HelloFresh

background-">Hi there, We are very sorry about all the trouble you've hadWe value your business and want to make things rightI will be reaching out to you directly regarding this matterI look forward to
speaking with you-The Hellofresh Team

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***In fact the company Hello Fresh has now billed a third time on my credit card for the same orderThis company needs to be taken off
the internet as I am sure I am not the only person they are doing this tooHello Fresh ignores because they know they are upholding illegal business practices and credit theftIt is very disconcerting that they think they are above the law and ignore customers, the Revdex.com and I guess government regulations.I would like a refund of the charge that has appeared now for the third time on the same order and my card doesn't take it off because Hello Fresh ignores them as wellSincerely,*** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I had paused my Hello Fresh account for a couple of months (during the summer when I was travelling a lot) I tried to login to my account and to review menus and decide if I wanted to start receiving food again Was unable for two weeks to login after emails and a call to them Was never able to get back into the account I even responded to their email inquiry about the level of customer service I received, and told them it was awful No one ever followed up with me So today I received an email that a shipment was on its way I called HF and they refused to give me a full refund (eventually got half refund after speaking to a supervisor) Customer service was nasty, unresponsive, and I have cancelled my account Overall I thought the food was ok, not a terrible value, but their customer service people have no clue Sorry but will have to conclude that they really didn't want my business

I received a gift card for three FREE meals with an Omaha Steak order The meals are not freeThis is the chat conversation with customer service:
The three free meals promotion is for 50% off your first delivery
Our box of meals for people contains servings of dinnerSo out of the servings would be free
The Classic Box of meals for would be $34.50, or the Veggie Box of meals for would be $

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Extremely poor customer service There was an error on their part sending an order that was paused because we were moving A call was made to the company within minutes of receiving notification that an order was coming They would not correct the problem, on top of it, the order was going to the wrong address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Starting with the 1st shipment, my food has been delivered consistently late, to the point of it coming at 1:30amI was denied a refund and told my Only option was to accept another credited delivery That delivery also came after midnight As shown in one of the attachments, I was told the late delivery would not happen again I have probably other emails from different reps saying different things but could only attach here Sending paid customers food unfit for human consumption time and time again, and refusing to refund them should be illegal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,*** ***

We love for our customers to share their referral codes with friends and family through their social media accounts (***,***,***) or through emails, but we make it very clear that customers cannot put their codes on commercial sites This particular customer's referral code was
found on a commercial site, so we had to remove the credit If the customer can confirm their referrals by sending us the names and/or email addresses of their friends, then we will gladly reinstate the credit Please see the attached screenshot of our Refer-A-Friend FAQs

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
HelloFresh contacted me to let me know that they would be refunding only half of my moneyI told them that this was not acceptable as, since I had received NO food, they did have the right to keep any of my moneyThat was several days ago and I have yet to hear back from themI will not resolve this complaint until I have received all my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
maureen reached out to me and I provided her with my email address and then nothing happenedThey also sent me a random message about their customer service and when I asked why I was getting it I was told I could just unsubscribesee screenshotsTHey still have not done a single thing to rectify their poor service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding HelloFresh has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Hi ***,
We are so sorry to hear that your experience with HelloFresh was not satisfactory! We have reached out to you directly to help address your concerns
Sincerely,
The HelloFresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID ***.Sincerely,
*** ***