Hartford Courant

December 1, 2016 [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free [redacted] advertisements at your residence. We wish to apologize for any inconvenience that you might have experienced as a... recipient of this free information. We have been informed by [redacted] that she has spoken to the local distribution representative in your area and they have made note not to deliver these flyers to your residence in the future. Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted action meets with your approval. Sincerely, [redacted] Circulation Department

July 27, Revdex.com Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscriptionHere at the Courant it is our intention to provide the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager Jorge Madeira that he has addressed this delivery matter with the distributor and has spoken to you as wellMrMadeira was very pleased to hear from you that delivery was good when you both spoke and that you agreed to keep him posted in regards to any future delivery discrepancies The Hartford Courant wishes to thank you for bringing this matter to our attentionWe sincerely hope that the above-mentioned action meets with your satisfaction and we appreciate the opportunity to continue servicing your residence Sincerely, Valerie C [redacted] Circulation Department

February 19, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have forwarded your delivery concern to operational manager- Jorge M [redacted] who placed a call to your household and left a message with his contact informationAlso, delivery concern has been addressed with the local distributor for an immediate resolution Our records reflect your subscription reinstated on 12/10/and reported service problems communicated to the Customer Service DepartmentService credit for reported non delivered newspaper on 12/10/15, 02/04/16, 02/05/& 02/07/has been appliedThe paid thru date for your subscription has been extended to 12/11/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative

August 24, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving mistakenly delivered newspapers that you mentioned in your statement to the Revdex.comWe wish to sincerely apologize for any inconvenience that this matter might have caused you We have been informed by Operations Manager [redacted] that our local distribution representative has confirmed that all newspaper deliveries have been stopped to your home address and that, additionally, [redacted] *as provided you with her contact information Here at the Hartford Courant it is our intention to provide the best possible service to all residents and we hope that the above noted actions meet with your satisfaction Sincerely, [redacted] Circulation Department

January 29, 2014>Revdex.com Case # [redacted] Clearly we have failed to deliver quality service to this subscriber, and for that we are truly sorry The account has been stopped and a refund in the amount of $has been issuedPlease note that refunds can take up to two weeks for processing We hope you find this resolution satisfactory Sincerely, [redacted] Senior Customer Service Representative

I purchased a subscription for home delivery of the Sunday Hartford Current (via phone) back on Sep 10, 2019. I was told delivery would begin in a week or so. After not receiving a paper after two weeks, I called the Hartford Current and they said they would look into it and would fix the problem. They said we are in their delivery area so they weren't sure what the issue was. Well, each week came and went, and still no Sunday paper. I would call each Sunday to request re-delivery when it was evident no paper was coming, which they said they would do, but still no paper ever came (except for two times they got a paper out to me, once late in the day, and once on Monday). I have called the paper every week since then, and the customer service reps continued to say they would escalate the issue and assured me they would get it resolved, but I still have never received a paper (except for the two times already mentioned). Today I called and cancelled my subscription as I am tired of dealing with this. It's amazing to me that with print papers struggling as they are to stay alive, they don't have better control over their carriers to be able to resolve such a simple issue, so that they have to lose a paying customer. I'll never purchase another Hartford Current!

From: [redacted] m] Sent: Wednesday, September 07, 12:PM To: Revdex.com [redacted] >Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # I received a refund in the mail today

Complaint: [redacted] I am rejecting this response because: I continue to get the paper sporadically I have not rec'd of the last issues No paper again today I rec'd a call from the Hartford Courant on 12-wanting to know if my paper came that day, it did I was also told by the "distributers" manager I would get another follow up call to ensure all is OK Never received that call and all is NOT ok I honestly believe that the Hartford Courant does not care in the least for their customers, if they did they would folland do what they say they are going to do, absolutely terrible service! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Unfortunately I still have not received the refund and it was mailed days ago - should not take that long if it was mailed on the date they said.Sincerely, [redacted] ***

Is it a new policy to just throw the Hartford courant paper at the end of the driveway in the rain and snow? Another review regarding the man at the Home Show in East Windsor, CT - very rude - when I asked him the question regarding delivery his response was what do you expect we are not going to put your paper on your porch. I said the JI did this and his response was good for them. Unexceptable…..

