HH Gregg Appliances

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])  Dear Ms.[redacted]:We have received your letter regarding [redacted] concerns about his...

refund.We regret his continued disappointment. According to our Accounting department, the check was returned to our corporate office due to an incorrect address. They are mailing the check to the address Mr. [redacted] provided in his complaint.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

May 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her computer.I...

apologize for any inconvenience and frustration. We regret that we are unable to honor her request. However, in the interest of good customer relations, we processed a refund of $100. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] ANY BUSINESS WITH ANY INTERGRITY WOULD DO THE RIGHT THING SINCE I CANNOT USE THIS ITEM AS IT IS NOT COMPATIBLE WITH A CABLE HOOKUP SYSTEM & IT DOES NOT STATE THAT ON THE ITEM'S DETAILS & SHOULD HAVE BEEN BECAUSE ALOT OF PEOPLE STILL USE CABLE TV. I WILL NEVER ORDER AGAIN FROM THIS COMPANY & I WILL NEVER STOP FIGHTING TO RECIEVE MY REFUND FOR THIS ITEM. YOU, AS THE Revdex.com SHOULD BE HELPING TO PROTECT MY RIGHTS AS A WORKING CITITZEN OF THIS COUNTRY FROM SCAM ARTISTS SUCH AS THIS COMPANY. I DIDN'T EVEN RECIEVE THIS ITEM BY USPS IN 14 DAYS AFTER I ORDERED & PAID FOR IT SO BEFORE I EVEN GOT THIS ITEM IN THE MAIL IT WAS PAST THE RETURN TIME. WHAT THE HELL IS THAT??? BAD BUSINESS THAT IS WHAT THAT IS. I WILL NOT STOP UNTIL I RECEIVE A FULL REFUND & THEY CAN HAVE THEIR ITEM BACK AS IT IS PACKAGED & READY TO GO BACK TO THEM.

September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the service plan administrator. It is our understanding that a representative contacted him to offer assistance with scheduling service. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We forwarded her information to the service plan administrator. It is our understanding that a representative contacted her. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

January 23, 2015 [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

dryer. I apologize for any inconvenience Mr. [redacted] experienced. However, given the length of time that has passed since the purchase in 2013, we are unable to authorize a return or a replacement. Our records indicate that he purchased a service plan with the dryer. If he still needs assistance, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com: No refund has been processed or given per paypal or my banking institution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

August 22, 2014
 
 
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about the service plan.
 
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request. 
 
Our records indicate that Ms. [redacted] purchased an FPWT2-5 service plan. Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement.  
 
If the coverage has not been used, she may be eligible for a cancellation of the coverage and a prorated refund. If she would like to request a cancellation, we request that she fill out the enclosed form and mail it to the address at the bottom of the form.
 
We appreciate having the opportunity to answer Ms. [redacted] complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]
 
Enclosure
--------------------
 
Request to Cancel Warrantech Extended Service Plan
 
 
I hereby request H.H. Gregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law.  I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered.  This form must be completed by the original purchaser.
 
 
Original Purchase Information (Send Refund to)   Same ?
 
 
 
Name ______________________________ Name________________________________
 
Address (original)_______________________ Address_______________________________
 
City________________________________ City__________________________________
 
State/Zip____________________________ State/Zip______________________________
 
Purchase Date________________________ Telephone # ___________________________
 
PSP Purchase Price____________________
 
Sales Invoice Number____________________
 
PSP Model Number_____________________
 
 
 
 
Customer Signature_________________________________     Date ___________________
(Original Purchaser)
 
 
Reason: ________________________________________________________________________________...⇄ />  
 
Mail To: Warranties Department hhgregg, 4151 E. 96th Street, Indianapolis, IN  46240.
 
Revised: 01-21-10

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. However, I did not get any cancellation email at all. I did get the refund though. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While the items have been picked up and returned to the store, I must express my continuing disappointment in the refund issuance.  Initially I was told 3 to 5 days.  On day 7 I called the customer service line and was then told it takes 7 to 10 days for the refund.  Now I am being told it can take 30 days.  This is ridiculous - we aren't talking about at $25 toaster.
Regards,
[redacted]

June 30, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding...

[redacted]’s concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request for a refund. Our records indicate that a store credit was issued for the replacement of the dishwasher. If he still needs assistance with selecting a replacement, he can visit our store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s concern about her purchase.We apologize for...

any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to address. However, we are unable to provide a substitute model at that price. Our promotion was “while supplies last”. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Well, as I thought, HH Gregg does not stand by their products and I have purchased in excess of 5000.00 of merchandise from them. I do know one thing, they have a bad reputation, the employee who we went was rude and dismissive, and I will never spend another dime of our money at HH Gregg Ever again.
Regards,
[redacted]

I have received your recent letter regarding [redacted] concerns about the television.
text-align: justify;">I apologize for any inconvenience Ms. [redacted] experienced. We did not locate a record of the purchase listed under the information she provided in her complaint. If she still needs assistance, we request that she provide a copy of the purchase invoice so that we can assist her further.
We appreciate having the opportunity to respond to Ms. [redacted]'s complaint.
 
Sincerely,
 
[redacted]

Roman";'>I have received your letter regarding [redacted] concerns about his washer.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we were unable to locate a record of the purchase with the information listed in his complaint. If his washer has not yet been repaired, we request that he provide a copy of the purchase invoice so that we can research his concerns further.
We appreciate having the opportunity to answer Mr. [redacted]' complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Refund has been received.  Thank you for your assistance.
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#1185416) Dear Ms. [redacted]:I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to the original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund for the washer. Our representative contacted the service plan administrator and was informed that the washer was repaired. It is our understanding that they also offered reimbursement for her inconvenience.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her...

refrigerator.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan administrator and was informed that they had no record of a request for repair. If [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 26, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your follow-up letter regarding [redacted]’s concerns about the refund.
We regret his continued disappointment. According to our Accounting department, the refund check was returned due to an incorrect address. I have provided them with the correct address. Mr. [redacted] should receive the check in the next 10-15 business days. 
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations