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Haymarket Designs

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Haymarket Designs Reviews (157)

I contacted Haymarket designs to get a quote for an order of custom [redacted] for my wedding. I was looking to order 100+ custom [redacted]. After some deliberation on the cost, I went ahead and paid the deposit to get a proof of a design and explained what I wanted. It has been over a week and I have not heard back from them despite repeated emails. After doing some searching online, it doesn't seem that my experience is unusual, so I have contacted them again to ask for a refund. I will update this review based on what I hear back from them...

My daughter ordered 11 beach towels for her bridesmaids. We were in a time crunch and Haymarket Designs rushed the order and upgraded the shipping when we had a last minute address change. The towels were a hit and I was very pleased with the customer service we received. After dealing with lots of wedding vendors they were some of the nicest to work with.

Review: On October 19, 2013 I ordered a hand-painted kleenex box from [redacted] for $62.00. I was told it would be a 6-8wk turnaround which was fine. In that time I moved and had a baby and lost track of time, so in February 2014 I contacted Haymarket Designs through their website to inquire about the whereabouts of my item. No response. I tried 2 more times and on the 3rd attempt at contacting them through their "contact us" section on their site, I finally heard back on March 17th, 2014 and was told, "I apologize it looks like you order was accidentally marked shipped during the holiday rush. We will have your tissue box shipped out by the end of this week! Thank you for your patience!" This was the first and last time I ever heard from them.

A month later I contacted them again. Nothing. Waited a week and emailed them again, directly through their gmail account this time. I've also sent them a message through their [redacted] page in case my emails weren't going through, and on May 5, 2014, I sent them a money request through [redacted] to make it easy for them. Nothing. Today is May 14th. I placed my order almost 7 months ago. A response would be great customer service. A refund at this point would be even better. Your assistance would be beyond appreciated in this matter!Desired Settlement: I would like a refund in the amount of $[redacted] sent back to my [redacted] account.

Business

Response:

Customer has been refunded

Review: I ordered from Haymarket designs online and was billed as soon as I placed the order. I have never received the product and have sent numerous emails and voicemails.Desired Settlement: I would either like the product shipped ASAP or would like to be refunded.

Business

Response:

This order was shipped on time in the 3-4 week production time period. [redacted] tracking number [redacted] shows they were delivered on the 4th.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: On March 28th I placed a personalized wedding order with Haymarket Designs after speaking numerous times with one of their wedding item consultants, I was assured my order would arrive in time for the occasion (by April 23rd). After not receiving my order by April 15th I began emailing the company and all the contacts I have for the company since they do not have a phone number listed where they can be reached. I emailed three times concerning my order and never received a reply. I even offered to pay a rush shipping cost. After the wedding occasion was over I sent the company another email stating how unprofessional I thought they were with not returning any of my concerned emails and that I would like a refund on my order since it did not arrive by the date given. The bride of the wedding party also placed a deposit on an order for her wedding which is less than a week away and has been trying to contact the company and has yet to receive her order or a reply from Haymarket. As of May 9th, I still have not received my order nor have I received a reply from anyone at the company.Desired Settlement: My preferred and desired income is a refund of my $110 for my personalized order which never arrived and an apology for the unbelievable lack of professionalism this "business" supposedly has.

Business

Response:

Customer has been refunded

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I placed an order with Haymarket Designs on Nov 17th, at the [redacted]. The order was promised by the first week of December and it is now Dec 13th and I have not received the order, nor any communication about the order. I have filled out the contact us form 2x on the Haymarket Designs website, emailed them twice, and sent a [redacted] message. There are at least 2 other [redacted] members who have also not received their orders nor any communication about the orders. There is no phone number to be found on the company website, and comments are disabled on [redacted]. My credit card was charged, I have a receipt from Square.#[redacted] for a total of $68.25Desired Settlement: I would like my order to be delivered as soon as possible, before Christmas.

Review: I placed several orders with this company, the first being a month ago and was told the products would ship within three weeks. I received no shipment confirmation email, have not heard from the company since receiving confirmation emails, and have emailed them twice.Desired Settlement: I would prefer to receive the CORRECT items that I ordered within one week, but will happily take a full refund if that is not possible.

