HH Gregg Appliances

November 19, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Beverly Fleming (# 10805813) Dear Ms. Richardson:I have received your follow-up letter regarding Beverly Fleming’s concerns about her damage claim.We regret her continued disappointment. Her claim was forwarded to [redacted] Insurance, the contractor’s insurance carrier. If she does not receive a call in a timely manner, [redacted] Insurance can be reached at (800) 327-3636.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb

We have received your letter regarding [redacted] concerns about the range.
0in">I apologize for any inconvenience Mr. [redacted] experienced. I have shared his comments about the website image with the appropriate personnel.
It is my understanding that he had the option to decline delivery of the product at the time of delivery. We also offer a 30-day return period. If Mr. [redacted] returns the range, we can offer to reimburse him for the pickup charge. For reimbursement, we request that he send the receipt to the following address.
Corporate Office, h.h. gregg
Attn. Communications Department 4151 E. 96th Street
Indianapolis, IN 46240
We appreciate having the opportunity to answer Mr. [redacted]' complaint.
Sincerely,
[redacted]
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December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

mattress.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that an exchange was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

November 12, 2015RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about her dishwasher.We regret her continued disappointment. However, we are unable to honor her request. Service plans sold in our stores do not cover the cost of delivery or installation. Our records indicate that the replacement model was sold at a substantial discount.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that the store management contacted her to address her concerns. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have called Hhgregg who referred me to Samsung with my complaint in a very short time. I called and wrote to Samsung several times since Hhgregg referred me there to call. Besides that a year has not gone by to this day for my complaint. They never returned me call or gave me a response to  my letter. Per Samsung's repair contractor this oven is defective I was explained and the did not even want to come out to my house 2x after I finally got some response from Samsung. They said nothing they can do for my claim, This seems fraudulent in my opinion. Samsung can't get the temperature regulated and that is it? I am supposed to live with just being able to use a cook top that also gets too hot? This is a hazardous appliance and that is all they have to say? No, I am not satisfied and like to know what other options I have. They know the oven overheats and is a problem if I would use the self cleaning which the repair man told me NOT TO! Or I have a problem. They know and sold me the oven anyway!I posted prior to contacting you this bad experience on facebook to warn people and to get my complaints heard as I was not given any repsonses to my requests. I will continue to tell all my friends and anyone that want to listen about my bad experience with HHGregg and the hazardous not self cleaning stove/oven I was sold. That is false advertisement! 
I hope you can provide me with an option that I can get satisfaction. They are lying. I have been in touch and that is why I am doing things in writing as a phone call  means nothing apparently. I guess I can contact the federal trade commission about this product and that is should be taken off the market. There has to be a Consumer Protection agency that can help. As I said I take care of my chronically sick daughter who is bedridden 24/7. I do the best I can. They should be ashamed of themselves to sell honest people something that has been falsely ADVERTISED. The oven doe not self clean. It locks, sets on fire, explodes and I am not willing to risk that with my disabled daughter so close to the stove and kitchen. Please help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a notice from H H Gregg to come to their store and pick out a new dishwasher.  My son and I went to the store and they didn't have a dishwasher in the same price range as to what I originally paid.  I was told that I would have to pay $43.00 more to get a Samsung dishwasher.  I was also told that I had the option to get another brand if I wanted too.  I chose to get a Whirlpool dishwasher and it was $116.00 less that what I originally paid for the Samsung.  The store refused to give me a refund for the $116.00 although I paid on a debit card (same as cash) for the original Samsung purchase a year ago.  I was told that I could use the credit to buy something in their store.  After all I have gone through, I don't want anything from their store.  I want my refund to be debited back to me.  The manager said he would check with their main office but to date, I have not received any word on the refund.  I do now have my Whirlpool dishwasher so that part of my complaint is satisfied.  I will never again deal with H H Gregg.  I don't feel the store has the customer service rating that they have displayed in their advertisements.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.That is the most insulting offer I have ever received. It is not only offensive but also insult my common sense at the very basic level. Why? Would I ever buy another product from hh Gregg. Not only did I buy a bad tv from your store that you refuse to exchange. Then you turn around and offer to sell me another one at a discounted price. Why so you can take more of my hard earned money and sell me more bad merchandise. No thank you.  You lie and say that I damaged the screen and nobody from your store has ever seen the tv since I left the store with it even after I sent in pictures of the tv you still refuse to do the right thing. You do not care because it not you. It is not your hard earned money. This has been the worst experience I have ever been through with a retailer. You state that in the interest of customer relations you can select me a tv at a discounted price. What a joke! Hh Gregg will never get another dime of my money. 
Regards,
[redacted]

September 26, 2014
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about the service plans.
I apologize for any misunderstanding. According to our records, she purchased service plans that were listed on her invoice as major component. We regret that we are unable to reimburse her for the cost of parts or repairs as she requested.
In the interest of good customer relations, we can offer to refund the service plans in full as long as the coverage has not been used. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
Sincerely,
 
