Hibu, Inc

5/2/
*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/***
***
*** ** *** *** ** *** ***
North Miami Beach, FL ***
Telephone #: ###-###-####
hibu Product: Wave/***
Dear ***: This letter is being sent in response to the correspondence received on 4/29/concerning the billing received by *** ***
hibu is actively in correspondence with *** *** to resolve her concerns. An update will be sent once this matter is resolved.
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated November 18, regarding the advertising concern for *** ***, *** ***, Account ***/*, Revdex.com Complaint ***
This concern has been resolved with the customerWe have agreed to process a one-time credit in the amount of $Of this credit, $will be used to pay the 12/1/invoiceThe remaining $will be refunded to the customer
We apologize for any inconvenience this may have caused and pleased to be able to resolve the matter in a mutually satisfactory manner
We hope you will give us the opportunity to service your advertising needs in the future
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

2/2/
*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
***
*** *** **
Saltillo, MS ***
Telephone #: ###-###-####
hibu Product: Tupelo/***
Dear ***: This letter is being sent in response to your correspondence dated 1/24/concerning the advertising for *** *** *** ***.
I’ve discussed the concerns with *** ***. I explained we made several attempts to let him know the advertising was renewing*** *** believes this is poor business practices. I did apologize to *** *** and we agreed to a 50% adjustment. I have processed an adjustment for $19.50/month, $234.00/annual
I do apologize for the inconvenience this has caused *** ***.
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me because they are not responsible.
The problem is this is not the same business that I had the complaintThe phone number on the invoice will lead you to the culprit of the scam I'm sure at some point in the near future they will send another invoice for the dollars
Regards,
*** ***

April 30, 2014Dear ***:This letter confirms receipt of Complaint ID *** filed by customer *** *** of *** ** *** ***We have already addressed this issue on Complaint ID *** and we find no basis to review the account againOur initial determination stands and no
further adjustment will be processed to the accountIf you have any questions, please do not hesitate to contact us at the number below.Sincerely,

It is difficult to establish a set date and time as I work in a call center. Therefore, I am including my direct line, ###-###-####, within this responsePlease have Grant give me a call.
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

Dear ***:
">
This letter will confirm receipt of your letter dated June 17, regarding the delivery concern from *** ***
Consumers may Opt-Out of receiving the Yellowbook by contacting us directly at * *** *** *** or via Yellowbook.com under Delivery Opt-Out. We cannot honor Opt-Out requests received from other channels or websites as many provide incorrect or incomplete information. We have no record of receiving a previous request from *** *** to Opt-Out of receiving the directory.
In response to *** ***’s concern, we picked up the directory today and have added *** ***’s address to our Opt-Out list.
We apologize to *** *** for any inconvenience she may have experienced and that she felt the need to contact the Revdex.com.
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####

Dear ***:
">
This letter will confirm receipt of your letter dated October 7, regarding the advertising concern for *** *** of *** ***
Our records indicate that the agreement authorized by *** *** on November 25, was a month agreement for the *** ***, PA Magazine. The first magazine issue was delivered in December 2013. A Customer Service investigation was opened on January 9, because the ad did not print as supplied. The customer received an adjustment of $which is equal to 100% of the cost of the first issue
We made a decision, as a company, to discontinue the magazines so *** *** was only billed for months of the agreement.
Attempts to reach *** *** to discuss the matter have been unsuccessful
Please have *** *** call me at the number below at her convenience. As soon as we receive her call, we will be happy to review her concern
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

This letter confirms receipt of Complaint ID *** filed by customer *** *** of Advanced Cleaning Systems
The Search Basic product that the customer signed for has a minimum term of twelve monthsHowever, we have spoken with the sales representative regarding Mr***’s
complaintShe confirmed that she advised Mr*** that he would be able to cancel at any time if he was not satisfied with the productIn light of this, we have spoken with Mr*** and have agreed to cancel the advertisingAdditionally, we have agreed to waive the remaining balance of $If you have any additional questions or concerns, please do not hesitate to contact us at the number belowSincerely,
Heather H***
Executive Services Specialist Hibu Investigations and Resolutions

