Handy Technologies, Inc.

Review: I made an appointment with [redacted] for cleaning services for my house. For my original appointment the professional did not show up, and so I rescheduled the appointment. After the professional came for my rescheduled appointment, I was not satisfied and I rated the professional accordingly. Then I received an email from a customer service representative apologizing for the poor service and assuring that I would get credits to my account and get a full refund to my credit card. The email also stated that it would take 3-5 business days for the credit to appear on my credit card. I waited until 7 business days, but did not receive a refund on my credit card, and emailed [redacted] again, and then I received an email saying that I would not get a refund on my credit card and that I would only get credits to my account. The website ([redacted]) clearly states that a customer is entitled to money back guarantee if the complaint is made with 72 hours of the appointment. I submitted the complaint the day after the appointment which is only 24 hours after the appointment. The last email I received was that my case has expired and that I would not get money back.Desired Settlement: I would like to be fully refunded the amount I paid for the original service then I would like to close my account at [redacted].

Business

Response:

We've checked the account and see that you have been refunded $66 to your card on July [redacted]. You can expect to receive it in 3 to 5 business days. You also have $101 in credit in your Handy account. You can use this credit towards any future bookings with us. If you want to delete your account we can do so and remove the credits. Just let us know using our help center at [redacted]. Sorry for any inconvenience caused by this. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: SCAM ARTISTS! DO NOT USE!

I get a coupon in the mail from a friend for $25 to use on Handy cleaning services. I also receive an email after signing up at Handy.com for a special $29 cleaning for 2 hours. I'm excited because i'm thinking i'll use my $25 coupon on top of this for a $4 cleaning. I apply it to the offer and BOOM! $4 cleaning charge for my living room, kitchen and 1 bathroom, no bedrooms. This is great... NOT!

After accepting the charge I get an emailed receipt. It says $29. This is confusing. I check my bank account and the same thing, $29. Angry at the sneaky charge, I navigate the website to the "Help" section. Little did I know there was a phone number at the complete end of the website, but i'll get back to that later. Under the help section another webpage comes up with no contact information whatsoever. Everything is questions with drop down answer responses. I answer all questions to direct me to billing issues. When I get to the end I explain my issue and the website responds that I will be contacted within 48 hours. I put the claim in 2 days before my scheduled appointment, knowing that within 24 hrs they would charge me a cancellation fee. I wait... NO ONE CONTACTS ME!

I once again try to figure out some way to contact Handy more directly. I finally see at the complete bottom of the original page a phone number to call customer service. Funny thing is under the help section another webpage pops up with no phone number at all. Its as if they do this on purpose to force customers into difficult situations like mine. I finally call and explain everything i've just written in this [redacted] review. They keep me on the phone for about an hour. I'm sure this is done to hopefully make the customer hang up and forget about it. Not me! I stayed on the line, unfortunately for nothing. The service rep say she has to charge me a $25 cancellation fee. I NEVER EVEN GOT THE SERVICE! AND I CONTACTED THEM 48 HRS BEFORE MY SCHEDULED APPOINTMENT!

Handy.com is a scam company. They are trying to get as much profit as they can from cheating people out of their money before they just close this whole sinking ship down and run away with the profits.

I'm so furious im not even a [redacted] reviewer. This is literally my first review. I've never been scammed this bad by any company. I HAD TO get on [redacted] to warn others not to use this service. ITS THE WORST! Customer service gives zero *'s about the victims they are scamming. When I asked to speak to anybody higher up I was told no one was there. When I asked why I was on hold for so long since im sure they were getting their answers from someone, I was told they group together to make decisions. Wouldn't that mean they could make the decision to refund my money back. I'll never recommend this to anyone.Desired Settlement: REFUND!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked a cleaning using a facebook deal for $19. I added on a service so my total was $36. I did this 5-6 days before the cleaning was supposed to occur. I decided to cancel 5-10 minutes after I scheduled because I saw my card was already charged. In ALL my experience with cleaning services, they only charge AFTER the job is completed - not right after you book. I thought this was unethical and after reading the [redacted] reviews & talking to my neighbor who had a horrible experience I thought I did the right thing. WRONG. Now I can't get my money back after several attempts to contact them. I couldn't believe that they charged me a $5 cancellation fee despite my canceling MOMENTS after I scheduled... this wasn't even assigned to a professional or confirmed so how can I be charged a cancellation fee? Cancellation fees are only charged if an appt is confirmed - where are they getting these unethical billing practices? This is absolutely crazy! They lure you in with a $19 cleaning and then overcharge/under deliver. I'm very, very upset by this..Desired Settlement: FULL REFUND of $41. ( $36 for service that never happened and the $5 cancellation fee they charged me)

