Handy Technologies, Inc.

I am appalled at the fact that this company gets you all excited about creating your own schedule and being your own boss and then you basically are their slave. I have only worked for them for three weeks and after working 10 hours for free or should I say to pay for their $150 supply kit I then have only earned an additional $135. I have submitted proof of my earnings and they are still withholding my funds and on top of it I am due $90, 60 in which they are disputing and $30 that they are not. But they have deactivated my account and I am afraid they aren't going to pay me that $30 either. I literally cleaned an apartment for two hours only to find out they were not paying me for a previous no-show which I also didn't get paid for and was present at the address for an hour. They gave me no active contact information for client and have no proof that I wasn't there and I have proof that I was. I am hoping to find any former employees/contractors whom have experienced these unfair pratices. In addition to the $150 they took from me for their kit I spent an addition $50-60 on gloves, brushes, and other cleaning supplies to make sure I was fully prepared for any job and not to mention the two unlimited metrocards to travel around NYC and be ready for work anytime anyday. To only earn $135 is ridiculous they made more money off of me cleaning housed then I did preparing and cleaning them. I need help desperately to put a stop to them. A single mother with two kids should not be subjected to these types of scams that are made to look completely legitimate. They have no phone number for us to contact and they stop returning emails when you start sending proof they probably didn't expect you to have.

Review: I had pathetic experience with Handy([redacted]). I participated in their $20 promotion and on [redacted] Nov 2015 got a lady for cleaning. I was not happy with the service so I cancelled. I also tried to reach them many times but they never called me back. They cancelled my subscription for [redacted] Nov and [redacted] Dec but again reinstated for [redacted] Dev and charged till [redacted] Feb every alternate week. They deducted money from my card for 5 weeks with no cleaning service. When I came to know about this through my statements, I called them again but no one picks up. Finally I had to put in their website form(they have no number or email to contact!!!). They finally cancelled but said they will refund for only 1 service and will stiill charge for 4 service $324. They just took $324 from my account for no service giving some cancellation clause excuse and had guts to charge me full amount. This company works more like a scam company with no phone number where you can reach them:(Desired Settlement: I need my full refund of $324 for the 4 cleaning service I never got. No one came to my house for cleaning. I feel cheated and money stolen from me from a scam company.:(

Business

Response:

The recurring set up was first placed on your account on November ** when the customer scheduled their November ** booking with the coupon [redacted], which was redeemable only for recurring services. The cleaning frequency was biweekly, and was generating 3 hour bookings, per the customer's preference when scheduling their first appointment. Though the individual bookings for November ** and December * were cancelled, the recurring set up was not, and continued to generate bookings. Customers are sent reminder emails seven days before each cleaning, as well as the day before the service is scheduled. The next confirmed booking was scheduled for December **, the professional called and texted the customer regarding this appointment. The January * professional called and had a 93 second conversation with the account holder. The January ** professional sent 3 texts and called 5 times, on February 3 the professional called 4 times and sent 1 text. The February ** professional called twice and sent two texts.Customers can cancel the cleaning plan at anytime from both the mobile app and through our website; selecting the cleaning plan they wish to cancel, and following the instructions to complete the cancellation. The customer's cleaning plan was cancelled yesterday, February ** at 10:42 AM. The first email we received from the was on February **, after the last confirmed booking. We've refunded three of the five bookings as a courtesy, for a refund of $243 ($81 x 3). For more information on our cancellation policy, please refer to 4D in our Terms and Conditions [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The recurring set up was first placed on your account on November ** when the customer scheduled their November ** booking with the coupon [redacted], which was redeemable only for recurring services. The cleaning frequency was biweekly, and was generating 3 hour bookings, per the customer's preference when scheduling their first appointment. My response: The promotion was not binding and can be cancelled. I cancelled it when I was not satisfied with the booking. Though the individual bookings for November ** and December * were cancelled, the recurring set up was not, and continued to generate bookings. Customers are sent reminder emails seven days before each cleaning, as well as the day before the service is scheduled. My response: the number given in that was my landline number and does not receive any text messages. I am in office during office hours. I did not see any voicemail also. When I cancelled 2 bookings after promotion, it was clear that the bookings are cancelled for good. There was no reason to presume that it will be charged again as your system was not updating the cancellation properly.The next confirmed booking was scheduled for December **, the professional called and texted the customer regarding this appointment. The January * professional called and had a 93 second conversation with the account holder. The January ** professional sent 3 texts and called 5 times, on February * the professional called 4 times and sent 1 text. The February ** professional called twice and sent two texts.My response: the number given in that was my landline number and does not receive any text messages. I am in office during office hours. I did not see any voicemail also. When I cancelled 2 bookings after promotion, it was clear that the bookings are cancelled for good. There was no reason to presume that it will be charged again as your system was not updating the cancellation properly.Customers can cancel the cleaning plan at anytime from both the mobile app and through our website; selecting the cleaning plan they wish to cancel, and following the instructions to complete the cancellation. The customer's cleaning plan was cancelled yesterday, February ** at 10:42 AM. My Response: Cancelling Handy subscription is difficult. No one can call them and reach them. I myself held phone calls for 1.5 hrs many times. I have records to prove that I held phone and it is open secret as many have faced this problem(Revdex.com comments will justify). there are many articles also on google and blogs like [redacted]The first email we received from the was on February **, after the last confirmed booking. We've refunded three of the five bookings as a courtesy, for a refund of $243 ($81 x 3). For more information on our cancellation policy, please refer to 4D in our Terms and Conditions [redacted].

