Hibu, Inc

It is difficult to establish a set date and time as I work in a call center. Therefore, I am including my direct line, ###-###-####, within this responsePlease have Grant give me a call.
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated November 18, regarding the advertising concern for *** ***, *** ***, Account ***/*, Revdex.com Complaint ***
This concern has been resolved with the customerWe have agreed to process a one-time credit in the amount of $Of this credit, $will be used to pay the 12/1/invoiceThe remaining $will be refunded to the customer
We apologize for any inconvenience this may have caused and pleased to be able to resolve the matter in a mutually satisfactory manner
We hope you will give us the opportunity to service your advertising needs in the future
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

April 30, 2014Dear ***:This letter confirms receipt of Complaint ID *** filed by customer *** *** of *** ** *** ***We have already addressed this issue on Complaint ID *** and we find no basis to review the account againOur initial determination stands and no
further adjustment will be processed to the accountIf you have any questions, please do not hesitate to contact us at the number below.Sincerely,

5/2/
*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/***
***
*** ** *** *** ** *** ***
North Miami Beach, FL ***
Telephone #: ###-###-####
hibu Product: Wave/***
Dear ***: This letter is being sent in response to the correspondence received on 4/29/concerning the billing received by *** ***
hibu is actively in correspondence with *** *** to resolve her concerns. An update will be sent once this matter is resolved.
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

Dear ***:
">
This letter will confirm receipt of your letter dated October 7, regarding the advertising concern for *** *** of *** ***
Our records indicate that the agreement authorized by *** *** on November 25, was a month agreement for the *** ***, PA Magazine. The first magazine issue was delivered in December 2013. A Customer Service investigation was opened on January 9, because the ad did not print as supplied. The customer received an adjustment of $which is equal to 100% of the cost of the first issue
We made a decision, as a company, to discontinue the magazines so *** *** was only billed for months of the agreement.
Attempts to reach *** *** to discuss the matter have been unsuccessful
Please have *** *** call me at the number below at her convenience. As soon as we receive her call, we will be happy to review her concern
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me because they are not responsible.
The problem is this is not the same business that I had the complaintThe phone number on the invoice will lead you to the culprit of the scam I'm sure at some point in the near future they will send another invoice for the dollars
Regards,
*** ***

2/2/
*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
***
*** *** **
Saltillo, MS ***
Telephone #: ###-###-####
hibu Product: Tupelo/***
Dear ***: This letter is being sent in response to your correspondence dated 1/24/concerning the advertising for *** *** *** ***.
I’ve discussed the concerns with *** ***. I explained we made several attempts to let him know the advertising was renewing*** *** believes this is poor business practices. I did apologize to *** *** and we agreed to a 50% adjustment. I have processed an adjustment for $19.50/month, $234.00/annual
I do apologize for the inconvenience this has caused *** ***.
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

Dear ***:
">
This letter will confirm receipt of your letter dated June 17, regarding the delivery concern from *** ***
Consumers may Opt-Out of receiving the Yellowbook by contacting us directly at * *** *** *** or via Yellowbook.com under Delivery Opt-Out. We cannot honor Opt-Out requests received from other channels or websites as many provide incorrect or incomplete information. We have no record of receiving a previous request from *** *** to Opt-Out of receiving the directory.
In response to *** ***’s concern, we picked up the directory today and have added *** ***’s address to our Opt-Out list.
We apologize to *** *** for any inconvenience she may have experienced and that she felt the need to contact the Revdex.com.
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####

May 16, 2016Dear ***:This correspondence confirms receipt of complaint ID *** filed by *** ***There are two accounts, one for ** *** and another for *** * ***We have reviewed the accounts as well as spoken with *** ***For ** ***, they have advertised
since January and there has never been a dispute of the contractFor *** * ***, they have advertised since February Although the customer states that VP *** *** is the only person that authorizes new services, this information was never provided to the sales representativeBy signing the contract, the individual acknowledges that they are authorized to act on behalf of the businessIn light of this, there is no basis to remove the billing for the current contracts for the advertisingAs for the advertising, cancellation can be accepted until June 10, Cancellation instructions have been provided to the customerWe find that no further action on this account is warrantedIf you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather H.Executive Services Specialist Hibu Investigations and Resolutions

