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Hollywood Hair Bar

5279 W Pico Blvd, Los Angeles, California, United States, 90019-4043

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Reviews Hair Products Hollywood Hair Bar

Hollywood Hair Bar Reviews (%countItem)

I order there product 12/27/19 and today is 1/14/20 and I still have not received my product they got my money and never sent me no product at all
I order there product 12/27/19 and today is 1/14/20 and I still have not received my product they got my money and never sent me no product I want either the product or my money back and I never receive any confirmation number or anything I keep emailing and texting them and I get no response this is ridiculous for people to take your money and never send you any product and it cost a lot of money

Desired Outcome

I want them to send me my product or give me a refund

I purchased 2 items from Hollywoodhairbar, they have closed/BLOCKED all communication with me on receiving them! I want my money or my products.
I ordered the Hair Growth Serum and the Edge Control from Hollywoodhairbar.com on December 24, 2019. I understand that because of the holidays this company was delayed so I waited patiently. I started seeing this company post on Facebook how they were shipping out THOUSANDS of orders DAILY so I began to wonder and started to reach out to the company via Email, Direct Message, comments on their post and by making my own posts on their wall. When my mother(who made her purchase December 26, 2019) received her items Monday, January 13, 2020, I began to reach out to Hollywoodhairbar AGAIN. They have since blocked me on Facebook instead of reaching out to me to correct the problem. They took $45.47 out of my account on December 24, 2019, and I just want my money back or my products, I have also reached out to them on Instagram since they have blocked me on Facebook.

Desired Outcome

I either want a full refund, or I want the products that I paid for.

Customer Response • Feb 04, 2020

I received my products from this company. Thank you.

Product purchased on business website not received.
I placed an order on this business website on Jan 2 and received an email confirmation stating delivery in 3-5 bus days. I starting reaching out to the business via return email and email on the website after 7 business days. No reply to emails for status.

Desired Outcome

I would like a refund of money. Because of the lack of communication. I would be skeptical of using the product if I received it.

Customer Response • Feb 02, 2020

The product finally arrived on 1/25. Thank you for your assistance.

I ordered products on December 19th 2019 and I have not received them yet.I emailed them numerous times and has gotten no response,and called.
I ordered products from Hollywoodhairbar on dec XX XXXX.I have yet to receive any information on my order and I want to know when will I receive it I made an order on I haven't received any information upon my order. My money was took right away so I expected updates upon my order the same. I have reached out and no one reached out back yet. I just want what I ordered. If that isn't possible please give me my refund. It's been over two weeks for me to get any information about my order that was quickly taken from my PayPal Credit Card

Desired Outcome

My products or my money back

Non Delivery of Product Purcahsed from *** since December 26, 2019
I made an order with the *** online on December 26, 2019 with confirmed Order #XXXXX. And I have yet to receive any information on my order and I want to know when will I be receiving my order? They took my money prior to shipping out any product so I expected shipment updates shortly thereafter! I have reached out several times both by phone and through their online chat and email and no one reached back out to me as of yet. I just want what I ordered. If that isn't possible please give me back my hard earned money. It's been over 3 weeks and I'm upset to have not gotten a response nor my product!

Desired Outcome

I would really like to receive the product i ordered initially. If this can't happen as soon as possible, like by this week... then please refund me back my

I ordered two bottles of this product through paypal on 19 Dec 2019. I received my order number stating that the payment was received.
I ordered two hair serums for a total price of 61 dollars on 19 Dec 2019 through paypal. I received my order number XXXXX immediatley letting me know that my purchase was successful. I never received any updates or tracking numbers to date.
I tried calling them several times and I always get a recording. I also emailed them through their contact website and I never ever heard from anyone! I want my products ASAP or my total refund ASAP.

Desired Outcome

I would like my product sent to the address I provided on my order within the next week or give me my money back with in three days, I will be checking for updates or I will be looking in my account for my money back.

Customer Response • Feb 03, 2020

My complaint has been resolved for case # *** against Hollywood Hair Bar.
My order is on it's way. Thank you so much for getting resolved for me.

I have not received my product and the communication with this company is horrible.
I made a purchase 12/27/2019 which was confirmed, Order# XXXXX. I have tried to communicate with this company in regards to a tracking number, logging in the site,(no assistance there either) I have reached out on several occasions. I am requesting a full refund immediately. 48.00
I have made copies of my order confirmation, and my trying to reach out to the company if there is way for me to email or fax you this information, please let me know.

Desired Outcome

I am requesting a full refund of *** immediately

I placed an order for the product on dec 30th. Paid for first class shipping. Order was processed in January 3rd. I haven't heard anything from them
I emailed the company to cancel the order on January 6th. I haven't received a response or refund. I also called the company a number of times to speak wit someone and no one has answered. I would like my order canceled and refunded. I no longer wish to try the product.

Desired Outcome

I would like a refund for the product that still hasn't shipped as of January 13th.

I placed and order for hair serum on 12/31/2019. The company has taken the money and has not provided me with a product.
I purchased a product that was never received on 12/31/2019. Payment was made with my VISA.I did receive and ORDER #XXXXX Product name Hair ReGrowth Serum Ã? 1Order #XXXXX confirmed
Tue, Dec 31, XXXX X:XX pm
Hollywood Hair Bar (***)
To:you Details
Hollywood Hair Bar
ORDER #XXXXX
Thank you for your purchase!
Hi ***, we're getting your order ready to be shipped. We will notify you when it has been sent. Please Allow UP TO 7-10 BUSINESS Days to Receive Your Order! Normally orders deliver within 3-5 business days but Depending on Demand and Holiday Shipping Hours some orders may be delayed a few more days than normal! Processing Time ALL ORDERS TAKE 2-5 Days TO PROCESS PRIOR TO SHIPPING Depending on Demand! If you place your order over the weekend your Orders Processing time starts the following Monday-Tuesday. Shipping Transit Times All standard shipping orders have a warehouse processing time of 2-3 business days in addition to the carrier transit times. International orders will be processed during the same time .

View your order
or Visit our store
Order summary
Hair ReGrowth Serum Ã? 1
***

Subtotal

***
Shipping

***
Total

***

Shipping method
First Class Package

Payment method
Payment method $28.08

Desired Outcome

Please refund my money.Keep your product.

I placed order # *** on December 15, 2019. The payment was processed within 24 hours. The product has not been received as of January 13, 2020.
I placed order # *** on December 15, 2019. The payment was processed within 24 hours. An immediate e-mail confirmation was sent to me stating a tracking number will be provided within 7-10 days. I have sent 2 e-mails requesting a status after the tracking number was not provided. After 2 weeks I sent an e-mail requesting a refund. I have not received a response to any of my e-mails and there is no number on the website to reach a person. After the 2nd request for a refund, I received a message with a shipping number on December 30, 2019. As of today, January 12, 2020, the product has not been shipped nor received based on the tracking number.

Desired Outcome

I request a refund for the *** paid.

I order their product on December 31,2019, I received an order #XXXXX and haven't received anything else I have texted,email and called no response
Order #XXXXX paid *** on December 31,2019 was taking out if my account the same day. It's been almost three weeks and still have not send a tracking number. Get no response

Desired Outcome

Either have them send me my order or give me my money back

Customer Response • Feb 03, 2020

Received products today.

Bought a bottle of serum for hair regrow , since Dec 22 . Never received it
I bought a bottle of regrow serum 4oz from Hollywood hair for 64.99 using my *** account. Payment was completed the same day. I have proof from my *** account statement, and my bank statement. I sent them email message, text message, no response back, I called no body answer only voice mail with no option to leave message because voice message full. Sent them a text message I received an automated answer that they are away now. That's really frustrating that they don't have a better way to serve their customers, no one to talk to. I would like to know when my product will arrive?

Desired Outcome

I would like my product and an email to let me know when my product was mailed

Customer Response • Jan 26, 2020

Item received, thanks

I never received the product I order over 6 WEEKS ago. I have had multiple messages asking the shipment details with no detailed response. I have asked for a refund for never getting the product! I told that my order would not be refunded. I informed them that the sales transaction was never complete! You cannot take people's money and then say no refund without delivering the promised product or service that is called FRAUD AND THEFT! And then I was blocked from Instagram.
Product_Or_Service: Chebe Gold Herbal Regrowth Hair Mask

Desired Outcome

Refund Since the product was never shipped (per USPS tracker) simply keep your product and return my funds ASAP!!!

I purchased a bottle of hair serum from Hollywood Hair Bair on January 1, 2020 and my card was charged and haven't received my product.
My credit card was charged on January 1st of *** and order number is ***. I currently have not received the hair serum or confirmation by email of tracking information or when the product would be received.

Desired Outcome

At this point I would like a full refund of $27.95 since I have not received the product I paid and was charged for. I tried calling the business but their voicemail box is full. Not happy with them at all.

Customer Response • Jan 30, 2020

I have received the product from the company Hollywood Hair Bar. Thank you.

Brought their products, Got my money, I have no products and of 1/13/2020

I ordered two bottles of the Hollywood hair bar serum on January1, 2020; order number #XXXXX for *** Sent texts l on 1/8/2020 and 1/13/2020 (and a email from their site) that I have not received my products. Nor have they responded to any of my texts/email. The received payment on 1/2/2020 from my account. They have notated on their site that Due to the Nature of our Products
All Sales Are Final. What is the nature of their products that you take someone's money with not honor of providing the product.
In my email sent from their site, I suggested that since they wont give my refund send me the product. Either send me the product for send my money back.

Desired Outcome

1. Send the products 2. Refund

Customer Response • Feb 13, 2020

They sent me the product.

Same like everyone else didn't receive product with they scamming

TERRIBLE CUSTOMER SERVICE. I placed in order a month ago never received it. When I questioned the order no response until I sent a follow up saying if I don't hear back I'm reporting the. Then I got an extremely rude, unprofessional, unbelievably nasty email response back basically saying we have thousands of customers as if to say they could care less about having me as a customer. 2 days later I get a text to my phone which I thought was odd because I ordered and communicated via email only, but the text didn't answer my question about my order, it instead said "your order from Hollywood hair bar has been cancelled". I thought that was very unprofessional to send a text message, kind of persona, and quite frankly out of control and their way of saying we don't value our customers unless you have no questions, and only write good reviews, and screw you we already have customers.

I ordered products in December 2019 that have not been received yet.
I ordered 3 products on December 7, 2019. I emailed the company and reached out to their company website at the end of the month three times without any response from the company. On December 28th, an email was received from USPS with a tracking number XXXXXXXXXXXXXXXXXXXXXX stating a shipping label was made. Since then, there has been no other communication nor any product arrival to my house. My shipment order is #XXXXX. At this point I time, a refund is requested as the promise from this company was a 7-10 business day turnaround. I believe it is unacceptable for a company to take the money, not respond or correspond with their customers and then not send out products of which have been purchased. My total cost has been $150.98 of which is hard earned money. With this, if I pay for a product or service I expect to receive my products or service in a timely fashion or at least have acceptable correspondence from the said company. A refund is necessary. Thank you for the help in advance.

Desired Outcome

I seek a refund of the product that I have not received yet due to broken promises and no response from the company.

Customer Response • Feb 05, 2020

Hello and thank you for reviewing the case.
Upon checking with my financial institution, they have credited my account back 48.00 due to not receiving this product.

I ordered two products from Hollywood hair bar on December 21, 2019 haven't received my products from this company reached out numerous email and call
On December 21 of 2019 I paid $53.48 plus first day shipping for their product I haven't received any calls or emails that I reached out numerous of times to see when they are shipping the product is very unprofessional for them to take peoples money But very adamant that they cannot give any refunds on their site but no product since then I have received I would like a refund or for them to ship out my product as I am the Consumer I have tried reaching out to the CEO in to the website no accurate response on when my product is going to be *** it just says there is unfilled but they did receive my money with no problem I would like for them to say my product after I paid for or A refund $53.48

Desired Outcome

I want them to send out the product that I paid for which is *** By this week or I want the refund for the amount it's only right for this company to deliver what they promise instead of taking hardworking peoples money and giving them nothing

I placed an order with this company back in December of 2019. It's been over two weeks and I have yet to hear back from them as far as tracking information is concerned. I really believe this company is fraudulent in its advertising and its overall functionality.

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Address: 5279 W Pico Blvd, Los Angeles, California, United States, 90019-4043

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