I thought it was cancelled in Nov and Dev and after seeming my statements only I found out that I have been getting charged for no service. Company did not occur any cost but my account has been debited. Ever after deducting 243 from $405, I still need the refund for $162 which is taken from my account

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer has now been refunded in full for all 5 bookings, totaling a refund of $405. As mentioned, the cancellation of individual bookings does not cancel a cleaning plan. Cleaning plans can be cancelled through the Accounts page of a Handy profile, selecting the plan from a drop down menu and following instructions to complete the cancellation. Handy is a growing web based company and has transitioned to an online Help Modal via [redacted], we do not provide phone support. The customers cleaning plan has been successfully cancelled, there are no bookings confirmed for future dates nor will any be generated automatically.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The assumption from above Handy's response is that I will be refunded for all my 5 bookings(the said amount of $405) for which I did not receive any cleaning service and will be credited to my account in a week. Sincerely,

Review: The quality of the service is very inconsistent. I have had my house cleaned using Handy several times. One time was very good, the others were very unsatisfactory, and I wasn't even sure what I paid for, since it looked like the cleaners hadn't cleaned a single thing. The last straw was when I was told that I (and the person I referred) would receive $50 credit each for referring a friend. I referred my neighbor, who received $35 credit instead of $50, and I was given nothing. I emailed the company about 6 times, and many of those emails went unanswered. When I finally got a response, they refused to reward me any credits, making up a different lie each time.Desired Settlement: I would like my account on Handy.com deleted, and to never be contacted by the business again. I would also like them to stop advertising the referral credit program, since it is apparently all a scam that is never rewarded.

Business

Response:

Hi [redacted], We apologize for the inconvenience. Checking your account we do see that the friend you referred has the same address including unit number as you. Unfortunately per our terms of service you are not eligible to receive referral credit in this instance. As well, your friend did not use your referral code when they placed an order with us. As requested, your account has been deactivated and your billing information has been removed from the system. If you're signed in on any devices please sign out to complete the process. If you need further assistance please visit our help center Handy.com/help. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has either made an error or is intentionally avoiding giving the credits. The person that I referred lives on the floor below me (in an old house that has been converted to separate units). I also spoke with him and he said he absolutely did use my referral code, which they are saying he did not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The credits were not issued because you and Mr. R[redacted] both have the same physical address, including unit number (4) as the address listed for both of your cleanings. Our fraud detecting system will not issue credits to customers referring other customers with the same physical address as this promotion is one per household. The bookings on your account have this address listed: [redacted].Mr R[redacted]'s bookings have this address listed: [redacted].Because these addresses are the same, the promotional credits were not applied. The referred customer, Mr. R[redacted] checkout details displayed that the booking cost would be billed to his credit card, and no credits were being issued to cover the cost, therefore, no credits would be issued to the referrer.