October 6, 2016Dear ***:We reviewed the customer’s response; however, there is nothing else that can be done regarding the current contractSince there is nothing to confirm that a cancellation request was made prior to the cancellation deadline, the balance on the account is still dueI received a voicemail from *** *** requesting a copy of the contract and this has been forwarded to him via emailA copy of the recorded call where he authorized the contract was also provided to *** ***The contract was authorized by *** *** with one of our telephone sales representativesI have also included a copy of the contract with this response and I have highlighted the section of the terms and conditions related to the auto-renewal policyWe have placed the account on the opt-out list so that it will not auto-renew for the next directory.Let me know if there are any additional questions.Sincerely,Heather HExecutive Services Specialist

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated September 26, 2014, Revdex.com complaint ***, regarding the advertising concern for *** ***, *** *** ***
I have had the opportunity to speak with *** *** and review his concerns with himWe have agreed to process a one-time credit in the amount of $The Collection Agency has been advised of this credit along with the request to close their claimThis adjustment is goodwill, and in no way is an admission of any wrong doing
We hope you will give us the opportunity to service your advertising needs in the future
If I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Oak St
Scranton, PA
RE: Revdex.com
Number: ***
*** ***/ *** *** *** * *** ***
*** * *** ***
*** *** ** ***
Telephone #: ###-###-####
Account #: ** ***
hibu Product: Direct Mail-Mid Atlantic/** ***
Dear ***:
This letter is being sent in response to the correspondence received on 2/21/concerning the advertising bill *** received.
Upon speaking with ***’s office, this concern was sent to the incorrect business. This concern was meant for Yellow *** ***, not hibu formally Yellowbook
I do apologize to *** for the inconvenience
Thank you,
*** ***
hibu Customer Service###-###-####
Email: [email protected]

7/22/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** Auto Service
*** *** ***
***, VA ***
Telephone #: ###-###-####
Account #: **- *** hibu Product: Northern Virginia/***Dear ***:
This letter is being sent in response to the correspondence received on 6/30/regarding the bills he’s received from hibu for his pay per call program
I’ve spoken with *** and discussed the concerns. We’ve agreed to a current adjustment of $plus a 50% credit that will be applied each month going forward.
I do apologize to *** for the inconvenience this has caused him, but I am glad we were able to resolve her concerns
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

10/10/
*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
North Front St
Harrisburg, PA
RE: Revdex.com Number: ***
*** ***
/ *** ***
***
*** *** ***
Bloomfield, NJ ***
Telephone
#: ###-###-####
hibu
Product: Suburban Essex County/*** Dear ***: This letter is being sent in response to the correspondence
received on 9/29/concerning the advertising for *** *** ***
I’ve spoken with *** *** regarding the
advertising. *** *** is not able to
pay the advertising bill. Unfortunately
Hibu does not adjust customer’s bill for this.
Adjustments are made only when an error is made within the advertising;
phone, address, photos, text, etc. I did
extend an offer of 25% off the advertising bill as a goodwill gesture, as we do
appreciate *** *** businessThe offer is 25%, $11.25/month,$135.00/annual. This adjustment would take the monthly bill
from $45.00/month to $33.75. *** ***
has declined the offer as she would like a 100% adjustment. Unfortunately we cannot fulfill *** *** request
I do apologize to *** *** for not being able to resolve
this concern
Thank you,
Cortney H***
Hibu Customer Service
###-###-####
Email: [email protected]

