Hartford Courant

July 14,
Revdex.com Case# *** I’m writing in response to your concern submitted to the Revdex.com regarding your Hartford Courant subscription
Our records indicate that on 6/18/you spoke to a customer service representative, stating that your delivery should have
stopped per your phone call in AprilHowever, we have no record of receiving any other phone calls on your account
Your subscription has been stopped and a credit of $has been processedFor future reference, please note that all subscriptions are continuous and that you must call us to cancel, which we realize you didUnfortunately, proper procedures were not followed causing your subscription to remain active
Please accept our sincerest apology for the obvious frustration and inconvenience you have sufferedIt is our sincere hope that we have the opportunity to better serve you in the future
Sincerely, *** *** Senior Customer Service Representative

July 24,
Revdex.com Case #***
0in 0pt" class="MsoNormal">
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues
We have addressed your delivery concerns with the local distributor-who contacted you on 07/15/Your account has been credited for the reported non delivered newspapers from 07/10/thru 07/12/Service credit applied to your account has extended your subscription renewal date
Again, we apologize for the delivery issue and for the inconvenience you have experiencedYou are a valued subscriber and we will do everything possible to ensure that you receive your newspaper delivery every dayPlease contact our customer service department at *** or *** should you have any questions regarding this matter
Sincerely,
*** ***
Senior Customer Service Representative

Complaint: ***
I am rejecting this response because: The bill I got was significantly more than the $credit they were going to apply. I would like the service cancelled, and the bill balance paid in full. The message I got makes it seem like it's all set, but saying they have credited my account is not the bill I got. The bill I have has a balance of $46.75.
Sincerely,
*** ***

July 24,
Revdex.com Complaint #*** Tribune Media experienced some transition challenges with the acquisition of the *** ***, which negatively impacted this customerPlease accept our sincere apology for the frustration and inconvenience that resulted
We have confirmed that all
adjustments have taken placeThe account balance is now $and should remain that wayI have attached a copy of a new invoice that shows this information
In addition, *** *** of *** *** *** spoke with the customer yesterday and explained the situation*** also gave his contact information for any future renewals or ads that might be required
We hope you find this resolution satisfactory*** *** Senior Customer Service Representative
The Hartford Courant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

minor-latin">
March 24,
Revdex.com Case #
***
I’m writing in response to
your concern submitted to the Revdex.com, regarding your newspaper
subscription and premium issue charges
The premium issue
fee was implemented to help defray print and delivery costs associated with
these special issues our readers have come to enjoyAll subscriptions may
include up to premium issues per year, for each premium issue, your account
balance will be charged a fee up to $in the billing period when the
section publishes and will result in shortening the length of your billing
period. Communication reference our
premium issues is provided on your invoice and also communicated in our
publisher’s box on page AYou are a valued subscriber
and we are sorry to hear that you cancelled your subscriptionThe charges for
the premium issues have been cancelled from your accountDelivery of your Thursday
thru Sunday newspaper subscription will resume on 03/26/Your account will
not be charged for any additional fees for receipt of these premium
issues.
Payment of $
received on 04/28/pays for weeks of your Thursday thru Sunday newspaper
subscription from 04/05/thru 04/02/Interruption of service for weeks
(03/12/- 03/25/16) and an additional credit of weeks have been applied to
your accountThe paid thru date for your subscription has been extended thru
04/30/16. Please disregard the final
bill for $that was mailed to youThe renewal date for your subscription is
05/01/As requested, I have processed cancellation request and delivery
service will stop as of 05/01/
Please be assured
that we appreciate your concernWe again apologize for the obvious frustration you have
sufferedWe hope you find this
resolution satisfactory and you will give us an opportunity to continue delivery
service to your household If
you have any additional questions or concerns, please contact our Customer
Service Department at ###-###-####.
Sincerely,
Carmen
T***
Senior Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
It seems it took filing a Revdex.com complaint, before Hartford Courant bothered to have Jorge (or any other manager) call me to discuss the issue I'm grateful it's resolved for now
Sincerely,
*** ***

September 14,
Revdex.com* ***
We are unable to respond as no reason was stated
***
*** ***
Circulation Department

