Handy Technologies, Inc.

Review: I think your service as a company is terrible. Their website offers no option for human help. If your issue doesn't match one of their drop down boxes it cannot be done and it puts you in this endless circle.

I want my credit card removed which it won't let me do. It will only allow me to change to a different card.

They make it virtually impossible to cancel future bookings. I have one pending for Dec. * that it won't let me cancel. So they force the customer to constantly have to remember to log on and cancel future bookings when they want to CANCEL FOREVER.

My regular maid could not make it today. Someone else came. The apartment was completely empty. No furniture. It was for a 3 hour cleaning for an 850 sq foot condo that was just cleaned two weeks prior.

Since there was no furniture to dust or pieces of furniture to move or rugs to pick up to clean the floors I asked her to wipe down inside the cabinets and drawers. None of that was done. The TV stand wasn't wiped down. There are crumbs sitting there. In my opinion she did one third of a job so I want two thirds of what I paid returned to me.

When I gave her a poor rating from that a text they send all I got was, "Sorry. What part of the house didn't she do a good job on so she can make sure to improve in the future." There won't be a future. I don't want their stupid 'specials' to make up for it.

Why isn't there and phone number or email address on their website? I had to come to the Revdex.com just to find an email address to complain.

They also charge your credit card for future bookings. Why do they need to charge for future bookings?

Total scam.

Business

Response:

Hi [redacted], We're very sorry to hear about these issue and do apologize for any inconvenience or frustration trying to get them resolved. Checking your account we do see you reached out to us on Yelp as well regarding this. Your service has been canceled. We've also removed your credit card information. We appreciate your feedback regarding your experience with us. We'll be sure to pass this along. We're always working to improve the customer experience. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed on to Handy.com earlier this year & schedules maid service. The maid's scheduled missed their appointments & then some tried to come on completely different days then they were scheduled. After five attemps to get someone in, someone finally showed up & did a very poor job so we cancelled the Handy service.

This week a maid texted to say she was showing up despite the fact that we hadn't scheduled for months & had cancelled months ago. We asked her not to show up. Three days ago we received a $217 charge on our bank account from Handy for no reason that we can figure out.Desired Settlement: I would like a refund for the $217 & no further charges from [redacted]

Business

Response:

Hi [redacted], We apologize for any inconvenience or confusion with your service. You initially signed up for a cleaning plan on May **, 2015 that repeats every 4 weeks. We do see you've been canceling individual bookings but did not cancel your cleaning plan until November **, 2015. The $217 charge came from a booking that was scheduled for November **, 2015. We've canceled that booking and refunded your card for $217 at this time. You can expect to receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: I tried multiple times to cancel my subscription services with Handy. I believed that my last attempt was successful but then I received a text message introducing the cleaning professional that would be at my house in less than 24 hours! I immediately cancelled the appointment. I was out of town and have been unhappy with the services provided by Handy Professionals. I was charged a $15 cancellation fee and a $46 cleaning fee. I called Handy and explained my issue. They said they could not refund the $15 fee but would refund the $46 to my credit card but it could take up to 3 weeks. Now, a month later I try to call Handy at the same number and they are no longer provided phone support. They issued a $46 credit to my account with Handy (but I don't want to use their services anymore). I asked for my credit card to be refunded and now I have no way to get a hold of anyone.Desired Settlement: Refund of the full $61 to my credit card.

Business

Response:

Hi [redacted], We apologize for the inconvenience you've had trying to cancel your service with us. You can cancel your service anytime directly in your profile page. Checking your account we see an agent has already canceled your service and refunded your card for both the $46 and $15 charges on November [redacted]. You can expect to receive the refund within 3 to 5 business days from the date it was processed. If you need further assistance please visit our help center [redacted]. Best, Dinis

Handy is possibly the most horrific service I've ever engaged with.

- The cleaning provided is pathetic and at best inconsistent (I did have one good cleaner but they make it cumbersome to request the same cleaner. Probably for fear that you'll stop using the app once you find someone good)

- they make it almost impossible to cancel your subscription (cancel buttons link to dead urls, or prompt you to contact customer service... Without having any customer service)

- appointments are scheduled (and spontaneously rescheduled!) automatically with no confirmation, often resulting in angry cleaners showing up at your house on a random weekday afternoon... While you're at work.

