Handy Technologies, Inc.

Review: After using Handy several times, I became very frustrated with the customer service. I had 2 maids cancel on me the day of and I had poor work done at our place. Finally, I cancelled my service and received several emails confirming the closing of the account. However, a month later I received a text from a Handy maid saying she was outside my building. I immediately called her and explained that I cancelled the account. I was then charged $58.

I have not heard back from Handy on any of my emails demanding a refund and of course, there's no phone number.Desired Settlement: Just email me back and refund my money.

Business

Response:

Hi [redacted], We sincerely apologize for the inconvenience and frustration caused by this. We've canceled all future bookings and deactivated the recurring cycle on your account. This should have been done correctly upon your initial request. We've also refunded your card for $58. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Handy.com sent me promotional mailer. In turn, I signed up for their cleaning service. As part of the sign up, there was a recurring option. No problem. However, I spaced putting it on my calendar but they never sent a follow up email to notify me of my upcoming appointment. Instead, they pre-billed the service with my credit card on file. The first time I was notified that there was a cleaning person coming to my house was when I got a text the day of from the cleaner. (3 hours prior to arriving!) At this point, it was too late to cancel without them taking 100% of your cleaning fee. In my opinion, this is illegal and pure robbery. When I asked to reschedule the appointment since the time didn't work, they told me their 'policy' had a 24 hour cancellation and that there was nothing they could do. Doctors, dentists, cable companies, plumbers, any typical service provider ALWAYS email or call with a reminder. What makes Handy.com an exception? The fact that Handy PRE-CHARGES and does not sent a reminder email BEFORE the charge occurs, it just wrong. After 3 email exchanges, they sent me to their policy and did nothing to rectify, the $87.00 they stole from me. This company should be sued and shut down!Desired Settlement: Not only do I want my $87.00 refunded, I want them to be forced to change their business practices. 1) To send out appointment reminder emails 48 hours PRIOR to the pre-charge and clearly state that 100% of the funds will be non-cancellable after 48 hours. 2) Be able to take your credit card off your account3) Be able to close your account online

Business

Response:

Hi [redacted], We apologize for the inconvenience and for any frustration caused. Checking your account we do see all future bookings have been canceled and the recurring cycle has been deactivated. You also reached out to us on [redacted] and have been refunded for the $87 on October [redacted]. You'll receive it in 3 to 5 business days from the date the refund was processed. We send 7 day reminder emails and secondary 24 hour reminder emails for all upcoming bookings with us. These are courtesy emails and are not required. We give you the tools to manage your booking directly in your bookings page. You can also cancel your service anytime directly in your profile page. As requested, we've deactivated your account. If you're signed in on any devices please sign out to complete the process. We've also requested for your credit card information to be removed from the system. This typically takes 1 to 2 business days to complete. Just a reminder you can request to close your account and remove your credit information by contacting us through our help center [redacted]. If you need further assistance please visit our help center. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Handy.com did refund me the $87.00 after it took extreme measures to do so. But more importantly they claim to send out 24 hour and 7 day prior notices. I checked my SPAM and also my inbox and never received these notices. This is the the main reason why I'm so unhappy with Handy.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], We do apologize for the inconvenience getting this matter resolved. If you're not receiving our reminder emails try update your account to a different email address which should correct the problem. We hope this does not deter you from giving us a try in the future. If you need further assistance please visit our help center Handy.com/help. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I don't want to spend anymore time on this.There is a breakdown somewhere along the way. This issue was so important to me that I took the effot to send 3 emails to Handy's customer support, 1 [redacted] Post, 3 [redacted] Posts, 1 Poor Review on [redacted], Another Poor Review on another site, a credit card charge dispute case, a filing with the Revdex.com and 3 Revdex.com emails. It was the principal and all could have been avoided if the right steps were taken by Handy's reminder emails and then their customer support team. Instead they wasted everyone's time.Thank you for making this public.

Sincerely,

Review: I created a Handy.com account for my relative in order for her house to be cleaned. They did a good job, however, I decided to cancel future bookings and did so through their website.