March 02,
Arial">Revdex.com Case# ***
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have contacted regional manager *** ***, who has contacted you and has addressed delivery issues with the distributor for an immediate resolution
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every day and delivered in the paper tube We hope you find this resolution satisfactory. Please contact our customer service department at *** should you have any questions
Sincerely,
*** ***
Senior Customer Service Representative

December 21,
Revdex.com Case#
***
New Roman" size="3">
Please accept our sincerest apology for the inconvenience
you have suffered as a result of your
newspaper delivery issues
We addressed your delivery concerns with Operational Manager Robin
C***-who contacted you. Also, delivery concern has been addressed
with the local distributor for an immediate resolution
Your account has been credited
for reported delivery concerns from 06/07/thru 12/06/Service credit of
weeks has been appliedThe paid thru date for your subscription has been
extended to 02/14/
Again, you have our
sincere apology for the obvious frustration and inconvenience you have
suffered. You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
every SundayWe hope you find this resolution satisfactory. Please contact our customer service
department at ###-###-#### should you have any
questions
Sincerely,
Carmen T***
Senior Customer
Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, no one informed us that delivery was not possible in this area nor had we received a digital subscription. We have received a refund to this account. This matter was not resolved until we asked for your help. With sincerest thanks
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution seems satisfactory to me I was contacted by a Courant representative, not just the customer service person I have received daily papers without problem for more than a week now so perhaps the Courant has solved the problems with the contractorThani you, Revdex.com, for assisting in getting the Courant to recognize their problem with the new delivery contractor
Sincerely,
*** ***

June 27,
Revdex.com Case# *** I’m writing in response to your concern submitted to the Revdex.com
Please accept our sincere apology for the inconvenience you’ve suffered as a result of the damages to your front doorYour concerns have been addressed with the
local distributor (** ***) for immediate resolution
In addition, our regional manager, *** ***, contacted you, and established that the delivery contractor has agreed to pay for the damagesYou have also been provided the necessary contact information to send the bill once the door is repaired
You are a valued subscriber and we again apologize for the obvious frustration you have sufferedIf you have any additional questions, please contact our Customer Service Department at ###-###-####
Sincerely, *** *** Senior Customer Service Representative

January 15,
line-height: normal;">Revdex.com Case# ***
Please accept our sincerest
apology for the inconvenience you’ve suffered as a result of continued delivery
serviceWe have contacted Operational Manager-Robin
C***, who has left a message with her contact information Also,
delivery concern has been addressed with the local distributor for an immediate
resolution
You are
a valued subscriber and we again apologize for the obvious frustration you have
suffered. If you have any additional
questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T***
Senior
Customer Service Representative

April
15,
"margin-bottom:0in;margin-bottom:.0001pt;text-align:
justify">
RevDex.com Case# ***
Thank
you for contacting the Hartford Courant in regards to your Sunday Only
subscription. We wish to apologize for
any inconvenience or misunderstanding that you might have experienced as a
subscriber, or after receiving notification from our collection agency, ARM Solution.
Please
note that all Hartford Courant subscriptions are continuous subscriptions, as
noted on renewal notices. The following
verbiage regarding continuous subscriptions appears as follows:
This is a
continuous subscription that may be cancelled at any time. To cancel or make changes to your
subscription, you must call us at ###-###-#### or ###-###-####. We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers
delivered prior to cancellation
As
a valued former subscriber, the charges of $have been removed from your
account. Also, your account information
has been updated with our collection agency and the collection process has been
terminated. Please be further advised
that at no time were any credit agencies contacted
We
hope that this information has been helpful in dealing with any questions or
concerns in regards to your subscription.
Should you have any further questions, please contact our Customer
Service Department at ###-###-####
Sincerely,
Valerie
C***
Circulation
Department