- and yet they continue to charge cancelation fees and "customer no-show" penalties

- all I want to do is shut it off... And CAN'T

Handy is a very shady operation - there is a severe lack of Customer Support and they dont have ANY phone numbers to call into to resolve any problems. Instead, you can only email them - and they do not answer promptly

Most importantly, they lock you into a "recurring" cleaning service on a monthly basis, and they do NOT let you know even 1 day before the day of cleaning. They merely text you the day of the cleaning, and if you cancel or reschedule at that point - they will charge you the full amount of the cleaning

This is a HORRIBLE practice for anyone that has a 'recurring' automatic service, Handy sends me a blast of emails almost on a daily basis to have me sign up for more services , but yet they cannot even email or text you the day before to say 'by the way, you have a service booked'

There is no way to change the days they put on recurring service, and they keep making it earlier in the month - so that we would have no idea when the service is anyway.

Horrible business practice, terrible customer support - and complete lack of business ethics - I would suggest to NEVERRRRR use them for ANY of their services. They will only swindle you and not care about the quality of the work

Terrible company, their computer system is broken. They reschedule appointments randomly last minute and do not have a customer service department. They are charging me with no reason and when I contacted their customer service, they were not helpful and rude. Will never use them again and will not recommend to anyone.

Review: I downloaded the app on Nov [redacted] and set up a four week recurring cleaning schedule with the first scheduled for Dec [redacted]. On Dec [redacted] I received a cancellation from the cleaner, saying she had pet allergies and would be unable to clean my place. That evening (Dec [redacted]) I cancelled my upcoming appointment and my monthly cleaning plan. Today I noticed a $51 charge to my credit card made on Nov [redacted].

I cancelled my upcoming cleaning, my cleaning plan, and my account well over 24 hours before my first cleaning on Dec [redacted] yet my credit card charged $51 on Nov [redacted], when I hadn't even received service yet. I am also afraid that this charge will be billed every 4 weeks, based on other people's experiences that I've read at Revdex.com and elsewhere online.Desired Settlement: A refund of $51 for the charge that was made to my credit card for services that were not provided, and a guarantee that this charge will not occur again at 4 week intervals.

Business

Response:

Hi [redacted], We apologize for the inconvenience this issue has caused. Checking your account we do see that you reached out to us on Facebook regarding this and was able to resolve this issue. Your card was refunded for $51 on December [redacted]. You can expect to receive it in 3 to 5 business days from the date the refund was processed. All future bookings have been canceled and your cleaning plan has been deactivated. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once the $51 credit has been applied to my credit card (3 to 5 days from December [redacted]).

Sincerely,

Review: I was unable to remove the auto booking from my Handy account and I was continually charged for automatic cleanings, despite making efforts to stop the cleanings.Desired Settlement: I'd like to be refunded for the cleanings that were automatically generated.

Business

Response:

Hi [redacted], We're so sorry to hear you had trouble canceling your cleaning plan with us and apologize for the inconvenience caused. All future bookings have been canceled and the cleaning plan on your account has been deactivated. We've gone ahead and refunded your for your November 30th booking. A total of $54 was refunded to your card which you will receive in 3 to 5 business days. A credit of $27 was added back to your Handy account to complete your refund in full. Just a reminder you can cancel your cleaning plan anytime directly in your profile page. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Handy has been non-responsive regarding refunds owed dating back to cancelled services in May 2015. Since June 2015, I've emailed and called asking for bank transaction numbers related to two $50 refunds for bookings: #[redacted] and #[redacted]. Only ONE out of TWO refunds for $50 was received by my bank account on record. To date, my bank has not received the second. Per a June *, 2015 email, Handy rep "Christine" claims that both refunds were processed to my bank account. Handy Accounts Dept does not have transaction numbers so I can trace/confirm the supposed bank refunds. My bank does not have a record of a Handy second refund in May 2015 or the first two weeks in June 2015. Handy owes me money and I would like a rep to expedite ASAP. This is sloppy and unacceptable accounting.Desired Settlement: Refund of owed $50 due in May 2015. And a future courtesy credit to accommodate for my time and energy dealing with unprofessional and non-responsive customer service via email and call and call back etc for the past 6 months.