Review: For the last interaction with this service, the male house cleaner came without a vacuum or cleaning supplies. I asked him to leave as I had specifically noted that vacuuming with the most specific need I had that month. When I contacted Handy, which was only through social media as it is difficult to speak with anyone in customer service, they apologized and said should I want to use their service again I would have a $45 discount. I said thank you, but also that I wanted to cancel the service as not only had I been trying to cancel, but they make it nearly impossible, but also that I didn't appreciate their lack of customer support or sending a house cleaner without any supplies as they assured this was against their policy. However, I just received a notice that they are sending a housecleaner to my apartment today - Hence finally being pushed to report on Revdex.com.Desired Settlement: I would like a full refund and to cancel this service.

Business

Response:

Hi [redacted],We sincerely apologize for the inconvenience. We've canceled all future bookings and deactivated the cleaning plan on your account. We could not charge your card on file for today's booking so there is no refund to issue. Just a reminder, if you ever need to cancel a cleaning plan please visit your profile page. If you need further assistance, please visit our help center Handy.com/help. Best,Dinis

Review: I booked a cleaning appointment with a 50$ promotional discount so the cleaning appointment would cost 31$. Due to a family emergency, the cleaning lady had to reschedule. When they rebooked, the discount did not transfer and they charged my card incorrectly for 81$ twice. One of the charges was reversed, but they were unable to reduce the charge to the correct amount of 31$. The first request to fix the charge was three months ago. After several emails to them through their website, I was informed to send proof that the cancellation of the original appointment was not on my end. I sent screenshots of the texts from the cleaning lady saying that she would be unable to make it due to a family emergency and asked to reschedule for Sunday. I received no response after I sent the proof even after I followed up asking for an update several times. I have tried contacting them again via their website and have not received a response. This is 3 months now of and interest bearing charge on my credit card that is incorrect. Every one of my requests for a phone number to contact customer service was ignored.Desired Settlement: Refund of the appointment

Business

Response:

Hi [redacted], We're very sorry to hear about this. We sincerely apologize for any added inconvenience or frustration. We've refunded your card for $81 at this time. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center at [redacted]. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled the cleaning service, but Handy still charged a full amount. I called the company twice. Each time it promised me to refund. However, 4 months passed, I still haven't received the refund for the wrong billing they made.

Business

Response:

Hi Gu, Checking your account we see you canceled your June [redacted] booking within 2 hours of the scheduled date and time. Per our cancellation policy the charge is nonrefundable. The professional that was scheduled to come to your home that day must be compensated for their time and effort to make it out to your home. You canceled the booking almost a half hour before it was set to begin. As well when you signed up for service with us you selected to have service every 4 weeks. I see you canceled your April and May bookings but you did not cancel your June booking. As a result a professional was scheduled to come out to you. Just a reminder, we send 7 day & 24hr secondary reminder emails for all upcoming bookings with us. This gives you ample time to cancel your bookings and avoid any additional charges. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi Dinis, I understand your policy; but your actual execution,

in my opinion, had several intentional or unintentional traps to

misinform customer regarding the appointment schedule:1. Your

cancellation website doesn't provide a way to permanently cancel the

service. And it is very confusing. I cancelled all the services that I

could cancel at the time (which only allow me to cancel the service up

to May). As a normal customer, the UI makes it very easy to believe I

had cancelled all the service (not just the next two or three months)2.

You only send out SMS notification 2 hours ahead of the appointment.

That's the first time I only got to known the appointment. Your email

notification is very unstable (which ended up in my spam box, that I

have no way to find in a timely fashion). If you can send out SMS

notification, why not send it out much earlier when we can still cancel

it. (Especially after the service hasn't been used for months). The way

you choose when and how to send out notification makes me impossible to

cancel the appointment in time.By the way, I called about this

twice (once in July, once in August) about this issue. And your customer

service promised to refund each time. But they didn't.Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi Gu, In light of your response and the fact you were told over the phone that you would be refunded we've gone ahead and refunded your card for the $87 that was charged. You'll receive it in 3 to 5 business days. If you need further assistance with anything else please visit our help center Handy.com/help. Best, Dinis

Review: My first booking went great, however, Handy charged me twice and has yet to refund me double charge.

My second appointment, I received an it, and was told that everything was my fault. I had texted my cleaner my correct address because the building number was incorrect on the reservation. She found the building and my roommate buzzed her in. They were waiting in the apartment for 30 minutes and no one showed. It turns out that the cleaner couldn't figure out which apartment I was in, when it was clearly stated in the reservation. It is puzzling because the previous guy that came had absolutely no problem figuring out where my apartment was. I order delivery frequently, and they also never had a problem. Only this lady who came, hence it.

