HelloFresh

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The company refused to refund or return the box even before it was delivered. I never ordered or selected the box and they have refused to acknowledge that.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
We are so sorry to hear about your unsatisfactory experience! We have reached out to you directly to help address your concerns
Sincerely,
The HelloFresh Team

Hi ***,I have looked at your accountYou reached out to us on 6/** where the agent did confirm your account was cancelled and you would be receiving no further deliveries after 7/*You have not been billed for any deliveries past 7/*I cannot issue a refund for a box that was delivered
Your account is cancelled and you will receive no further boxes or charges

Revdex.com:At this time, my complaint, ID *** regarding HelloFresh has been resolvedI was contacted via *** by a member of HelloFresh, following a public review I left for the company(No company response was provided via Revdex.com) A full refund was
issued, as requestedI still feel that the company has to make serious improvements to their policies and the manner in which they are presented to customersTheir policies are not at all friendly to the consumer and require sifting not only through the fine print, but having to find exactly where that fine print is on their websiteAnyone dealing with this company would be wise to be wary and fully acquaint themselves with the HelloFresh website, policies, FAQ, and all fine print before proceedingThis is not a user friendly subscription service like those provided by other online companies, such as *** ***, or even most magazine subscriptionsHowever, they did make an effort to remedy complaints issued by myself and others (via ***) and were helpful in ultimately resolving my complaint
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

I gave Hello Fresh a tryI liked the introductory price, and would have gladly continued with the service if the price were not so much higher
I was very pleased with the quality of the food, and by following the instructions, I found that all of the dishes in my meal were finished at exactly the same time! The meals were delicious and well thought out, with precise and detailed instructions
The only down side is the price - which works out to not much less than buying the meal at a restaurantGranted, the instructions, the planning, and the delivery deserve to be paid forIt's just a little higher than I care to spend every week for three meals

Hi ***,
We are so sorry to hear about your experience! We have reached out to you directly via email to help resolve these issues for you
Sincerely,
The HelloFresh Team

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because it only refunds half of the money they charged meThey sent me an email , describing what a "subscription service" was, etcwhich I believe shows that the woman who answered the claim had not even read my complaintI wrote back to her, in detail and I will try and figure out how to send it to you, the Revdex.com, so you have a record of my full response to themThank you for trying to help meEmail sent to business *** ***
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You have obviously not read my complaintYou demonstrate a total lack of understanding of the facts of the caseRead my complaint first---thenI do not need you to explain how a subscription service works. You should not have spoken down to meYou and I both know HelloFresh tried to cheat me, first by billing me for the free gift sent by my friend and then by trying to force me into a weekly subscription because I didn't UNCHECK a box. Forcing me to provide my billing information in order to even receive the present sent to me by my girlfriend is proof of a sneaky business model in my opinionI feel like you were trying to scam me all alongI offered to return the unsolicited box of food you sent to our homeIt is not my fault you would not take the food back, and so I will not accept only half of my money as a refundI have been cheated and if you want your record cleared with the Revdex.com , you will have to make me wholeShame on HelloFresh, you ruined what was supposed to be a lovely "thank you" present between friends. *** *** ***
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding HelloFresh has been resolved While they claimed that they did nothing wrong, they have refunded my money and canceled my subscription
color="#ff0000">(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Hi ***,I have reviewed your account and it seems that you scheduled your cancellation for 7/**You then paused Week but not Week which is why you were billed for and recieved a boxI understand that this was probably unintentional and a supervisor should have called you back
For this reason I have issued a refund for half of this boxThat refund will take 3-business days to processWe do hope this helps

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I received a call from Diedre with the Hellofresh team confirming they entered the wrong address for me in their system (*** *** ***) we confirmed that my actual address was *** *** ***, Diedre apologized for the error on their part and said they would send a full boxes, this conversation occurred on 4/*/and I have still not received even box from HelloFresh as of today.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID *** I did receive another shipment from them (after they had admitted to cancelling my account) and I had it return via *** I kept the
*** tracking number and called the company to give them the information when it was received back to their location They still have not credited my account with any of the billings the have placed on my account.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,*** ***

I was a customer of Hello Fresh and cancelled because of problems with the service I recently decided to give it another try, and re-activated my account I was supposed to receive my first box yesterday, but it never arrived I was left with no groceries for the evening, and had to go out to the store (with my two young kids) to purchase food I called Hello Fresh today, and they said "oops, it's the weather!", and that I would receive the box today I told them it was too late, that I didn't want the box They told me that they would not cancel the delivery and that I could not refuse delivery They refused to my money for the order I've opened a dispute with my credit card company because Hello Fresh's customer service (agent = Cherish) is rude and a nightmare to deal with

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,*** ***

line-height: 1em; background-">Hi there, We are very sorry about all the trouble you've hadWe value your business and want to make things rightI will be reaching out to you directly regarding this matterI look forward to
speaking with you-The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Today, 1/**/
I decided to cancel my complaint against Hellofresh because I don't think I will get my money backI contacted Hello fresh and spoke to Julian and I have decided to take what they were selling which is a box of their food productsI will get a box of their food products this Saturday February *, This company Hellofresh is determined not to give me my money backI know not order anything from them ever again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved A refund in the appropriate amount was issued and future deliveries canceled.
Sincerely,
*** ***

Hi there,
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We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from youSincererly,
The HelloFresh Team

Hi there,
"Helvetica Neue", Helvetica, Arial, sans-serif; background-">
We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from youSincererly,
The HelloFresh Team