Business

Response:

Hi [redacted], We're sorry to hear about this billing issue and sincerely apologize for any inconvenience and frustration getting this matter resolved. Checking your account we see a $50 refund was issued to your card on May [redacted] as well as another $50 refund issued on May [redacted]. Typically refunds take 3 to 5 business days from the date the refund was processed. You can contact your bank or card company to verify your refund was processed. If you need assistance with anything else feel free to contact us using our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

H Dinnis,Thank you for your response. As I mentioned, my bank has NO RECORD of the second transaction. You need to provide a bank transaction # for the second transaction because as of today it did not go through to my bank.And it has been more than 120 days since May **. As a result, please explain your time reference in your email. Once again, please review my request as well as ALL of the email exchanges under the reference id provided in the original complaint. I am a fan of Handy but this is not only a disappointing use of my time, but your response shows a lack of research and ultimately is an inefficient use of your time as well. Please reference attachment of Handy customer service reply on June **, 2015. Did you just cut and paste? [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Sana Butler

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will send this directly to you Dinis so there is no confusion. The information you are asking for was already sent to the payment department (please review prior email exchanges). But it sounds like, from your email, that a letter from the bank will end this poor channel of communication. I will pick up the letter this email to send off.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], Okay that'll be fine. Once you mail it to us we'll be sure follow up with you regarding a resolution. Best, Dinis

Review: Upon signing up, the company automatically sets you up with a recurring service schedule. Prior to the recurring service, they do not issue reminders. While it is certainly a customer's responsibility to to keep track of their schedule, a good company based in customer service would help their customers by issuing reminders.

The policy in place by Handy is free cancellation 24 hours in advance, and 2 hour cancellation with a fee. They send you a text that your provider is en route, 90 minutes prior to the service. But that's too late to reschedule, or to cancel. So the only correspondence from the company is within any cancellation window.

This time, in a panic, without realizing the cancellation policy, I cancelled. Only to find out that I would not get my money back, nor would I be able to reschedule with the money I paid. So I contacted customer service and they could not help. In fact, they are set up to not be able to help, purposefully. I asked if I can un-cancel the service (this was withing 5 minutes of me cancelling) and I could not. Despite my best efforts, I will be charged more than $60 for no service being issued.

These to me are business practices set up to purposefully take advantage of consumers. Thus the complaint.Desired Settlement: Either give me a service that I paid for, or refund the money.

Consumer

Response:

I [redacted] them and finally got my refund. Perhaps thanks to the pressure you applied too.Thank you for your help.

Sincerely,

Review: Hi,

Handy auto enrolls you into a subscription and provides no way to cancel it. They do not have a contact email id or a contact phone number on their website. They also provide no option to delete a credit card from the account.Desired Settlement: 1) Cancel my subscription immediately and provide a $43 refund ( my previous payment to them) for putting me through this trouble.

2) Provide an option on their website to cancel subscriptions

3) List an email address and contact phone number on their website to let custoemr

4) Provide an option to delete credit card information on the website

Business

Response:

Hi [redacted],We're primarily a subscription service and require all customer signing up for our cleaning service to schedule regularly scheduled cleaning. When you place your order you're also required to agree to our terms of service. Checking your account I see you emailed us and your service was canceled on August [redacted]. Just a reminder you can cancel your service anytime using our help center [redacted]. Best,Dinis

Review: When you use Handy for the first time, they automatically sign you up for re-occurring services. There is no way to just use them once. You are able to sign up to use them once but then you have to call and cancel your unwanted subscription to them (you can't do it right away, they make you wait a week or two hoping you forget). When I did this, they charged me anyway a month later. Their phone number is not posted ANYWHERE on their website (it's ###-###-#### which took me 20 minutes to find). I sat on hold over 25 minutes when I called. TERRIBLE CUSTOMER SERVICE. Companies like this should not be allowed to treat people this way and just take their money. It's not right they have this power and make it near impossible to rectify. This is the second time this has happened and I will never allow it to happen again.Desired Settlement: I would like to be compensated for the service I paid for but never received. I would like a full refund and all banking fees refunded which were acquired due to the thievery of taking money out of my bank account I did not authorize. This is the second time this has happened. I now have to change my credit card because of Handy and that is just not right.

