HH Gregg Appliances

June 25, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I
apologize for any inconvenience Ms*** experiencedOur records indicate that the order was picked upI am sorry for the delayI have shared her comments with regional management so that they can address any issues with their personnel. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted the manufacturer and they indicated that since there was an internal screen crack something that is not repairable, their warranty is void
Regards,
*** ***

May 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** ***
concerns about the exchange.I apologize for any inconvenience *** *** experiencedWe processed a refund of $to reimburse her for the price difference between the range modelsI am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
June 29, .*** *** *** *** *** *** *** ** ***
397-ID #Purchased a new refrigerator on May and had it delivered on May The delivery men delivered the fridge and plugged and set it up changed the doors to go the other side and said it would take two hours to get coldThe fridge/freezer never did get cold it did not work at all with the exception of the light going onPurchase price including tax $429.99On May I tried for several hours to reach these people, but every time I got through all I got was a master voice system telling me press for this and for thatYou get the ideaWhen I finally did get a hold of someone and explained the problem that I wanted someone to come and take a look or refund my money they said they would have to transfer me to someone else and ultimately ended up in the same spot that I already had been several times beforeI pressed every number I could and was told they would have to transfer me againI finally gave up and tried calling the Myrtle Beach number which was on the salesman's card and wouldn't you know! It was the same number in Wilmington that I was transferred to previouslyNo one seemed to want to hear my storyI still have this fridge that does not get cold so does not work and has never worked and obviously defectiveI am in desperate need of another oneAt this point I just want a refund so that I can purchase a new one somewhere else.I have attempted to resolve this problem starting on May 28th and the last call on June 29th with varies calls in-between.I want this non working fridge picked up and a full refund on the purchase of this one.Someone from Haier ( the manufacturer) did call me to inquire about the fridge, but unfortunately was obviously reading from a scriptI was told he could not service this refrigerator because the warranty was voided because it was installed improperlyHH Gregg delivery personnel delivered and installed this refrigeratorThey are now telling me this was not meant for the garageI told him that my garage was fully insulated including the garage doorHe didn't want to hear anything and just went on the same script againSo I could see we were getting nowhereHe wasn't even listening to meI tried telling him that the refrigerator was not a service issue that it was defective and didn't work at all from day one when it was delivered whether it be in a garage or the houseThis refrigerator was eventually going to be moved to my guest house, but at time of delivery it was being painted so was unable to install it at that time.I did read in the Manuel that came with this refrigerator that the temp was ok up to degreesMy garage never gets above degrees or below degreesThe salesman that sold me this unit knew it was going in the garage temporarily. I have not heard one word from HH Gregg to this dateI have reached out to the sales man Stephen Roach previously and on June 29thI also called customer service in Wilmington again both said it was up to the manufacturer Haier who made the Fridge

May 22, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her television.I
apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that they authorized a store credit for the replacement of the televisionShe should receive a call in the next few business daysIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

Roman';">I have received your letter regarding *** *** concerns about his order
I apologize for any inconvenience Mr*** experiencedAccording to our records, a refund was processedIf he has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Mr***'s complaint
Sincerely,
*** ** ***

October 14, ***
*** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s concern about the appliance purchaseI apologize for any frustration Mr*** has experienced We have reached out to our local store that is aware of the dishwasher handle not fittingOur local store will be contacting Mr*** to schedule a service call as soon as possibleWe ask the Mr*** contact us directly if our local store has not contacted him We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
The problem lies with a HHGregg subcontractorI still hold Gregg responsible until repairs are approved and complete
Regards,
*** ***

October 21, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***)
Dear Ms***
I have received your follletter regarding *** *** concerns about her orderAccording to our records, the order was canceled and refundedIf she believes there is an incorrect charge on her billing statement, she may have the option to file a dispute with the credit card administratorWe appreciate having the opportunity to answer Ms***’ complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

This letter is to express our disgust with your Clarksville, TN store and manager *** *** regarding my purchase, and subsequent return, of a washer and dryer set on November 28,
A delivery date of December was scheduled and at approximately 11:on the scheduled delivery date, I called the delivery center to confirm that the delivery was still on schedule for that day I was told that I was not on the delivery schedule because they did not have the washer I’d purchased in stock and that my store was notified of this earlier in the week In addition to the fact that I was sold and paid for a washer that you didn’t have in stock, I find it appalling that your store did not bother to let me know that my set would not be delivered as scheduled Your store saw no problem in letting me disconnect my existing washer & dryer, remove them from my laundry room, and then wait all day for a delivery that they KNEW wasn’t coming I called and discussed this with Mr. *** and even though he admitted his store was at fault, he refused to do anything about it He could have checked to see if they had the same model in a different color in stock or offered me some money back for the inconvenience…anything to help resolve or alleviate his mistake Instead, he simply said he was sorry and would call me whenever he finally does have the washer in stock
Not only did I immediately return to the store to get my money back, but also, I will never shop at any H.HGregg store as a result of my horrible experience with your Clarksville store It’s one thing to make a mistake, even a big one, but the refusal to do anything about it and make me feel like it’s my problem is unforgivable

February 18, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (#***) Dear Ms***:I have received your letter regarding *** *** concerns about his
account. I apologize for any frustration Mr. *** experiencedWe regret that our representatives do not have access to accountsIf he has any questions about the account, the card administrator can be reached at (800) 333-He may have the option to dispute any charges that he feels may be incorrect.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,*** ** ***Director, Service Operations***

October 1, 2015RE: *** *** ** ***Dear Ms***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her
request.It is my understanding that once UPS completes their investigation, the Online Order department management will determine if her order qualifies for a refundIf she has any questions, the Online Orders department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and this has indeed been resolved
Regards,
*** ***

TahomaTimes New Roman";'>I have received your letter regarding *** *** concerns about the television
I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred
Please note that our company is not responsible for property that is abandoned at our store
We appreciate having the opportunity to answer Ms. *** complaint
Sincerely,
*** ** ***

September 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding ***
***’s concerns about the gift card she was offered.I apologize for any inconvenience Ms*** experiencedWe were unable to verify that a gift card was processedIn the interest of good customer relations, we are sending her a $gift card instead of the $gift cardShe should receive it in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 3, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE:***
*** (# ***)
Dear Ms***:
We have received your letter regarding *** *** concerns about his refrigeratorI apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his request for a refundIt is my understanding that the service plan administrator authorized a store credit for the replacement of the refrigeratorWe appreciate having the opportunity to answer the letter.
Sincerely,
*** ** ***Director, Service Operations
***

September 14, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms***’ concerns regarding her
delivery.We apologize for any inconvenience Ms*** encounteredWe did need to gather further information in order to provide a resolutionThe customer was contacted and messages were leftHowever, no response was receivedIf Ms*** has questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** *** I was not satisfy with this response as I am entitled to a new refrigerator since the one I purchased on 12/2/never worked and after countless attempts to have the matter resolved by hhgregg as well as their contracted service company, the matter still did not get resolvedHowever, it should be noted I was contacted directly by hhgregg last week, after not hearing from them in months, and asked if I desired an exchange and I accepted