Business

Response:

Hi [redacted],

I have issued you a full refund for your 3.5 hour appointment that was $36. I looked up your account and I see that you never were charged any type of cancellation fee. I hope you enjoy the rest of your well.

all the best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have given this business every opportunity I could before filing this complaint. First of all, I scheduled a cleaning service with them on line (which I will Never do again with any company) and they canceled the morning someone was supposed to come. Now, this is not the main reason for my complaint but I want you to understand that my frustration level with this company started there. Now, canceling was bad. No doubt. Especially because it was the end of the week and other companies were all booked up. They had my phone number and calling would have been the right thing to do but chose to email me that same day notification and then tell me that they were going to book me for a future date but if a problem to let them know. I needed them now, not AFTER the date of my party which was scheduled for June [redacted]. I emailed them and demanded they give me a number so I could call them to tell them that I did not want to reschedule and that they had better refund my money. The charged my card before they serviced my house. Bad!

I spoke with them and told them to refund my money and I emailed them and told them to do so as well. Thankfully they did that. I tried to remove myself from their email list. Impossible to do. Then I emailed them under "product feedback" and told them to please take me off their list and never email me again. I told them to remove me from texting too.On June [redacted] at 7:16 am I got another text telling me what time my booking was. I did not have one.

I then received a call from a woman in [redacted] saying she was running late and will be here to clean my house soon. I called her back and told her that her employer (handy) did her wrong because I never scheduled anyone to come and clean my house. I then emailed HANDY and said that I expected them to pay this woman for her time or at least for her gas. I also told them that if they did not stop this I would report them to the Revdex.com. Well, just now I received another email from them saying someone is coming to clean my house. I am dealing with a lot of stress right now. Tremendous stress and this only adds to it. I was very nice, clear and communicative. When they cancelled my original cleaning I called and told them that while canceling was bad it was the way they did it. Had they cared about the customer they would have made every attempt to reach me and let me know. They had all my info but chose to email me the morning someone was supposed to come-an hour or so before.Desired Settlement: I want them to never contact me again. Ever. That is the most important thing.No emails, texts. I wanted to be deleted completely from their system.

Second, I want them to pay that woman who was on her way over to clean my house. [redacted] from [redacted]. I emailed them about her so they have that in their files.

I want them to pay me $500 for all of this time and frustration. All the times I have spent emailing them. The hold times which are outrageous in trying to reach them. The two times I was disconnected. Having to call the girl back who was on her way to my home to tell her not to come. The terrible feeling I had telling her she could not come to work. I have been on line now for a long time filing this. I have never asked a business to do anything like this. Had they respected my request and just taken my off their list but they have crossed the line. Enough already.

Business

Response:

We've looked into this issue for you. Unfortunately at no point did we receive a call or email saying that you wanted to cancel the recurring service you signed up for on June [redacted]. You can cancel your service anytime using our help center Handy.com/help. As a result another appointment was scheduled and a professional was sent out to your home. The professional was then turned away and the appointment was canceled. Per our cancellation policy wee're unable to issue a refund for the $148 you were charged. Anytime a booking is canceled within 2 hours of the scheduled date and time the charge is nonrefundable. As requested, we've gone ahead and canceled all future bookings and deactivated the recurring cycle on your account. You'll no longer have any scheduled bookings with us. Regarding any emails, you can click unsubscribe at the bottom of our marketing emails and it will removed you from the email list. If you need further assistance feel free to visit our help center Handy.com/help.Best,[redacted]

