Handy Technologies, Inc.

Review: I had ordered a two hour home cleaning, but the cleaner never showed up. Despite disputing this with Handy they haven't refunded me a week later. Customer service said the refund would show up within 3-5 days depending on my credit card, but it hasn't hit my account yet. I've had to dispute the charge directly with my credit card since services were never received.Desired Settlement: I believe I should be able to resolve satisfactorily with my credit card company but want Revdex.com and other consumers to know about their lack of professionalism and customer service.

Business

Response:

Hi [redacted], We sincerely apologize for any added inconvenience or frustration getting this matter resolved. We also apologize for the professional not showing up to your scheduled booking. Since you've disputed the charge we're unable to process the refund for you until the process has been completed. We'll follow up with the previous agent who assisted you previously. If you need further assistance feel free to contact us using our help center [redacted]. Best, Dinis

Review: This company purports to be an easy means of booking house cleanings, but fails to provide any back end support to allow you to cancel your services permanently. For the last two months, I've had to log in personally to delete all automatically recurring scheduled cleanings. When I try to reach the company at a phone number that I found via online search results -- notably, not through their own website or application -- I remained on hold for an indefinite period of time trying to reach an individual with whom I could speak. They do not allow you to delete your account anywhere that is visible on the application or the web-based site. And they charge your card BEFORE services are rendered. All around, this company is less than transparent in their policies, takes your money and hopes to benefit from uninformed consumers who don't know how to stop automatic charges (I'm putting a block on them with my credit card company) and who won't try to stop their services.Desired Settlement: I would like my account to be deleted, for any charges to be refunded, and for Handy to do a better job with consumers who want to cancel or discontinue their services.

Business

Response:

Hi,Checking your account I see you called in to us on August [redacted] to cancel your recurring service and also requested for your account to be deactivated. The agent you spoke with processed your requests. Just a reminder you can cancel your service anytime using our help center Handy.com/help. Choose my existing bookings, select an upcoming booking, then choose cancel my regularly scheduled service. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It doesn't change the actual mechanics of canceling Handy's services completely. The solution they propose still results in automatic scheduling to be reinstated at a date in the future, forcing users to go back and check regularly and continually delete reoccurring billing. Furthermore, there is nothing in the Help section that addresses the concern I raised with respect to permanently deleting my information from the service. To accomplish this, I had to do a third party internet search for their unpublished customer service number, call that number repeatedly and finally request that my service be cancelled. So, no, this is not resolved by the business as they can continue to lure in unsuspecting consumers and hold on to our credit card information unless we take the burdensome step of looking for contact information they seem to intentionally conceal. I could pull the tweets and other internet reviews that all corroborate my experience with Handy and their business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On August [redacted] my roommate and I moved out of our apartment in [redacted]. Before moving out on July [redacted], we hired a Handy cleaner to clean the apartment. This was our first time using Handy. Without our knowledge, an option for recurring cleanings was checked off. After speaking with customer service, I was made aware that this is the default setting and the only way to not receive these recurring cleanings is to call the customer service line directly and cancel them, a phone number that is nowhere to be found on the site. I was informed that the customer is made aware of this in the fine print in the "terms and conditions".

On August [redacted] I noticed there was a cleaning scheduled on my account for August [redacted] at my old address, and immediately reached out to Handy. I was refunded the $121 but not the $15 late cancellation fee. Today I found out that we had also been charged $121 dollars for a cleaning on August [redacted], that was also booked for our old apartment and also never took place. My roommate reached out to the customer service team who told her that there was nothing that could be done.

After reaching out myself and explaining the situation, obviously I would NEVER intentionally book a recurring cleaning for an apartment I don't live in, I received the following response: The customer is responsible for managing their own bookings and should have cancelled the recurring cycle prior to the cleaning August [redacted] (even though I had no idea that I was scheduled for recurring cleanings), that this policy is stated in their "terms and conditions" and that any cleaning thats cancelled within 0-2 hours is charged the full amount, so even though the cleaning never happened we are still charged for it. Additionally, Handy is not required to notify us of any bookings that are taking place and any emails sent out are simply a courtesy.

