Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that there were items missing and the replacement of the items were delayed and not shipped within the timeframe provided. The consumer reached out to [redacted] and were unable to receive...

a timely resolution.    We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We can confirm the items were shipped and delivered on November 2, 2016. A discounted refund of the purchase has been processed per the consumer’s request. The consumer has been contacted by phone and a voicemail has been left.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order placed is delayed and no information was provided. The consumer did contact [redacted] and were unable to get a timely resolution to their issue.   We are sincerely...

sorry for the inconvenience this has caused and for the delay in resolution. A complete refund of the purchase has been processed and the items are going to be escalated to ship quickly. A voicemail was left at the number provided and an email has been sent to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the order details and see that the order was placed on Tuesday, November 15, 2016 for multiple items. The package was shipped and marked as delivered on 11/17/2016. The consumer contacted us to let us know...

that it was not received and requested a replacement. One item was unavailable and could not be replaced and the remainder of the order was reshipped and marked as delivered on 11/25/2016. The customer began contacting us demanding the remainder of his refund, for the items that were replaced and delivered. The consumer became increasingly more profane and abusive in his messages until we ultimately issued the full refund in the amount of $492.48.  We are sincerely sorry for the inconvenience this has caused and for the delay in resolution.  We apologize sincerely for the confusion and frustration that the consumer experienced in regards to this order. We requested the consumer return the items that were replaced.  We have not yet received those items.  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed two orders on the evening of May 19, 2017 and both orders had the three business day shipping selected. Both orders shipped on May 22, 2017 and were delivered by May...

25, 2017 which is within our 3 business day delivery timeframe.  Mr. [redacted] was unclear that the weekends are excluded from our shipping expectations and the orders did not ship out until Monday May 22, 2017.  The consumer requested a refund of his shipping cost in the amount of $12.99. Because the delivery was not outside of the quoted timeframe the shipping was not refunded at the time of his request. However, we do understand that the consumer may not have understood this policy. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As a one-time courtesy we have issued a refund for the shipping cost in the amount of $12.99. We also see there was an additional issue with one of the items received. We have confirmed that item was replaced and delivered on June 02, 2017. Called consumer and spoke on the phone. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for all of your help.  
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 17, 2017 .The order was purchased with 2 business day shipping and set to be shipped on November 21, 2017. However, the order was sent...

out with the wrong shipping method which was standard shipping. The consumer reached out to [redacted] and was refunded the $18.95 paid for shipping.   Unfortunately, due to the shipping method the package was sent out in, we were unable to deliver the package by November 24, 2017 as the consumer requested.  However the package was delivered the following day at November 25, 2017 by the local [redacted] service.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have processed a 25% refund in the form of a gift certificate for the inconvenience and frustration we may have caused. The gift certificate was in the amount of $44.74 and the consumer has been advised of the above information by email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delay and a cancellation was requested. The consumer reached out to [redacted] and were unable to receive a timely resolution. ...

  We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. Unfortunately, once an order has been placed, it can only be cancelled or modified within a specific timeframe. We were unable to cancel the order as the consumer requested due to it entering the processing stage. One item was cancelled as it was found to be out of stock, and the remaining item was shipped and delivered as of November 30, 2016. We have now refunded the remaining amount of the order and the consumer is not required to return what has been received. The consumer has been contacted via email.     We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found the cancelled item was not refunded in the correct amount. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We see the consumer reached out and the refund was processed on December 15, 2016. This is something we take as a learning experience and will be sure to report this to the appropriate department. This refund was confirmed with the consumer via phone. A credit has also been provided towards a future purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and can confirm the consumer placed the order on July 12, 2017 with 2 business day shipping and was needed by July 15, 2017.The items purchased had a special processing timeframe of 3 business...

days before leaving our warehouse causing the order not to arrive in the time needed. The consumer requested a full refund to be issued in the amount of $68.93.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have spoken with the consumer on the phone and advised that the order has been cancelled and a full refund was issued in the amount of $68.93. The refund will take 2-7 business days to reflect back onto card.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the consumer placed two order – on Monday, November 27, 2017 and Monday, December 04, 2017 respectively. We never received any communication from the consumer indicating that his items...