Review: On my last booking, they charged me for three cleanings in one day, even though I only scheduled one (why would anyone schedule three)? They had my CC info, so there goes $100+. When I emailed to ask, here was their response:

Our records indicate that on May [redacted] you had scheduled three separate appointments which are listed below:

#[redacted] - May [redacted] at 7:00 AM

#[redacted] - May [redacted] at 7:00 AM

#[redacted] - May [redacted] at 3:00 PM

Before that, on 5/**, the cleaner didn't get in touch with me the day before or day-of, and showed up so late that I had already called Handy to find out what the hell was going on. He showed up late, didn't know the difference between Grout and Tile (imagine my surprise when I walked back in an hour later and he was scrubbing the already-clean TILE with a grout-scrubber, the grout still BROWN!!). He left early, but I didn't care because he was truly creating more work for me.

I obviously requested that he NOT be my cleaner the next time (5/**). About 12 hours before the next cleaning, I looked at the Handy website and THEY HAD SCHEDULED THE SAME GUY. I called them to ask them why?!?! and request that they change the cleaner. They did, and told me over the phone that since it was their mistake, they would waive the late-cancellation fee. Yay!

....Not only did they CHARGE ME THE LATE CANCELATION FEE ($25), they somehow charged *also* me as a "No Show" for my originally scheduled cleaning ($50). ?!?!!

I called them to inquire why the heck I was charged, and they couldn't tell me why, after transferring me to 15 different representatives. 45 minutes later, they advised me to email [redacted] to escalate the case. Their response to my email was:

"Hi [redacted],

Thank you for contactin [sic] Handy

I see that the last representative you spoke with did escalate this issue for you. unfortunately [sic] at this time it looks as if on 5/**/15 you're [sic] escalation was denied.

Please let us know if you need further assistanc [sic]

Best,

Team HandyDesired Settlement: Refund of $100 for my triple-charged credit card charges, and for my time and headache. I am a fulltime physician; I do not have time to deal with this and find it disgusting that this company would triple-charge a customer and then deny it and refuse to refund the money.

Business

Response:

We've reviewed your account. Per our cancellation policy we're unable to refund you for your May [redacted] bookings. Anytime you cancel bookings within 2 hours of the scheduled date and time the charge is nonrefundable. We do not schedule any bookings for customers. All customer must place orders for cleanings online. At one point you placed 3 orders for recurring services. This means you had 3 active services all scheduling bookings. This is how you ended up with 3 bookings on the same day. We allow customer's to schedule bookings as needed and we do have customers that need more than one professional. We send 7 day reminders for all bookings and you would have received 3 emails for the 3 appointments scheduled for May [redacted] giving you ample time to cancel the bookings you no longer wanted. Regarding the cancellation fee of $25 we've refunded that to you on May[redacted]. Typically refunds take 3 to 5 business days. Regarding the professional that did a poor job we have blacklisted them from your account to ensure you never get them again. Best,[redacted]

Review: I booked a service with Handy in April that was a cleaning of my apartment. I was not completely satisfied with the results and decided to cancel the recurring cleaning scheduled with them. I received an email after I canceled trying to get me to come back and providing me with a discount code to entice me. I assumed that by using both the website and receiving the email that I was canceled and would not be charged for anything going forward. Just this past weekend I got a text on Saturday telling me that my professional was on their way. I did not set up any cleaning and immediately tried to contact Handy to cancel this. They have no phone numbers listed and their online help is less than useful, so I replied to the text message about the fact that I had canceled my account back in April and to please confirm. No one got back to me. So on Monday I filled out their online help requesting a refund since I see they charged me $87 for a service I did not book or approve. They are refusing to give me a refund and I believe these are purposely deceptive billing practices. Had I looked them up on Revdex.com before signing up the first time, I would have been wary. Can you please help me obtain the $87 refund that I need? Let me know if you need any additional information in order to help with this.Desired Settlement: A refund of $87 to my credit card for a service I never scheduled or requested.