On 8/**/15, they charged me $50 on my credit card for no reason! When I called them, they told me that a second account was created under that name, and that they charged my card because of this. But I never created this second account to begin with! It was some sort of unknown email address that they read off to me, an email address they never verified, and I have no idea how they were able to link it to my credit card and charge my account.

They refused to issue a refund to me after I explained that I had never created this account. They told me they would charge me anyway because it was listed as a "no-show." Now they say they cannot refund my money, even through the apartment was never cleaned,, and they did not feel that it was a problem that someone had created a random, unverified email address for me and then used it to charge my account. Unbelievable. Please help.Desired Settlement: I would like my $50 refunded to me for a cleaning appointment that I never signed up for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used this service for about two months, but decided to cancel. The app (which they prompted me to use) allowed me to cancel every remiaining booking (I was opted to have the service every other week). I canceled the individual bookings that showed up in the app, but there wasn't an option to cancel the entire series. So I replied to an email stating I wanted to cancel the hole series. Then, in the NOTES field of the app I wrote that I wanted to cancel the series. Two months later, the cleaner called saying he was at my house. I opened the app and new bookings were in there! I canceled that but incurred a $25 fee. I called them and spoke with two people, however customer service wouldn't refund the $25 saying I should have called or looked at the desktop-version webiste for their official policy, not the app. However they encouraged me to use the app for convenience, then failed to publish their policy on the app, and gave no option to cancel a series on the app.Desired Settlement: I'm requesting that my $25 cancellation fee be refunded.

Business

Response:

We understand that there was some confusion here on how to cancel recurring bookings and we would be more than happy to refund that $25 charge. The charge will appear on [redacted]'s statement in 2-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company charged me $87 for a service that was never even performed. I cancelled my cleaning and my apartment was not cleaned at all. They went ahead and charged me $87 for work that they did not do. Most companies will charge you AFTER they actually do something for you, but not Handybook. I have tried repeatedly to get in contact with them, but all forms of communication are ignored.Desired Settlement: I want a full refund of my $87 and for them to delete my billing information.

Business

Response:

Hi [redacted],

Our policies are clearly stated in the FAQ of our site. We charge customers prior to the appointment in order to hold onto the payment for our professionals. If you feel you are owed a refund, I'd love to help with that. Please reach out to us - [redacted] - so that we can properly evaluate what happened and help you with this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still don't have my refund! I have already reached out to the help desk referenced and have received no response for weeks. I want my $87 back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

We have never received any communication from [redacted] about a refund but I am happy to refund the $87 as we have a 100% satisfaction guarantee.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Handybook, Inc. has been resolved.

Handybook stopped charging me, although they never deleted my credit card information. I'm still worried this could surface again.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

I used Handy once in August 2015 and did not like the person they sent me. She moved at a glacial pace and after two hours had only covered the kitchen and one BR of two Bedroom apartment. What she had worked on wasnt very clean. Then she needed a break every 15 minutes and wanted to drink the juice she saw in my fridge!

Anyway, once she left I canceled the Handy service thinking that was the end of the matter. Imagine my surprise when I see a $57 bill from handy charged to my card in September. I called Handy and was told they billed me in error and this would be taken care of. I again made sure my account was canceled and was told that it was. Guess, what I was billed again in Oct & Nov and Dec! Finally I had to call my card company and dispute this via my CC to have the old charges reversed. Keeping my fingers crossed to see what happens in Jan!

While my experience with my cleaning professional was very good. My experience with Handy as a company was quite bad. They have an overly elaborate process to cancel a regularly scheduled booking. Trying to actually reach anyone in customer service is difficult.

The services are not standarized from pro to pro, I was unable to contact my pro about gaining entry to my house, there is no efficient communication platform beteen the pro and handy or from pro to customer. I a pro and also a customer. I have been very disappointed with the business operations from handy because of these issue. Finally, it is nearly impossible to cancel a cleaning subscription. I still have not figured that out yet. I do not recommend the handy service. If you try them out, I hope your experience is better than mine.