Business

Response:

These koozies were delivered on June 15 - [redacted]

Review: I was charged $15.00 for haymarket designs to do a mock up of a coozie design for me to approve. I was then going to purchase the coozies for my wedding. After being charged the money, I never heard from them again. I emailed 3 more times and called 5 times and left messages.Desired Settlement: I would like my 15 dollars back.

Business

Response:

the customer has been refunded

Review: On 02/21/2015 I placed an order for a custom monogrammed beach towel from Haymarket Designs. Since the product listing on their website was not very descriptive, I consulted the FAQ portion of their website which described their beach towels as “100% cotton”.

On 03/25/2015 I received my order and it was a thin towel that is a poly blend and most certainly not 100% cotton as described on their website. I immediately emailed Haymarket Designs informing them that the product I received was not the same as was described on their website.

I noticed a couple of days later that someone had removed the verbiage regarding the beach towel description from their website.

I emailed again on 04/01/2015 as I did not receive a reply to my original email.

On 04/02/2015 I received a response from Hillary who I presume is the owner. She apologized and admitted that the website has outdated information on it and offered me a refund less my original shipping charges and a restocking fee.

I immediately emailed back on 04/02/2015 informing her that I expect a full refund as the error was theirs and the product I ordered was not what I received.

I did not receive a response so I emailed again on 04/08/2015.

Hillary responded again on 04/08/2015 again offering me a refund less my original shipping charges and a restocking fee.

I feel that I am entitled to a full refund since I did not receive the same product as described on the website for Haymarket Designs.

I have screenshots of their website before they changed it and also have the original email chain if needed.Desired Settlement: I want a full refund and I do not want to be charged for the original shipping nor do I want to be charged for a restocking fee since Haymarket Designs misrepresented the product they sent me.

My total charge was $66.00 on 02/21/2015.

Business

Response:

We have been in contact with Ms. [redacted] since April 2nd when she received her personalized beach towel and said she was not happy with it because it was not 100% cotton. We apologized for the mistake of old info on our FAQ page but pointed out that our product pages all have correct info and we have a gallery of photos of actual towels (http://www.haymarketdesigns.com/pages/BeachTowelGallery.htm). We have sold over 2,000 of our personalized beach towels in the past three years with no complaint that they were not 100% cotton. We explained to Ms. [redacted] that all of our personalized goods were final sale because it was custom made with her color selection and Monogram but offered her the option to return it, minus the original shipping and restocking fee (for the time in creating her custom design). These are the terms stated in our return policy, also on the the FAQ page (http://www.haymarketdesigns.com/pages/Returns.htm). We also gave her the option to keep the beach and refund her a portion of the sale for our mistake. Ms. [redacted] did not like either option and has since emailed us twice threatening to get a lawyer. We responded again with the options to return her personalized towel or keep it with a partial refund, both of which we feel are fair due to the custom personalization of the beach towel and correct information and pictures on our product pages and gallery. We have also since updated the FAQ to have the correct beach towel info.

Consumer

Response:

I have an additional screenshot of the ordering page where I selected my towel but it would only allow me 4 attachments. I can send the additional screenshot under separate cover if needed. I sent the ones that I feel are most pertinent.As you can see on the screenshots, on the customization page it has a warning that colors may vary due to "printing on the cotton terry material". And on the FAQ page it describes the towel as "100% cotton." Of course this is no longer there since it was deleted soon after I contacted them. In my original email response from Hillary at Haymarket Designs she admitted that the website had outdated and incorrect information.Nowhere on this website did it describe the towels as poly blend. In fact, that's why I went to the FAQ section in the first place because I couldn't find a description of the towels. Once I thought I had confirmation that the towel was 100% cotton I placed my order. The whole purpose of a FAQ section is to answer "frequently asked questions" such as "what are your towels made of?".That is my whole argument as to why I should receive a full refund. On the day I ordered (and also on the day I received) the website described the towel as 100% cotton but the product I received was not. They've updated their website soon after I contacted them and in fact if you go there now you will see that this verbiage has been deleted.I ordered what I expected was a 100% cotton towel and that's what I expected to receive. If the company cannot deliver what they advertised, then I feel I am entitled to a full refund.

I was hesitant to order from Haymarket Designs after reading some reviews. I loved their bridesmaid designs though and after emailing with decided to give them a chance. I was so pleasantly surprised! They were so quick to respond to emails, did custom color for me and shipped my koozies earlier than expected. I would definitely recommend them!