Business

Response:

We have refunded this $87 to the customers card. It will process in 2-3 business days.

Handy is not a business that I recommend to anyone. They are untrustworthy, and they do not care about their customers.

- Handy sent a cleaner to my house who was afraid of dogs, even though it was noted on my account that I have a golden retriever.

- Handy then failed to respond to my email about how to prevent that in the future.

- A few weeks later Handy then reschedules my cleaning to a week in the future, but gives me only 9 hours notice.

- A week later, at 8am on the day of that rescheduled cleaning, Handy reschedules it again, but this time to 9am. I'm not awake at this point, so a cleaner shows up, waits around and then leaves.

- I wake up, realize what happened, and emailed Handy, asking for a refund and to cancel my service.

- They no longer accept emails, and force me to call them, which I do.

- The woman on the phone takes about 10 minutes to understand what happened, confirms that she cancelled my service, and sends the refund request to a different department.

- A week later, I get another email from Handy about my service scheduled for the next day.

- I immediately call them, and tell them again to cancel my bookings. The woman on the phone hangs up on me.

- I call again, they confirm my bookings are cancelled, but they won't refund tomorrow's booking, citing their cancellation policy (24 hours).

- They have no record that I tried to cancel my future bookings. They acknowledge I called, but refuse to refund the cancellation fee.

- I send them the email I originally sent as proof that I tried to cancel. They say I should have tried to contact them through the phone.

- They still haven't refunded me the original appointment, and I see another appointment fee and a cancellation fee being posted to my credit card.

- They've wasted literally hours of my time, and refuse to give my money back.

Review: A cleaner came on March *, 2015 to clean my house. This cleaner went against my orders and washed ALL of my clothes -- suits, ties, coats, bags, etc. Close to $5,000 of clothes have been damaged, and Handy sent out a claims adjuster to as the situation. This adjuster has since deferred me back to Handy, telling me his 'work is done.' Handy has now instructed me that their claims dept. can only be reached by email, and have guaranteed a response in 24 hours twice, to no avail.

I feel I am being mislead in hopes that I will just go away...Desired Settlement: I want the clothes replaced or reimbursed in full. I have already had to replace all of my suits.

Business

Response:

Hey there [redacted], We reached out to you recently about getting your claim resolved. We just need to get copies of your receipts sent to our claims team and we should be able to move forward ASAP. Thank you for your patience and understanding.

Review: I have had the worst customer serve with Handy. I had once agent come by to clean my home and left without cleaning because she thought she saw a mouse. Since then they have reschedule me without my permission and have charged my debit card two $25 charges, and two $50 charges for a service I NEVER received. I have spoken to 5-6 rude agents who have promised me refunds and I have yet to see them pending on my account. I have had an agent [redacted] give me the worst attitude and she kept cutting me off while I was trying to explain my frustration. I am so disgruntled at this point.Desired Settlement: I need a complete refund and I need an apology for agents being rude and not being able to resolve my issue. They also need to stop charging people before the service was even done. I wouldn't have gotten charged because I never received a service. I think that [redacted] needs to be spoken to severely about how she can better her service. Most of all I just want my refund back and be done with this awful company.

Business

Response:

We apologize for the poor experience that this customer has had with our service and it appears that a refund for $50, the price that she paid for her most recent booking, was issued on 3/**. Also we will be sure to follow up with all of our agents to ensure that they are providing the best customer experience possible. This refund will take 3-5 business days to post depending on the bank or credit card company.