After researching the company online, it seems that this is standard practice for the company and that this is the standard response from the customer service team. They trick you with the recurring cleanings that you don't realize that you are signed up for, and then charge you the full amount for cleanings that don't take place because the customer was never aware of it. This company is a scam and should not be allowed to operate in this way.Desired Settlement: I would like a full refund for the $121 dollars that I was charged for the cleaning on August [redacted] that never took place. Additionally I would like to be refunded the $15 late cancellation fee from August [redacted].

Business

Response:

Hi [redacted],We're sorry to hear about this and apologize for any inconvenience caused. We're primarily a subscription company and require all customers to choose how often they want to have the cleaning service when placing an order with us. Once you place an order you agree to our terms of service including our cancellation policy. Checking your account a professional was sent to your home on August [redacted]. Per our cancellation policy the charge for the booking is nonrefundable if you're canceling within 2 hours of the scheduled date and time. In this case the booking was canceled an hour after the start time once the professional notified us of a customer no show. Regarding the $15 cancellation fee per our cancellation policy the charge is also nonrefundable. When you cancel a booking within 24 hours of the scheduled date and time we charge this fee. If you need any further assistance feel free to reach out using our help center [redacted]. Best,Dinis

Review: We purchased a [redacted] voucher for Handy to clean our house and then scheduled the cleaning through their website. Twice, the cleaning professional has been a no-show. Each time, we were provided a phone number for the cleaning professional the day before the booking, and one time the phone number provided was a non-working number and the other time it went straight to voicemail. I worked from home both days in order to be here for the cleaning professional, so suffice it to say that I was very inconvenienced for something that did not result in a clean house. Each time, I called Handy corporate offices and received apologies and a reschedule of the appointment, but no reason for the no-show or for the non-working number, and no promise of a free cleaning, which they really should have provided, at least the second time the no-show happened. We have rescheduled our cleaning yet again for late March, so it remains to be seen whether they will show up. Even if they do, we are very unhappy with the performance of this company and the inconvenience they have caused us. The flippancy with which they treat non-performance, when we have already paid, needs to be corrected.Desired Settlement: We would like a refund of our voucher and this information published for other consumers to see.

Business

Response:

According to the information that this customer provided us, they have not had a booking with us since October of 2014. Due to this we will not be able to complete this customer's request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Our recent bookings were made by my husband. His email is [redacted], and our address is [redacted]. We most certainly have had several bookings with you since October: two no-shows, and one on-time, very good cleaner who came on March **.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for the information, however because the customer was satisfied with their final cleaning product, we find no reason to provide a refund for this cleaning. We would be willing to provide 1 hour of credit for the initial inconvenience but not a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Cancelled my reservation well in advance (more than 48 hours) and was charged a cancelation fee. I cancelled because the first cleaning service I had received was very bad.Desired Settlement: The business should have never charged the cancelation fee and therefore should refund the cancelation fee and should give effort to make up for the inconveniences.

Business

Response:

We've reviewed your account and unfortunately will no be able to refund you $25 per our cancellation policy. Responding to our marketing emails is responding to a no reply email address. We do not receive any emails sent to a no reply address. We give you the tools online to cancel your booking as needed to avoid such fees and send 7 day and 24 hour reminder emails as well. You can also cancel your service anytime using [redacted]. Best,

This is very upsetting. I can't even get a single person, a single real person to respond to my complaints. It's really hard to get ahold of someone that works at handy. the cleaning lady arrive 40 minutes late, she said that the app was giving her the wrong address and etc. I realize a week later that I have a couple shoes stolen from me. It was obviously her and I'm trying to get ahold of Handy, but on their website its only showing you certaint problems that they could handle and what to do. And everything is very not personal. I am very upset I had to deal with Handy. And I heard that there's tons of people that are giving negative reviews in are extremely upset. This should not even be a company!!! This is very upsetting.

Review: After my cleaner Courtney rescheduled my appointment multiple times, Courtney contacted me personally and asked to reschedule due to her daughter's poor health. She informed me that that I should not reschedule through the app in order to avoid being charged a cancelation fee, but rather allow the appointment to lapse, and then deal with her directly through personal text.

We agreed on a 01/**/15 at 5pm. Courtney arrived 15 min. late. I let her into my home and instructed her that when she was finished she was to leave the key to my door under the doormat. At 8:15pm I contacted Courtney to see her progress, and she informed me that she was finished and about to leave. I returned home an hour later to see that my doormat had not been moved outside, and there was no key, yet the door was locked. I am now locked out of my home.

I texted Courtney twice, to no reply. I called six times and left a message, and still no reply. Now I am locked out of my home, and a basic stranger is the only one with access. This is negligent, fearsome, and borderline criminal.Desired Settlement: I would like to key to be returned and a guarantee from Handy that they will take responsibility for anything lost, damaged, or stolen from my home. I would also like to be assured that Courtney's contract be terminated, so that no one else be victim to this grossly negligent mishap.

Thank you.

Business

Response:

Hi Elias, As the recent cleaning, job 5354801 was rescheduled outside the Handy platform after the professional provided you their personal number, this is in violation of section 3d of the Terms and Conditions agreed to when signing up for Handy, as is evident in the screenshot attached to this message. I have reached out to the professional, Courtney, regarding your keys to coordinate the return, and have informed her local city manager of your experience for review of her status on the Handy platform. I issued the $72 credits that were used to pay for this cleaning back to your account, and then converted the credits back to the card on file. The $72 refund will post back in your account in 3-5 business days. We will be sure to reach out to you if we hear back from Courtney. If you would like to file a claim with us, you can do so by visiting [redacted], select Issues with a Professional, then 'something is damaged or missing' this will open a ticket to be responded to by our claims team as soon as possible.

Review: The day I hired someone to clean for me, the professional that was assigned to my job sent her friend in her place. The person who came was not an employee of Handy; and since this was my first time using the company I did not realize this until the end of the cleaning after spending some time asking the woman about herself. The cleaner locked herself in my bathroom immediately upon entering my apartment and wore sunglasses the entire time she "cleaned." This situation was very scary for me being a 20 year-old college student, and I felt my safety was threatened at some points of her being alone with me for five hours in my apartment. My apartment is a 1300 sq ft one bedroom one bathroom. Five hours later, nothing was clean, and my things had just been rearranged. After she left, I found dirty dishes in my cabinets, my bathroom was untouched, my kitchen untouched, the services that I paid extra for were not even attempted at (inside the oven and fridge), and some small items of mine disappeared. Understandably, the woman isn't even an employee; however, the company needs to correct this huge mistake that comes with running a business through an application. I would expect that Handy would do whatever they could to placate me considering the extremity of the situation I was put through.Desired Settlement: I wanted a full refund and the option the reuse the voucher with a real Handy employee. They refused to give me the voucher back and only gave a refund. When confronted they were extremely rude and told me that nothing besides a refund is due.

Business

Response:

Hi [redacted],We sincerely apologize for any inconvenience and frustration caused. Checking your account we do show that you've been refunded for the booking and was offered a complimentary booking on November [redacted]. You can also use the voucher you paid for again by placing a new order with us and following the same steps you initially followed to place your order with us. The voucher code is [redacted]. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: After using the service Handy once due to a medical inability to move, and being very unimpressed; I tried for several months to delete the service. The website will not allow me to delete my account/credit card and had signed me up for monthly cleanings. After many calls (phone number not provided for complaints on website) I ended up having to delete each appointment individually. Fortunately the appointments in June/July/Aug/Sep I was provided an email 7 days prior. during October I was not provided an email and was texted less than two hours prior to someone showing at my home and was to be charged the full amount upon cancel because the information was sent less than two hours before. Evidently their contracts say that if you cancel two hours or more before you do not get charged, but given that they specifically sent this information less than two hours prior I was charged. After speaking to the company for nearly an hour and being told I could not speak to a supervisor they told me they'd have someone get back to me and as of 4 days later no one has.Desired Settlement: I would like a full refund, and apology and my account to be deleted.

