Haymarket Designs

To Whom It May Concern:Haymarket Designs finally shipped the order that was described in my complaint. Thank you for addressing it in a timely manner, though
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The customer has been refunded already

On June 2, 2015, I purchased a personalized monogrammed coffee mug for a friend's birthdayThe item description stated to give 2-weeks for the production before the item would be shippedMy bank statement says my account was charged the day after the purchase was made (June 3rd)I waited 1/weeks and then decided to e-mail the company to check the status of my order, as I had not received any word on shipping or anythingI received an e-mail back from someone named *** that said the mug would be finished in production and sent out by the end of the weekI waited another week and still had not received the mugI e-mailed again asking about the status and didn't receive a responseI've e-mailed almost every week since then and have received no response from any of themI also made complaint on FB website and did not get a response there eitherI've asked for a refund and have received no responsePoor customer servicePoor communicationI am currently in the process of trying to get my money put back on my debit card by card servicesI was told by my bank that more than likely, I'm going to have to cancel my debit card and get a new oneVery irritating and could have been avoided, but I'm not paying $for something that was never receivedNow, I will have to change all of my auto-pay accounts online because of this companies poor serviceDO NOT USE HAYMARKET DESIGNSBUYER BEWARE!!!

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would
not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** Hi there,I just wanted to let you know I received the letter in the mail regarding Haymarket Designs responseI did get my money back, but the ultimate concern of me making this claim is that brides, like myself, do not fall into the trap of ordering form themThe response they sent back that I never 'approved' the product is absolutely a claim and it is pathetic that they would say thatI have a string of emails of evidence and it really upsets me that they will continue to stay a businessPlease let me know if you need any more info
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Hello- Our records show your order was delivered on December 20th(tracking #***)I'm sorry you did not receive itWe will file a claim with *** and can either send
replacements or refund you for the order

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Haymarket Designs regarding complaint ID
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Regards,
Christina Drown

The cosmetic bags were delivered before ChristmasUSPS tracking number ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I contacted Haymarket designs to get a quote for an order of custom [redacted] for my wedding. I was looking to order 100+ custom [redacted]. After some deliberation on the cost, I went ahead and paid the deposit to get a proof of a design and explained what I wanted. It has been over a week and I have not heard back from them despite repeated emails. After doing some searching online, it doesn't seem that my experience is unusual, so I have contacted them again to ask for a refund. I will update this review based on what I hear back from them...

Refund issued

These koozies were delivered on June 15 - [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Haymarket Designs regarding complaint...

ID[redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company has intentionally been untruthful to Revdex.com.  As stated in my complaint, I emailed Haymarket on July 27th (see attached) and advised I was filing a complaint with my credit card company for the money to be refunded.  They were put on notice THEN that I was not satisfied with their customer service and they were still unresponsive.  On July 30th, I received a letter from the credit card company saying they had investigated and credited my card. (See attached).  In their response to Revdex.com, Haymarket said it 2.5 weeks after I had received the item when I requested the charges reversed on my card.  This is a blatant mistruth.  The money was refunded five days before the item was even shipped.  They have a history of not being responsive to their customers so I saw no responsibility on my part to continue to attempt to contact them after they shipped the item in question.
Regards,
Wendy Foster

The customer was refunded already on April 7th when we received the returned item. Please see attachment for refund confirmation.

To Whom It May Concern:
Haymarket Designs finally shipped the order that was described in my complaint.  Thank you for addressing it in a timely manner, though.
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Replacement was sent. [redacted] Tracking [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:i finally received my order, but the quality was absolutely terrible.  Not at all what is...

shown on their website.   complaint ID [redacted].
Regards,
[redacted]

I Placed 2 orders with Haymarket designs. One on 7/4 and the other on 7/12, and was charged in full when the orders were placed. On 7/27 I emailed them, inquiring about the 1st order. They said I'd receive tracking info on 8/3 and have the order by 8/5. Neither order appeared. Emailed them again on 8/7 & 8/13. No response. Finally found their phone #, called and it's disconnected. So .... DO NOT PLACE ANY ORDERS with Haymarket Designs!!! Right now [redacted] is disputing this. I think they must be out of business.

We have talked to the customer and working on sending replacements for missing items

The customer has been refunded for her order.