had been received defective – so when our warehouse received two of the items back they were indicated as being received damaged and the return was rejected. We never would have rejected this return had we been aware that they were damaged to begin with and we sincerely apologize for any confusion or frustration this caused. The third item from the 12/4 Order was not indicated as being received yet as a return, and had not yet been processed. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As a courtesy, we have issued a full refund of both of the orders, as the consumer has indicated that all 3 hats were returned. These refunds were issued today, 12/22 and can take up to 2-7 days to reflect back into the bank account, depending on the bank policy. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer received a defective item. They reached out to [redacted] and were unable to get a timely resolution to their issue.   We are sincerely sorry for the inconvenience...

this has caused and for the delay in resolution. We have processed a full refund and a credit has been provided towards a future purchase. The consumer has been contacted by phone and is satisfied with the refund.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed an order for two items on 10/10/16. As indicated, they were expected to ship “within 6 business days”. The two items ended up shipping on 10/18 and 10/19,...

which fall on the 6th and 7th business day after the date purchased. We are truly sorry for this delay, we are experiencing shipping challenges due to a recent tech upgrade that did not go as planned, and then followed closely by a severe weather event. According to [redacted] both packages were successfully delivered on Saturday 10/22 and we have not received any additional contact from Mr. [redacted].   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As a courtesy for the delay in shipping and in resolution, we have issued a partial 50% refund for the value of the order. This refund is in the amount of $30.49 and we welcome the consumer to keep the items as our gift for the frustration. We attempted to reach Mr. [redacted] multiple times at the phone number provided in this complaint, but it appears to be a business phone number with no voicemail set up. We apologize for not having an opportunity to speak directly, and we hope he will find this resolution satisfactory.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: I am disappointed that Fanatics customer service via live chat continues to be rude and refuses to help me. I tried to chat in today for order assistance and was told this:
 [redacted]: Thank you for choosing us for your favorite sports fan gear. Your business is very important to us. My name is [redacted]. How may I assist you today?  [redacted]: According to [Inquiry: [redacted]] Fanatics Support should not be disconnecting from me I keep getting "Thank you for contacting us unfortunately we are unable to help you at this time." over live chat. [redacted] from [redacted] and Support said "If you need further assistance, we would be happy to receive your chat today.  [redacted]: Thank you for contacting us unfortunately we are unable to help you at this time  [redacted]: It has been my pleasure to assist you today. If you need additional assistance, please don't hesitate to contact us again. Just to let you know, at the end of this chat, there will be a short survey. You can access the survey by clicking the “Disconnect” button followed by the “Close” button. The survey page will then be displayed. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you. I hope you have a great night. Good Bye!  [redacted] has disconnected. In addition, Fanatics email support does not respond to many emails, I do not know is what is happening here. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because you have clearly not resolved my issue. As you stated, you cannot guarantee the resolution can be met. You also stated even if it can be met a timeframe was not and cannot be given. Although you reiterated my concerns nothing has been done to address them specifically.Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution is not satisfactory and understand how frustrating this is. Unfortunately, the 20% discount code provided is all that can be provided. The consumer can utilize the code provided via email or one that is provided on the site. When a new order is placed, we would be happy to provide free expedited shipping and have noted the account with this information.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the purchase and understand the consumer's frustration regarding the unshipped item.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have...

attempted to contact the consumer by phone and was unsuccessful, however, we did leave a voice message and sent an email with the following information. The item purchased is a manufacturer direct item and shows the ship date of May 8, 2017 below the item when added to the cart. We apologize, however, we are unable to expedite this as it needs to be autographed by the player before being shipped. We have offered in email that if the item is no longer wanted, we can request it to be cancelled and refunded.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the item returned was deemed damaged and donated to charity.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. The consumer has been...

refunded for the returned item and credits that were used towards the purchase have been refunded as well. Consumer has also been provided a credit towards a future purchase. An email has been sent to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: My card was charged the 17th of October and was not even shipped until 9 days later on the 26th and as of right now November 2nd I still have not received the item. 15 days ago they took my payment no problem and [redacted] cannot blame the shipping company as they never sent the item until 9 days after the payment was already made. Is that good business? When I contacted them through chat they blew me off and did nothing. They deserve an F rating from the Revdex.com.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the customer returned an item and was not refunded for it.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have called...

the customer to explain this was an error on our part and we have issued his refund. However, there was no answer so a message was left for the customer. The refund amount is $35.45 and will post back to the original form of payment within 2-10 business days.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.   Sincerely,   [redacted] Executive Fan Relations