Business

Response:

Hi [redacted], We sincerely apologize for the inconvenience caused by this issue. We've refunded your card for $58 at this time. You'll receive it in 3 to 5 business days. All future bookings have been canceled and the recurring cycle has been deactivated. Your account has been deactivated as well. If you're signed in on any devices please sign out to complete the process. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I selected to use Airbnb's Handy cleaning services for the sole purpose of utilizing the linen service which provides sheets and towels for Airbnb guests. This linen service is only available if you also book a cleaning for the entire space. Note that the cleaning rate is based on how much time the professional spends cleaning your space. Linens are meant to be dropped off at the apartment during the cleaning appointment so the Handy cleaning professional can make the beds during that time.

On 9/* I had a 7:00 PM appointment booked with linen service for 2 sets of queen sheets and towel linens for 4. The linen service never came. The cleaning professional had to hang around until I finally insisted she leave since it was clear the linen wasn't coming.

As a result, I incurred additional costs purchasing new sheets and laundering additional towels in order to accommodate my guests.

I was also forced to foot the bill for the "cleaning" though I had no option to book only the needed linen service. As mentioned, the cleaning fee without the linens is supposed to be based on time spent cleaning, but the professional herself said she was waiting around for the linen delivery. How could that be the case, but I was still charged the maximum fee amount for the cleaning itself?

Airbnb/Handy credited me the $50 for the linen service since it never showed up, but that does not account for the cleaning I had to book in order to receive linens (the apartment was already clean and the fee was as high as it could be though the professional spent considerable time just waiting on the linen delivery ) or the additional money I had to spend in order to quickly produce the necessary linens to host the guests in line with Airbnb standards.

Airbnb/Handy has been completely unhelpful. They have ignored my follow up inquiries and questions via email to their support representative, Lynell.Desired Settlement: I am requesting that I be refunded the remaining $54 of the cleaning fee as I was forced into that fee in order to rent the necessary linens, as well as a $104 credit towards a future service for linen service to account for the out of pocket purchases I had no choice in making once Aribnb Handy left me without clean linens for guests.

Business

Response:

Hi [redacted],Sorry to hear the linens were not delivered on your recent booking with us. Checking your account we have already refunded you for the linen service. Regarding your request for a refund on your cleaning service if a professional came and cleaned we cannot issue a refund since services were rendered. We do not offer a linen only option. You can request linen service through our hospitality cleaning. If you need any further assistance feel free to reach out using Handy.com/help. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

While the cleaning services were rendered, I was overcharged. The professional finished very quickly and admitted to just staying there waiting for the linens to arrive. I finally had to assertively dismiss her as I know the final cleaning rate is determined by time spent cleaning.Given the extra time the cleaning professional spent waiting around for the linen delivery and the fact that I am forced to purchase a cleaning when all I'd like are linens, I am requesting an additional credit for the cleaning. Again, I had to also purchase new linens because did not have what I needed for the guests, and I'm not asking for compensation for those, merely the unnecessary and overcharged cleaning.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], Per our terms of service we require a minimum of 2 hours for every booking in order to get a professional to come to your home. We realize you really only wanted the linen service but we do not offer linen only service. If you need further assistance with this feel free to contact us using our help center [redacted]. Best, Dinis

Review: I scheduled a cleaning service only once with Handy.com in June and ever since, the company has rescheduled not requested services and charging me for them. I have tried all ways to cancel the service, but there's no way to do it on the website. The website does not give you the option to cancel or provide any kind of contact information. Additionally, every time I am contacted by the service providers saying they are coming, I say that I didn't request anything, they cancel the service, but charge me anyway. This happened again this morning.