The worst company ever--totally dishonest and irreputable

Review: A handybook "professional" came to clean my apartment on Monday, January **, 2015; my sister and I live in a small convertible one bedroom apartment with one bathroom, tiny living room, and small kitchen. Once they arrive we show the handybook around and then leave them alone in the apartment for the day as we have to go to work. We do not give them a key but tell them to just close the door firmly behind them as the door locks automatically when closed. When we came home around 6 the door was left ajar and I came home to find the apartment messier than we when we had left it. All of our prior handybook cleaners cleaned the apartment to absolute perfection in the allotted three hours so we were obviously very upset to walk into the mess that we did. There were coffee stains on the kitchen counter, the dustbuster was just lying on the couch, and there was a dirty cardboard box from a TARGET shipment I had just received sitting on my white bed!! There were crumbs on the ground, fingerprint stains on the microwave, and the place was still SO dusty. We immediately wrote handy with our frustrated remarks. The next morning we realize a hair curler is no longer where we usually leave it - assuming the handybook cleaner placed it in the bathroom with our other hair products, we were very upset to see it was not there or anywhere to be found. As my sister and I continued to get ready for the day, we notice more things missing. Throughout the week I noticed over $1,000 dollars worth of makeup, shoes, and leather goods were all gone! I have already filed a police report and I hope to get someone from handys insurance to come review my apartment this week, but I still wanted the Revdex.com to be aware of the incident. I want the employee to be held responsible for either the stolen goods or negligence as she left the door to my apartment open.Desired Settlement: I would love for handybook to either get the stolen goods back for me from the handy cleaner or at least replace them for me. I have almost every receipt of the items she has stolen.

Business

Response:

At this point we have been working with the customer to resolve this claim. We have been in contact with the Police and our third-party insurance adjustment company. We hope to get this resolved as soon as possible and this past week adjusters were sent to the customers home as well as the police have opened an investigation. At this point time is the only thing that is needed to resolve this issue.

I have never dealt with a company with worse customer service, including not honoring promises made by their reps. I had a no-show for my first service which I had paid for. When I called, I could not reach anyone, and there was no way to leave a message. When I emailed, every step of the communications was with a different person. Even when I was finally able to speak with someone, they promised a call back and it never happened. I had such a hard time trying to get responses and rescheduling my appt that one of the reps gave me two complimentary cleanings. I did end up using one of them, but when trying to schedule the second one recently, I was put through weeks of replies from five different reps telling me I had used both free cleanings. I only had two cleanings by this company, one of which I paid for. I forwarded the email with the promise of two free cleanings with full explanations, case numbers, dates, names, and they finally acknowledged it, but every one of them told me I had used both free services. My account on their own site shows only two cleanings completed and I paid for the first one--had a no-show on the first appt, without even a call. Was finally able to reschedule, and that cleaner did a poor job, leaving items undone that she checked on a list as completed; then on the second cleaning, the floors were left dirty and she stole an item. I have wasted many hours both times I made contact and am so frustrated with this business that I literally want to scream. I was unable to get satisfaction and this has left me exhausted and upset. I see their rating is an "F" and there have been 80 complaints (company only responded to 40), so I guess I'm not the only one with issues and a negative experience.

Review: I am still bracing from a traumatic experience as a first-time customer of Handybook yesterday. My cleaner did not show up, and in addition to that I spent 2 hours on the phone with Handybook, to no resolution. I had booked a cleaner ([redacted]) for my move-out – I was moving out the next morning and would be charged a fee if the unit was not clean.

I’m disappointed, disgusted and horrified by the following:

1) Lack of reliability of your cleaning staff (cleaner did not show up)

2) Dishonesty around the facts (or a severe lack of communication, which may be just as bad) from the customer service staff -- I was repeatedly told by the staff that the cleaner would be coming (at one point he even said she would be at my place in 40 mins). Conversely, when I called the cleaner right back, she told me that Handybook was not being honest as she told them she had no time estimate and she may not be coming at all. If I had known this, I could have made other arrangements with Homejoy or other services. Instead I was left dangling for 2 hours battling it out on the phone with Handybook.

3) The poor customer service- including a supervisor who told me he would call me back right away in fact HE LEFT FOR THE DAY within 10 minutes of telling me he'd call me back (WTH??).

4) The fact that Handybook does not take responsibility for its misbookings and did not have a cleaner on hand to make this right. I kept getting excuse after excuse for why the cleaner did not show up. Not my fault, I just want this solved. I was told they have no other cleaners.

5) The extended wait time it takes for me to be put on hold the 5x I called customer service -- at least 20 mins on the phone.Desired Settlement: I'm not sure what will make up for the trauma I received, but I need to speak to someone about this.