[redacted]Director, Service Operations
J[redacted]
Enclosure
---------------------
Request to Cancel Warrantech Extended Service Plan
I hereby request H.H. Gregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law.  I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered.  This form must be completed by the original purchaser.
Original Purchase Information (Send Refund to)   Same ?
Name ______________________________ Name________________________________
Address (original)_______________________ Address_______________________________
City________________________________ City__________________________________
State/Zip____________________________ State/Zip______________________________
Purchase Date________________________ Telephone # ___________________________
PSP Purchase Price____________________
Sales Invoice Number____________________
PSP Model Number_____________________
Customer Signature_________________________________     Date ___________________
(Original Purchaser)
Reason: _______ok per DM/RB to refund the AWWT2M-10 and ADWT2M-5 service plans purchased on 6304-029784 if coverage has not been used and form is received by 10/30/14.
Mail To: Warranties Department hhgregg, 4151 E. 96th Street, Indianapolis, IN  46240.

I have received your letter regarding [redacted]'s concerns about the sales tax.
I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding the Allegheny County sales tax rate was charged because the local store and distribution center are located in Allegheny...

County. In the interest of good customer relations, we processed a one-time only refund of $12.60. She should receive it in the next 30 days if she has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,
Diane M[redacted]Communications Manager

I purchased a refrigerator from HH Gregg toward the end of 2013. I also purchased an extended service plan administered by HH Gregg. I have had to have this Whirlpool refrigerator fixed 5 times. I am thankful that I had the service plan but..... three weeks ago my refrigerator stopped cooling. I called in a service request and was told that someone would contact me within 24-48 hours. Two days later I called again because the phone number they gave me for the service company did not work. They told me it would be 24-48 hours as they were going to have to find another company. I live out in the country and when I called back two days later, they told me that they couldn't find anyone else that would come to my location. They had contacted the service company and said that they were having phone problems but they would e-mail me and get a technician set up to come out. Five days after my initial call a service person finally came out. The freezer was freezing up so he told me to keep the door open for two days then plug it back in and see if it came up to temperature. It did and worked for about a week, maybe less. Then I had to call again to the extended service plan, HH Gregg, and restart the process all over again. This time it took three days to get the service tech out and he told me he had to order parts, although the last time he was out he had put in an order for the parts incase but the service company did not order the parts and cleared out the service call. Here it is a week later and I still have no refrigerator! What good is a service plan if you can't get prompt service. If it was a different appliance it may not be an issue but a refrigerator it is an issue! At this point I would probably never by a Whirlpool appliance again and never shop at HH Gregg! If you purchase the service plan be prepared to be frustrated and have to keep after them to get your appliance fixed. Clearly after 5 times, three times for the frozen up ice make and two for the frozen up freezer (frost free appliance), this refrigerator is a LEMON and should be replaced! But in the very least, GET IT FIXED. We have out-of-state company coming in a few days and WE HAVE NO REFRIGERATOR!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hhgregg response is that their rebate processing company will send me the rebate in 30 days. But, this is the response that they have been saying from December 2014. So, you should understand my frustration here when the corporate response is also the same.  I don't have any confidence in them that they will send me my rebate. I thought if Revdex.com intervened they might provide a prompt response.  But, no change. I am thinking of moving to arbitration or dispute settlement in court.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her television.We regret her continued disappointment. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact her in the next 5-10 business days. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his dishwasher.I...

apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 24, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service...

issues.
We apologize for the inconvenience Mr. [redacted] may be experiencing, and based on the purchase date Mr. [redacted] is out of this return/exchange policy through hhGregg.
However Mr. [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges. 800.726.7864
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any...

inconvenience she may have experienced. We regret that we are unable to honor her request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. Our records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't accept that answer as the salesperson did not have any retractment of the ad or apology, just a blow off that these misprints happen all the time and then a quick diversion of attention to a more expensive model. The exact definition of bait and switch. I have no plans to fight this further as they clearly don't see it that way. I only hope that you, the Revdex.com, are tracking how often these 'accidents' happen, and if this is an isolated incident or standard operating procedure by this company, as their own salesperson's admission appears to support the latter.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The representative from hhgregg said in the response to the Revdex.com complaint that I exceeded the 30 day hhgregg guarantee which is not true. I did NOT exceed that 30 day hhgregg guarantee period. I purchased the television on 09-Oct-2016 and the day I took the television back to the store at which I purchased the television was 06-Nov-2016. That is 28 days from date of purchase. 
In fact, I have proof that I was in the store that day to exchange the television because I also have a return invoice that is dated 06-Nov-2016 for a return of a HDMI cable that the salesman told me I was going to need when I bought the television and I did not need the cable. I have proof. I can send pictures of both invoices, pictures of the television, of the box, cables, remote and packaging material that I retained just in case I had a problem. 
Regards,
[redacted]

April 28, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

refrigerator.I apologize for any inconvenience Ms. [redacted] is experiencing. We are currently researching her concerns and will follow up once we have more information. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

September 26, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’ concerns about his television.
I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they authorized a replacement for the television. A representative should contact him within the next 10 business days.
We appreciate having the opportunity to answer Mr. [redacted]’ complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations
JTM/rlb