HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The retailer had stock of the item at several stores prior to Christmas.  While the item may not currently be in stock, it is still listed on their website.  I will be happy to wait until the item is available so that the retailer can honor the price reflected in my original order.  
Regards,
[redacted]

mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about his television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. Our representative contacted the service plan administrator and was informed that the television was repaired. If he has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
 Sincerely,
James [redacted]

"Times New Roman"'>I have received your letter regarding [redacted] concerns about his delivery.
I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the appropriate personnel. It is our understanding that a representative should contact him in the next 5-10 business days.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called Thomas W[redacted] several time left 6 voice mails since Friday Jan 2nd, 2015. Finally the executive named Deborah called me back on Thursday Jan 8th about my complaint @ 9:58AM. She proceed to tell me that they will refund my $3,100.00 but they need to pick up the furniture first before they issue me my refund.  I told her I need to receive the check before they pick up the furniture. Deborah said that's not how it works the furniture need to be pick up first and back to the manufacturer then it will go to the accounts receivable then they will issue me a check. I asked Deborah when can they pick up the furniture I asked her to make the pick up after 5:00 PM because that is the time I would get home from work. I even asked her maybe on this Saturday she said she did not know she would have to call & schedule the pick up she would call me back with the day.  Later that day Deborah called me back @2:06PM and said they will pick up the furniture this Saturday sometime I asked her that I need a window she proceeded to be very rude and tell me I got what I wanted why am I to make sure I'm home usually they will call me 3 hours a head to tell me a time.  I asked Deborah if she can send me email on what we discussed about the refund and pick up the furniture. She told me she would send me email with the details.  She proceeded to scream at me and said she is over this dealing with me and said I got what I wanted so what is my problem. I asked her how long would it take to get my refund back she told me it could take up to 25 business days. I told her I have company coming in town next week that I need it sooner to go purchase another couch set. She told me that was not her problem. Then she kept on screaming at me & my coworker heard her.  I asked her to stop screaming at me as a customer you do not have no respect or compaction it for my situation.  I then asked to speak with either Thomas W[redacted] or Denis M** because she was very rude.  She told me their is no one I can speak to to deal with her but she is over my deal.  I told her I work for A billion dollar business and if I ever treated our customers like the way she was treated me I would be fired.  She sat on the phone I asked her are you ignoring me know.  I told her if she does not like to deal with people then maybe she should go look for another job because their are people out there that would take her job in a heart beat. She changed her tone really quick. I asked her I need it by 25 business day she told me I didn't not tell you that I told you it could take up to 10 business days which was a lye because my coworkers heard her and the whole conversation.  She told me there was nothing else to discuss that I got what I waned and she need to hang up now, I asked her that you are going to send me that email right she said yes and hung up.  I did not receive any email from her it is Jan 9th, 2015 @ 9:15 AM and I still have not received email confirming our conversation.  Thank you[redacted][Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store...

credit.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that she received store credit for the price of the original microwave. We regret that we are unable to offer any additional store credit. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

No customer service whatsoever when it comes to resolving service issues on my Maytag washer even though I have the protection plan to cover the appliance. I keep getting the runaround from H H Gregg and the protection plan company. All anyone will say is they are sorry and I have to wait ANOTHER 2-3 days after over a week! Not good customer service and I will never go back.

My son purchased a drone for me as a Christmas gift, December 20th ( $299.00) I course opened it Christmas day. A few days later I took it to fly and of course the blade guards broke not allowing it to fly with damage. I called H H Gregg and they said to return it that I had 30 days. my son took it back and spoke with a manager who said it was not returnable they would not accept it for one the guards were broke and for two it was not returnable. I called and spoke to the same manager and his response was to bad your out the $299.00. Never offered any other choice. I have searched and have not found any parts that I can buy as well I have E-mailed the drone maker which has not responded. As I told the manager its just bad business not to get what you pay for.

