HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did call me and said the reason that they had failed to resolve repair issue is because I had not responded to them. This is not true. I have each email and voicemail they sent me telling me they were working on it.  They have now started the claim all over again with different repair co coming out next week to see what part I need and then order it.  Of course this much was previously done in august. I won't accept their response until my fridge is actually fixed. I appreciate your assistance as I dont  believe hhgregg would've done anything but for your intervention. 
Regards,
[redacted]

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

1[redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about the computer.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request for a replacement computer. Our representatives are not authorized to approve replacements for products covered by Warrantech service plans. If she has any questions about the repair or the terms of the service plan, the administrator can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It took 5 months, but the insurance company finally responded and I was able to get my floor repaired.
Regards,
[redacted]

March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns.I apologize for any...

inconvenience and frustration [redacted] experienced. However, we are unable to honor his request.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next 30 days.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his dryer.I apologize for any inconvenience Mr. [redacted] is experiencing with the repair. It is our understanding that a representative called to inform him that the repair was assigned to a new service provider and a service call is scheduled for 11/1. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I...

apologize for any frustration Ms. [redacted] experienced with the repair. We regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repair. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr....

[redacted] encountered. Our records indicate that the order was fulfilled. We hope the delivery and installation process went smoothly. We hope Mr. [redacted]’ enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

September 18, 2014
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted]
 
Dear Ms. [redacted]:
 
I have received your follow-up letter regarding [redacted] complaint.
 
We regret his continued disappointment. It is our understanding that the delivery contractor is working to resolve his concerns. Our records indicate that the store personnel processed a $300 price adjustment. If he has not yet received the refund, he should do so within the next 30 days. 
 
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
[redacted]

April 28, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the service...

plan.I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to honor her request. As indicated in the Terms and Conditions for service plans purchased in our stores, the coverage period begins on the date of purchase. The service plans offer coverage that manufacturer’s warranties may not, such as power surge protection.In the interest of good customer relations, we can offer to reimburse her up to $50 for a replacement bulb. If she would like to take advantage of this offer, we request that she mail the receipt for the bulb to the following address within the next 60 days.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Ms. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I...

apologize for any frustration Mr. [redacted] experienced. We forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
January 10, 2017
Dear HH Gregg Representative:
I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv.  Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part.  I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA.  You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return.  I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued.  
 
I should not be expected to pay for an item that was damaged and has been returned to you.  I will not be picking up the item or a replacement as I wish no further dealings with your organization.  The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court.  I do not understand how I can be expected to pay for a damaged item I do not have in my possession.  
 
I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner.
Regards,
[redacted]

April 13, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. However, we stand by our previous response. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

July 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about her delivery.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a delivery team visited her home to resolve her issue. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

July 18, 2016
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[redacted]    
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (#[redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted]’s concerns about  her purchase.
 
I apologize for any frustration Ms. [redacted] experienced.  It is my understanding that the general manager, John R[redacted], has agreed to reach out to Ms. [redacted] to address her concerns.  John can be reached at 864-329-9025.
 
We appreciate having the opportunity to answer the complaint.
 
Sincerely,
 
 
Jennifer B[redacted]
Executive Team

May 27, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his request for...

repair.I apologize for any inconvenience Mr. [redacted] experienced. According to our records, he purchased a major component service plan, which covers the motor only.It is our understanding that when he informed the servicer that he had a service plan, he was referred back to Warrantech to get approval for the repair. However, since his service plan only covers the motor and the issue was not yet diagnosed, Warrantech could not authorize coverage for the service call.Mr. [redacted] would need to schedule an out-of-warranty service call with the servicer. If they determine that the motor is defective, Mr. [redacted] would then be eligible for a reimbursement of the cost of the replacement part. He would be responsible for any other repair charges. If he has any questions, the service plan administrator can be reached at (877) 456-9643.If he would like assistance with scheduling a service call, A&E Factory Service can be reached at (800) 905-9505. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the rebate.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. However, we are unable to offer a refund for the service plan. If he has any questions about the coverage or if the refrigerator stops functioning, we recommend that he contact the service plan administrator at (877) 456-9643 for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We...

apologize for any inconvenience Ms. [redacted] encountered. We regret to inform that model 43UH6030 was a door buster. Our door busters were excluded from all our promotions. Below is the disclaimer, if needed. - Use promotion code BLACKFRIDAY to save an extra 15% off purchases $299 and up. Exclusions: discount taken from the lowest ticketed price. Promotion code must be entered at time of purchase to receive the discount. Limit 1 promotion code per customer, per visit. Prior purchases excluded. Any discount, coupon, or other promotional offer applied at time of purchase will reduce your purchase amount and may result in not satisfying the minimum qualifying purchase amount for special financing. Expires November 26, 2016 at 11:59 pm EST. Valid online and in store. Excludes doorbusters, special buy models, clearance, delivery, installation, install kits, shipping, premium service plans, gift cards, computers, tablets, video game systems, streaming devices, Amazon, Vizio, Bose, Dyson, select Samsung, Sony and LG TV models (UPP), Tempur-Pedic, Serta iComfort and Serta iSeries and other manufacturers that prohibit discounting on unilateral price policy (UPP) products. Electrolux brands, GE Brands, Bosch, LG & Samsung appliances are limited to 10% off (except where shown). Amana, KitchenAid, Maytag & Whirpool brands are limited to the price & savings shown. We reserve the right to limit quantities.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
To The Revdex.com,
   Attached is a copy of what I've been thru with this refrigerator. I was charged $90.00 the last time someone came to my house and told me it was the design and it can't be fixed. Why should I let some one come to my house and tell me the same thing again and charge me for what I already know. I was disrespected by the last service company that came here and I don't want to take myself thru that again. Plus I didn't buy a refrigerator that requires me to clean the ice bucket twice a month because of frost build up because the ice bucket is on the door. Look at my warranty record Samsung fixed it or had 4 complaints from me and HH Gregg have had four and I really believe that if there was a solution for this problem it would have been taken care of by now. So to summarized all of this I want a different refrigerator because I don't want to spend the rest of my ownership year dealing with what I have experienced these last 2 years.
Regards,
[redacted]

July 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I...

apologize for any inconvenience Ms. [redacted] experienced as a result of the delay. Our records indicate that the refund was processed. She should receive a credit to her account in the next 5-10 business days if she has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team