Review: I work for handy and was not paid at all and I have all the proof to verifyDesired Settlement: I want them posted in the news

Business

Response:

[redacted] was paid $75 for jobs worked in her last pay period. The $75 posted on January * to the account she put on file, a Visa ending in [redacted].[redacted]'s payment for the most recent pay period was sent this morning in the amount of $30 and will post in 1-3 business days. Our payment processor has no indication that the payments failed, or that there were any other issues.

Review: The cleaner did not show up, but I was billed for service anyway. Trying to get in touch with the company to resolve this issue is impossible because their phone number doesn't work and they do not respond to complaints filed over the online help desk.Desired Settlement: Full refund plus cleaning conducted by proper professional.

Business

Response:

Hi [redacted], We apologize for the inconvenience. We did receive your email regarding the professional no showing up to your scheduled booking on January [redacted] and we have responded to your on the [redacted]. Your card was refunded on the [redacted] for the full cost of the booking. You can expect to receive this refund in 3 to 5 business days from the date it was processed. Additional credit was also added to your Handy account for the inconvenience and we've taken steps to ensure you do not get this professional again for any future booking with us. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have tried to cancel my service and it is impossible. no contact person. I have followed instructions per their website to cancel and it will not let you. I had to cancel my credit card to stop business with them. even though I cancelled they still send out their cleaners to my house. I tell them before hand not to come because I cancelled my service. they say we have to still show up at your house because Handy tracks their cell phone devices to see where they are and they get docked pay. even when you tell them not to come.Desired Settlement: take me off their list. get rid of my contact information. stop emailing me only to say my credit card needs to be updated and reply with I am being removed

Business

Response:

Hi [redacted],We're sorry for any inconvenience caused. Checking your account we do see an August [redacted] booking was completed by a professional but was not paid for. In order to resolve this we'll need you to update your credit card information in your account. Once this has been paid for you'll no longer receive this email message to update your credit card information. All future bookings have been canceled along with your cleaning plan. We've also deactivated your account. Once you've updated your information you can sign out of your account to complete the process. If you need further assistance please visit [redacted]. Best, Dinis

Review: It was hard to determine which were primary issues. I have tried to use this house cleaning service three times. service came only once. Twice, including this week, service was cancelled by them after the time service was to arrive.. Although they rescheduled someone for the next day, it was too late as my party was the day they rescheduled- not workable. I attempted to contact but their website has NO way to contact them. There are only pull down menus with forced choices, none of which fit my situation. When I tried to get a refund from my credit card, they did not give full amount saying I cancelled. No- it was them. When I tried to cancel everything from my account, they kept putting another scheduled date for cleaning. I believe this is intentional and they absolutely do not want anyone to know how to contact them, not do they ever intend to give a full refund if THEY cancel, which, reading other reviews, is very common. I think this business needs close investigation by someone.

Thank you

Business

Response:

Hi [redacted],We sincerely apologize for the poor experience you've had with us. We've refunded your card for the $81 that was charged for your September [redacted] booking. You'll receive it in 3 to 5 business days. Typically if a professional calls off last minute or there is high demand in your area and limited professional availability your booking may get rescheduled to the earliest available time slot. We then email you to notify you of the change. You can always cancel the booking if it does not work for you. If you need further assistance feel free to visit our help center [redacted]. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After having cleaners cancel last minute, not show up for scheduled cleanings, and Handy's customer service line not cancel my account as I requested, I was booked for a cleaning I did not want through their automated system. When I received an email the day before, I canceled the service. Handy charged me $15 for canceling and $47 for the service, which was given back in "account credits" instead of an actual refund. I do not want account credits, and I should not be charged for canceling a service that should have been previously canceled by their representative. Additionally, Handy has now removed contact information from their website and every time I click to cancel the recurring bookings I get a popup that says "we're sending cancelation instructions to X email" but no instructions have been sent.Desired Settlement: I want full refund to my credit card for the $47 service, a full refund to my credit card for the $15 cancelation fee for the service that their representative should have canceled to begin with, and a complete removal from their system.