Business

Response:

Hello,

Thank you for reaching out. My apologies that your first experience was negative. We work hard to accommodate all customer requests and work hard to find a professional last minute when one cancels. The professionals are independent contractors and so we can only facilitate the communication. Please reach out to [redacted] if you're still awaiting a refund so that we can process it for you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been in touch with the business directly already. I have been refunded for the service u never received. However, they still will not reimburse me for the cleaning supplies that their customer service representative promised me they would reimburse. Their response is the representative shouldn't have promised that. I believe companies need to honor their commitment to statements made by their customer service employees, and this failure to do so fundamentally erodes my trust in this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

We have refunded you for the service and my apologies about the hassle. Our management team has evaluated the situation and we cannot find record where any agent promised to pay for supplies purchased during this appointment. Our policy states that the professional is responsible for purchasing and providing the supplies for the appointment.

Consumer

Response:

At this time, I have been contacted directly by Handybook, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The company is not honoring the commitment its customer service representative made to cover the express in buying cleaning supplies which we were obligated to do after their cleaner did not show up last minute. At this point it appears the company won't resolve this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Handy.com advertised on [redacted] for a $20 cleaning service. This was a discounted rate in order to try their service. However, they set up a re-occurring appointment without my knowledge and kept charging my credit card. There were no receipts exchanged no e-mail confirmations, nothing to tell me this was happening other then me looking at my credit card statement to see this was happening. When I called them they were unapologetic, unhelpful and extremely rude. I want a full refund.

The added insult was the first e-mail I received from them was setting up an account after I spoke with them on the phone. I feel like they are trying to cover up their mistake and making me a victim to paying their fees.Desired Settlement: $116

Business

Response:

Hi [redacted], We apologize for the inconvenience. The [redacted] promotion you used to sign up for our service states that you must sign up for regularly scheduled service in order to redeem the offer. We also send 7 day and 24 hour reminder emails for all upcoming bookings with us. You can cancel any unwanted bookings in your bookings page and can cancel your cleaning plan anytime directly in your profile page. Regarding your refund for $116 we do see you disputed both charges of $58 with your bank or card company. As a result our system cannot process the refund for you until the dispute has been completed. All future bookings have been canceled and the cleaning plan on your account has been deactivated. Your account has also been deactivated. If you're signed in on any devices please sign out to complete the process. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: I was trying to book a handyman to come fix a broken doorknob. I decided to use Handy.com and was originally going to book someone for an hour or so, since you have to pre-determine the amount of time and then pre-pay based on the chosen amount of time. I distinctly remember seeing an option for an hour or hour and a half (although I no longer see that on the site), but the site said that they "recommend" 2 hours. Knowing nothing about doorknobs (which is why I wasn't fixing this myself), I deferred to their expertise and booked 2 hours. I'd dealt with Handy in the past and I was concerned in the past about booking someone for too much time than needed. I remembered being assured that I would be refunded for any unused time. The handyman came, and, sure enough, it took him about 20 minutes to fix the doorknob. He even parked in an alleyway (where you are not allowed to park) because he even knew it would not take long. He asked if I needed anything else done. I asked him to clean out my dishwasher filter, since he was already there, which took another 10 minutes or so. After that, I didn't have anything else I needed him to do and he left. I went back to Handy and asked about getting a refund for the 1 1/2 hours that I did not use but was rebuffed. I exchanged multiple emails with them and was told first that they did not "guarantee" reimbursement if someone was there under 2 hours. Then, in a subsequent email, another employee told me that there was "no way" to get a partial refund for the unused time. Nobody--neither the company nor the handyman--ever said anything about being charged for time I did not use. And it is entirely misleading to say they "recommend" 2 hours, tricking you into agreeing to 2 hours, and then requiring you pay for the whole time even if you do not use it all. I would have gone with another service or come up with something else for him to do if I'd known I was paying for 2 hours anyway.Desired Settlement: I am happy to pay $30 for the half hour I used. I would like a refund for the remaining $90 for the other 90 minutes that I did not.