It is a trap and they are scammers. I had to cancel my credit card so they will stop charging me.Desired Settlement: I have been charged twice $38 in the past months for not requested and unprovided services and want to be refunded of these charges. Also, I want to cancel my Handy.com account for good.

Business

Response:

Hi [redacted], We're sorry for any inconvenience caused. You can cancel your service with us anytime directly in your profile page. You can also contact us anytime using our help center [redacted]. Checking your account all future bookings have been canceled and the recurring cycle has been deactivated. Regarding the two charges for $38 the charges are nonrefundable per our cancellation policy. Anytime you cancel a booking within 24 hours of the scheduled date and time the charge is nonrefundable. We send 7 day reminder emails for all upcoming bookings and give you the tools in your account to cancel any unwanted bookings. Since a professional was scheduled to come to your home both times they have to be compensated for the last minute cancellations. Best, Dinis

Review: I purchased a voucher for a Handy 2 hour cleaning on [redacted]. I went to setup the cleaning, using the Handy App on my iPhone. In the middle of the setup the app crashed and I assumed that my appointment didn't get setup. I then went to the website on my desktop computer and tried again and I got an error message saying that my voucher had already been redeemed. So I emailed Handy on May [redacted], 2015 at 10:52am inquiring about my voucher code. On May [redacted], 2015 at 11:25pm (when I was sleeping), I got a response from a representative telling me that my cleaning was scheduled for May [redacted], 2015 at 7:00am. When I read this email I immediately logged into the website to reschedule because I was not available that day, since I rescheduled less than 24 hours in advance, the company charged my account $25. Once I noticed the charge I replied to the email requesting a refund as my account should not have been charged due to me being unaware of the scheduled appointment and the timing of the response. I was denied a refund. However my appointment was rescheduled for June [redacted] 2015 at 11:00am. On the day of my appointment, at 10:33am, I received a text message from the cleaning "professional" telling me she could not make it. I have since sent 3 emails to the company requesting a phone call. As of today, I still have not received a call or response to my email.Desired Settlement: I want my $25 refunded for the reschedule and my $39 refunded for the original purchase for the 2 hour cleaning.

Business

Response:

Hello there, We have now refunded the $25 cancellation fee and placed a request in the system for the $39. That $39 will be sent in the form of a check in 3-4 weeks due to it being a 3rd part purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company STILL has not removed my information from their systems and on 6/**/15 they charged my card $54, twice, for services that I never received and do not want!!! Refund all my money ($108) and remove all my information from your systems. I do not want to use your company and do not charge my card.

Sincerely,

Business

Response:

After viewing your response we've gone ahead and refunded $108 in total to your card on file. You can expect to receive this refund in 3 to 5 business days. We've also canceled all future bookings and deactivated the recurring cycle on your account. As requested we've deactivated your account as well and requested to have your credit card information removed from the system. This process usually takes 1 to 2 business days to complete. If you're signed in on any device please sign out to complete the process. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I canceled the cleaning service through their website since I was in the process of selling the house where the service was provided. They still performed the service and don't have a record of my cancellation. When attempting to contact their customer service through their website and permanently cancelling the service it sends into a loop, doesn't allow you to cancel, and doesn't provide customer contact information. I was able to get their customer service number through a review on [redacted] and they refused to resolve my complaint. I would like a refund of the $54 service fee.Desired Settlement: I would like a refund of the $54 service fee.

Business

Response:

Hi [redacted],We sincerely apologize for any inconvenience this has caused you. Just a reminder canceling individual bookings does not cancel your regularly scheduled service. You can cancel your service with us anytime using [redacted]. We've gone ahead and refunded your card for $54. You can expect to receive it in 3 to 5 business days. Best,Dinis

Review: DO NOT USE THIS SERVICE.

I had a terrible experience the first time I ever used Handy (the women came late, she didnt bring her own materials, she used up all of my paper towels in the apartment), but I decided to give them a second chance because they sent me a $29 offer.

