Handy Technologies, Inc.

Thank you for reaching outThe refund of $is processing and will clear in 2-business daysWe apologize for any confusion

We've looked into this issue for youUnfortunately at no point did we receive a call or email saying that you wanted to cancel the recurring service you signed up for on June ***You can cancel your service anytime using our help center Handy.com/helpAs a result another appointment was scheduled
and a professional was sent out to your homeThe professional was then turned away and the appointment was canceledPer our cancellation policy wee're unable to issue a refund for the $you were chargedAnytime a booking is canceled within hours of the scheduled date and time the charge is nonrefundableAs requested, we've gone ahead and canceled all future bookings and deactivated the recurring cycle on your accountYou'll no longer have any scheduled bookings with usRegarding any emails, you can click unsubscribe at the bottom of our marketing emails and it will removed you from the email listIf you need further assistance feel free to visit our help center Handy.com/help.Best,***

Hi ***, We sincerely apologize for the inconvenience and frustration causedWe've refunded a total of $to your card at this timeYou can expect to receive it in to business daysIf you need further assistance please visit our help center
***. Best, Dinis

It looks like the customer was refunded $on August *** and charged credits to pay for the booking. There is no additional refund to be had

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: My complaint is regarding the lack of customer service and professionalism shown by Handy in the wake of disturbing behavior by one of its employeesSimply because the disturbing behavior and baffling lack of customer service happened after the cleaning service itself does not affect whether or not I was pleased with the cleaning service at the timeI still request reimbursement for the service itself because of the harassment/emotional damages that followed, and I also still request reimbursement for the cost of mailing the jacket to the Handy headquarters -- something I would not have had to do if the Handy professional did not harass me.
Sincerely,
*** ***

Hi ***, We apologize for the inconvenience you've had trying to cancel your service with usYou can cancel your service anytime directly in your profile pageChecking your account we see an agent has already canceled your service and refunded your card for both the $and $charges
on November ***You can expect to receive the refund within to business days from the date it was processedIf you need further assistance please visit our help center ***. Best, Dinis

We'd love to look into this for youIf you indeed contacted us initially within the hours of your scheduled booking completion you do qualify to file a claim with usIt's possible by the time you got back from your trip and contacted us you were already outside of the hour window and
received the response accordinglyYou can either report this using our help center at Handy.com/help or feel free to let us know the email address associated with your account. Best,***

Hi ***,
We'll reach out to our claims department for you and make sure someone responds as soon as possibleThank you for your patience while we work to resolve this matterIf you need further assistance feel free to visit our help center at ***.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,We've checked your account and see you placed orders for recurring servicesAs a result you ended up with scheduled bookings on July ***One was canceled the other was notDue to our cancellation policy we're unable to refund you for the July *** booking that was not canceledA
professional was sent to your home but was not able to get inAlso on your account you list the doorman/concierge as the entry method for the professionalYou currently have active recurring services on your accountIf you need to cancel them please visit our help center *** Best,Dinis

This company is a waste of timescheduled bookings for home cleaning and never once did a professional show upTwo times there was a last minute cancellation, once she just didn't showThere is no standard of ethicsDon't waste you time as I don't believe this company actually does what they say

Hi ***, We apologize for the inconvenience causedWe've gone ahead and refunded your card for $at this timeYou'll receive it in to business daysIf you need further assistance please visit our help center ***. Best, Dinis

Hi ***,
We're very sorry to hear about this and sincerely apologize for any inconvenience causedChecking your account you have been responded to regarding this via emailAll of your future bookings have been canceled and your cleaning plan has been deactivated
You've also been refunded a total of $You'll receive it in to business daysIf you need further assistance please visit our help center ***.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has either made an error or is intentionally avoiding giving the creditsThe person that I referred lives on the floor below me (in an old house that has been converted to separate units)I also spoke with him and he said he absolutely did use my referral code, which they are saying he did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
We sincerely apologize for the inconvenience and frustration this has caused youWe've canceled all future bookings and deactivated the recurring cycle on your accountWe've refunded your card at this timeYou'll receive it in to business daysAs requested
we've deactivated your account as wellIf you're signed in on any devices please sign out to complete the processIf you need further assistance please visit our help center ***.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Nice I never signed up for a recurring appointment intentionally at all so if you sent reminder messages that wouldn't be adequate and besides I didn't get them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company offers that for future resolution I should contact them via their website, but once again, there is NO CONTACT INFORMATION on their websiteThis is not a satisfactory resolution, because this business is still a scam.I received an email from them two days ago informing me I had a balance on their account, meaning if I hadn't canceled my credit card, I would have been charged without my consent for services I did not use. You can resolve my complaint by adding some contact information on your websiteInstead of emailing me from a third-party server (***) how about you use your own websites email address?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
All the information from our system has been removedYou're account has already been deactivatedIf you're signed in on any devices please sign out to complete the processIf you need further assistance with anything feel free to visit our help center ***.
Best,
Dinis

Hi ***,
We have issued a refund for the $charge regarding your October ** cleaning The instructions do advise the cleaning professional of the location of the key (under doormat), and apologize that those instructions were not followed Please allow 3-business
days for the refund to post back in your account The refund is being processed to the card originally charged, a *** ending in ***.As a technology based company, we have transitioned to an online help modal via our Help Center, ***, as well feel it helps us serve the most customers, most efficiently We have transitioned away from phone support, and currently do not have agents available to take calls Because of this, I am unable to provide you a telephone number to call for assistance should you need it in the future.
Best,

Hi ***,When you signed up for our service you chose to have regularly scheduled bookings every weeksYou also agreed to our terms of serviceUnfortunately we're not able to refund you for your July *** booking per our cancellation policyA professional was sent to your home as
scheduled and was notified by you via text message that you canceled your serviceAt no point did you contact us to cancel your service prior to this bookingYou can cancel individual bookings directly in your bookings pageYou can cancel your service anytime using our help center Handy.com/helpWe also send day reminder emails and secondary hour reminder emails for all upcoming bookingsThis gives you ample time to cancel a booking or cancel your service and avoid any additional fees. Best,Dinis