Business

Response:

Hi [redacted], We're very sorry to hear about this and do apologize for any inconvenience or frustration caused. We've refunded your card for both the $47 and $15 charged. You'll receive it in 3 to 5 business days. As requested we've also deactivated your account. If you're signed in on any devices please sign out to complete the process. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: We cancelled service forever and was randomly reactivated and billed full amount of $85. We cancelled service and contacted handy.com yet they refuse to return money to us and did not perform service.Desired Settlement: I would like a full refund and total removal from their system. I STILL continue to receive emails from them as if I'm a happy customer.

Business

Response:

Hi [redacted], We sincerely apologize for the inconvenience and frustration this has caused you. We've canceled all future bookings and deactivated the recurring cycle on your account. We've refunded your card at this time. You'll receive it in 3 to 5 business days. As requested we've deactivated your account as well. If you're signed in on any devices please sign out to complete the process. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: After a month and repeated requests to remove cc information Handy has not emailed back or taken any action. I would like that cc info removed from their site and data base.

They have no phone number to contact.Desired Settlement: Remove my CC information from website , not store it and remove from their data base.

Business

Response:

Hi [redacted],We've requested your credit card information be removed from the system. This typically takes 1 to 2 business days to complete. If you need further assistance feel free to visit our help center [redacted]. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is my second complaint with Handy.com related to the same issue of not removing my cc information from the website despite repeated emails, phone calls, Revdex.com complaint where they said they would , and a further phone call after 5 days ( 8/**) , where they then said the agent didn't do it and assured me it would be done and it still is not ( 9/*/15) I have been requesting this since MAY of 2015!!remove cc information from their records and from website immediately

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I filed a claim for damages as a result of a house cleaning session booked with Handy in September 2014. At first, they asked me to send in pictures and an estimate of damages. During later conversations, they requested me to request a quote to repair damage from a local business. After I submitted that estimate, they decided to send out a handyman from their company.On November [redacted], Handy sent a handyman to my home to access the damages and he stated he did not have the capability to perform the work. Following that visit, they escalated my claim to the [redacted] insurance group who then sent an insurance adjuster out to inspect damages. The adjusters report was sent to Handy on ** December.

After several follow up phone calls and emails, I have still not received any resolution of this claim. The last representative I spoke to stated that it was under review by the finance team and that I would be given an update. That was over a month ago and I have received no resolution or communication from this company.Desired Settlement: Resolution /Payout of claim, the estimate from a local builder in the amount of 2,500 dollars.

Business

Response:

Hi [redacted],I apologize for the drawn out process that comes with filing a claim. We have approved your claim and are sending a release form to you today. Just fill that our and return it to us and we can complete providing compensation for the damages caused. If you have any questions please let us know. We appreciate your patience through out this process.Very best,[redacted]

Review: I briefly worked for Handy in 2015. When I left the company I still received several e-mails a week. Sometimes 2/3 a day. I tried to remove myself from their mailing list but on e-mails sent to employees there is no option to unsubscribe. I contacted Handy and was told my e-mail was removed from the list. It has now been 4 months and despite contacting them multiple times and being told multiple times I'm not longer in their system I am still receiving promotional/spam e-mails from Handy. It is beyond frustrating that they can't remove me from their system or they are ignoring my requests.Desired Settlement: I want to be removed from the e-mail list and have some sort of proof that it has been done. I've been told multiple times with no proof that I was removed yet still get several e-mails a week.

Business

Response:

Hi [redacted],Sorry for the inconvenience this has caused you. We've removed your email address from all email lists at this time. You will no longer receive future emails. If by any chance you receive an email in the near future you can ignore it. If you need further assistance, please visit our help center Handy.com/help. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have heard this before from your company. I shouldn't have to ignore spam e-mail that has been sent against my wishes. I am unable to block them from my Inbox. There should be an option to unsubscribe on these e-mails. It shouldn't take months of complaints to have the issue resolved. Hopefully this time it is but I'm not holding my breath.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: For the last two months I have been fighting to get the $58 credit which I kept being told I would be receiving. I called customer service multiple times, received multiple case numbers (#[redacted] on 9/*/2015, #[redacted] on 9/**/2015, #[redacted] on 9/**/2015 and #[redacted]? again on 9/**/2015), and kept being told I would be contacted but I never was. To date, I have not received the credit and just recently was told that my request was denied despite all the promises made to me before.

