HH Gregg Appliances

October 30, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***
I have received your letter regarding *** *** concerns about his rebateI apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund of the delivery charge to reimburse him for the rebateHe should receive it in the next daysWe appreciate having the opportunity to answer Mr***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

January 29, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding Tre ***’s concerns about
his box springs.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his requestBox springs are not eligible for return.We appreciate having the opportunity to respond to Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

April 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his
freezer.I apologize for any inconvenience *** *** experiencedAccording to our records, the service plan he purchased is administered through NEWOur representative contacted NEW and was informed that the parts needed for the repair are on backorder. It is our understanding that they offered a replacement for the freezer but *** *** declinedIf he has any questions, NEW can be reached at *** ***.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

TahomaTimes New Roman";'>I have received your letter regarding *** *** concerns about the television
I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred
Please note that our company is not responsible for property that is abandoned at our store
We appreciate having the opportunity to answer Ms. *** complaint
Sincerely,
*** ** ***

September 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding ***
***’s concerns about the gift card she was offered.I apologize for any inconvenience Ms*** experiencedWe were unable to verify that a gift card was processedIn the interest of good customer relations, we are sending her a $gift card instead of the $gift cardShe should receive it in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear
A service call was scheduled for Oct The repairman, Alberto, called me and said that HHGregg did not give him a new dishwasher handle for my machine so he had to cancel the service callI still have the same dishwasher with no handle days after the installationHHGregg is a very disorganized business!
Regards,
*** ***

February 18, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (#***) Dear Ms***:I have received your letter regarding *** *** concerns about his
account. I apologize for any frustration Mr. *** experiencedWe regret that our representatives do not have access to accountsIf he has any questions about the account, the card administrator can be reached at (800) 333-He may have the option to dispute any charges that he feels may be incorrect.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want to thank you for checking into this matter for meI want to let you know that H H Gregg was not fully at fault for my computer problem I hadAfter going back to H H Gregg they were going to exchange my computer to make things rightWhen I picked a computer the salesman went over to Acceptance Now and was working with Chris with Acceptance NowI went back to see why they had to know about the computer I picked out to replace the bad computer I brought inWhen I first came into H H Gregg to buy my computer I wanted to finance my purchase to build my credit up, because my credit was not that goodI could have paid cash for my purchase that day and wish I had done soI told the salesman that my credit was bad up front and he ran my credit check any wayThen the salesman told me that they had a company in side the store that could help me and it didn't matter about my creditSo I went with Acceptance Now thinking I was still financing my purchaseWhen I had this computer problem is when I realized that Acceptance Now is a rental center and they bought my computer from H H Gregg and I was now purchasing my computer through Acceptance NowI think customers should be informed up front about what Acceptance Now really is, this is were I think
H H Gregg is at fault with their customersI am paying out the nose for my purchase and still have not gotten my computer replacedAcceptance Now is suppose to be ordering me a new Hewett Packard computer and it has been maybe a week in a half to two weeks since I spoke with them
I just wanted to let you know that a lot of this is my fault for not checking or asking more questions about Acceptance Now, but I was lead to believe that I was still financing my purchaseH H Gregg should tell their customers that Acceptance Now is a rental center
Thanks again for trying to help me with this problem
Regards,*** ***

January 13,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his television.I
apologize for any inconvenience Mr*** experiencedOur records indicate that a store credit was issued for a replacementA representative should contact him within the next few business days if they have not contacted him alreadyIf he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issues
We apologize for the
inconvenience and issues you are experiencing with the warranty providerI was not able to locate any information pertaining to a store creditI would recommend you contact the warranty provider Warrantech to discuss your credit and when it will be issued
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her
furniture.I apologize for any inconvenience she experiencedIt is my understanding that a representative from our Vendor Relations department has attempted to contact her to obtain a serial numberIf she still needs assistance, we request that she contact Megan at (317) 848-8710, extension *** We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

May 19, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about his
computer.I apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund of $for the softwareHe should receive it in the next business days.We appreciate having the opportunity to respond to ***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 11, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his order.I apologize for any inconvenience *** *** experiencedOur records indicate that the order was
refunded through a credit card chargebackWe regret that we are unable to extend the sale prices.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Department

August 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his order.I
apologize for any inconvenience *** *** experiencedOur records indicate that the delivery is scheduled for 8/We regret that we are unable to offer an upgraded model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

June 24, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***)Dear *** ***:I have received your letter regarding *** *** concerns about her
washer.I apologize for any inconvenience Ms*** experiencedAccording to our records, a store credit was authorized for the replacementIt is my understanding that a representative contacted herIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI understand that a refund was given of 149.99, but that was only for the refrigerator delivery chargedThe refund of was only given due to the exchange in refrigeratorMy concern is being charged a delivery fee of for each appliances which when purchasing the items the associate (Micheal) told me a delivery fee of only was only supposed to be applied onceInstead I was charged for the dishwasher, stove, microwave, and for the refrigeratorI was only refunded back the delivery fee for the fridge but never received a refund for the microwave, stove, or dishwasherHH Gregg has been advertising many promotions which made me come to the store for serviced but I have yet to receive any of the deals that were advertisedThen when expressing my concerns I always get the run around or have yet to receive a call from a manger about my issueI will never advised people to shop with HH Gregg due to the bad hospitality and serviced I was given
Regards,
*** ***

June 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the refund for her
television.I apologize for any inconvenience and frustration she experiencedWe regret that we are unable to honor her request for a refund of the sales tax.It is our understanding that the manufacturer’s warranty covers the product only and not the sales taxI am sorry for any disappointment. We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***
I have received your letter regarding *** ***’
concerns about the microwave.I apologize for any inconvenience Ms*** experiencedOur records indicate that the microwave was exchangedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 27, 2016*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** ** *** *** (#***)Dear Ms***:I have received your letter regarding *** *** customer service issues.We
apologize for the inconvenience Mr*** may have experiencedMr*** has issued a credit on 10/26/and given the opportunity to reselectUpon speaking with Mr*** he did confirm that the washer was replacement, and properly working.We appreciate having the opportunity to answer the complaintSincerely,Whitney E***