Business

Response:

Thank you for reaching out. The refund of $90 is processing and will clear in 2-3 business days. We apologize for any confusion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Unfortunately, the "confusion" was they refused to give the refund until I disputed the charge and filed this complaint. But now that they have, the matter is more or less resolved.

Sincerely,

Review: I am being charged a $15 cancellation fee for Handy's fraudulent auto bookings that I caught at the last second.Desired Settlement: I want the $15 they stole from me back- I also want all future bookings cancelled and my account with this horrible company closed permanently.

Business

Response:

Hi [redacted],We've gone ahead and canceled all future bookings and deactivated the recurring cycle on your account. We've also refunded the $15 cancellation fee and refunded the $75 in credit in your Handy account back to your card. You can expect to receive this in 3 to 5 business days. Best,Dinis

Review: This company is impossible to get ahold of. Three time in a row I cancelled my booking and the poor people still showed up and never got notification of the cancellation. They have reoccuring schedules and do not update cancellations so cleaners and handy workers come from all the way around the city to do a task and finally get there and realize that it's been cancelled. The first time it happened, even though I didn't need someone I just paid the woman to work anyway because I felt so bad. The third time it happened even though the guy came all the way from east harlem to brooklyn I had to send him away because I couldn't afford to pay for something that I didn't even agree to just because they are a sorry excuse for a company. I've tried emails, I've tried calling after spending 30 minutes looking for a contact number to even reach a human. After waiting on the phone for 30 minutes I can't take it anymore. This business needs to be shut down. These are human beings that they are stealing real work away from, robbing people of their money and hiding when there needs to be a resolution.Desired Settlement: My desire outcome is to get my money back, to be completely taken out of all of their systems and never be contacted again by anything affiliated with them.

Business

Response:

Hi [redacted],We've gone ahead and canceled all future bookings and deactivated the recurring cycle on your account. We've also deactivated your account. If you're signed in on any devices please sign out to complete the process. Unfortunately due to our cancellation policy we're unable to refund you for your August [redacted] booking. A professional was sent to your home but was not able to get in and get started and turned away by you at the door. We send 7 day reminder emails and secondary 24 hour reminder emails for all up coming bookings. This gives you ample time to cancel any bookings you do not need and avoid additional fees. Best,Dinis

Review: On June **, 2015 I had an appointment with a handy professional for a 4hr home cleaning at 5pm which was cancelled by Handy prior to the cleaning professional showing up and the cost of the cleaning, $87, was credited to my Handy account.

A week ago I rescheduled another cleaning to occur on July **, 2015 at 5pm for 3.5hrs through handy; they applied my $87 credit and charged an extra $14 for their service.

On the afternoon of 7/**, I was contacted by Rodeline, the cleaning professional, to see if she could come earlier than 5pm. I contacted my husband who agreed to be home by 4pm so that she could get a head start on cleaning. I confirmed the time with Rodeline and she said that she would let me know if she was able to commit to this time. In the afternoon, Rodeline contacted me again on what I assumed maybe her personal cell phone (###-###-####) to see if I could reschedule for 7/** in the morning due to her having a migraine "which she only has once a month and when she gets them they are bad..." I responded that I can only reschedule for the evenings when I am home or the weekends and I also said if she couldn't make it feel free to cancel. She then asked if she could do the work without anyone being in the home as some of her clients have done before but I answered no since this was her first time, I would prefer to be there. Rodeline also asked about my [redacted]ilability for Sundays in which I responded that I would have to check with my husband since he is home most Sundays; these conversations took place over the span of a half hour.

At 4:30on 7/** I was contacted again by Rodeline to tell me that she just got up from her nap and she is sorry but she still has a migraine. I responded to Rodeline that it was fine so I guess she could cancel from her end in which she responded "I'm not sure you understand. I get charged for cancellations that's why I asked if you are able to reschedule." I told Rodeline that I too would be charged for rescheduling at such short notice but she said that if I reschedule with the same person, I don't get charged. She then proceeded to call my cell phone at 4:46 to explain that she will lose money if she cancels so that's why I need to cancel. I assured her that if she wasn't feeling well there was nothing that could be done and since this is the 2nd time in a month that this company failed to provide a cleaner that I was going to cancel my service with them. I didn't hear anything else from her after I said this so I hung up.