The cleaning professional came 45 min late! She was not answering her phone or text messages. I almost had to cancel the appointment because I was going to be late for my appointments scheduled for after the cleaning. She finally arrived and complained that she would have been on time had she known how to get there......isnt that what [redacted] maps is for?

She wasnt very nice the entire time. She complained that the apartment was too big to clean and that the bathroom would take almost the full 2 hours and that it was "so messy." Pretty sure thats why I hired a cleaning service!

I left for vacation and a week later when I checked my bank statement, I saw they had charged me $70! I called immediately and was on hold for 20 minutes. I finally got a customer service rep on the line who claimed she couldn't refund the difference because it was past 72 hours...so she put a manager on the phone. Conveniently, the phone disconnected as soon as I started speaking to him. I call back...was on hold for another 10 minutes, finally got another rep on the phone who just told me to fill out their form on the website about billing issues. It has been over 7 days and I have yet to get a response. This is some of the worst service I have ever experience. I work at a company filled with young professionals that would love a service like this.....but I will never be recommending them to anyone until my issue has been resolved. I would appreciate a phone call or email from someone at the company. Thank You.Desired Settlement: Please REFUND TO MY CREDIT CARD $41 which is the difference between the amount I was supposed to be charged ($29) and ($70)

Business

Response:

Hello, we have refunded the $41 to the customer's card. This will process in 2-3 business days. We apologize for the initial confusion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We had a Handy cleaner not show for a scheduled cleaning on Thu, Aug **, 2015. The cleaning was scheduled to start at 1:00pm and last for 3 hrs. We left the key under the front mat, which we've been doing for our every other week cleanings for 10 months. I received a few text messages from the cleaner asking what we would like prioritized. I responded with our cleaning priorities via text. I showed up at the house at 3:30 p.m., which is 30 minutes before the cleaning was supposed to have concluded. It was clear that no one had cleaned the house or had been inside.

I immediately went to Handy's site and saw that the cleaner was listed as en route. I filled out a form that the cleaner was late because I didn't have time for the cleaner to show up and then clean that evening. For the inconveience, I received $27 credit from an e-mail ($27 in credits were added to your Handy account. You can see your current credit balance on your profile page. Credits will be applied the next time you’re charged, either when making a new booking or when an upcoming booking is billed.).

We had our next cleaning on Thursday, September [redacted], but we were charged for the full price. When I emailed the customer service help, I received the following:

[redacted]Desired Settlement: I would like the $27 credit that was promised credited to my card because we were charged the full amount for our 9/* cleaning instead of the $27 discount promised in the 8/** e-mail.

Business

Response:

It looks like the customer was refunded $81 on August [redacted] and charged 27 credits to pay for the booking. There is no additional refund to be had.

Review: For the 2 past weeks Handybook.com has claimed that someone was suppose to come over to my residence for a house cleaning. No one has shown up to clean my apartment, and I got charged an additional $70.00. Communication with the representatives has been very lax, and no resolution has been guaranteed on their part. My boyfriend has attempted numerous times to get in contact, through their 1888 number, however there he gets put on hold for an obscene amount of time.Desired Settlement: A refund for uncompleted services.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Handybook, Inc. has been resolved. They returned the money back on my credit card on May **, 2014. Thank you so much for helping me accomplish the refund.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely

Review: Handy.com offered home cleaning services. They further make it simple to book a recurring (monthy) appointment. I made my first booking in the first week of March.

The cancelation policy offered is that the confirmation is 24hrs prior to service appointment. They charge me a fee if I cancel within 24hrs. However THEY canceled the appointment within 24hrs. They rescheduled for the following week. THEY canceled that within 24hrs of that rescheduled date a 2nd time. The next scheduled appointment rolled around for 4pm Eastern, today Apr-*-2015. They confirmed and customer service assured me things would be fine as of yesterday (Apr-** 2015).

Today, I called to check status at 4.15pm and customer service claims my appointment was canceled at 9am. No email was sent. No phone call was made to notify me of the cancelation. Further they claim I canceled the appointment. I neither called them nor used their web-site before 4pm today. This is a flat out fabrication to make the records suit their failure to honor their contract.