Business

Response:

Hi [redacted],We're primarily a subscription service and require all customers that sign up for our cleaning service to choose regularly scheduled service. Upon order completion you agree to our terms of service. You can cancel your service after your first cleaning has taken place anytime using our help center [redacted]. Checking your account we've refunded $59 to your card on August [redacted]. It typically takes 3 to 5 business days to receive this refund. We've also canceled all future bookings and deactivated the recurring cycle on your account. You can confirm this directly in your bookings page. I also notice the first appointment was booked with a coupon voucher which does state regularly scheduled service is required to redeem the discounted offer. Best,Dinis

Review: Booked this home cleaning service off of a First Time Offer discount. As my apartment is fairly small and it made sense to be out of her way, I had booked an appointment for 30 minutes after her scheduled arrival. she was 20 minutes late arriving, and as I could not defer my appointment I didn't have time to go in to thorough requests or details with her, but assumed the basics would be done. Not only weren't they in general - to the best I can tell she did the most minimal cosmetic job possible - but whatever she used on my fairly new hardwood floors left a thick layer of greasy film. This required 90 minutes of work on my hands and knees to remove and reclean with a professional cleaner. Handy's phone reps could not have been less helpful or pleasant. They were unable to get in touch with the cleaner, and their only offer was to send another cleaner when it suited them. This left me to spend 90 minutes addressing the situation myself, thanks to the assistance of the floors' manufacturer, and having wasted a morning with nothing to show for it. I'm attaching a picture of the grease on the floor as I found it before I was forced to clean it myself.Desired Settlement: I have serious doubts whether these people should be in business at all.I am requesting:$25: the amount they charged for the cleaning which essentially didn't happen$4: for items inexplicably thrown out, including brand new soaps, and two rolls of paper towels which she seems to have used despite the mountain cloths and rags I left$12: for specialty repair/cleaning products from Lumber Liquidators recommended by them to address the damage to the finish of the floorsTotal: $41Please note that for the sake of due process, I have responded to Handy's automatic complaint filing system. The only financial amount their system allows to be input is the cost to "repair" the situation, which would technically be the $2988 that the flooring material cost me, to say nothing of the cost of labor and moving out of my apartment for 2-3 days to have the floors replaced. Even if I had the fortitude to contemplate such an option, I fully realize and state that it is an extreme and unlikely solution that I don't really care to pursue, andthat I'll have to accept the floors as they are. That is for the record.

Business

Response:

The customer reached out to us immediately after the appointment on 12/** to report that the cleaner had used a product that left a greasy residue on his floor. We processed a refund for the voucher he used to pay for the service. We also explained that we would be able to send out another professional free of charge to assess and treat the damage to the floors anytime after noon the following day (12/**) or anytime the day afterwards (12/**), but unfortunately due to the high demand and limited availability we would not be able to send anyone earlier then that. The customer said he would have to call us back with his availability. We then were in communication via email, and sent out another professional on 12/** to evaluate the damage to the floors. Following feedback from that professional, another complimentary service was performed on 12/** for the cleaning products to be applied to the floors. The customer has not reached out to us since to indicate that any further action was needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I still need to send them the receipt for the floor restorer material that their service person applied, but otherwise I consider this matter resolved.

