HH Gregg Appliances

January 29, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** ***’s
concerns about the refrigerator.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her request for an exchange.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. If Ms*** is having trouble getting the refrigerator repaired, she may have the option to request an alternate service provider be assigned to the repair.We appreciate having the opportunity to respond to Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

February 23, 2016RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** ***’ concerns about her washer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer a
refund for the service planIt is our understanding that a repair was scheduledIf she has any questions, the service plan administrator can be reached at (*** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowFinally HH Greg has picked up the in operable washing machineI am now awaiting my card to be credited back the amount so that I might go and purchase another machine from another vendorThis company treatment of consumers is horrible
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No one from the company contacted me to apologize or resolve the matter
Regards,
*** ***

November 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her
freezer.I apologize for any inconvenience Ms*** experiencedWe contacted the service plan administrator and were informed that they authorized a replacementA representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

I have received your recent letter about *** *** concerns about her camera
-0.7ptArial", sans-serif;'>I apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that they authorized a store credit for the replacement
We appreciate having the opportunity to respond to Ms***' complaint
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below From my letter of 12-14- You say it too late to return the refrigeratorAlso so interesting since there was no way I knew of the problemuntil cold weather came and neither did youAs soon as it surfaced I raised the issue. You say call for service:From my letter of November 15, First, I called the store number and I was given a number for serviceI called this number and was told that this unit was not designed for a garage and the regular warranty would not applyI told them that I had bought it for the garage and hhgregg had installed it in the garageI was advised to call the extended warranty number and they told me they could not service my unit since it was still under factory warrantyThis left me with no one to call. I am a businessman owning several businesses in this areaWe live on Smith Mountain Lake where there are million dollar homesTo refund for the refrigerator will cost less than $I do not understand why hhGregg would put itself in a position of getting such negative advertising. I can understand you have a day return policy, but not for situations like this.I have spent countless hours try to get this resolvedI do not need the money but I do want to be treated fairlyThis is not over for me.I would appreciated your timely consideration of the info I have furnished. [Provide details of why you are not satisfied with this resolution.]
Regards,
*** * ***

February 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the service
plan.I apologize for any misunderstandingIn the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for itIf he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer MrFisher’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

January 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his bedding.I
apologize for any frustration Mr*** experiencedWe regret that we are unable to honor his requestThe adjustable base is not eligible for returnIt is our understanding that a representative has determined that the base is functioning properly.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

January 15, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding ***s ***’ concerns about the product
listing.I apologize for any inconvenience he may have experiencedWe regret that we are unable to honor his requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

July 1, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the
refrigerator.I apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchase. Our representative contacted the service plan administrator and was informed that the refrigerator does not qualify for a replacementIf *** *** has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

December 29,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns
about the dishwasher.I apologize for any inconvenience Ms*** experiencedOur records indicate that the dishwasher was replacedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Here is the response for *** *** complaint

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about her
appliances.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her request for a refund.In the interest of good customer relations, we can offer to cancel and refund the service plans for the washer and dryer as long as the coverage has not been usedIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer Ms***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about
her refrigerator.I apologize for any frustration Ms*** experiencedOur representative contacted the service plan administrator and was informed that they authorized a replacementA representative should contact her within the next few business days to make arrangements.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they have indeed forwarded my rebateThank you for your assistance in this matter
Regards,
*** * ***

November 13, *** ***
Revdex.com, IncIndianapolis, Indiana RE: *** *** (# ***)
Dear Ms
***
I have received your letter regarding *** *** concerns about his orderI apologize for any inconvenience Mr*** experiencedOur company has received a dispute from the administrator of the credit cardMr. *** will be notified once they render a decision on this matterIf he does not receive a refund for the order through the chargeback, we request that he contact *** *** at (800) 944-We appreciate having the opportunity to respond to Mr***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***