Now I have a canceled appointment with 0 notice and have no recourse to find an alternate service provider with short notice. I feel deceived by this business.Desired Settlement: I would like several things to happen as a result f this:

1. There needs to be a requirement to adhere to commitments made or bear a higher penalty akin to airlines involuntary denial of boarding compensation.

2. There needs to be confirmation emails and/or phone calls to the customer following ANY change of service.

3. I would like to be compensated for inconveniencing me 3 times. At a minimum it should be a free cleaning for each cancelation.

Business

Response:

We have already been in contact with this customer and provided them with a full refund for the service that was not provided on April [redacted]. Unfortunately at this time we are unable to offer anything further.

Lady was supposed to show up at 7am, texted at 7:07 that she was running 30 mins late. 8am came and she was still not there. Called to cancel and get a refund. So much for a good first impression. Never using this service again.

Review: I contacted this company on or about Nov ** because I could not log into the account. I originally bought a living social deal with this company and I was sent to their web page to make an appointment. During the process the web page locked up on me. I did not get any confirmation for the appointment. Nor did I get any information about recurring appointments or email address information. I received a text today saying they were sending someone out. I did not set up or was I made aware of any recurring appointment.

I called in and spoke to [redacted] who I explained my situation to. He said I did sign up for recurring. I told him I didn't as the web site locked up. He told me if I cancelled I would be charged $25. I told him I would not agree to pay for something I did not set up. I asked to speak to a [redacted]. I was given to [redacted]. I explained my situation to her. She said my email address was [redacted]. I told her I don't have that as an email address. Whoever I spoke to on the phone must have made that address up. So it is also the reason I never got anything emailed to me. No information about appointments or contracts. The issue is I'm being blamed for this website faults and even though I've called in , no one has corrected the problems the web site locking up has caused.Desired Settlement: I would like a refund for the cancellation charge created from some unknown recurring appointment

I would like this company to correct the login information for my account if they want to keep me as a customer.

I would like a refund of the 30 minutes that the first cleaning person (Nov *) skipped out on.

Business

Response:

The customer received their first cleaning paid through a partner voucher that required enrollment in recurring service in the terms of the deal. Services were rendered on 11/*. There is no protocol that would lead an agent to change the customer's email address or systemic error that could cause this to occur. Regardless, we understand that customers may be unaware that they have signed up for a subscription service and as a good faith effort we have ensured that the correct email address is attached to the user's account and credited the account for 30 minutes of complimentary service. The customer's bank has already issued a charge-back for the cancellation fee so we are unable to process an additional refund for the $25.

Business

Response:

The customer received their first cleaning paid through a partner voucher that required enrollment in recurring service in the terms of the deal. Services were rendered on 11/*. There is no protocol that would lead an agent to change the customer's email address or systemic error that could cause this to occur. Regardless, we understand that customers may be unaware that they have signed up for a subscription service and as a good faith effort we have ensured that the correct email address is attached to the user's account and credited the account for 30 minutes of complimentary service. The customer's bank has already issued a charge-back for the cancellation fee so we are unable to process an additional refund for the $25.

Review: I cancelled this service, but apparently it never went through. I was notified at 6:45 Am that a housekeeper would be coming to my house at 8 AM. This was inadequate notice to allow me to be home. Had I been notified even 24 hours ahead of time I would have been able to make arrangements. My attempts to locate a number were fruitless and my emails fell on deaf ears. My CC was charged without my authorization.Desired Settlement: I wish to receive a full refund of charges based on predatory practices by Handy.

Business

Response:

Hi [redacted],We're sorry for any inconvenience caused. All future bookings have been canceled and the cleaning plan on your account has been deactivated. We've refunded $85 to your card at this time. You'll receive it in 3 to 5 business days. Just a reminder, you can cancel your cleaning plan anytime directly in your profile page. If you need further assistance please visit our help center [redacted]. Best,Dinis