December 2, 2015Dear ***:This correspondence confirms receipt of Complaint ID *** filed by *** *** *** of *** ***We have reviewed the account and find that the account was automatically renewed per the terms and conditions of the contractRenewal notices were
sent via email on 2.23.2015, and No response was received to the notice therefore the contract was automatically renewed for the advertising*** *** references a credit that was offered however, there is no record of any credit being offered to the customerOn 7.28.2015, *** *** called in concerning the new billing and he requested that the auto-renewal be cancelledHe was advised that it was too late to cancel since the directory had already printedHe was also advised that the auto-renewal for the advertising was cancelled.During the discussion with *** ***, she stated that they have not received the emails that were sentIncluded with this response are copies of the emailsIn the interest of resolution, we have offered a 50% adjustment on the contract which total $*** *** has accepted the offer and no further action is required on this accountIf you have any questions, please contact us at the number belowSincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

This letter confirms receipt of Complaint ID *** filed by customer *** *** of Advanced Cleaning Systems
The Search Basic product that the customer signed for has a minimum term of twelve monthsHowever, we have spoken with the sales representative regarding Mr***’s
complaintShe confirmed that she advised Mr*** that he would be able to cancel at any time if he was not satisfied with the productIn light of this, we have spoken with Mr*** and have agreed to cancel the advertisingAdditionally, we have agreed to waive the remaining balance of $If you have any additional questions or concerns, please do not hesitate to contact us at the number belowSincerely,
Heather H***
Executive Services Specialist Hibu Investigations and Resolutions

November 4, 2014Dear ***:
This correspondence confirms receipt of Complaint ID *** filed by customer *** ***Our review of the account shows that we addressed this ***er with *** *** in September of this yearAn investigation was opened on the account due to
the cancellation request and subsequent paymentThe sales representative on the account confirmed that he discussed cancellation with the customer and advised that he would look into itWhen he attempted to cancel, he was advised that in order to proceed, the request had to be in writing from the customerAccording to the review of the account, the cancellation request was entered into the system on September 11, but this was not in time to prevent the first payment from being pulledThis payment totaled $and posted to the customer’s account on September 15, Of this payment, $was applied to the *** campaign leaving a balance of $We offered to refund this amount to *** *** and that offer was refusedPlease be advised that the customer signed a contract for six monthsHowever, as a courtesy Hibu agreed to let *** *** cancel early due to his dissatisfaction with the programWe feel that our offer to refund the unspent amount of the payment that remained after the cancellation posted to the account is fairShould *** *** decide to accept the offer, we will process the refundWe find that no further action is warranted on this accountIf you have any additional questions or concerns, please do not hesitate to contact us at the number belowSincerely,
Heather H
Executive Services Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It is not true they have made a good faith effort to resolve this My phone # is *** *** *** and have not gotten a call from them for help the collecting department has called only to ask for money I have received e-mails stating they are working and will get back to me in three daysAnd e-mail that say welcome aboard we love you as a customerNothing remotely resembles an offer of settlementThey are experts at this and should be assumed of their behavior they never made any attempt to settle this and are doing their best to be confusing as possibleI got a call asking why I do not want to pay I replied I do not have Pin Number from them and can not use there service with out one. They provided no service and still do not want to give me a pin number so I can use there serviceI have nerve had access to their service they do not call to help me but do call only to ask for moneyNever even one time did I receive a call to help but only a call for the collection department asking for moneyThey had several payments and did not give me a pin number after requests for one I had to cancel my credit card because and ask for my money back becaues the did nothing and did not give me a pin numberRegards,
*** ***

