the shipping
method that was chosen. As a one-time courtesy, we have issued a refund for the
original shipping charges. That will post back to the credit card within 2-10
business days. We have called the customer and sent emails.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers. We
feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and can confirm the consumer placed an order on June 13, 2017 with 3 business day shipping for a Guarantee to Get There Promotion for [redacted]’s Day.  The consumer requested to have the...

shirt refunded since it was not delivered by June 16, 2017. Since this item had a processing timeframe of 3 business days, it was excluded from the promotion, causing the item to not be refunded at the time of her request. However, we do understand that the consumer may not have understood the promotion clearly.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have spoken with the consumer on the phone and advised her fully of the promotion and why the item was excluded from the promotion. As a one-time courtesy, we have issued the consumer a refund for the shirt in the amount of $34.99. We ask that you allow 2-7 business days for the credit to reflect   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and the Revdex.com of North Florida,  We apologize that the consumer did not accept our resolution to this matter. The full refund was issued on 12/5. We understand the consumer stated she would accept the resolution once the funds are back in her account. This credit should have reflected by this time and we request this matter to be closed, if possible. We welcome Mrs. [redacted] to reach out to us if there is anything else we can assist with.  Thank You,  [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the customer placed an order on Wednesday, December 7, 2016 for two items, order valued at $56.11, including the 2-day shipping. We apologize for any confusion regarding our...

shipping and also our refund expectations. We want to advise that the upgraded shipping method will only apply to the order at the time it leaves our warehouse. If 2- day shipping is selected then once it is processed and leaves the warehouse it should arrive within 2 business days. Unfortunately, the processing time until the item leaves the facility can vary depending on the item. We see that both of the items purchased were expected to ship within 3 business days.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We understand why this can be frustrating when you need an item quickly. During the holidays we do have to extend processing times for orders to ship out, and try to clearly indicate these changes on each item description page, and apologize again if this was overlooked. We do see that the refund was issued and the money released from our system on 12/8/2016 per the Mrs. [redacted]’s request. The 2-10 business day processing time frame is a general range we provide since refund processing can vary based on the individual’s financial institution. Each bank has their own policy that typically falls within that range. However, as soon as we advised the consumer that her refund was issued, we had already released the funds back to the bank. We urge the consumer to reach out to her card issuer for any additional information about their refund processing expectations.   As a courtesy we added an additional $20 credit to the account in addition to the $10 credit that was already issued. This leaves the consumer with a total of $30 to use towards her next purchase. This credit will be automatically deducted from the next order as long as she logs in to check out.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]e

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hello [redacted],The company contacted me and resolved the problem by reshipping my order with free overnight shipping. Thank you...

guys for always being so helpful and so efficient!
Regards,
[redacted]

Hello [redacted] and Revdex.com of
North Florida,
Upon receiving...

this
complaint, we reviewed the account and show that the consumer first contacted
us in regards to receiving an incorrect item. Unfortunately the item the
consumer originally ordered is no longer in stock, so we were not able to
process a replacement.
We are sincerely sorry for
the inconvenience this has caused and for the delay in resolution. At this time
a full refund has been processed back to the original form of payment. This
refund was processed on November 29, 2015 and a total [redacted] credit of $20.00
has been issued to the consumer’s account for the inconvenience that can be
used at any time towards a future purchase with us. We provided this resolution
to the consumer via email.
We greatly appreciate the
feedback and will escalate the information to the appropriate department for
further review, as we are always looking for ways to improve the online
shopping experience for our customers. We feel that the issue has been fully
resolved at this time.
If we can be of any further
assistance, please don’t hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order for 2 items on December 9, 2017. However, once the order was submitted the consumer realized the incorrect size was selected at checkout. The...

consumer reached out to [redacted] and was advised once the order is submitted we’re unable to make changes to the sizes of the item.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised the item can be returned back to our fulfillment center for a refund. We also sent the consumer a pre-paid merchandise return label so the item can be returned. Once the return is sent, we will process a full refund for the item back to the consumer’s original form of payment used at checkout.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and we understand the consumer's frustration with the shipping expectations of their items.    We are sincerely sorry for the inconvenience this has caused and for the delay in...