April 17,
Revdex.com Case# ***
Again, we apologize for the obvious frustration you have suffered as a result of delivery of the Reminder News product.
We have addressed your concerns with operational manager- *** *** and with the local distributor for an immediate resolution.
Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. Please contact our customer service department at *** should you have any questions
Sincerely,
*** ***
Senior Customer Service Representative

The issue has been resolvedThank you
"background: white none repeat scroll 0% 0%;">*** ***

***
From* *** *** [mailto:b.***] Sent: Tuesday, September 20, 2:PMTo: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
* Still not getting g the newspapers delivered on a regular basisMissing or papers a weekI have been calling Lola and reporting it every weekI know the delivery is only going to get worse as the winter comes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 12,
Revdex.com Case ***
I’m writing in response to your concern submitted to the Revdex.com
A request to receive electronic edition of our newspaper was received and processed for 07/10/2013. Per a your telephone call to our customer service department on 09/04/and our finance department reviewing documents you had forwarded, it was discovered that there were subscriptions to our electronic editionEach subscription reflected a different address and email address
We have discontinued subscription, stop date was 09/26/and have also cancelled the charges for subscription in the amount of $207.20(cost from July thru 09/25/14). A credit to your credit card in the amount of $was processed on 09/25/and a credit to your credit card in the amount of $was processed on 11/21/An additional credit to your credit card in the amount of $was processed on 12/12/(this transaction will reflect as a credit to your credit card within 3-business days)
Please accept our apologies that a telephone call was not placed to explain the outcome of your concern and for any inconvenience you may have experiencedWe value your readership and I hope the information provided is helpful with any questions or concernsIf you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
*** ***
*** *** *** ***

April 01,
size="3">
Revdex.com Case# ***
I’m writing in response to your concern submitted to the RevDex.com regarding our *** *** *** *** being mailed to your
home
Please accept our sincerest apology for the
obvious frustration and inconvenience you have sufferedYour
request to stop mailing *** *** *** *** to you household and removal from
our mailing list has been processedEffective immediately, product will no
longer be mailed to your household
Again, you have our sincere apology for the
obvious frustration and inconvenience you have suffered. We
hope you find this resolution satisfactory.
Please contact our customer service department at ###-###-#### should you have any questions or concerns
Sincerely,
Carmen T***
Senior Customer Service Representative

April 07,
"LINE-HEIGHT: normal; MARGIN: 0in 0in 0pt" class="MsoNormal">Revdex.com Case# ***
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have forwarded your delivery concerns to regional manager- *** *** for an immediate resolutionA representative from the local distribution office and regional manager-*** *** have contacted you and will also spot check the delivery to your household on 04/09/and on 04/12/
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday and SundayWe hope you find this resolution satisfactory. Please contact our customer service department at *** should you have any questions
Sincerely,
*** ***
Senior Customer Service Representative

December 21,
Revdex.com Case
***
New Roman" size="3">
Please accept our sincerest apology for the inconvenience you have
suffered as a result of your newspaper
delivery issuesWe
have contacted Operational Manager-Jorge M***, who has contacted you and has
provided you with his contact information Also,
delivery concern has been addressed with the local distributor for an immediate
resolution
Again, you have our
sincere apology for the obvious frustration and inconvenience you have
suffered. You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
everydayWe hope you find this resolution satisfactory. Please contact our customer service
department at ###-###-#### should you have any
questions
Sincerely,
Carmen T***
Senior
Customer Service Representative

July 15,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to your Thursday/Sunday weekly subscriptionHere at the Courant it is our intention to deliver the best possible service to all of our subscribers and we
do apologize for any inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager John W*** *hat the local distributor in your area spoke to you directly via telephone in regards to your delivery issuesAs per your conversation with the distributor, we have been informed that the company will be doing a spot check on your deliveries to ensure that they are taking place on Thursdays and Sundays
Additionally, we have applied a credit to your account for the Thursday papers that were not receivedWe appreciate you being a loyal subscriber, and due to this credit, your new paid through date will now be October 15,
We wish to thank you for bringing this matter to our attention, and should you have any additional questions or concerns, please feel free to contact our Customer Service Department at *** ***
Sincerely,
Valerie C*** Circulation Department

October 12,
class="MsoNormal" "MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">Revdex.com Case# ***
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have forwarded your delivery concerns to regional manager- Jorge M*** who placed a call to your household on 10/09/and left a message
Our records reflect your subscription reinstated on 01/18/and reported service problems communicated to the Customer Service Department as of 09/05/thru 09/25/A service credit of weeks, for reported delivery issues has been appliedThe paid thru date for your subscription has been extended to 11/28/
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions
Sincerely,
Carmen T***
Senior Customer Service Representative