HH Gregg Appliances

February 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the refrigerator and
the television.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize returns or exchanges for the refrigerator and the television.Most appliances come with a one-year parts and labor manufacturer’s warrantyOur representative contacted the manufacturer and was informed that parts were replaced in December of If she is experiencing a problem, we recommend that she schedule a follservice call.Regarding the television, as indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

I purchase Sony PlayStation VR Headset two weeks agoNo updating, no tracking, didn't get my packageCalled consumer service more than times, each time hold more than minutes on line, always busy and nobody answerSent two emails but never got responseThis is the worst consumer service I met in past years

December 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s
concerns about her television.I apologize for any inconvenience Ms*** experiencedWe regret to inform that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team

December 2,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** Warranty
issue
We apologize for any inconvenience Ms*** may have experiencedUnfortunately hhGregg is not authorized to assist in any warranty issuesAny credits, repairs, or reimbursements are issued directly from WarrantechWe ask that Ms*** contacts Warrantech for all questions and or concerns regarding her warranty, repair, and food loss reimbursement
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] This is unacceptableIf it is the transmission who would replace it? There was no information given as to who or how I contact someone to have it fixed IF IT WAS THE TRANSMISSIONAll the time spent just to have this response is terrible businessHHGregg is a shady business and this was not explained to me that I would have ANY COST whatsoever out of pocket when I purchased the warrantyThis is a terrible way to do business!
Regards,
E ***

I bought a refrigerator in 2013, with an extended warrantyThe refrigerator every months like clock work stops working, today I found out my extended warranty, which was sold to me as extending the year manufacturers to years, did notAnd now after years the refrigerator which they know is defective, which I have requested and been denied a replacement, is no longer their problem
I will be buying a new refrigerator, obviously not from HH Gregg

April 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about her dryer.I
apologize for any inconvenience Ms*** experiencedOur records indicate that the dryer was exchangedIf she has any questions, she can contact our Call Center at (800) 284-7344.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about the
ad.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestOur records indicate that our company issued a retraction due to an incorrect product descriptionIt is my understanding that the retraction was available at our stores.We appreciate having the opportunity to answer the complaint.Sincerely,*** ** ***Director, Service Operations ***

December 31, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about *** ***
appliances.I apologize for any inconvenience Ms*** experiencedWe regret that given the length of time that has passed since the delivery in February of 2014, we are unable to authorize a refundAs indicated on the back of our invoices, the return period is days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that a service provider determined that the dishwasher and the refrigerator were functioning properly We were unable to verify that the refrigerator was previously registered with the manufacturer under another customer’s name.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about her
order.I apologize for any inconvenience Ms. *** experiencedOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,*** ** ***Director, Service Operations ***

February 23, 2016RE: *** * ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her visit to the store.I apologize for any misunderstandingHowever, we are unable to offer her an upgraded model of
mattressIt is my understanding that the correct model was pictured in the advertisementI have shared her feedback with the store management.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*Finally after twelve week without a refrigerator, we now have a new one Thank you for your help I hope no one has to go through what we did with HH Gregg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company advertised a product that I purchasedIt wasnt until several days after that I tried to call to find out about my orderIt took a few dozen attempts over the course of a day to get past their voicemail stating to call backOnce I finally was able to get in queue, it took minutes of being on hold to get an agentThe agent then put me on hold for another minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to meI then waited 3-more days without hearing back via the shipping email and tried calling in againWas given the message to call back so proceeded to ask on FacebookWas then told my order was being cancelledI called in again to see if I was being told correct information and was on hold for almost minutesI was then told it was being vancelled and refunded because they oversoldA company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not existIn the mean time they can charge me immediately and take three weeks to refund my moneyThis is unacceptable as a business practice
Regards,
*** ***

February 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***I have received your follletter regarding *** ***’s concerns about his purchase.We regret his continued disappointmentI am sorry for any misunderstandingHe may have the option to request a copy of the agreement he should have signed when he placed the orderWe recommend that he contact RAC/AcceptanceNow at (800) 665-for information about his payments or the agreement. We appreciate having the opportunity to answer Mr***s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards
*** *** I would like to leave claim open until refund is received in the proper amount

I will NEVER buy anything at HH GreggHad new refrig with ice makerOn Thanksgiving morning woke up yo water in kitchenFound where the copper pipe connected to water line leakingAfter weeks finally someone came to look and of course when turned back on no leakageClaim deniedIam most upset that it said for claim denied it looks like the pipe was was alteredThere is no was I could have done this since Iam with knee replacementThe installer should have said that when he came out and showed it to meThey are rude on the phone and now I have to pay for it.This has been the worst experience of my life

May 14, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE:*** *** (# ***)Dear Ms.***:I have received your letter regarding *** *** concerns about her computer.I apologize
for any inconvenience Ms*** experiencedIt is our understanding that the service plan covers the repair of hardware onlyWe regret any misunderstanding. A representative at our store has offered reimbursement toward the cost of the software for the computerIf she has any questions, *** *** can be reached at (302) 526-***We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***

October 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
dryer.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a replacementOur representative contacted the service plan administrator and was informed that the dryer was repairedIf Ms*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

August 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the service
plan.I apologize for any misunderstandingIn the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer MsHumston’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

February 10, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her
appliances.I apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the appliances. Most appliances come with a one-year parts and labor manufacturer’s warrantyOur representative contacted the manufacturer and was informed that they have no record of service for the refrigeratorIf she has not yet scheduled a repair, Frigidaire can be reached at (800) 374-4432.It is our understanding that if a factory-authorized technician determines that the range or the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the range or the refrigerator qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team