I was then charged a cancellation fee because the it could not figure out where my apartment was.

I have contacted Handy three times, but have yet to receive a response.Desired Settlement: I would like a refund for both the $69.00 for the first double charge and $29.00 for the second incompetent cleaner. I would also like ALL my information removed from there systems. This includes, but is not limited to, my email, address, contact information, and credit card numbers.

Business

Response:

Hi [redacted], We sincerely apologize for any inconvenience or frustration caused. We've canceled all future bookings and deactivated the recurring cycle on your account. We've refunded your card for $29 on October [redacted]. You'll receive it in 3 to 5 business days from the date it was processed. We only see one charge for $69. If you were charged twice you can provide us with a record of your card statement using [redacted]. As requested, we've deactivated your account. If you're signed in on any devices please sign out to complete the process. We've also requested for your credit card information to be removed from the system. This typically takes 1 to 2 business days to complete. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I also received an email directly from Handy and wrote a response email on 10/**/2015, but I have yet to hear back from them.In my response email, I added screenshots of the charge to my finance's CC as well as the receipt from their website charging my CC. I have added attachments here as well.Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I also preveiously requested that ALL of my information be removed from your systems, including, but not limited to, names, addresses, credit card information, phone number, email, etc. I have no need for using the credit issued to me. The fact that I had to report this to the Revdex.com has proven to me that Handy is a company I never want to work with again.Thank you,**

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], All the information from our system has been removed. You're account has already been deactivated. If you're signed in on any devices please sign out to complete the process. If you need further assistance with anything feel free to visit our help center [redacted]. Best, Dinis

Review: Hello my name is [redacted] and I just started working for handy I like what I do but not when they just stop paying you and have you working ....I been with handy for a month now and I only received one payment from them after that the payments stopped I have contacted handy with the issue and they keep giving me a run around telling me I need a bank account in order to recieve my payments so they been holding my checks ever since the ** of September now we are in a new month and I worked a couple of jobs that I never received payments for so I stop claiming jobs cause I am not getting paid..there is no other way to contact them but through email no one to talk too so where is your money really going and why are they so interested in you having a bank account in order to recieve payments now tell me is that right plus they told me they dont send out paper check no more [redacted] please can some one help me who can I go too for this problem cause they taking people money startng to think the are a big scamDesired Settlement: I just want to know whats going on I rather them shutdown then probably trying to drain people bank account cause they are a big faurd company have people work so they run with the money not fair something have to be done about this can some please contact me if you need any more info on this job.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I scheduled a cleaning with [redacted] cleaning services. I scheduled my cleaning appointment on Friday, October * at 8:30 am CST. I took the morning off from work so that I could be there for the cleaning. I received a text the night before reminding me of the cleaning at 8:30 am the next day (October 2). 9:30 am rolls around Friday morning, and no one has showed up. I logged onto my [redacted] account to make sure I had the right date, and the booking still said 8:30 am Friday, October *. About 30 minutes later (10:00 am - an hour and a half after the cleaner was supposed to be there), I logged onto my account and noticed my cleaning appointment was now 6:00 pm CST on Saturday, October *. Keep in mind I had not received ANY type of notice saying that this change had been made. No one contacted me to see if Saturday at 6:00 pm would work, or even call me to let me know the appointment had been moved to Saturday. After spending an hour on [redacted]'s site, I finally found a way to send an email to them (they offer no way to contact them unless you search their site extensively). After a few hours, I received an email from someone saying that their company does not do phone calls and that the cleaner canceled an hour before. No mention of my complaint regarding not ever being notified of the new appointment time.

Anyways, I went ahead and changed the booking to 9:00 am on Saturday as the time they changed it to (again, without ever notifying me), 6:00 pm, didn't work for me. While I was still very angry about this experience and the massive inconvenience it had caused, I was wiling to do it Saturday morning. About an hour later, I checked my credit card statement and noticed I had been charged $14 by [redacted]... it turns out that there was a $14 fee for changing my booking - are you serious?? Keep in mind up to this point that they had missed our first appointment, never contacted me in anyway about missing the appointment, and then rescheduled to a time that didn't work for me (again, without notifying me). Then, when I went to change the time online (again, can't contact them to change the time because they offer ZERO customer support), there was no mention of being charged to change the appointment...