The whole mess started when on 7/**/2015 I noticed a $58 charge dated that same day on my credit card statement . To my knowledge, the cleaning appointment I had originally scheduled for that day was rescheduled several days in advance for 7/**/2015 and the charge for that appointment was to be $25, not $58. I immediately called Handy to inquire about the charge but the representative I spoke to was not able to locate it and after consulting with her supervisor advised that I call my credit card and dispute the $58 charge as they can't locate it.

I called the credit card, told them what was happening and the credit card rep called Handy, with me on the line. We were again told to dispute the charge which we did. I was also advised by the credit card rep to call Handy and close my account so no further charges could be made.

I called Handy later that same day and this time the representative did a more thorough investigation and discovered that there were two accounts linked to my name and one of them was under my misspelled email. How that happened, I don't know and am still trying to figure out. I NEVER opened a duplicate account nor did I enter my credit card information more than once. I can only assume that that there must have been a glitch in the Handy system that allowed this error to take place.

Now back to the appointments: per Handy rep, there were two, both for the same day, time and address but I was only aware of one, and that one I did reschedule for 7/**/2015 and I did that well in advance so there would be no penalty. The other one, however, I wasn't aware of until the rep discovered what was actually going on. She said she was going to straighten this out and close out the duplicate account with the erroneous email address. She didn't mention that closing the account would trigger a penalty for a late cancellation of the appointment attached to the duplicate and erroneous account. Had she done that and made me aware of it, I would have kept the appointment and would have closed that account afterwards.

Now, how can I be penalized for something I did not do??? I have been trying to get my money back for two moths now but despite all the promises I keep hearing, ultimately my requests are being denied.

I emailed Handy customer service per advice from the last rep I spoke with on the phone in the hope that someone will finally see that I do not deserve to be penalized and that the $58 charge should be credited. Nobody EVER responded to my email or to the case numbers I had received.

Hoping someone can help. I will certainly NOT use Handy ever again and they are scammers. I just want my money back.Desired Settlement: I want the company to refund the $58 they charged me for service that was never performed.

Business

Response:

Hi [redacted], We apologize for the inconvenience caused by this and for any added frustration. Checking your account we do see that you canceled a booking 43 minutes before a booking was set to begin. Per our cancellation policy the charge for your July [redacted] booking is non refundable. We send 7 day reminder emails and secondary 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel any unwanted bookings directly in your bookings page and avoid additional fees. If you need further assistance you can visit our help center Handy.com/help. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the business seems NOT to have read my correspondence at all. I myself did not cancel the appointment, Handy rep did when she closed the duplicate account that the appointment was attached to. Had I known that I'd be charged for the closed appointment, I would have kept it.Handy does not seem to care about keeping its customers. I will certainly NOT use it anymore and I will make sure to inform all my friends about the treatment I received from them, They stole my $58. Horrible company!!!

Sincerely,

Business

Response:

Hi [redacted], We understand what you wrote and understand the situation. We're sorry to hear you feel this way about our service and cancellation policy. As a courtesy we've refunded $58 to your card at this time. You'll receive it in 3 to 5 business days. Just a reminder that if this happens again in the future we will not be able to refund you. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I will not, however, use this business services anymore nor will I recommend them to anyone. The business is, in my opinion, fraudulent. It took me almost four months to get the matter resolved with a lot of aggravation and wasted time along the way and the business is still not admitting its fault.Thank you for your time and effort in resolving this matter.

