HH Gregg Appliances

October 30, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***
I have received your letter regarding *** *** concerns about his rebateI apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund of the delivery charge to reimburse him for the rebateHe should receive it in the next daysWe appreciate having the opportunity to answer Mr***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

January 29, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding Tre ***’s concerns about
his box springs.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his requestBox springs are not eligible for return.We appreciate having the opportunity to respond to Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

February 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***I have received your letter regarding *** ***’s concerns about the
television.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return for the televisionGiven the length of time that passed between the delivery date and the date the damage was reported, there is no way to verify how any damage may have occurredAs indicated on the back of our purchase invoices, damaged products are not eligible for return. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear
A service call was scheduled for Oct The repairman, Alberto, called me and said that HHGregg did not give him a new dishwasher handle for my machine so he had to cancel the service callI still have the same dishwasher with no handle days after the installationHHGregg is a very disorganized business!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 22, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her dryer.I apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has
passed since the purchase, we are unable to honor her request. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.In the interest of good customer relations, we can offer to sell her a new dryer at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

April 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his
freezer.I apologize for any inconvenience *** *** experiencedAccording to our records, the service plan he purchased is administered through NEWOur representative contacted NEW and was informed that the parts needed for the repair are on backorder. It is our understanding that they offered a replacement for the freezer but *** *** declinedIf he has any questions, NEW can be reached at *** ***.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

March 20, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about her
loveseat.I apologize for any inconvenience and frustration Ms*** experiencedWe regret that we are unable to offer a replacementOur records indicate that a tech evaluated the loveseat and determined that the issues Ms*** described are caused by ordinary wear and tear and not considered a defectIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 11, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his order.I apologize for any inconvenience *** *** experiencedOur records indicate that the order was
refunded through a credit card chargebackWe regret that we are unable to extend the sale prices.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Department

June 24, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***)Dear *** ***:I have received your letter regarding *** *** concerns about her
washer.I apologize for any inconvenience Ms*** experiencedAccording to our records, a store credit was authorized for the replacementIt is my understanding that a representative contacted herIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI understand that a refund was given of 149.99, but that was only for the refrigerator delivery chargedThe refund of was only given due to the exchange in refrigeratorMy concern is being charged a delivery fee of for each appliances which when purchasing the items the associate (Micheal) told me a delivery fee of only was only supposed to be applied onceInstead I was charged for the dishwasher, stove, microwave, and for the refrigeratorI was only refunded back the delivery fee for the fridge but never received a refund for the microwave, stove, or dishwasherHH Gregg has been advertising many promotions which made me come to the store for serviced but I have yet to receive any of the deals that were advertisedThen when expressing my concerns I always get the run around or have yet to receive a call from a manger about my issueI will never advised people to shop with HH Gregg due to the bad hospitality and serviced I was given
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been in contact with the manufacturer in regards to this so-called cancelled store credit. Per Grant, in the Trades Division, at the manufacturer, the manufacturer has no documentation of ever having contact with HH Gregg, whatsoever, regarding authorizing a credit for the washer or the dryer. I verified I was speaking with the correct department at the manufacturer who authorizes such credits and was assured he would have knowledge if such credit existed. I can provide his telephone number if necessary. It's sad as a consumer, we have to be caught in the middle of a "they said" "they said" situationIn addition, the manufacturer authorized the repair company to replace the computer board in our dryer. Therefore, the manufacturer would have been well advised that the dryer had been fixedTwo days after the technician left our home, we received a phone call from HH Gregg. We did not initiate contact with HH Gregg, they called us. They wasted our valuable time to come to their store and pick out a new washer based on the information they provided us. Again, we did not contact them. The Sales Associate, making the comment to us while we were in the store, we could pick out a new television with our store credit if we wanted to. The washer was physically sitting on the end of a delivery truck, feet from our laundry room door, when it was discovered that the delivery team was to return a dryer to the store. Again, why wouldn't someone have made sense of the situation before it got to this point, why would you be delivering a customer a washer and returning their dryer?
None of the above excuses the unprofessional attitude of the Store Manager, Joe, in Florence, who admitted to knowing I had been trying to contact either himself or *** *** the Sales Representative, and deliberately not returning my phone calls. Nor does it excuse the unprofessionalism he used during our most recent phone call. Details of such, I would be happy to discuss with his superior. As I explained to Joe, the Store Manager, my Husband and I have bought our last two big screen televisions from HH Gregg and our washer and dryer. If they don't want to make right, what I consider an un excusable mistake, we will not be bringing our business back to HH Gregg and we will make sure to protect our friends and family from this happening to them. As consumers, we visit our local businesses to purchase our appliances. If we had the option to directly visit and purchase from manufacturing plants, of course, we would. But, we don't have that option. So, for HH Gregg to tuck their tail, apologize for being the middle-man and be okay with having the reputation of selling an appliance, regardless of manufacturer, that does not remove the deodorant from the underarms of our shirts and does not sanitarily clean our undergarments, is beyond our comprehensionOur washer is now out of manufacturer warranty. We did purchase the extended warranty on both the washer and dryer. If we have no other option, I guess will start down that road.
Regards,
*** ***

February 2, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding ***
*** concerns about the order.I apologize for any inconvenience *** *** experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goalOur records indicate that the order was canceled and a refund was processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Tell us why here...January 1,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***
Dear Ms***:
I have received your letter regarding *** ***
refund/exchange issues
We apologize for the inconvenience and frustration *** *** may have experiencedOur records indicate Mr*** was provided with an update on 12/31/regarding his refundThe refund has been processed and Mr*** should expect it to post within 5/business days
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

May 19, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about his
computer.I apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund of $for the softwareHe should receive it in the next business days.We appreciate having the opportunity to respond to ***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns
about his order.I apologize for any inconvenience MrRose experiencedOur records indicate that a refund was processedIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want to thank you for checking into this matter for meI want to let you know that H H Gregg was not fully at fault for my computer problem I hadAfter going back to H H Gregg they were going to exchange my computer to make things rightWhen I picked a computer the salesman went over to Acceptance Now and was working with Chris with Acceptance NowI went back to see why they had to know about the computer I picked out to replace the bad computer I brought inWhen I first came into H H Gregg to buy my computer I wanted to finance my purchase to build my credit up, because my credit was not that goodI could have paid cash for my purchase that day and wish I had done soI told the salesman that my credit was bad up front and he ran my credit check any wayThen the salesman told me that they had a company in side the store that could help me and it didn't matter about my creditSo I went with Acceptance Now thinking I was still financing my purchaseWhen I had this computer problem is when I realized that Acceptance Now is a rental center and they bought my computer from H H Gregg and I was now purchasing my computer through Acceptance NowI think customers should be informed up front about what Acceptance Now really is, this is were I think
H H Gregg is at fault with their customersI am paying out the nose for my purchase and still have not gotten my computer replacedAcceptance Now is suppose to be ordering me a new Hewett Packard computer and it has been maybe a week in a half to two weeks since I spoke with them
I just wanted to let you know that a lot of this is my fault for not checking or asking more questions about Acceptance Now, but I was lead to believe that I was still financing my purchaseH H Gregg should tell their customers that Acceptance Now is a rental center
Thanks again for trying to help me with this problem
Regards,*** ***

October 27, 2016*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** ** *** *** (#***)Dear Ms***:I have received your letter regarding *** *** customer service issues.We
apologize for the inconvenience Mr*** may have experiencedMr*** has issued a credit on 10/26/and given the opportunity to reselectUpon speaking with Mr*** he did confirm that the washer was replacement, and properly working.We appreciate having the opportunity to answer the complaintSincerely,Whitney E***