HH Gregg Appliances

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about the
ad.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestOur records indicate that our company issued a retraction due to an incorrect product descriptionIt is my understanding that the retraction was available at our stores.We appreciate having the opportunity to answer the complaint.Sincerely,*** ** ***Director, Service Operations ***

February 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the refrigerator and
the television.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize returns or exchanges for the refrigerator and the television.Most appliances come with a one-year parts and labor manufacturer’s warrantyOur representative contacted the manufacturer and was informed that parts were replaced in December of If she is experiencing a problem, we recommend that she schedule a follservice call.Regarding the television, as indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

April 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her range.We regret her continued disappointmentHowever, we are unable to offer her a replacement rangeOur company is not responsible for damage not caused by our personnel.In the interest of good customer relations, we can offer to sell her a new range at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

I bought a refrigerator in 2013, with an extended warrantyThe refrigerator every months like clock work stops working, today I found out my extended warranty, which was sold to me as extending the year manufacturers to years, did notAnd now after years the refrigerator which they know is defective, which I have requested and been denied a replacement, is no longer their problem
I will be buying a new refrigerator, obviously not from HH Gregg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

December 31, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about *** ***
appliances.I apologize for any inconvenience Ms*** experiencedWe regret that given the length of time that has passed since the delivery in February of 2014, we are unable to authorize a refundAs indicated on the back of our invoices, the return period is days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that a service provider determined that the dishwasher and the refrigerator were functioning properly We were unable to verify that the refrigerator was previously registered with the manufacturer under another customer’s name.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

December 29, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for
any inconvenience Ms*** has encounteredOur records indicate that her purchase is scheduled to be picked up on 12/30/She will receive a call the night before with her three hour windowOnce the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

I purchase Sony PlayStation VR Headset two weeks agoNo updating, no tracking, didn't get my packageCalled consumer service more than times, each time hold more than minutes on line, always busy and nobody answerSent two emails but never got responseThis is the worst consumer service I met in past years

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about her
order.I apologize for any inconvenience Ms. *** experiencedOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,*** ** ***Director, Service Operations ***

April 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about her dryer.I
apologize for any inconvenience Ms*** experiencedOur records indicate that the dryer was exchangedIf she has any questions, she can contact our Call Center at (800) 284-7344.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

I will NEVER buy anything at HH GreggHad new refrig with ice makerOn Thanksgiving morning woke up yo water in kitchenFound where the copper pipe connected to water line leakingAfter weeks finally someone came to look and of course when turned back on no leakageClaim deniedIam most upset that it said for claim denied it looks like the pipe was was alteredThere is no was I could have done this since Iam with knee replacementThe installer should have said that when he came out and showed it to meThey are rude on the phone and now I have to pay for it.This has been the worst experience of my life

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*Finally after twelve week without a refrigerator, we now have a new one Thank you for your help I hope no one has to go through what we did with HH Gregg

I have received your recent letter regarding *** ***'s concerns about her blu-ray player
justify; MARGIN: 12.05pt 0.05in 0pt 0in">I apologize for any inconvenience Ms*** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to offer a refund
According to our records, the service plan she purchase is administered through WarrantechOur representative contacted the administrator and was informed that Ms*** requested a cancellation of the service planIf she still needs assistance, Warrantech can be reached at (877) 456-
We appreciate having the opportunity to respond to Ms***'s complaint
Sincerely,
James TM***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards
*** *** I would like to leave claim open until refund is received in the proper amount

December 2,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** Warranty
issue
We apologize for any inconvenience Ms*** may have experiencedUnfortunately hhGregg is not authorized to assist in any warranty issuesAny credits, repairs, or reimbursements are issued directly from WarrantechWe ask that Ms*** contacts Warrantech for all questions and or concerns regarding her warranty, repair, and food loss reimbursement
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

March 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her appliances.I
apologize for any inconvenience Ms*** experiencedWe regret that we are unable to offer her a refund or a replacement for the refrigerator she purchased in August of As indicated on the back of our invoices, the return period is daysI was unable to locate a record of an exchange authorization. According to our records, the service plan she purchased for the dryer is administered through WarrantechOur representative contacted the service plan administrator and was informed that the repair was completedIt is our understanding they attempted to contact herIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

June 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
washer.I apologize for any inconvenience Ms*** is experiencingWe regret that we are unable to provide a refund for her service plan.It is our understanding that the part needed for the repair has arrived and service has been scheduledIf she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

February 10, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her
appliances.I apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the appliances. Most appliances come with a one-year parts and labor manufacturer’s warrantyOur representative contacted the manufacturer and was informed that they have no record of service for the refrigeratorIf she has not yet scheduled a repair, Frigidaire can be reached at (800) 374-4432.It is our understanding that if a factory-authorized technician determines that the range or the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the range or the refrigerator qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team