HH Gregg Appliances

size=3>I have received your letter regarding *** *** concerns about her orderI apologize for any inconvenience Ms. *** experiencedOur records indicate that the order is being shipped by freightIt is our understanding that her products arrived at the *** *** *** yesterdayIf she does not receive a call or her order in a timely manner, she can contact *** at (866) 711-and refer to tracking number ***We appreciate having the opportunity to answer Ms. *** complaint
Sincerely,
*** ** ***

March 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her appliances.I
apologize for any inconvenience Ms*** experiencedWe regret that we are unable to offer her a refund or a replacement for the refrigerator she purchased in August of As indicated on the back of our invoices, the return period is daysI was unable to locate a record of an exchange authorization. According to our records, the service plan she purchased for the dryer is administered through WarrantechOur representative contacted the service plan administrator and was informed that the repair was completedIt is our understanding they attempted to contact herIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not sure what they are referring to with details, but I have attached their policy, ad and my receiptWhen I called customer service they told me I could get that price adjustment that I would just have to either by email customer service or going into a storeThis is not settled until I receive that price adjustmentRegards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you for taking my call yesterdayI have reproduced my original complaint hereunder, and have highlighted my contention in red both above and belowCustomers shop in the store not on line, and it was in the store that the grossly misleading advertisement appearedMy error was not to take a pictureI have subsequently gone back and took a picture of the in Store advertisement which was for days (copy attached)It is a replica of the one for daysPlease request from HHGreg the days store advertisement that was up in September to November When I purchased my appliances on the 09/19/2014, I was convinced by the in store advertisement of the days price guarantee matchThere were no blackout dates, or any exceptions on the in store screen advertisement, and the clerk Eli C***, who sold the appliances, reinforced the days price match guaranteeI did mention to him that I was in no hurry for the appliances as I have functional ones, and I know for certain that prices would go down on BLACK FRIDAY 11/28/He indicated that I could come back and get the price matchI was very, very ecstatic when I revisited the Pinecrest, Florida outlet during the week after thanksgiving and observed that the aggregate prices were down by $However, I was extremely disappointed when my request for a price match was refusedI know that there are penalties for intentional misleading advertisement, so I am sure that this simple matter can be amicably resolved without any further delayThank you Product_Or_Service: Electic Stove and Dishwasher LG Order_Number: *** Account_Number: *** *** *** ***
Thank you
*** ***
Regards,
*** R ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI must bring attention to the fact that the response, however is the same response I jave been receiving all alongThey have told me that my case was being advanced due to the wait that I have experienced,but never has the product been delivered. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

June 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
washer.I apologize for any inconvenience Ms*** is experiencingWe regret that we are unable to provide a refund for her service plan.It is our understanding that the part needed for the repair has arrived and service has been scheduledIf she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Warrantech authorized the repair but I was not notified that the repair was completed by the service facility until, after days, I called themI picked up the Home Entertainment System (not just a DVD player) and after months of waiting for the repair, it still has the same malfunction.Now Warrantech says they will authorize a store creditThey said HH Gregg would call me within days (as of last week) so that I can go to a store and replace the useless unitAs of late Friday, HH Gregg had not received the processed paperwork from Warrantech, and when they do, say it will take a few more days to call me.Who thinks this is reasonable? Who thinks all this is acceptable?Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.hhgregg steered me to AcceptanceNOW and they are a in store finance company for hhgreggI was never told by any of their employees that I was renting my appliancesI made it clear when I walked in I was there to pay cash, but was interested in their financing so as to help my credit scoresI was totally mislead and actually lied to with regards to my purchaseI had total faith in hhgregg, since they are a well known appliance storeI took everything I was told a faithI never would have signed on to rent my appliancesI have since paid over $1,500, plus my down payment and still owe more than my actual purchaseThey and AcceptanceNOW engaged n fraudI have also filed a complaint with AcceptanceNOWRegards,ied with this resolution.]
*** ***

June 3,
*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** ** *** Dear *** ***I have received your recent letter regarding *** *** concerns about
the washer.I apologize for any inconvenience *** *** experiencedHowever, we are unable to authorize a return for the washer she purchased in As indicated in our Return Policy, the return period is days from the date of purchase.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

August 7, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about her
furniture.I apologize for any inconvenience she experiencedWe regret that we are unable to authorize a replacementIt is our understanding that parts on order.In the interest of good customer relations, a representative at our corporate office authorized a price adjustmentShe should receive the refund in the next daysIf she has any questions about the repair, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the rebate.I
apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return for her orderIt is our understanding that the rebate processing company has approved the submissionShe should receive the rebate in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

February 26, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** ***’s
concerns about her refrigerator.I apologize for any inconvenience Ms*** experiencedOur records indicate that the store management offered a substantial discount on the replacement refrigerator.We regret that we are unable to offer the amount she requested for food lossHowever, in the interest of good customer relations, we processed a refund of $She should receive it in the next days.We appreciate having the opportunity to respond to the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: the reason that I do not accept this response is that I just called HH Gregg and was told that I WOULD NOT be getting a delivery on the 14th like you stated It would be at least the 17th IF....IF....they came in This is unacceptable and total bad business I have contacted my local papers and news channels as well I need a response immediately guaranteeing when I will be receiving my product I think a month is long enough for a refrigerator that is standard....not special order
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

April 20, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the store credit.I apologize
for any misunderstandingOur representative contacted the manufacturer and was informed that the store credit was issued for the replacement of the dryerHowever, they later determined that the dryer was repaired, so the store credit was canceled.If *** *** believes the washer is defective, we recommend that she contact the manufacturer for further assistance with scheduling a service call. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Do not honor company policy and ads

Tell us why here...December 31, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** *** concerns
about his order.I apologize for any inconvenience Mr. *** experiencedOur records indicate that a refund was processedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,*** ** ***Director, Service Operations ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a discount on the first electric range when originally purchasedThe store would not give me the discount on the new electric range and I had to pay full price for it when I shouldn't haveI want the same discount received the first time, the 11% off of the stoveI made an exchange and you should honor the discounts I received on the order on all items regardless of the modelRegards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[It is now December 5, and we were once again told our washer and dryer will not be delivered on Tuesday, December 6th as promised by salesperson AshleyWe only found this out after calling the delivery centerAfter speaking with Manager Rachel, she informed me, once again, the dryer is not in stock againThis was confirmed by manager Steve that the dryer was en route to the warehouseWe are seeking immediate delivery of appliances as well as an additional $off the price to compensate for our days off, laundry costs, and financing cost as we have already made payment on these appliancesI have never experienced "a business" with such poor communication skills amongst their departments and poor customer servicePerhaps Whitney from HH Gregg Customer Service can provide answers as to why we have had three confirmations of delivery and our appliances have not been installedCan a person press charges against a business for stolen goods? If so, I would like to pursue that option
Regards,
***r ***