Review: I placed an order and paid an invoice due to Haymarket Designs on February 12th with the promise that my products would be delivered to my home address by March 20. On March 18th, I received an email from Steffi with Haymarket Designs that my products would be delivered on March 19th like promised, however, they arrived on March 20th. The business failed to deliver my products by the deadline discussed, so I had to have the package overnighted to me in Nashville after they arrived at my home. The package was also missing two of the products that I requested and paid for. I sent several emails to Steffi from Haymarket Designs stating the problems and requested that I get a full refund for the cost of the overnight shipping which was $70 and that I get the two additional products that were missing shipped as soon as possible, and she responded on April 1st in email with "I will have those two replacements shipped out asap and refund you for them and for the shipping for USPS' unexpected shipping delay." I have sent her three additional emails since that time (April 22, May 4, May 13) asking about the refund and delivery of the two products and have not heard back, nor have received the promised refund on my bank statement.Desired Settlement: I would like a refund of $70 for the overnight shipping that I had to pay out of pocket for the late delivery to my home address and I would like the two products that I paid for and did not receive to be made and shipped out as soon as possible.

Review: My sister placed an order for a monogrammed blanket from the website on 2/15/14 for my birthday in February. As of today, I still haven't received the blanket. On the website, it says to allow for 3 weeks for delivery, but it's been over 2 months. I attempted to contact the company on 3 ocassions on 4/23/14 through their website, 4/24/14 through the email address listed on their website and 4/25/14 through their [redacted] page. I haven't heard back from anyone. The order number is [redacted]Desired Settlement: If I'm not going to receive the blanket, I would like the $80 to be refunded to my sister's credit card.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Haymarket Designs regarding complaint ID[redacted].

Regards,

Review: I placed an order for a monogrammed lucite tray on February 5th via the Haymarket Designs website (order # [redacted]). The total charge was $71 ($60 for the lucite tray and $11 for shipping). Per the confirmation email I received, "please allow up to 3 weeks for your order to be completed before shipping." On March 10th using the "contact" feature on their website, I requested an update on the status of my order since it had been 4+ weeks. I received a response from [redacted] stating the following: "Hi [redacted], your tray is packaged up and will be shipping out today. Look out for a tracking number later this afternoon!". On March 16th, I sent a follow up mail stating the following: "Hi, I never received a tracking number. Could you please confirm if my tray has shipped?" and never received a reply. On March 18th, I sent Haymarket Designs the following message: "Last Tuesday you confirmed the lucite tray was shipping. I did not receive a tracking number as promised and still don't have the tray. It's been 6 weeks since I placed my order (13024043). Please cancel my order and refund my account. I'm very disappointed in your customer service and will order elsewhere."

As of today (March 25th), I have not been contacted by Haymarket Designs, have not received the lucite tray and have not been issued a refund.Desired Settlement: I would like a full refund for the lucite tray.

Business

Response:

This order has been delivered been delivered. UPS tracking number [redacted]If the customer no longer wants the lucite tray please have it shipped back and we will refund her minus the shipping.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I am extremely disappointed in the quality of service I have (not) received, as I placed an order for three personalized koozies on December 2, 2013. The order total, $58.50, was withdrawn from my bank account on December 5, 2013. I still have not received my order, even though it is over a month and a half later and the koozies were guaranteed to be delivered before Christmas, according to the Haymarket Designs website. If the koozies have already been made, I would like them to be shipped immediately and expect to be informed of all necessary shipping and tracking numbers. If the koozies have not already been made, I would like my order cancelled immediately and the full purchase amount of $58.50 refunded to my bank account.Desired Settlement: If the koozies have already been made, I am happy to pay for the price of the merchandise I ordered, but I would like complimentary shipping given that these were supposed to be Christmas gifts and I was left with nothing to give to the recipients. I would like them to be shipped immediately and expect to be informed of all necessary shipping and tracking numbers. If the koozies have not already been made, I would like my order cancelled immediately and the full purchase amount of $58.50 refunded to my bank account.

Business

Response:

Your koozies were originally shipped on Dec 20th via USPS. We apologize if you did not receive them. We have shipped replacements and refunded you for your shipping costs.

I paid and they never shipped the product. Terrible customer service.

