HH Gregg Appliances

March 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns.I apologize for
any inconvenience Mr*** experiencedOur records indicate that the service plan he purchased is administered through WarrantechWe forwarded his information and it is our understanding that a representative contacted him to assist with arranging serviceIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

January 13,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his television.I
apologize for any inconvenience Mr*** experiencedOur records indicate that a store credit was issued for a replacementA representative should contact him within the next few business days if they have not contacted him alreadyIf he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***
I have received your letter regarding *** ***’
concerns about the microwave.I apologize for any inconvenience Ms*** experiencedOur records indicate that the microwave was exchangedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the refund for her
television.I apologize for any inconvenience and frustration she experiencedWe regret that we are unable to honor her request for a refund of the sales tax.It is our understanding that the manufacturer’s warranty covers the product only and not the sales taxI am sorry for any disappointment. We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

December 27, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about his online
purchase.We apologize for any inconvenience *** encounteredWe regret to inform that we are unable to fulfill his purchase due to the fact that the item is soon to be discontinued and the order has been cancelled and refundedThe funds should reflect on his account within to business days from 12/14/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her
furniture.I apologize for any inconvenience she experiencedIt is my understanding that a representative from our Vendor Relations department has attempted to contact her to obtain a serial numberIf she still needs assistance, we request that she contact Megan at (317) 848-8710, extension *** We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

August 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his order.I
apologize for any inconvenience *** *** experiencedOur records indicate that the delivery is scheduled for 8/We regret that we are unable to offer an upgraded model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

">I have received your letter regarding *** *** concerns about the refrigerator
I apologize for any inconvenience Ms*** experiencedA representative from our corporate office attempted to contact herWe regret that we are unable to authorize a returnMost appliances come with a one-year parts and labor manufacturer's warrantyIf her issues have not been resolved, we recommend that she schedule a service call
We appreciate having the opportunity to answer Ms***'s complaint
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** ***
send us a refund or pay for my new working washing machine

January 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about her washer.We regret her continued disappointmentOur representative was unable to locate a record of a request for a return within the first daysIf she needs assistance with scheduling service, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Do not trust HHGregg's price match! I ordered a Logitech Harmony remote from them knowing that it was cheaper at Best Buy When I called to request a price match, they refused to do so because their description was slightly different, however, the manufacturers part number listed on their site and Best Buy's site was exactly the same In the end, it turned out that the model they were selling was a discontinued model and the model number on their website was the one for the newer model Even though their information was incorrect, they still refused to complete the price match I chose to cancel the order and purchase the item from a more reputable store that would honor the price match
As an additional note, when I called customer service, the automated system said my expected wait time was minutes I was on hold for over minutes!

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issues
We apologize for the
inconvenience and issues you are experiencing with the warranty providerI was not able to locate any information pertaining to a store creditI would recommend you contact the warranty provider Warrantech to discuss your credit and when it will be issued
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

I have received your recent letter regarding *** ***'s concerns about her blu-ray player
justify; MARGIN: 12.05pt 0.05in 0pt 0in">I apologize for any inconvenience Ms*** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to offer a refund
According to our records, the service plan she purchase is administered through WarrantechOur representative contacted the administrator and was informed that Ms*** requested a cancellation of the service planIf she still needs assistance, Warrantech can be reached at (877) 456-
We appreciate having the opportunity to respond to Ms***'s complaint
Sincerely,
James TM***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

December 29, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for
any inconvenience Ms*** has encounteredOur records indicate that her purchase is scheduled to be picked up on 12/30/She will receive a call the night before with her three hour windowOnce the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

June 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I
apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damageOur store personnel should be able to assist Mr*** with a cancellation of the service plan coverage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her range.We regret her continued disappointmentHowever, we are unable to offer her a replacement rangeOur company is not responsible for damage not caused by our personnel.In the interest of good customer relations, we can offer to sell her a new range at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

February 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I
apologize for any inconvenience Ms*** experiencedWe processed a refund of $She should receive it in the next daysWe regret any delayIf she has any questions, we request that she contact our Call Center at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

November 29,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** *** delivery
Issue
We apologize for the delay in Mr*** delivery and also that stock was not verified at the time of purchaseAs Mr*** is aware the washer and dryer is currently out of stock and not available to deliverMr*** was issued a credit in the amount of $that will be issued back to the original form of payment after delivery
Because there is no ETA on the washer and dryer at this time, Mr*** does have the option to reselect or cancel for a full refund
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***