HH Gregg Appliances

August 2, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his in store...

experience. We apologize for any misunderstanding. However, we are unable to honor his request. Our store management may be able to work with him on pricing depending on the model he selects.  We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,    I called 317 705 8654  and left msg but no reply
[redacted]

March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about the delivery rebate.We contacted the rebate processing company and were informed that they are sending a $100 gift card for the delivery rebate. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]:I have received your recent letter regarding [redacted]...

concerns about the emails.I apologize for any frustration. We have submitted her request to be removed from the list to the appropriate personnel. It is our understanding that removal requests are processed in 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane [redacted]Communications Manager

November 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the furniture and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I purchased an extended warranty with my refrigerator. I paid for the extended warranty the day I bought my refrigerator. Now my appliance is making a terrible noise when you dispense water. I called for repair and was asked to wait four weeks for someone to come out to look at my refrigerator and asked if this was ok. I said no, that is not ok to wait four weeks because you did not wait four weeks for the money on the extended warranty or refrigerator. I was told that I would be contacted within four hours by A & E Factory repair to set up an appointment. I have been two weeks trying to get someone out to take a look at my appliance without success. I feel this is bad business and very unsatisfactory service on HH Gregg and A & E Factory repairs part. I do not have a complaint with the actual HH Gregg store where I purchased my refrigerator nor with the employees there.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] As I explained & will explain again this item is being returned for being defective as it has no connections to be compatible with my cable system & there should be laws or exceptions in the matter of a defective product so I will not stop fighting until I recieve a refund for this item whether I have to go to the attorney general's office or whatever it takes. I am a consumer should be protected from such junk merchandise being sold & refused for return. I explained to this company that I have been with my father who is doing aggressive treatment for his lung cancer & did not get to open my item & try it until over a month later & there was nothing I could do about that situation which is another exception that is being ignored.

January 7, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery...

issue.
We apologize for any inconvenience and frustration this may have caused Ms. [redacted] in the delay of her delivery. Based on the information Ms. [redacted] is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soon. If Ms. [redacted] is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns. We regret that we were unable to locate a record of the purchase under the name and phone number Mr. [redacted] listed in the complaint. If he still needs assistance, we request that he provide a legible copy of the purchase invoice so that we can research the matter further. We value Mr. [redacted] as a customer and appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  I will track my account activity to verify the finalization of the refund.
Regards,
[redacted]

I have received your follow-up letter regarding [redacted] concerns about his washer.
I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they have one repair on file from June of 2013 but no current service requests.
We recommend that Mr. [redacted] contact NEW at (866) 856-0212. It is our understanding that he may have the option to request than an alternate service provider evaluate the washer.
We appreciate having the opportunity to answer Mr. [redacted]' complaint.
Sincerely,
[redacted]

June 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his request for a price...

adjustment.I apologize for any frustration Mr. E[redacted] experienced. Our records indicate that a refund of $214 was processed. He should receive it within the next 5-10 business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])...

 
Dear Ms. [redacted]
We have received your letter regarding [redacted] concerns.
I apologize for any inconvenience and frustration. However, we are unable to offer the compensation he requested.
A representative from the delivery center should contact him within the next few business days to schedule a date for a delivery team to address the issues with the refrigerator. If he does not receive a call in a timely manner, we request that he contact [redacted] at (800) 944-[redacted].
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. So I printed the letter with the response from the business and took it to my local HH Greg this morning to obtain a replacement dryer. I was assisted by Appliance Specialist Shane O'[redacted] and Manager Jerry F[redacted]. I explained to Mr. F[redacted] what had taken place and provided him with the response letter as directed by James M[redacted], Director of Service Operations. Mr. F[redacted] informed me that management no longer has access to "cost" information and is not sure how he can sell me a dryer at cost. He advised that the best he could do was sell me a dryer and give me an "employee discount".  This did not sit well with me but I felt I was at his mercy to take it or leave it. I purchased another dryer under Invoice # H336-011616 and have no idea how much over cost I actually paid. Further more, I had to pay $79.99 to have the dryer delivered and feel that I absolutely should not have had to pay this fee. Mr. F[redacted] informed me that he did not have the authority to override the charge. I am relieved to know I have a replacement dryer now, but disappointed that management was not able to honor what was promised to me AND I had to pay to have the replacement dryer delivered to me. I feel that I should be refunded the $79.99 delivery charge for the replacement.
Regards,
[redacted]

November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service...

issue.
We apologize for the inconvenience [redacted] is experiencing. Based on the purchase date, [redacted] is currently under a manufacture warranty and is required to report all issues outside of 30days to Samsung. The contact number to Samsung is 800-726-7864.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about his bedding.We regret his continued disappointment. However, the adjustable base is not eligible for return. If he needs to schedule a follow-up service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]
I have received your letter regarding [redacted] concerns about her...

repair.I apologize for any inconvenience [redacted] is experiencing. We regret that we are unable to authorize an exchange.Our representative contacted the service plan administrator and was informed that they are processing a reimbursement for the repair. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his television.I apologize for any inconvenience Mr. [redacted] experienced. We want customers to be happy with the products they purchase from our stores. Our records indicate that a store credit was issued and he purchased a replacement television.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team