I gave Handy a try when I saw they offered a [redacted] for their service last week. I was excited to give them a go as I had a good experience with this type of service in the past (Homejoy, before it went out of business). It's been a few days and I've already had the worst experience with any company I've ever dealt with (even worse than notoriously bad companies like [redacted]). It's unfathomable that a company can care so little about its customers.Desired Settlement: At this point, I want someone to come finish this job immediately. If no one shows up tomorrow, October *, at 9:00 am (when my appointment is scheduled for), I want a full refund for the $69 charge I paid for the [redacted]. The only reason we scheduled the cleaning when we did is because my wife's family is coming in town and we wanted the house to be clean. Saturday is the last possible day we can do it.

Business

Response:

Hi [redacted], We apologize for the inconvenience with the last minute rescheduling of your booking with us. We realize this can be a huge inconvenience. Checking your account we do see a booking was completed on October [redacted] and additional credit was added to your Handy account for the inconvenience. If you need further assistance feel free to contact us using our help center [redacted]. Best, Dinis

Review: I was using their cleaning services once a month, they started raising charges so last month I called them to close my account because I cannot afford it, but they still took out $58.00 on 7/**/15. After making numerous calls and even talking to supervisor they are not paying my money back, I even asked them that if they cannot pay me back I can use their service for what they took out money for but they are not agree on that too..Desired Settlement: Need my money back

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled an upcoming appointment for an apartment cleaning with Handy, but a cleaning lady still arrived. When I told her I was unaware someone was coming she advised me that this happens often and it was no problem as she had another cleaning to do accross the street.... I Not knowing I was still going to be charged $80.

Customer service denied my refund and said an email was sent to me 24hours in advance. They also denied me a reschedule.Desired Settlement: I would like to be refunded my $80 and cancelled from ALL handy emails and appointments.

Business

Response:

Hello, I have taken a look at this and we have decided to refund $80 to this customer's account. If there are any other questions please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a [redacted] for 3hrs of cleaning. The first time I scheduled a cleaning, the girl cancelled within 1 hour of the scheduled time. The company gave me a 35.00 credit and stated my second [redacted] worth 2hrs of cleaning would be extended for use. Instead Handy took my 35.00 credit and without authorization charged my checking account for 70.00. They were suppose to use the [redacted] and should have cost me nothing further.

I have called numerous times and requested to speak with a [redacted] and each time I am promised a full refund of the 105.00 and credit for the $35.00 [redacted]. At this time I am so frustrated with Handy I just want my refund and the money for the current [redacted] of $35.00 i.e. total owed $140.00

This is who I spoke with:

In January [redacted] (exact date unknown, 01/**/15 ?) Stated we would use the $45.00 [redacted] which was good for 3hrs of cleaning, and that he would extend the other [redacted] $35.00/2hr cleaning expiration date so that I could use with my $35.00 credit and have another 3hr cleaning. The cleaning was scheduled for 01/**/15. On 01/**/15 they charged my bank account $70.00

02/**/15 Spoke with [redacted] and was promised I would have my $105.00 refund and $35.00 credit within 3-5 business days.

02/**/15 Spoke with [redacted] and she spoke with [redacted], apologized for all the trouble and confirmed all refunds would be processed within the week. Advised me to check my email for confirmation.

03/**/15 Spoke with [redacted] and discovered that I was scheduled for cleanings every two weeks. Cancelled all bookings and transferred to [redacted] Jacob. He profusely apologized for all the troubles, stated he sees in the notes that I should have received my refunds months ago and stated "The money would be in my bank this week" We confirmed the amounts.

03/**/15 Spoke with [redacted], she states [redacted] is in a meeting and cannot speak with me. She states my refunds are "In escalation right now" and did not give me a date of when I would receive my money ($140.00)Desired Settlement: I want nothing further to do with this company, I would like ALL my money to be refunded i.e. $140.00

Thank You

Business

Response:

We would be more than happy to resolve this mistake by refunding the $70 that the customer was wrongfully charged, instead of reusing the initial coupon. We will not be able to refund the most recent booking because that was completed and a separate event. This will process in 2-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausethis is only half of the money they owe me. I had to pay cash for the second cleaning, because they still had not credited my account, or refunded my money. Are they now saying they are refunding the $70.00 cash to my bank and the $70.00 credit to my Handy account? I prefer all cash and to not have to deal with them again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have refunded the $49 and placed 35 credits on the account. The most recent completed booking will be the [redacted] booking, therefore that will not be refunded.

Consumer

Response:

I have reviewed the responses made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: As a former employee of Handy I've been trying for months to reach them via phone and email and can't get a response back. As tax season is approaching I want to be able to file on time. I can't get a hold of anyone to update my address so that I can receive my tax information.Desired Settlement: I'd like for someone to contact me via phone or email so that I may properly update my mailing address.

Business

Response:

[redacted] was a contracted worker on the Handy platform, and was not a Handy employee. Handy does not have a contact number as we have transitioned to an online Help Center as we feel it helps us serve the most customers, most efficiently. The documents needed for [redacted] to file her taxes will be mailed to the address on file, [redacted]. This will be mailed some time in January, so that she can file taxes as an independent contractor. If there is an updated address you would like to provide, I'd be happy to make the necessary adjustments to your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I need to be re-funded for my cancelled appointment today. 2 days ago, I cancelled my cleaning for this month.

Today, I received a call from the cleaner explaining that she was coming today.

I cancelled mine because my roommate actually was already having one come today.

So, I am getting charged for a cancellation, even though, I cancelled on time 2 days ago - It said my next cleaning was Feb [redacted]. There is no point in even having her come sine we already had someone come today.

I cancelled my appointment and you did not actually cancel it and now you are charging me a cancellation fee. I need to be refunded.Desired Settlement: Do not charge me for the cancellation fee and then cancel my services go forward.

Business

Response:

Hi [redacted],We apologize for the inconvenience. Checking your account we do see that you reached out to us on Yelp regarding this. We've processed your refund which you can expect to receive in 3 to 5 business days from today. All future bookings have been canceled and the cleaning plan on your account has been deactivated. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I filed a previous complaint against Handy (ID: [redacted]) for their dishonest business practices. I have not heard from them for a month and then yesterday they sent me an email confirming an appointment that I did not schedule. Because of their "cancellation policy", which is a $15 fee within a 2-24 hour period, I was charged. I have tried to delete my profile and cancel this recurring service numerous times but they continue to harass me with these tactics. I finally cancelled my credit card last night so they no longer have access to my personal information but as you can imagine, this is an enormous inconvenience given the amount of auto-pay services I have scheduled and now have to cancel. This is an extremely dishonest business, with seemingly no customer service personnel or working phone numbers. They automatically book you for cleaning services and alert you 5 minutes after the cancellation window closes. I have screen shots and emails to prove this. Please help.Desired Settlement: I want my profile deleted and to never be contacted by this business again.

Business

Response:

Hi [redacted], We're sorry to hear you've had trouble canceling your service with us. You can cancel it anytime directly in your profile page. We do see your account has been deactivated. If you're signed in on any devices please sign out to complete the process. Regarding the cancellation fee per our cancellation policy the charge for $15 is nonrefundable. If you need further assistance you can visit [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I hired this company to clean my apartment once while I was out of town a few months ago. When I returned home I noticed than e-mail from them was sent saying that I had another appointment, so I went onto their website and canceled because I did not set the appointment. One month later, someone shows up at my door saying their were here to clean my apartment; however, I did not order this service. They charged me $90, did not clean my place and claim that it is my fault because I did not cancel a cleaning that I DID NOT ORDER AND DID NOT KNOW ABOUT!

These are crooks. Once they get your bank card they will invent business and keep charging you for thing that you did not order. Please do not use this crooked operation.Desired Settlement: Refund

Business

Response:

Hi [redacted], We apologize for any inconvenience this issue has caused. We do see that you placed an order with us on August [redacted] for an August [redacted] booking. When you placed your order you selected to have service done every 4 weeks. We only schedule bookings based on the frequency you selected. You can cancel your service anytime directly in your profile page. You can also cancel any unwanted bookings directly in your bookings page. We send 7 day reminder emails and secondary 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel any bookings you do not want and avoid any additional fees. Per our cancellation policy the charge for your scheduled September [redacted] bookings is nonrefundable. If you need further assistance please visit our help center at [redacted]. Best, Dinis