10/10/
*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
North Front St
Harrisburg, PA
RE: Revdex.com Number: ***
*** ***
/ *** ***
***
*** *** ***
Bloomfield, NJ ***
Telephone
#: ###-###-####
hibu
Product: Suburban Essex County/*** Dear ***: This letter is being sent in response to the correspondence
received on 9/29/concerning the advertising for *** *** ***
I’ve spoken with *** *** regarding the
advertising. *** *** is not able to
pay the advertising bill. Unfortunately
Hibu does not adjust customer’s bill for this.
Adjustments are made only when an error is made within the advertising;
phone, address, photos, text, etc. I did
extend an offer of 25% off the advertising bill as a goodwill gesture, as we do
appreciate *** *** businessThe offer is 25%, $11.25/month,$135.00/annual. This adjustment would take the monthly bill
from $45.00/month to $33.75. *** ***
has declined the offer as she would like a 100% adjustment. Unfortunately we cannot fulfill *** *** request
I do apologize to *** *** for not being able to resolve
this concern
Thank you,
Cortney H***
Hibu Customer Service
###-###-####
Email: [email protected]

May 16, 2016Dear ***:This correspondence confirms receipt of complaint ID *** filed by *** ***There are two accounts, one for ** *** and another for *** * ***We have reviewed the accounts as well as spoken with *** ***For ** ***, they have advertised
since January and there has never been a dispute of the contractFor *** * ***, they have advertised since February Although the customer states that VP *** *** is the only person that authorizes new services, this information was never provided to the sales representativeBy signing the contract, the individual acknowledges that they are authorized to act on behalf of the businessIn light of this, there is no basis to remove the billing for the current contracts for the advertisingAs for the advertising, cancellation can be accepted until June 10, Cancellation instructions have been provided to the customerWe find that no further action on this account is warrantedIf you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather H.Executive Services Specialist Hibu Investigations and Resolutions

December 2, 2015Dear ***:This correspondence confirms receipt of Complaint ID *** filed by *** *** *** of *** ***We have reviewed the account and find that the account was automatically renewed per the terms and conditions of the contractRenewal notices were
sent via email on 2.23.2015, and No response was received to the notice therefore the contract was automatically renewed for the advertising*** *** references a credit that was offered however, there is no record of any credit being offered to the customerOn 7.28.2015, *** *** called in concerning the new billing and he requested that the auto-renewal be cancelledHe was advised that it was too late to cancel since the directory had already printedHe was also advised that the auto-renewal for the advertising was cancelled.During the discussion with *** ***, she stated that they have not received the emails that were sentIncluded with this response are copies of the emailsIn the interest of resolution, we have offered a 50% adjustment on the contract which total $*** *** has accepted the offer and no further action is required on this accountIf you have any questions, please contact us at the number belowSincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

November 4, 2014Dear ***:
This correspondence confirms receipt of Complaint ID *** filed by customer *** ***Our review of the account shows that we addressed this ***er with *** *** in September of this yearAn investigation was opened on the account due to
the cancellation request and subsequent paymentThe sales representative on the account confirmed that he discussed cancellation with the customer and advised that he would look into itWhen he attempted to cancel, he was advised that in order to proceed, the request had to be in writing from the customerAccording to the review of the account, the cancellation request was entered into the system on September 11, but this was not in time to prevent the first payment from being pulledThis payment totaled $and posted to the customer’s account on September 15, Of this payment, $was applied to the *** campaign leaving a balance of $We offered to refund this amount to *** *** and that offer was refusedPlease be advised that the customer signed a contract for six monthsHowever, as a courtesy Hibu agreed to let *** *** cancel early due to his dissatisfaction with the programWe feel that our offer to refund the unspent amount of the payment that remained after the cancellation posted to the account is fairShould *** *** decide to accept the offer, we will process the refundWe find that no further action is warranted on this accountIf you have any additional questions or concerns, please do not hesitate to contact us at the number belowSincerely,
Heather H
Executive Services Specialist