Sincerely,

Review: I signed up for several months ago and I was automatically enrolled in their monthly cleaning, which I tried multiple times to dis-enroll from. I had several instances where I requests a single service however their app and website forced me to select reoccurring services. As a result I had to send multiple emails requesting cancellation of reoccurring services. I sent an email request for a cancellation and received a confirmation. I finally got tired of using their services as constantly requesting cancellations was tiring and their business practices seemed sketchy. I sent one final email to their to their support team requesting cancellation of yet another reoccurring event from a recent 1 time service request. I actually typed in BOLD AND CAPS. Cancel ALL future appointments as I no longer intended to use their services. I never planned on using their services again. Literally out of the blue with no text or email notification someone calls and says their on their way to my house. I told them the service is supposed to be canceled. I think search for a customer service number (which they dont provide which is another sign of how scetchy their are). After 5 minutes of not finding it. I call the cleaning person back and let her know to go ahead and come as it looks like I was charged already for services I didn't authorize and she literally refused to come to the house as she was upset. I sent multiple emails requesting a refund and I was told I would get absolutely no credit and my $162 went to pay for cleaning person WHO NEVER CAME TO MY HOUSE AND DID ANY WORK. Again, I want to be explicitly clear. THIS PERSON DID NO WORK AND GOT MY MONEY. The company Handy got my money as well. I am requesting a refund of the money that was paid to me for services that were not rendered. I have sent multiple emails and the company refuses to explain to me the rational of why they should receive funds for services I never requested. I have issues using their App and their website forces people to sign up for reoccurring services. I have no intent to doing business with this company ever again. If you are contemplating doing business do so at your OWN RISK.Desired Settlement: I want a refund for services I did not authorize and not receive.

Business

Response:

Hi [redacted],We sincerely apologize for the inconvenience and frustration caused. All future bookings have been canceled and the recurring cycle on your account has been deactivated. We've refunded your card for $162. You can expect to receive it in 3 to 5 business days. We're primarily a subscription based service and placing an order for service on Handy.com does require regularly scheduled service. You can cancel this service anytime directly in your profile page. Our mobile apps for iOS and Android do allow you to schedule a one time cleaning at the regular rate of $35/hr. If you need further assistance please visit our help center at [redacted]. Best, Dinis

Review: I purchased a [redacted] for cleaning services provided by handy.com. I then used the [redacted] (email address [redacted]n their system) - apparently in using the [redacted] for a single cleaning, they automatically put you on a rotation of cleanings (weekly, biweekly, or monthly) of which I did not realize or understand in using the [redacted]. They showed up 2 weeks after my [redacted] cleaning and I told them I did not have a cleaning scheduled - the woman apologized and I thought that was it. Handy.com then charged me $57 for a cleaning I did not request, want, or received. I then called to complain and they apologized and said that's how the [redacted] for one cleaning works, you have to sign up for a regular cleaning which isn't detailed on the [redacted]:

5. Choose number of cleanings, then enter name, address, and phone number.

I thought an option of one, the one I was purchasing would be what I was signing up for - apparently not, it's deceptive as one is not an option on the website and to get your one cleaning, they make you sign up for regular service which is not what the [redacted] is for. They say they won't refund me the fee because me telling the woman I didn't sign up for a cleaning service that day was me canceling within the 24 hour period and that means they can charge me. I told them to cancel whatever service they have me on and close the online account as I do not ever want them showing up to my property again - she said she would notate that.Desired Settlement: I would like a refund for the services I did not receive and did not want. If you need any additional information, please let me know.

Business

Response:

Hi [redacted], Checking your account we do see that you indeed placed an order using [redacted] on September [redacted] for a September [redacted] booking. On the [redacted] it does state that you need choose regularly scheduled service with us. Since you're required to choose regularly scheduled service we see every 2 weeks was the selected frequency. As a result of this chose a booking was generated for October [redacted]. We send 7 day reminder emails for all upcoming bookings and secondary 24 hour reminder emails. This gives you ample time to cancel any unwanted bookings. Per our cancellation policy the charge for your October [redacted] booking is nonrefundable. Best,Dinis