HH Gregg Appliances

February 26, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** *** concerns
about his television.I apologize for any inconvenience Mr*** experiencedGiven the length of time that has passed since the date of purchase, we are unable to authorize a returnAs indicated on our invoices, the return period is days from the date of purchase. According to our records, the television came with a one-year parts and labor manufacturer’s warrantyIf he needs assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** Doesn't matter what color the frig is...same price Manager lied to me and told me prices are different for different colors and wanted to charge me $to get another color Crooks!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10805813, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint against H.H.Gregg on September 9,2015. On September 18,I received an e-mail from you with an attached response from James TMcNees, Director of Service Operations for H.H.Gregg stating my complaint had been forwarded to the appropriate personnel and a representative should contact me within fifteen business days. I accepted that trusting they would finally address this issue with my damaged awning. It has been twenty-three days, and I have heard nothing from H.H.Gregg
Please reopen this complaint
Thank you so much for your assistance with this matter
Sincerely,
Beverly AFleming

>I have received your letter regarding *** *** concerns
I apologize for any frustration Mr*** experiencedWe regret that we are unable to honor his request
It is our goal is to accurately describe all products offered for sale on our websiteThe model Mr*** purchased is not currently listed as a smart televisionI have shared his feedback with the appropriate department heads
As indicated on the back of our purchase invoices, the return period is daysIf he would like to request a return of the television, our store management should be able to assist him
We appreciate having the opportunity to answer Mr*** complaint
Sincerely,
James ** ***

">I have received your letter regarding *** *** concerns about his order
I apologize for any misunderstandingIf he placed the order for the television using RAC Acceptance Now, the order was arranged as a rental purchase agreement through RACOur representatives do not have access to accountsWe recommend that he contact RAC at (765) 642-for information about his payments or the rental agreement
We appreciate having the opportunity to answer Mr*** complaint
Sincerely,

July 1, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** *** concerns about the washer.I
apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the washer cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the washer qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

November
5, 2015***
*** RevDex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE:
*** *** (# ***) Dear
Ms***:I have received your letter
regarding *** ***’
concerns about her television.I apologize for any
inconvenience Ms*** experiencedWe regret that given the length of time
that has passed since the purchase, we are unable to authorize a refund.A representative at
the service plan administrator has informed us that there are parts on order
It is our understanding that if the parts do not fix the television, the
administrator will evaluate the service history for a possible replacement.We appreciate having
the opportunity to answer the complaintSincerely,James TM***Director, Service
OperationsJTM/rlb

April 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** ***’ concerns about the service plan.I
apologize for any frustration *** *** experiencedAs indicated in the No Lemon guarantee section in the Terms and Conditions for the service plan, repair services performed while the product is under the manufacturer’s warranty period are not considered qualifying repairsWe regret that our representatives are unable to override the terms of the service planIf he has any questions, Warrantech can be reached at (*** ***
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** ***
I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/two days after purchasing the washer and dryerAlso attached is phone records of calling the corporate office on 9/16/If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter. I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matterThe manager informed me that there was a 20% restocking fee if we wished to return the washer and dryerLater when talking to the corporate office we were informed that that was not true that it was only a 15% stocking feeThe manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return themHe never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/The washer is still not fixed do to having to order partsThe general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it outSo I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me thatSo once again I had been lied to about this matterI than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thingHe did apologize and than tell me that there was nothing else he could doThis is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my houseI have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five