*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Oak St
Scranton, PA
RE: Revdex.com
Number: ***
*** ***/ *** *** *** * *** ***
*** * *** ***
*** *** ** ***
Telephone #: ###-###-####
Account #: ** ***
hibu Product: Direct Mail-Mid Atlantic/** ***
Dear ***:
This letter is being sent in response to the correspondence received on 2/21/concerning the advertising bill *** received.
Upon speaking with ***’s office, this concern was sent to the incorrect business. This concern was meant for Yellow *** ***, not hibu formally Yellowbook
I do apologize to *** for the inconvenience
Thank you,
*** ***
hibu Customer Service###-###-####
Email: [email protected]

October 6, 2016Dear ***:We reviewed the customer’s response; however, there is nothing else that can be done regarding the current contractSince there is nothing to confirm that a cancellation request was made prior to the cancellation deadline, the balance on the account is still dueI received a voicemail from *** *** requesting a copy of the contract and this has been forwarded to him via emailA copy of the recorded call where he authorized the contract was also provided to *** ***The contract was authorized by *** *** with one of our telephone sales representativesI have also included a copy of the contract with this response and I have highlighted the section of the terms and conditions related to the auto-renewal policyWe have placed the account on the opt-out list so that it will not auto-renew for the next directory.Let me know if there are any additional questions.Sincerely,Heather HExecutive Services Specialist

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated September 26, 2014, Revdex.com complaint ***, regarding the advertising concern for *** ***, *** *** ***
I have had the opportunity to speak with *** *** and review his concerns with himWe have agreed to process a one-time credit in the amount of $The Collection Agency has been advised of this credit along with the request to close their claimThis adjustment is goodwill, and in no way is an admission of any wrong doing
We hope you will give us the opportunity to service your advertising needs in the future
If I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

7/22/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** Auto Service
*** *** ***
***, VA ***
Telephone #: ###-###-####
Account #: **- *** hibu Product: Northern Virginia/***Dear ***:
This letter is being sent in response to the correspondence received on 6/30/regarding the bills he’s received from hibu for his pay per call program
I’ve spoken with *** and discussed the concerns. We’ve agreed to a current adjustment of $plus a 50% credit that will be applied each month going forward.
I do apologize to *** for the inconvenience this has caused him, but I am glad we were able to resolve her concerns
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***:
This will confirm receipt of the customer letter dated February 23, regarding the advertising concern for *** ***, Account Name: *** *** ***, Account Number: ***/SAP, Revdex.com complaint ***
This concern has been resolved directly with *** ***He has
agreed to settle with a month credit for $and this credit will be used to pay in full the current balance due on the account, $In addition, his business information is being added to our online directory at Yellowbook.com under the categories, Web Page and Site Design, Graphic Designers, Signs. His listing information should be live on Yellowbook.com within the next weeks Once live, a printout of this information will be sent to *** *** for his recordsLastly, we are adding his business information under the categories, Web Page and Site Design, Graphic Designers and Signs in the Quad Cities 2016-print directory that will publish August
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

8/14/
*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
North Front St
Harrisburg, PA
RE: Revdex.com Number: ***
*** *** * * * *** **
***
PO Box
***
Westbrook, CT ***
Telephone
#: ###-###-####
hibu
Product: Connecticut Shore/***
Dear ***:
This letter is being sent in response to the correspondence
received on 8/1/regarding the advertising concern received by *** ***.
We are in the process of working on a resolution. We were contacted by *** ***, who
indicated we were to work with her on a resolution. She will be the one in contact with the
customer. An offer was extended to Ms
Zito on 8/11/and she will be reviewing this with the customer and getting
back to us.
Once a resolution is reached, additional communication will
be sent
Thank you,
Cortney H***
hibu Customer Service
###-###-####
Email: [email protected]