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund issue.
We...

apologize for any inconvenience Mr. [redacted] may have experienced. Our records indicate Mr. [redacted] order was canceled 11/25/16. Mr. [redacted] was also emailed 11/25/16 at 8:25am confirming that the order was canceled and could take 7/10 business days for the refund to be issued
12/05/16 $140.39 was issued back to Mr. [redacted] PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]I have received your recent letter regarding [redacted] concerns...

about her request for a price adjustment.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. As indicated on the back of the sale ad, prior purchases were excluded. We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns.I...

apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase. If her issue has not been resolved, we request that she provide a copy of the purchase invoice so that we can research her concerns further. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

November
-0.1pt;">9, 201 6 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])
Dear Ms. [redacted]: I have received your letter regarding [redacted]'s purchase.  I apologize for any frustration Ms. [redacted] has experienced.   We have contacted the warranty administrator Warrantech on Ms. [redacted]s behalf. After reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms. [redacted]. The second opinion service call will need authorized by calling Warrantech at 877-456-9643.   In regards to the premium service plan , hhgregg is willing to refund the cost in full. We ask that Ms. [redacted] fill out and mail the attached form, along with a copy of this letter. Warranty cancellation requests normally process within 30 days. We va lue our customers and appreciate the opportunity to answer the complaint. Sincerely,/ Executive Team - Z. N[redacted]

I have received your letter regarding [redacted]'s concerns about her purchase.
12.75pt 0.05in 0pt 0in">I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that she paid $106.79 plus tax for the Keurig. In the interest of good customer relations, we processed a refund of $8.42 to reimburse her for the price difference. She should receive it in the next 30 days.
We appreciate having the opportunity to respond to Ms. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

On July 1, 2016 I received an appliance I ordered the week before. At the time of my order I specifically asked the sales person if I would be receiving a user manual. I was assured---"of course". When the truck arrived with my appliance there was no user guide. The truck driver stated it must have been left behind and to please call the HHGreg store in Bradenton. When I did I was told there was no "user manual". I assured the employee that there was since both the sales person and driver told me there was. The employee said "maybe there is, however, we do not send user manuals through the mail" I questioned the logic and requested to talk to the store manager. Mike the manager assured me a user manual would be sent out the following day. One week later, after not receiving the manual, I called back to the store and talked to a very helpful employee named "Blase?" He took my information and assured me that he would personally contact the manager to make sure the user manual would be sent. I have yet to receive the manual---but still have hopes. One thing for sure---I am not going away. If necessary I will attempt to contact the upper management for a solution to my problem. As far as the product itself and the delivery I am very satisfied. However, I cannot imagine why HHGreg is making such a big deal over a user manual???? By the way---the appliance has a sign on it saying---be sure to read your manual before safely using this appliance!!! LOL

November 19, 2015RE: [redacted] Dear [redacted]I have received your letter regarding Sarah Francis’ concerns about her dryer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer a return...

or a replacement. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that [redacted] proceed with service.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

February 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]:We have received your letter regarding [redacted] concerns about his claim.We regret his continued disappointment and the delays. I have shared his comments with the appropriate personnel. If he does not receive a call in a timely manner, Incident Tracking Specialist [redacted] can be reached at (317) 816-1523.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We received this email on 11/28/2016 at 3:42PM.  The solution stated that a service call with [redacted] Appliances was scheduled for this date between the hours of 8AM and 1PM.  I was at my residence during that time and [redacted] Appliances neither showed up or called.  I attempted to call [redacted] Appliances prior to sending this email and was not able to contact anyone. 
Regards,
[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her sofa.I...

apologize for any inconvenience Ms. [redacted] experienced. According to our records, the service plan she purchased is administered through Warrantech. We contacted the service plan administrator and were informed that the issue she described is not covered. We regret that our representatives are not authorized to override decisions made by the service plan administrator.If the coverage has not been used, Ms. [redacted] may have the option to request a cancellation of the coverage. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

October 7, 2016   [redacted]...

[redacted]      Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about her appliance pick-up. I apologize for any frustration Ms. [redacted] has experienced.   A return invoice has been created to pick up Ms. [redacted]’s washer/dryer purchase for a refund. Ms. [redacted] will need to call her local store at 630-259-1094, referencing invoice [redacted] to set a pick-up date for the units.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the range...

kit.I apologize for any misunderstanding. She may have the option to return the kit for a refund within 30 days of purchase. We recommend that she take the kit, the packaging, and the purchase invoice to the store and speak with the store management for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]s concerns about her refrigerator.We are sorry for the continued frustration. The service plan administrator has informed us that they issued a check for the replacement of the refrigerator. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team