Review: A month ago, I was very disappointed that I was charged additional $15 due to the fact I had to rescheduled on top of the fact they do not clean. I made a mental note to FINALLY cancel this month. After my scheduled appointment for this month. I called on July [redacted] to "close" my account. The representative took 30 minutes to persuade me to continue to use their service, I said "No thank you." Representative once more suggested as a "complimentary thank you." I was against it but after the first 15 minutes I said "Whatever, as long as I'm not paying for it. And make sure my account is closed." After additional 15 minutes of hearing her type and thanking me for my patience. She said "Thank you for your patience, I refunded you your money and your complimentary cleaning will be scheduled August [redacted]." "Refunded my money?!?" I asked her what did she meant by "refund" if I was not charged. She said she didn't charge my card. I took her word but the next day I found an email confirming I was going to be refunded because my card was CHARGED! At first I was ok at least I'm being refunded. Three days goes by and still no refunded to my card. I called on July [redacted] and spoke to another representative. This representative advised the first representative rescheduled instead of canceling my account. I told the second representative to cancel the complimentary booking and my account. I DO NOT want to deal with Handy anymore. The second representative said she will take care of it and advised that my card should be refunded now. I later received an email from Handy advising I have a cleaning credit of $58!Desired Settlement: I would like for my $58 to be refunded back into my account. I was well within enough time to close my account before the next scheduled service for the month of August.

Business

Response:

Hi [redacted],So sorry to hear about the poor experience you've had trying to cancel your service. I apologize for any inconvenience caused. Checking your account you were refunded $58 on July [redacted] and July [redacted]. Typically you'll receive these refunds within 3 to 5 business days from the date they were issued. We've also already canceled all future bookings and deactivated the recurring cycle on your account. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

First, they reschedule your appointments and then charge you when you cancel them. 2nd, they lock you into a recurring cleaning schedule. Third, when you try to cancel, suddenly the website doesn't work and either doesn't "take" your cancellation, but instead sends a cleaner to your house, and you get a text the day of the cleaning. You tell them you cancelled it, and the cleaner says this is the second or third customer who has said that to them, and they can't get into their app or the app isn't telling you anything. THEN, you get charged for the cleaning. You report the error on their website because they don't believe in using human beings to service their customer complaints. You email, they apologize and tell you there is nothing they can do. You tell them that you're calling your credit card company, and they say, "great, since you're taking care of it on your end, there's nothing to do on our end." I would not wish Handy on my worst enemies. They stole $136 and now I'm afraid because they have my credit card on file and I fear they will just keep charging and say it's not their fault.

Totally not worth it. Worst customer service ever. Cleanings are hit or miss. Sometimes people show, sometimes they don't. Constant double charging and you have to fight for refunds. They do not honor the guarantee unless you harass. They will send people to your home unannounced. Horrible service and dangerous given they are sending strangers into your home.

Review: Without any notice Handy sent someone to clean my apartment when I was not at home. I had previously cancelled this service but they ignored it and charged my credit card $58.00.Desired Settlement: I want the money refunded to my credit card and for them to stop sending service people without notification.

Business

Response:

Hi [redacted], We're sorry for any frustration trying to cancel your service with us. You can cancel your service anytime directly in your profile page. You can also cancel any unwanted booking directly in your bookings page. When you signed up for service you selected to have bookings every 4 weeks. Unless you cancel your service bookings will continue to be generated based on the frequency selected. All future bookings have been canceled and the recurring cycle has been deactivated. If you turned away a professional for your October [redacted] booking per our cancellation policy the charge for the booking is nonrefundable. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I did not sign up for any service. You elected to sign me up. Furthermore, you failed to notify me in advance that you were sending someone. In the past, when I did use your service, you always notified me that I had someone coming days in advance so that I could cancel or change the appointment.I would never sign up for a regular service on my income.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], You agreed to our terms of service upon order completion. As well our email reminders are a courtesy and are not required. We do give you the tools to manager your bookings in your account online and cancel any bookings that are not needed. You can also cancel your service anytime directly in your profile page. As a courtesy we've refunded you for the October [redacted] booking. The refund is for $58 and you'll receive it in 3 to 5 business days. If you need further assistance please visit [redacted] Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It should be noted that the business, Handy, failed to send out a notice prior to service reminding me that an appointment was imminent as is their policy and am accepting their full refund this time. Hopefully they will not fail to do this in the future with me or any other customer.

Sincerely,