Sincerely,

Review: After I purchased and used a Handy coupon from [redacted], Handy saved my debit card info and automatically booked me for recurring appointments without my knowledge and charged my debit card in advance of the first recurring appointment. When they texted me a confirmation notice two hours before the unscheduled appointment I texted a response saying I had not booked the appointment and tried to cancel. I received a "Thanks for contacting Handy" message (making me believe they would not be coming) instead of a NO REPLY. They still sent someone and because I was at work and apparently stood her up, I was charged 57 dollars. I called and was told that my reason seemed legitimate and I should write an appeal, which I did. Almost immediately, I received the following response:

Thanks for contacting Handy. We’ve disabled your recurring cycle and all future appointments have been cancelled. No further appointments will be generated for you unless you decide to book with us again. You can confirm this by logging into your account online or through the mobile app and checking your upcoming bookings page. Unfortunately I will not be able to refund the fee of the booking on June [redacted] per Handy policy.

Let us know if there’s anything else we can do for you.

Here is the policy to which they were reffing: Up to 24 hours before your booking, you may reschedule or cancel for free!

Between 2 and 24 hours before your booking, you may reschedule or cancel for a fee ($15 in the US and Canada, £10 in the UK).

Within 2 hours of your booking, you may cancel or reschedule, but no refund will be given.

Where in their policy does it say that they can charge me for recurring appointments and keep my debit card info? I had not booked the appointment in the fist place and I tried to cancel as soon as I found out. The phone representative told me there is no name or number to contact for the appeal, and that I have no recourse- all decisions are final. This is completely unfair. Additionally, they kept my debit card information which still appears on the site/Desired Settlement: I am requesting:

That 57 dollars be refunded to my debit card

That my debit card information be taken off the site and all of my data be erased

That all future recurring appointments be cancelled

Business

Response:

At this time we are going to be unable to provide a refund. It is clearly listed on our [redacted] site that we require a recurring booking with the use of said voucher. Also in our cancellation policy it is stated as the customer mentioned if a booking is canceled within 2 hours we will not be able to issue a refund for the service.

Review: I called cleaning service and scheduled appointment for Friday 5/**/15. . Morning of service an e-mail sent to me stated they needed to reschedule.Although cleaner came to home. She did a terrible cleaning job. I had left the home during the cleaning .When I returned home I immediately e-mailed my statement for dissatisfaction as I was having people over following day to visit. Looking at my bank statement later that night. I had been billed for that morning and a RESCHEDULE appointment for Tuesday 6/ */15. I had sent them an e-mail of my dissatisfaction I would NEVER make another appointment. I have now been billed for 5/**/15 (69.00) and 6/*/15(74.00) that I am not going to allow anyone from that cleaning company clean here again.Desired Settlement: I want my first visit monies refunded to my bank account and the second visit that hasn't even come to date reimbursed to my bank account. These people are misrepresenting and taking monies out of account 5 days even before they had made a new appointment. SCAM

Business

Response:

Hello there, We have refunded the customer for the most recent booking in the amount of $74 the first booking will need to be refunded via check and that will be processed in 3-4 weeks and mailed to the customer's home. Finally the recurring booking on their account has been canceled.

Review: I was extremely dissatisfied with the service and was charged extra for the service thinking that it would be fulfilled.

However, the company does FALSE advertising claiming it would refund if there was ANY dissatisfaction.

I have called the company twice and the promise to deliver was not honored. This is misleading and misrepresenting their claims to fulfill. This was part of their terms and conditions but they did not fulfill on this. I am filing a formal complaint against this business.

Business

Response:

We have fully refunded the $58 that the customer was charged. This will process in 2-3 business days. Just as a reminder, the customer still has a recurring booking active. That can be managed through [redacted].

Review: The company cancelled a booking with less than an hours notice, and rescheduled at an inconvenient time for me. They have no customer service phone number or even a direct email, so it's impossible to actually contact them. I rescheduled for the next day, then cancelled about 20 minutes later because I found someone else. They charged me a $15 cancellation fee, and there was no one to contact them to dispute it. They're an awful company.Desired Settlement: I want to be refunded the $15 they wrongly charged me.

Business

Response:

Hi [redacted], We apologize for the inconvenience caused. We've gone ahead and refunded your card for $15 at this time. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: I signed up for the service in October 2014. I was automatically enrolled in their monthly cleaning, which I subsequently un-enrolled from a few months later. Out of nowhere, and through no action on my part, I was re-enrolled in the recurring service. I did not learn about this until I received an email 23 hours and 55 minutes prior to my cleaning, which was conveniently 5 minutes past the time I could have cancelled without charge. Instead, I was charged for a full cleaning I did not receive.