January 15, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the product
listing.I apologize for any inconvenience he may have experiencedWe regret that we are unable to honor his requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I suspected my range is still not working properly. On June 10, I was preparing dinner for my family and I turned the eye on as I normally would and there was a loud popping noise and flames came out the back of the stove where the electrical components are located for the knob. This caused my breaker to switch and my stove turned off completelyI called HH Gregg at 6:52pm and the customer service line was closed. I called the warranty company times, at 7:01pm, 7:11pm and 7:18pm and was greeted with a recording that stated they were having technical difficulties and to call back at another time. I called the Fayetteville, NC store at 7:13pm and 7:19pm and spoke with a general manager who finally advised me to contact A&E factory, since they are the last repair company to come out to my residence to "fix" the problem. I called and spoke with a gentleman at 7:27pm with A&E and was advised that the earliest someone could come back to my residence would be June 16th. If they come out to my residence again this will be the 8th time I have had to leave work for this one appliance the last time being May 26th for approximately hours. Not only did this interrupt my dinner but this is a major fire hazard which is one of the biggest concerns I had. I expressed this concern to the Customer service supervisor on or about May 27th when I called HH Gregg to inform her of the findings from the second repair job completed by A&E and that wires were missing from my stove. She stated that she would contact the warranty company and that in turn Kinston Refrigeration company would be contacted, they are first company to "fix" the problem and who also left wires off of the applianceI was informed that someone would call back to follow up with me. This has not occurred yet. At this point I need the appliance replaced because it is pretty obvious that no one knows how to repair it correctly. The wrong part has been ordered twice and there have two faulty repairs. I purchased the item for plus tax and spent for a year extended warranty that will expire this month. If A&E comes back to my residence to "repair" it for the third time who's to say that I will not run into the same problem in a few weeks or months when my warranty is expired. Then I, the customer, will be stuck with either an expensive repair bill, having to replace the appliance or worse my house being burnt down due to a faulty repair. How is this acceptable to anyone? Who will repair the wiring in my home, or better yet replace my residence, sentimental items lost, and the trauma this will cause my family if my residence catches on fire. At this point I am afraid to even use my range. How is a refund going to address all the potential problems that could arise in the future. I need and want answers.
Regards,
Crystal Carter

March 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his
refrigerator.I apologize for any inconvenience Mr*** experiencedOur representative contacted the service plan administrator and was informed that the issue he described is not considered a defect and is not covered by the service planWe regret that our company is not authorized to override decisions regarding coverage.It Mr*** has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

April 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the in-store
credit.I apologize for any inconvenience Mr*** experiencedAccording to our records, the store credit is for the cost of the original washer before sales tax. Service plans sold in our stores cover the product onlyAs indicated in the Terms and Conditions for the service plan, delivery and sales tax are not coveredOur representatives are not authorized to override decisions made by the service plan administrator.He may have the option to request a refund in the amount of the store creditIf he has any questions, the service plan administrator can be reached at (877) 456-9643. We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 31, 2014*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** ***’s concerns about
his purchase.I apologize for any inconvenience Mr*** experiencedWe did not locate a record of the purchase listed under the information he provided in his complaintIf he still needs assistance, we request that he provide a legible copy of the purchase invoice so that we can research his concerns further.We appreciate having the opportunity to respond to Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

April 16, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** ***’s concerns about her
refund.I apologize for any inconvenience Ms*** experiencedOur records indicate that the refund was processed and she should receive the check in the next 5-business days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
This would not fix my situation and I am not satisfied with a prorated refund for a service plan that was suggested and sold based on personal information obtained from me by the sales people. When first suggested, I declined because to me extended plans are ripoffs (such as this one) and they never hold up to their end of the agreement (such as this one). They both ensured me that if anything happened, a spill, break, dropped or any components broke that I would be covered. I only bought it based on having three teenage sons with autism and anything can happen in my home. Now after one year and paying this off in the days I am out of $plus dollars and no computer do to a cracked screen. Not good customer service by HHGregg and the sales people should be more aware of what they suggestive sale and not exaggerate what their company will do
*** ***

October
21, 2015RE: *** *** *** *** (# ***Dear *** ***:I have received your
letter regarding *** and *** ***’ concerns about their refrigerator.I apologize for any
inconvenience they experiencedHowever, we are unable
to honor their request
for a replacement.Our records indicate
that the service plan they purchased is administered through WarrantechWe
regret that our representatives are not authorized to override decisions
regarding coverageIf Mrand Mrs*** have any questions, Warrantech can
be reached at (877) 456-9643.We appreciate having
the opportunity to answer the complaintSincerely,James ** ***Director, Service
Operations

We purchased a Samsung water jet washing machine from H H Gregg in April I have found that the machine is leaving mysterious spots on my clothes that will not come outIt also does not clean the clothes as well as the old style washing machines I realize it is past days from my purchase, but went in to ask if they could do anything Of course, they just sent me to Samsung Inc., who did nothing to help me These new jet washers are junk I just want to get the word out there I didn't expect them to just hand me a refund, but thought they might give me a credit towards a different washer

We have received your letter regarding *** ***'s concerns about her washerWe apologize for any inconvenience Ms*** encounteredIt is to our understanding that the unit was repaired on October 1, If the unit is in need of further repairs, Warrantech can be reached at
(877)156-9613.We appreciate the opportunity to address the complaint Sincerely,
StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***