June 25,
Revdex.com Case # ***
0in 0pt" class="MsoNormal">
I’m writing in response to your concern submitted to the Revdex.com
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesPlease be assured that we have addressed these concerns with the local distributor
Our records reflect non delivery service reported to the customer service department between the dates of 06/09/thru 10/26/14. We are sorry to learn that your delivery concerns were not addressed promptly
Your newspaper subscription has stoppedThe charges of $have been cancelled and account information has been updated with Arm SolutionsPayment of $received 12/11/paid for weeks of your Sunday only newspaper subscription from 12/08/thru 11/30/14. Service credit for non delivered newspaper on 06/08/extended the paid thru date to 12/07/For the reported non delivery service as of 08/03/14, a refund check in the amount of $14.25(remaining weeks) has been processedPlease expect to receive your refund check via *** within the next three weeks.
Again, we apologize for the obvious frustration you have experiencedIt is our sincere hope that you will allow us the opportunity to better serve you in the futureIf you have any additional questions, please contact our Customer Service Department at ***
Sincerely,
*** ***
Senior Customer Service Representative

I purchased a weeks subscription to Sunday only Hartford Couran through *** however half way though my subscriptions paper were not delivered every Sunday'sSometimes I did not get the papers for weeks at a timeOther papers were thrown on the wet driveway and soaked which had to be Thrown outI called their customer service many times and got empty apologies with promise of re delivery which did not happenFinally I filed a complaint with Revdex.com CT and received a call from regional managerShe offered to extend the paper deliveries for the missing onesCompliant was removedLast week I received a bill from Hartford Courant for $ I did not renew my subscription I even expressed the fact that I would never subscribe to the paper againI I contacted their billing department and told them I would not pay for the papers I did not ask forIf they decided to throw papers on my driveway without my consent that is their problemI know $ is not much but I refuse to be intimidated and taken advantage of by this organization even if it was for cents! I appreciate your consideration of this matterSincerely, *** ***
Desired Outcome:
Remove the charge, terminate any business and not to be contacted by Hartford courant again

September 15,
*** *** *** *** *** Thank you for contacting the Hartford Courant in regards to your *** ***l subscriptionHere at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and
we do apologize for any inconvenience you might have experienced due to this matter
Please note that two separate refunds (issued on September and September 14, 2016) have been processed by the Hartford CourantBoth refunds will be applied to your credit card within 3-business days of the processed datesThese two credits will bring your total refund amount to $
We appreciate your patience in this matter and hope that the above-mentioned action meets with your satisfactionShould you have any further questions, please feel free to contact our Customer Service Department at *** *** Sincerely,
Valerie *** Circulation Department

October 13,
Revdex.com Case# *** Please accept our sincerest apology for the inconvenience that you experienced due to a result of customer service related issues with your accountThe additional information that you were able to provide was
most helpfulIt was our pleasure to be able to correct this matter for you and in the process to be able to retain you as one of our valued subscribers
As per the information that you provided to us, we were able to clear the back balance due on your account, to remove your account from our collections division, and to honor the recent subscription offer that was mailed to youFurthermore, your check covering this one year subscription offer, for a Thursday through Sunday delivery, was received today and has been processed
We wish to thank you once again for your patience and cooperation in regards to resolving this matter and we appreciate the opportunity to continue servicing your residence with the "Hartford Courant"
Sincerely,
Valerie C***
Circulation Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The Hartford Courant's,HC’s, response contains some incorrect facts. For instance, we attempted for some time to
cancel our subscription once it became apparent to us that HC business
practices did not honor the subscription service which we had agreed to. We wanted the Sunday paper but as time went
out it appears the delivery included other premium papers identified by HC as
must have/must pay for
Amplifying on this theme, failing to listen to customers and
failing to honor agreements, after we paid the final billing amount of $
which HC telemarketers claimed would be our final invoice and our delivery
service would be cancelled HC then re-instituted delivery to us without our
permission to do so It didn’t end there either, they then began
the billing process all over even though our account is supposedly in
collection with *** Sure looks like a
publishing company which will do anything to maintain or increase their
circulation numbers
Additionally, the HC collection company, *** continues
their harassing mailing of collection notices, most recently mailing another
one to us post marked on September claiming we owe HC $which HC claims
was deposited into their bank account on Aug 14. Collecting what is already in one’s
possession sounds pretty silly as a minimum
Sincerely,
*** * *** ***