[To assist us in bringing this ***er to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This is the email I just sent to Heather H***, Hibu's Executive Services Specialist, whom is managing this complaint:
Heather,
I am
not sure how you are reaching out to our company and not getting a hold of us? We have a full time secretary who answers the
phones and we have not received a phone call from you nor have we received any
emails from you. If you want to talk
with me directly, please call our office at ###-###-#### or email me at
***@***.com. I'm also not
sure why you would "request that he forward the August 20, email to
Doug S*** that he references."? I
don't reference the August 20, email to Doug S*** within my 11/9/rebuttal
to the Revdex.com, I included it and quoted from it, including the header of the
email. Here it is once again (and I'll
include it as an attachment to this email):
From:*** ***
[mailto:dispatch@***.com]
Sent:Wednesday,
August 20, 5:PMTo:***@hibu.comCc:*** ***Subject:Cancellation
Request for Hibu Contract
Doug,
We went from a good working system one day to a system that isn't
working*** just figured by the end of the week we'd have lost more
money using your company than your contract costs us for the months
We couldn't afford to have one of our highest paid employees sit around
doing nothing for another day Our last day running our ads resulted in
clicks, $average cost, a average position, phone calls and
booked WO (so my $made me $406.25) Your first three days only produced
1,impressions, you should be pushing out over 8,per day! In three
days, we've spent $33.41, had an average position of and only had clicks
($per click) and phone call The one phone call was for a
service we don't offer and shouldn't even be marketing for, in fact I'm
guessing the term she searched for would never have come up on my campaign
because it's on our negative list.
This is nothing personal and the decision was made strictly from a
business stand pointPlease let me know if you need anything else from us to
get this cancelled out
--
*** ***-------*** *** *** *** *** ***###-###-#### officewww.***.com
:this email was sent after our Hibu account representative,
Doug S***, was served a cease and desist by our lawyer-in-fact *** *** on 08/19/14. I'm sure you can
review everything I have sent to the Revdex.com but the fast summary of this issue
revolves around the concept that everyone from Hibu told us we would owe them
nothing (stated to us on the phone on 08/19/14, I have two employees who were
on the conference call with Doug and myself....restated after the 08/20/
email...restated in Hibu's cancellation letter to us on 09/11/14) and yet
somehow on 09/16/Hibu charged our account $(an amount that is a
mystery since Hibu stated they would bill us $a month for services and we
only used Hibu's services for days).
We only cancelled our services because Hibu grossly
mismanaged our account, we notified Hibu of problems within hours of their
start of services that there were MAJOR problems. No one from Hibu returned an email or phone
call despite days of trying to contact them.
The first contact from Hibu was the response to our cease and desist on
08/19/14. We lost several thousand
dollars from Hibu's mismanagement of our account, despite promises from Hibu
that sales would double to quadruple under Hibu's management
Please review our emails and/or submittals to the Revdex.com and
let me know if you need anything else.
We have copies of every email sent to Hibu (like the 08/17/email to
Doug S***, our Hibu account representative, stating how he needed him to
call us right away because nothing Hibu was doing was working and we were losing
money like a sinking ship....but guess what?, he never responded, just like
every email and call we placed to Hibu in those days we used your service)
If you agree to refund us the money taken from our bank
account on 09/16/please note that I have already cancelled the debit card
and account Hibu was given so you will need to send a check to our physical
address. I am also willing to drop the
fraud charges that I filled with the state of Arizona and the second one with
the state of Pennsylvania if you return the money taken from us on 09/16/
*** ***
-------
*** *** *** ***, *** *** *** ** **
*** *** *** ***
*** *** ***
###-###-#### office
###-###-#### cell
www.***.com
In response to your 11/17/letter to the Revdex.com:
November 17,
*** ***
Revdex.com
Oak St
Scranton, PA
RE: *** ***
*** ***
Complaint
ID: ***
Telephone
#: ###-###-####
Account:
***-***
Dear ***:
We have received *** ***’ rebuttalWe have reached out to
him twice (November & 12) to request
that he forward the August 20, email to Doug S***
that he referencesHowever, as of today’s
date we have not received a responseOnce we receive the
forwarded email, we can review further
The email can be sent to my attention to
***@hibu.com
Sincerely,
Heather H***
Executive Services Specialist
Hibu Investigations and Resolutions
###-###-####