I asked for a full refund given the circumstances and to have my account deleted and email address removed from their system -- they declined to do either.

I agree with other complaints -- this seems more like a business than a scam.Desired Settlement: I would like a full refund of the $72 and to have my account and email address completely removed from their systems.

Business

Response:

Hi [redacted],We're sorry for any inconvenience caused. Checking your account you place an order for service on May [redacted] for a booking on May [redacted]. Since we're a subscription service you're required to choose how often you want the service. We generate bookings based on the frequency chosen when placing your order. We send out 7 day reminder emails and 24 hour secondary reminder emails for all upcoming bookings with us. You can cancel your service anytime using [redacted]. Regarding your most recent charge of $72 we've gone ahead and refunded your card as a courtesy. Typically this charge is nonrefundable per our cancellation policy. You'll receive it in 3 to 5 business days. Your account has a already been deactivated. If you're signed in on any devices you'll need to sign out to complete the process. If you need further assistance you can visit [redacted]. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had used this service previously and the person who had come to my home had done a really bad job so I had cancelled my account or so I thought and yet I had a cleaning person show up at my door completely unannounced a few months later (I received ZERO email/text/phone calls about this situation prior to a person showing up)

The man didn't speak English that well so I didn't even understand what they were saying so I obviously did not allow the person into my home since I had never booked the service and was not expecting anyone. I was understandably rattled since there was an unidentified man yelling at me over my intercom and repeatedly buzzing my home so I told them to leave my property.

Afterwards, I pieced together that somehow Handy had added in this new booking WITHOUT my consent. I called the customer service and after 40 minutes on hold was finally able to speak to a supervisor.

They were completely rude to me and told me that they have no record of my cancellation of my account so this is all my fault and since I had turned away a man who was repeatedly buzzing my intercom and yelling into my intercom, I had somehow canceled this appointment I NEVER signed up for. They cancelled my account for the second time but they still have all my personal information including my credit card and home address and I have no way to know that they deleted this information.

They also refuse to refund me so now I have to pay $58 for a service I never booked, never used and to top it all off, I had the fright of my life when some guy tried to get into my home and I had no idea who they were.Desired Settlement: Refund me the $58 for a service I never booked or used and delete all of my personal information including my credit card and home address.

Business

Response:

Hi [redacted],So sorry to hear about this and do apologize for any frustration or inconvenience caused. Checking your account you signed up with us on May [redacted] and signed up to have service done every 4 weeks. The first booking in the series was scheduled for May [redacted]. You then canceled your June [redacted] and July [redacted] bookings. However you didn't cancel your August [redacted] booking. We send 7 day and 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel your service without an additional fee. You can also cancel your service anytime using our help center [redacted]. It was not until a professional was sent to your home that you contacted us to cancel your service. Per our cancellation policy the charge is nonrefundable. Best,Dinis

Review: I booked services with Handybook,but due to the negative reputatio, I decided to cancel services. The company keeps rebooking services based on the initial recurring schedule set up. There is no way to remove the recurrence on their website, other than continue each month to cancel. I have no intention of using the services ever. They will not respond to phone calls, never get anyone live, on hold for sometimes 30 minutes or more, they never respond to my emails and will not allow me to even inactivate or remove my credit card information from website, leaving me open to possible unauthorized charges due to automatic booking. They also seem to have two accounts set up for me with both my [redacted] and [redacted]. I don't know how this happened. Can't them to address this.Desired Settlement: I would like both accounts for [redacted] and [redacted] inactivated and credit card information removed. I would like all future bookings stopped (recurring bookings removed), I would like them to confirm that these changes have been taken care of and both accounts inactivated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They finally emailed me, refunded the amount charge, which I didn't know at the time of complaint that they even charged me, but they have removed my credit card info and account information. Hopefully, this works. I still think they are a shady business and that you will receive more complaints about the company. Thank you for helping me.

Sincerely,