HelloFresh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseall of of the products I have received from hello fresh have been unusable. I want my money back. I should not have to pay for produce that was either rotten and wilted or rock hard and completely unripe. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer reached out to us because she was unhappy about receiving another box and said that it was because had made our cancellation process purposefully difficult to do.  Unfortunately, at the time of her correspondence, a box was already on the way to her and we were unable to cancel it...

(we require 7 days notice), so we could not refund her for the delivery.  Our refund policy is to give credit, whenever there is a need to do so, towards a future delivery.  This customer had not made meal choice, so she received our automatic menu, but since she stated she would not be able to eat all three meals, we did a customer service gesture and credited her for one of those meals.  
From our Terms and Conditions concerning our refunds policy:
10.1.2
For any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will notify you of your refund, if any, via phone or e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via phone or e-mail that you were entitled to a refund. If all or part of a Product (Defective Item) is defective, we will credit you an amount equivalent to the value of the Defective Item towards a future purchase, including any applicable delivery charges and any reasonable costs you incur in refusing the Defective Item.

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Horrible customer service. Their Web Site is easy until you try to cancel. I thought it was cancelled and I'm now receiving a package I didn't want and of course being charged for it. Customer service rep while polite was not helpful. Management was rude. Don't order from this company unless you are willing to put up with poor customer service.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While the business ultimately offered a refund, it required two hours on the phone, multiple escalations and extended time on hold, and needing to arrange pickup to avoid having a box of rotting food in 92 degree weather on my doorstep. Staff was unprofessional and what should have been easily resolved resulted in two days of inconvenience-- all for a service that is marketed to busy professionals without the time to grocery shop. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  They have issued a refund. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.HelloFresh refunded $19 to my credit card. Thank you for your...

support!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The business has made no effort to meaningfully resolve my issue and its actions are unconscionable as they are asking me to pay for services that I will never receive.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Horrible customer service, billed without permission, would not submit a refund. Had to dispute with bank.

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Hello Fresh debited my checking account for a service I canceled.  I had put my "subscription" on pause following a failed delivery in early July.  I never resumed the service.  They randomly and arbitrarily resumed it for me.  The first notice I had of this was an email telling me there was a problem with my payment method.  Upon reading that email, I permanently canceled my subscription.  I contacted the company multiple times, via telephone, via email, and via on-line chat to find out why, AFTER canceling my account, they debited my account for $69.  Each and every person told me they would not refund my money.  I explained that I no longer wanted to participate in their subscription and that I had canceled my account BEFORE they debited the funds.  I want, and feel that I am entitled to, and full and complete refund of my $69.  They were not authorized by me to make the debit to my bank account.  I consider this practice on their part not only unethical but fraudulent as well.  They have continued to bombard me with emails asking me to "rate their service," and I have replied honestly.  Each reply to an email generates yet another email from them, and after a dozen emails, I still do not have a refund.  I also read numerous other complaints of similar activity on their part.  This practice should be stopped.  If a consumer cancels an order before it is shipped, or an order that was never ordered by me - they chose to "resume" my service without my knowledge or agreement - then the consumer should be entitled to a refund.

Hi [redacted],The $23 is the value of an entire meal. Because the issues you had with the box were for small ingredients, we have decided to credit you entirely for a meal. Right now you have a full meal credit on your account as well as having been refunded $23 so in total, for this vegetable issue, you have been credited $46 total for this issue. I can assure you if the meat was sealed and the box was cool they are safe to consume.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I am a first time customer. I was very excited to try hello fresh! I work full time as a Nurse Care Manager, have several volunteer commitments, and am in grad school part time to be a Nurse Practitioner. It would be great if I had healthy food delivered to my door and I would be able to save that time! As a 24 year old healthy professional, I believe that I am really ideally who Hello Fresh is attempting to market to.
This was my experience.
We are a no fish/ no pork house due to religious reasons. I was told I would be able to pick the items that were sent to me. At the end of ordered I got to a screen telling me to add stars to what I wanted. Well, I wanted a way to say absolutely do not send fish or pork to my house. There wasn’t anything so I called.
I waited on hold for 25 minutes. This is a service to save time and I just had to wait for 25 minutes! Only to receive a care associate who kept saying “[redacted]” OK she was clearly not getting it, and at some point started to get really rude and then actually hung up on me. I eventually cancelled the order then got an email saying ok your last order will be [redacted]. Gosh I really do not want pork/fish coming to my house so I email asking for someone to call me.
Someone does call, and I leave a meeting to talk to her because I am so concerned about getting pork/fish sent to my house. My Significant Other is Jewish, the no pork/fish thing was agreed upon when we moved in together, I need to make sure I am respecting. So she says she will order us things that are not pork/fish. I am so thankful! She was really nice. I think it was some sort of spaghetti, chicken tacos and steak. OK, all is good. She also waived the cost which I was pleased with considering the mess I have been through with hello fresh.
So then my package arrived [redacted]. It had shell fish, and pork. Big big no nos. Also I am almost positive there was only 1 steak, I can’t imagine needing to cut in half a steak for this. I gave the box to a neighbor.
I called and let them know, they said that they would send me a $23 reimbursement for my next box. Next box, no, I cancelled. This place is absolutely terrible, never, never again.

Hi [redacted],I apologize. The agent should have given you a refund for the box from 7/*. I am sorry that it had to get this far. If you have spoken to a supervisor they would have issued a refund. This agent will be spoken to about this. I will issue a refund for the 7/* box. I cannot issue a...

refund for the 7/** box, I apologize, but from my understanding, had you gotten the refund in the first place the 7/** box would not have been an issue. I do hope this is the case. You will see the refund for the 7/* box in 3-5 business days. Have a great day.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

·        Customer signed up using [redacted] towards her first delivery of our subscription service with www.hellofresh.com on January [redacted], 2015. ·        Customer received first delivery on February [redacted],...

2015.·        Customer was sent second box on February [redacted], 2015.·        In order to cancel a subscription, a customer must call or email us the [redacted] prior to their next delivery (for this customer, we would have needed the request by February [redacted], 2015).  ·        After the customer called on February [redacted], 2015, the account was cancelled.  Pursuant to our Terms and Conditions, a customer must cancel his or her subscription with HelloFresh no later than midnight on [redacted] the week before the next delivery. Failure to do so by the deadline means the customer is responsible for the cost of the box delivered. The Terms and Conditions must be agreed to by all customers in order to purchase a product from HelloFresh, and therefore this customer agreed to our Terms and Conditions. A full copy of our Terms and Conditions can be found here, http://www.hellofresh.com/termsandconditions/.

I placed an order for my first box last week using a groupon I had purchased. The shipment was supposed to arrive yesterday but when it didn't, I called the customer hotline and was told it would arrive early today. It is now the afternoon and I still have not received my shipment. When I called customer service, the person who responded made a vague statement that there was 'some problem' with the carrier they were using. I was told that I should get it today. I responded that I would be unwilling to accept any late shipments past today because the food (which includes raw meat) would not be fresh by then. I told the person I was speaking with that I would want a refund at that point. She told me that they don't issue refunds but would give me a credit on my next order. I told her that I would not be interested in any more shipments and that only a refund would be acceptable. Again, she said it was the company policy not to issue refunds. I found this incredible since the business was at fault for their poor service.
I would not recommend this company to anyone. It is not reliable or trustworthy.

Hello [redacted].I am very sorry about the experience you have had. You did not mention anything about your initial box in any of your correspondence with us. I do see your issues with the produce from your second box. I have issued the credit you were given as a refund to your account which you will see in 3-5 business days. I do hope this helps. Have a great day.