resolution. We have attempted to contact the consumer by phone and was unsuccessful, however, we have emailed the following information. At this time, we have issued a refund to the consumer for the expedited shipping as requested. We ask that the consumer allow 2-7 business days for the credit to reflect.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello Dave [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on 2/10/15 regarding a package he
had not yet received. He received an automated response letting him know that
the communication had...

been sent to an unmonitored mailbox, and we did not
receive further communication about the issue until June 29, 2015, well outside
of our acceptable time frame.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We do see that your request was not properly
researched before you were provided with a response, and the focal item in the
order is no longer in stock. We have issued a full refund of the original
purchase, a reshipment of the two items that were still available in inventory,
and a $15 credit towards an alternative item to replace the one that is no
longer available. We were unable to reach Mr. [redacted] by phone, and the
resolution was provided via e-mail.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
 
Sincerely,
 
[redacted]
Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was not delivered in a timely manner. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. The consumer reached out via review sites and the order was reviewed by the escalations team. We were able to have both items shipped and can confirm, one has been delivered and the second is scheduled to be delivered on December 28, 2016. We have reached out to the consumer via phone to provide this information. The consumer has been refunded, we do ask to allow 2-10 business days for the credit to reflect. A credit has been provided for this inconvenience.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the shopping experience overall. The consumer placed an order and never received the merchandise. The consumer did reach out to Fan Services...

to receive a timely resolution. We also show that the consumer requested the order to be refunded, however, we failed to refund the order on the first request. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we have refunded the total amount of the purchase. We ask that the consumer allow 2-7 business days for the credit to reflect. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 12, 2017. The consumer purchased 2 business day shipping at the time of checkout, therefore the package should be received within 2...

business of shipping. However, the package was shipped out 2 business days late, which resulted in a later delivery date. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and apologized for the delay of the order. We have processed a full refund back to your original form of payment in the amount of $33.97. Our refund takes 2-7 business days for the refund to post. The consumer is not required to return the items received.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Company's response below:Hi [redacted], I have contacted the consumer by phone and explained the timeframe in order for the refund to show in account. Thanks, [redacted]  | [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the order was not delivered on time. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We understand completely how upsetting this was for our consumer. We have issued a full refund for your purchase per the guidelines of our holiday "GTGT" program without the requirement of returning what was received. We ask that the consumer allow 2-10 business days for the credit to reflect.   Unfortunately, we cannot assign a shipping carrier manually to each order placed, however, we have provided this feedback to the appropriate departments for further research. The consumer has been notified this information via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Saturday, December 10, 2016 for an item Women's Antigua Black [redacted] 1/2-Zip Pullover Sweater that is a Manufacturer Direct item that was...

advertised with the following special notice:  “THIS IS A MANUFACTURER DIRECT ITEM. THIS ITEM SHIPS ON OR BEFORE Wednesday, December, 21” This special notice appears under the item’s image on the description page, under the item name in the shipping card, and under the item name in the final stage of checkout. The date is updated daily to reflect the vendor’s current shipping window. For example, the same item purchased today has the following notice displayed:  THIS IS A MANUFACTURER DIRECT ITEM. THIS ITEM SHIPS ON OR BEFORE Tuesday, January 17 We apologize sincerely for the frustration and confusion this has caused and for the delay in resolution.  Our records show that the item was delivered using an expedited service at the consumer request, and it was scanned as delivered on 12/30/2016. As a courtesy for any oversight that may have been experienced, we have processed a refund in the amount of 20% of the order value back to the original method of payment. We hope this resolves the issue to the consumer’s satisfaction.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your prompt and generous response.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and see
that the customer’s package was not delivered in the time the customer was
expecting it.
We are sincerely sorry for the
inconvenience this has caused and for the delay in...

resolution. For the inconvenience the
customer experienced, we have issued a full and complete refund for the order that will post back to the original form of payment within 2-10
business days.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]