At 4:58 after she had verbally told me she wasn't coming, she sent a text from what I presume is the work phone (###-###-####)) that she is running 30 minutes late for my booking, see you soon. At 5:35 she sent another text stating that she rang my bell multiple times and that she was there. Due to the fact that she said she was not coming, I didn't go straight home (although my husband was there since 4pm waiting on her) when I came in my house at 5:22, she was not here. She text to say that she didn't get a cancellation , although I cancelled around 5:18 for a no show (as my husband waited at home for her) and she had been outside of my home for 15 minutes which is clearly not true.

I don't expect to be credited for any additional serviced but I do expect a full refund of $101 to the credit card on file. I didn't receive the service that I booked, instead I am very disappointed with the lack of service I have been provided.Desired Settlement: The credit card on file for [redacted] will be credited in the full amount that was the total of both cancellations, $101.00.

Business

Response:

Hi [redacted],Thanks for providing such detailed information. I'm very sorry to hear about this and do apologize for any inconvenience caused. This situation was not handled properly and we'll be sure to follow up with both the professional that should have kept her promise to show up and the agents that should have issued a refund right away. We've gone ahead a refunded at total of $101 to your card. A refund for $14 was issued on July **. A refund for $87 was issued today July [redacted]. You can expect to receive this refund in 3 to 5 business days. Best,Dinis

Review: Handybook is a local cleaning service company. One of their contracted cleaners severely damaged the marble counters and flooring in the bathroom using an acidic cleaning product. This complaint was reported to them through their claims process immediately. As requested we received two different estimates for repair of the marble surfacing and followed all appropriate protocols. They sent out an adjuster for assessment in December 2014. We have never heard any response to the claim despite 15-20 phone calls and emails. We have never been provided any significant information regarding our claim.Desired Settlement: We would like Handybook to accept responsiblity and meet their obligation as recommended by their adjuster and process our claim so that we may repair the damage caused by their cleaner.

Business

Response:

Hi [redacted],I took a look at the status of your claim, and I can see that we have approved your claim and sent you a release form. Please just fill that out and return it to us and we will be able to pay the amount specified. If you have any questions please reply to one of the emails we have sent you through the process.Best,[redacted]

Review: This company steals wages from it's workers. Refuses to allow them access into the professional portal so they can see their schedule. There's no number to contact anyone. You are forced to email random people or computers, who at any given moment will decide to ignore any of your requests. You are forced to take jobs in areas you may not travel to because they only disclose addresses at the very last minute. This also prevents you from being able to make a schedule of anything for your day. You can't cancel any jobs no matter the emergency without you being docked for pay. You CANNOT DISPUTE ANYTHING! They do as they please and threaten to remove you from their portal if you fail to meet their standards. Their pay scale is up and down on any given day. One day you are making $20, the other you may be making $15. Customers are not told that ratings are essential to the lives of the professionals. If you are rated low or not at all, you have no way of finding out why or any chance to fix it. Work as much as you want, IF you can find jobs in the portal. No matter how much you have worked it holds no barring on how they dismiss you when they are ready. And go to the main office at your own risk. You'd be lucky if someone is there. They will close offices randomly and tell you that there is a sign on the door. (As if you live there to know!) This company is terrible! And no one should use them for work or for services. They violate your labor rights as "independent contractors." And they even rob customers.Desired Settlement: This company needs to be sued and not exist at all!

Business

Response:

Hi [redacted],We're sorry to hear you're having issues with the Handy platform as an independent service provider. We have a help center available in the Handy Pro app that you can use to report any issues. Checking your account we do see your previous inquiries have been responded to. During orientation, you should have been provided with information regarding any professional withholding. Also covered during orientation, your pay tier is determined by the amount of jobs you complete and the rating from customers over the past 28 days. If you continue to have any issues going forward, please contact us through the help center in the Handy Pro app for assistance. Best,Dinis