HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Good Day,
This answer does not answer in any my concern. I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operationThe appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company. I got this direction from the local store, and anyone I corresponded with at the corporate officeThe behavior is one that ignores common attributes of good customer careBest Regards,
*** ***
Regards,
*** ***

June 5, 2015*** ***
*** *** *** ***
*** ** *** *** ***
*** ** ***RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about his refunds.We regret his continued disappointmentOur records indicate that refunds totaling $were credited to his hhgregg card accountIf he has any questions about the account, *** can be reached at *** ***We appreciate having the opportunity to answer Mr*** complaint. Sincerely,James TM***Director, Service Operations***

August 18, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the rebate.I
apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his requestThe rebate offer was not valid for purchases at our storeWe found no record of a similar rebate that was offered through our stores. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Do not order from Hhgregg onlinePlaced an order through them for a tv on black Friday, and was supposed to be delivered today, but they missed the delivery window so I checked on my order and found the delivery was cancelled I had to call twice to get through to their delivery department, and was told they didn't have the TV I already paid for in Stock and didn't know when they would have one
They transferred me to what was supposed to be their sales department, but instead was a line trying to sell me services until it gave me an number to call for more offers
I them called the number of their website, and all they could tell me is that they ordered more of the tvs on the 29th They didn't apologize at any point or offer any discounts or anything and couldn't give me a new estimated delivery date
Ended up cancelling my order and ordered a new tv through *** ***

February 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his
refrigerator.I apologize for any inconvenience *** *** experiencedAs indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not coveredWe regret that we are unable to override the terms of the service planIf *** *** has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

July 13, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding David *** concerns about his rebate.I
apologize for any inconvenience Mr*** experiencedWe regret that we are unable to reimburse him for the manufacturer rebateThe rebate form indicated that it was to be mailed before 3/21/If the serial numbers were not available at the time of submission, they could be added later by calling Whirlpool at (877) 624-within days after the postmark date.In the interest of good customer relations, we are sending Mr*** a $hhgregg gift cardHe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 31, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter *** ***’s concerns about her store credit and the
delivery.I apologize for any inconvenience Ms*** experiencedAccording to our records, she received a store credit for the price of the original refrigeratorWe are unable to offer her any further amounts.I have shared her comments about the delivery with regional managementWe regret that our representatives are not authorized to override decisions made by the third-party delivery providerIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her
washer.I apologize for any inconvenience Ms*** experiencedOur records indicate that a store credit was issued for a replacement and the store credit was usedIf she has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 20, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***
I have received your letter regarding *** ***
concerns about the rebate.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to reissue promotional cardsOur store management may be able to work with him on the price of a product, depending on the model he selects.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 19,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** issue
We
apologize for any inconvenience Ms*** may have experiencedOur records indicate Ms*** was issued an exchange on 12/13/for the correct base
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled) I should not have to monitor my accounts to see a strange refund and contact THEM for information 2) The egregious period of time (weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com That is not even remotely an appropriate response to the allegations I have made here
Regards,
*** ***

February 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his
loveseat.I apologize for any inconvenience Mr*** experiencedIt is my understanding that a technician evaluated the loveseat and determined that it did not need repairIf Mr*** has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

March 20, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns.I apologize for any
inconvenience Mr*** experiencedI have shared his comments with regional management so that they can address any issues with their personnel.The television model listed in his complaint has been discontinued at our storesHowever, in the interest of good customer relations, we can offer to sell him a different model of television at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[We did receive our refund however it took way too long to receive it. This company has a borderline unethical policy of withholding cash refunds to customersFurther, the store customer service was beyond poor. Unless the company changes it policy, this cannot be resolved satisfactorily.]
Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
Given back the cost of a dishwasher would not resolve my problem I have to go and buy a new one paid for installation and extended warranty My husband and I live on a very tight budgetDo I have to go and hired an attorney? or should I put my complain with the local TV station? It seems like HH Greggwould like to have the negative advertise. Please adviseThank you

*** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
We apologize for the inconvenience and issues Ms*** experiencedI was able to get in contact Ms*** to get the invoice informationAs explained to Ms*** I can now start a full investigation on the claim and get back with her within a few days
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

on 11/8/I ordered major appliances for delivery and installation on 11/9/I order via HHGreggs website with the assistance of BonnieBonnie was wonderful and very helpful but she told me that the installation would be included with the deliveryEverything was perfectOn 11/9/15, the delivery never cameI contacted management and they told me to either return the items or that they could get it out to me today, 11/10/and the manager reconfirmed that the installation would take place
Today, the driver arrived and told me he could not install the items as he wasnt certified to do soI again contacted management and they were completely unhelpfulThey basically told me to refuse the items becuase they couldnt and wouldnt help me
I ended up refunding all appliances and will be reordering them with *** *** or *** today
I have never experienced such terrible customer service or encountered a company that acts as if they don't want to make money or sell products
I wouldn't shop with them EVER!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I did contact h.h.gregg within the days of buying the product about the problem and was told to contact the manufacturerAfter contacting the manufacturer and could not get the problem fixed I contacted h.h.gregg to see if they could help fix the problem and after months of getting the run around I asked for a refund and that is when the manager of the store started yelling and was very rude on the phone with me so I hung up the phone and contacted the Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To whom it may concern:Thank You for the Elementary response, however the response from HHGREGG is unacceptable and it is referred to as "Consumer Misdirection"The referenced terms and conditions state that returns are accepted within the allotted time frameThis condition references a consumer that has received the goods that they have paid for, which we did notWe are stating that we did not receive the goods that we paid for and we feel we made a "honest Effort" to return the dishwasher that was mistakenly delivered(by HHGREGG) to us for an exchange to the dishwasher that we purchasedHHGREGG'S Invoice "Term's and Conditions" are only Valid if they are signed by the consumer, If HHGREGG would like to reference their term's and conditions, please provide a consumer signed copy for reference We feel that we were taken advantage of as consumers by HHGREGG not providing the dishwasher we paid forWe believe we were given this dishwasher in an effort for the Big Box Store to move inventory they were unable to sell.Regards,*** ***