I have the same compliant as many on website. There is noo phone number to reach them at and they don't ever respond to emails. I paid a deposit for a rough draft for [redacted] to which they sent me and said the colors I choose would not print out well. I responded and asked then to change the proof to something else, they never corrected what I asked them to, and never responded to ANY of my follow up emails that I sent. Basically took my money for the proof then disappeared.

I never received a final completed proof to place an order. They only responded to my emails and offered to give my money back when I posted a negative review of my experience online. Very ironic! I did get my money back but it took wiring that review online, which shouldn't be the case for any business. Brides save your time and money, there's a reason why there are so many negative reviews on this company.

Review: This is the third time I have had a delivery issue with this company. I ordered a monogram koozie about a year ago and never got it. I contacted the company and they sent another. I ordered some koozies around Christmas and never got them. I contacted the company to see what happened and never heard back but they were on sale and Christmas was over at this point so I didn't follow up. Finally, I ordered this monogram koozie on July 20th. On their [redacted] page, the company said I could pick it up locally in Richmond on August 2nd. On July 29th, I contacted them about picking it up that week and never heard back. After multiple emails and posts on their [redacted] page (which were deleted) and after threats to contact Revdex.com, I received an email on August 10th saying they would mail the koozie and I would be refunded for my troubles. Since then, I have sent multiple emails asking where my refund/koozie is and have not heard back.Desired Settlement: I would like the koozie and a refund as promised in this email from August 10th: Hi [redacted], I'm very sorry we have your koozie but you said local pick up and did not provide an email or phone number with your order for us to contact you. I'm out of town through Wednesday but I'm happy to deliver it to you then or mail it. We will also refund you for your troubles however [redacted] says you email does not accept money. Can you let us know another email that we could use? Thanks!

Business

Response:

The customer selected local pick up so we were waiting for her to contact us to schedule a pick up. When she emailed on Aug 10th we explained this to her and offered to refund her for the misunderstanding. The address she gave us with her order ( [redacted].) was not set up with [redacted] to receive refunds (according to [redacted]). We asked her for another address and she gave us the same address again. We have refunded the address tied to her transaction and the refund went to a [redacted].

Review: I didn't like the colors of my first koozie and after waiting over a week to hear a response I received my new koozies 3 weeks after I got my original ones after I posted negative reviews about them. Now 2 of my replacement ones are wrong. The order form had exactly how they were to be printed and they didn't even follow the order form. Now I can't get in touch with them to send me 2 replacement koozies for the ones they misprinted. I have spent a lot of money with them buying the koozies and sending the old ones back and I don't even have want I want. they have extremely bad customer servic. They do not respond to emails nor do they answer their phone. The address listed is wrong. The address I received my koozies from this last time was: [redacted].Desired Settlement: I would like to received two replacement koozies for the two that they sent that were not correct via the order form.

Review: I purchased a set of 4 monogrammed towels on March 27, 2014. I received confirmation of my order on March 27, 2014 with a note that it may take 2-3 weeks to complete the order. It has been almost 6 weeks and I never received the towels. I have contacted the business three times for an update regarding my order and have never received a response.Desired Settlement: I would like to be credited the full amount of my order - $242.00.

Business

Response:

Customer has been refunded

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

I have successfully ordered things from HD in the past, but at Christmas this past year, I ordered a child's [redacted] plate which arrived with 2 cracks in it and an [redacted] 6 cover, which started developing cracks in all 4 corners within a few weeks. I complained and was told it was past the return date (my [redacted] cover is custom so I wouldn't have been able to return it anyway) and that maybe I was rough on my phone (absolutely not!), but that since I was a good customer, they would provide me with replacements. I told them I didn't want replacements, but would prefer a refund, since clearly their [redacted] is very poor quality. Nope, they wouldn't issue a refund, but said they would send me replacements. It is 3 months later, I haven't received a replacement plate or [redacted] cover, and I have emailed 2x within the last month to check on status, and they are completely ignoring me. I still have the cover on my Phone, as it's the only one I own, and it is severely cracked at all 4 corners and the little piece of plastic over the camera completely broke off. I am very upset they have not resolved this issue and would never buy from them again due to poor quality goods and complete lack of customer service. I have never experienced such poor customer service -- I mean, no business on the up-and-up would flat-out ignore a customer or promise something and then ignore them. VERY unprofessional.

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Description: Monograms

Address: PO Box 8541, Richmond, Virginia, United States, 23226-0541

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