HH Gregg Appliances

November 13, 2014
[redacted]
Revdex.com, Inc.
Indianapolis, Indiana 46204
RE: [redacted] (# [redacted]) 
Dear...

Ms. [redacted]
I have received your recent letter about [redacted] concerns about his refrigerator.
I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the refrigerator was purchased as a floor model refrigerator, not a new-in-box unit. The refrigerator is still covered by the manufacturer’s warranty. It is our understanding that the manufacturer assisted them with scheduling a repair.
We appreciate having the opportunity to respond to Mr. [redacted]z’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

August 21, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] is experiencing. We are currently researching his concerns and will follow up once we have more information. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The situation has almost been completely resolved. The door was in fact replaced on 11/20/2016 but it is missing a gasket that seals the door where the ice maker and door meet. I called Customer Service and they requested that I send an email to [email protected] with the invoice in the title and a picture of the door where the part(s) are missing which I have done and am waiting a response as to when those parts will be replaced. Please see the attached document of the email that was sent on 11/21/2016. When those components are replaced I will be satisfied with the results.
Regards,
[redacted]

November 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted] experienced with her request for repair. We are unable to authorize a return or an exchange for the washer.The service plan Ms. [redacted] purchased is administered through Warrantech. As indicated in the Terms and Conditions for the service plan, rust is not covered. We are unable to override the terms of the service plan. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204
class="apple-converted-space"> RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s warranty concern.I apologize for any frustration [redacted] may have experienced. In conjunction with the three year warranty administered by Warrantech, the manufacturer SHARP provides a one year manufacturer’s warranty. Up until 07/23/17 the correct channel for repair is through SHARP who can be contacted at 1-800-237-4277. I regret any confusion contacting the warranty administrator Warrentech during this time may have caused Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted] [redacted] concerns about the refrigerator.We apologize...

for any inconvenience [redacted] [redacted] encountered. Warrantech was contacted on the customer’s behalf and they advised that no service call has been scheduled. In order to provide a resolution, the unit must go through service. Warrantech can be reached at (877)456-9643 to schedule a service appointment.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]   I've included additional pictures to my complaint.
Regards,
[redacted]

November 11, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern regarding his giftcard. I apologize for any frustration Mr. [redacted] has experienced.   After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $79.99. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I received a check in the mail on 6/9/2016 for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experience.
Thank you in advance Revdex.com for assisting with this issue.
Regards,
[redacted]

May 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about his television.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a store credit was authorized for the replacement of the television.We appreciate having the opportunity to answer Mr. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street, Suite 2020Indianapolis, IN 46204-2599RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we are unable to honor his request. Customers have the option to inspect products before they remove them from the store premises. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. [redacted]Director, Service Operations JTM/rlb

January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding...

[redacted]’ concerns about the order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate the order was canceled and refunded. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The store released the merchandise to somebody not authorized to pick it up who had no receipt or order number. They never even called me. Their rules are that you need the receipt, order number, or photo id. The person who they gave the damaged tv had none of these and presented none of these. I had the receipt the whole time and I was not the one who went to the store.
Regards,
[redacted]

Here is the response for [redacted]'s complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
 
HHGregg is kicking the can to Warrantech and Warrantech is dragging their feet.  We have spoken to Warrantech on two separate occasions and they continue to say that they are evaluating the situation.  We have spoken to Warrantech on 23 February and 1 March.  They indicated they where looking at replacing the refrigerator (preferred) but, they have not yet been in contact  with us nor have they made that decision.  I'm requesting HHGregg, apply their vast resources to influence Warrantech to put this issue to rest.  I would expect this issue to be resolved with the next few days.
 
Regards,
[redacted]

June 12, 2015[redacted]
[redacted]RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his range.I...

apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the range. He indicated that he has received the parts for the range. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  This is totally unacceptable. They did not provide me the opportunity to inspect the television. I had no idea or was I told why they opened the box. The stock clerk is the only one that opened it and removed it 1/3 of the way out. No other store (ex Best Buy, Wal- Mart, K-Mart, or Sears opens a factory sealed box.)  That really makes me wonder what they were trying to hide. I don't understand how a company could come up with an excuse like that.
Regards,
[redacted]

February 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

elliptical.I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a refund.Our representative contacted the service plan administrator and was informed that they canceled the coverage and processed a refund of the service plan. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the rebate card.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to reissue the promotional rebate card. Our store management may be able to work with her on the price of a product, depending on the model she selects.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb