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Hollywood Hair Bar

5279 W Pico Blvd, Los Angeles, California, United States, 90019-4043

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Reviews Hair Products Hollywood Hair Bar

Hollywood Hair Bar Reviews (%countItem)

It took over a month to receive my product, but I did receive it. I have ordered twice. And both times it 3 to 4 weeks. I just think it's so popular and good that they can't keep up with the demand.

I placed my order on Dec 16, 2019. I was like everyone else, waiting for the tracking number and looking for information to contact them . I sent emails but no response. Then on January 13, 2020, I got confirmation that my package was delivered. I thought it was taking so long because of the holidays but never heard anything from anyone.

I ordered products from this company in November 2019 and it is now January 2020 I have no product,the company never sent tracking number or anything,when I try to contact them(social media is the only way they will answer)they give smart remarks instead of trying to make this right.
Please stay away from this company.

I ordered on Dec. 28, 2019. Their US shipping policy is 3-5 days. Today is Jan. 25, 2020. No product arrived. I emailed them 3 times with no response.
I ordered two Hair Regrowth Serum on Dec. 28, 2019. My order #XXXXX. I paid *** shipping included through Paypal Credit. Their US shipping policy on the website is 3-5 days. Today is Jan. 25, 2020, almost a month later. No product has arrived. I emailed them 3 times with no response.

Desired Outcome

Ideally I would like to receive the product I ordered. However due to the lack of professionalism, I'm not sure the product is legitimate. So I want my money back.

Customer Response • Feb 13, 2020

Hollywood Hair eventually sent my hair products. It took over a month but it arrived last week.
Thank you for reaching out on my behalf.

I ordered my product since December 27 2019 still didn't get the product ir my money back
I would like to get my money back

Desired Outcome

Refund Or the product

Very disappointed. I made an order Dec. 27 with first class delivery for extra charge and have yet to receive the product or any details on shipping.
Very disappointed. I made an order Dec. 27 with first class delivery for extra charge and have yet to receive the product or any details on shipping. I entered my info into the "arrive" app to follow on Jan 3rd and they still have no updated info on my order.

Desired Outcome

I'd like for my product to be delivered as it's been an entire month. If this can't be done soon, please refund me!

Order XXXXX placed 12/28 has not shipped. Order confirmed 1/10. 1/21 told it should ship this week. It has not. I want the product or immediate refund
I ordered *** worth of product on 12/28 and it has not shipped. Horrible customer services that blames it on holiday shipping. Order not confirmed until 1/10 by site. No tracking number sent because it has NOT Shipped. 1/13 told order would ship in a week. 1/21 told order should ship this week. And again order has not shipped. This is approaching 30 days since the order was made. I want an immediate refund or the product. I'm not willing to wait any longer.

Desired Outcome

I want the product shipped immediately or an immediate refund. I'm unwilling to wait for phantom shipping due to the holiday.

I've ordered from Hollywood hair since December 27 and still didn't receive my product I've emailed and called no one ever responded
I ordered since December 27 and received nothing I ordered with my debit card for a total of *** threw PayPal and I have Proof

Desired Outcome

I have been waiting so long this is Absurd I would just like my money back 84.99

12/26/19 made an order a ship email came 1/8/20, but the pkg was sent . I contacted & they gave the same excuse of "holidays" Req. refund no response
My sister purchased the 6-1 Curl defining pudding for me online (order #***). The confirmation came stating to allow 7-10 business days to process and 3-5 days for holiday hours ( so we expected it to take a while). 1/8/2020 we received a USPS pre-ship label that only indicated it was created, but the product was never picked up. On 1/13/20 after contacting them about this they emailed saying "they experienced some delays due to the holiday shipping schedule. Your order is on its way....." 15 days later still not movement on the shipping or response from them when I told them that I preferred a "refund" at this point because even if I received the product and liked it the struggling to order it is not worth it. Attempts to chat online with item is futile I sat for an hour one and not responded back. I took a screenshot of that. Calling is just a voice mail.

Desired Outcome

I just want my *** paid back fro something I have never received. Period! Preferably in a timely fashion because my patience has run it's course.

Customer Response • Jan 29, 2020

Thank you for your email and your speedy response. That is certainly appreciated on our part in this matter. We did finally received the product on 1/27/2020. The jar had only the product name on the lid, no ingredient list, or instructions anywhere on it though. It makes me not want to use it and I will Never order from them again. I will not pursue a refund at this time since I did receive something for my purchase.

Never received my order and money was taken. Order was placed on Jan 2nd!
I placed my order on Jan 2nd. Got confirmation email, money was taken but never got any products ordered nor any tracking information. I have reached out to Hollywood Hair Bar twice via email with no return email. I never received any tracking information! I feel like this is either a scam or they are really behind and have poor communication with their consumers. At this point I do not want the products I ordered I want a refund!

Desired Outcome

I would like a refund for products paid for but not received as stated in confirmation email.

Purchased product on 12/27/2019 and still have not received my product a phone call or email after I have contacted them via email twice.
Never received my order placed 12/27/19 order #XXXXX, via debit card

Desired Outcome

Either refund me ASAP or ship my product out ASAP!

I had my order confirmed on 1.12
20 downloaded the app "arrive" as instructed to get updates but I have yet to receive anything
On 1.12.20 my order was confirmed and taken out of my husbands account I downloaded the app "arrive" as instructed and checked immediately to see if I could retrieve my tracking information but was not given one I waited a few days and was given the message that hollywood hair bar does not provide tracking information I emailed them and never got a response I emailed again and nothing happened again I commented on their Instagram account and my comments were deleted both times I finally messaged them on Instagram and nothing again it is now 1.22.20 and I have yet to hear anything except an automated message saying I will receive my package this week but it has been saying that since last week I have filed a complaint through my husbands credit card company in hopes to receive our money back I really was excited to try this product but I feel they are not capable of basic communication with consumers

Desired Outcome

I would like a refund

I placed order number *** on Dec19,2019. I have yet to receive my order. I have called sent emails so many times and I get nothing.
I placed order number *** on Dec19,2019. Using my Visa Debit card which came straight out of my bank account.

On Jan 3 spoke with *** I corrected my address with her and I asked for an update on when I will receive my product. She stated orders were a bit delayed due to the holiday. HokidYs have come and gone and
I have yet to receive my order. I have called sent emails so many times and I get nothing. I either want my money back or a refund immediately.

Desired Outcome

I want my product or send me a refund via my mailing address.

I ordered on December 19 2019 messaged several times and emailed I don't have tracking information or my product. I want my money back.
I paid *** for 2 bottles of hair serum on December 19th. I just want my money back.

Desired Outcome

Full refund within 15 days

Placed an order 12-13-2019 still have not receive my shipment I received a tracking number 12-29-2019 still no package.
Order #*** paid 82.00 on 12-13 and have not received my items I received a tracking number on *** Still no update or package

Desired Outcome

I would like the item I ordered it as a gift for my grandmother

Customer Response • Feb 12, 2020

I received my order 2-10-20 the dispute can be closed

I haven't received any response regarding my package.
I ordered 3 bottles of the hair growth serum on December 21st for *** order number ***. I have attempted contact via email, Instagram and Facebook to only not receive a response or a deleted post. I have been waiting over a month for even a confirmation number and haven't received that either. When placing the order it did not say anything about delayed delivery and once ordered my only email from them stated it would take 7-10 business days to receive my order since holidays they are backed up. Not including holidays or weekends it is well over 10 business days. I have tried asking for a refund or order confirmation with no response.

I have also logged onto Arrive, an app they say will contain my tracking information but it says order confirmed on January 3rd and says the company has not provided any tracking information.

Desired Outcome

I would like a full refund or my products.

I placed and order, never receiving tracking information, or my product. I've tried to email them and no response.
No response, or product. No tracking Info

Desired Outcome

Full refund.

I order from this company and they're delivery window is 2 weeks. It has been 3 weeks and I have not received any products. I have tried numerous time to contact them thru the website with no reply. They dont have a phone number or anything listed.
Product_Or_Service: Hair oil
Order_Number: XXXXX

Desired Outcome

Other (requires explanation) I just want my money back.

I ordered a product since the 19th of December and I still have not received my product an it's now January 21st

I made an order with the Hollywoodhairbar on dec 16th 2019. .I have yet to receive any information on my order and I want to know when will I receive it I made an order on December 16th 2019 and haven't received any information upon my order. I got a tracking number by email and haven't heard back yet an the serum has not been received by the usps as of January 21st 2020. I just would like my order or to receive my money back. It's been over a month an the holidays are over.

Desired Outcome

I would like a full refund or my product that I ordered.

I placed an order with Hollywood Hair Bar on Dec. 10, 2019 and have yet to receive my products. And no luck with getting a response from them.
I placed an order (#***) with Hollywood Hair Bar on Dec. 10, 2019 and have yet to receive my products. As per USPS Tracking, a shipping label was created on Dec. 28, 2019 but they are still waiting to receive the items. I have had no luck with reaching or getting a response from the company (Hollywood Hair Bar).

Desired Outcome

If they can't ship out the products in the next couple of days, I would like a complete refund for my order (#***).

Customer Response • Feb 16, 2020

I have tried reaching out to the company since filing the complaint, still no response. As per USPS tracking number ***, they are still awaiting the items.

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Address: 5279 W Pico Blvd, Los Angeles, California, United States, 90019-4043

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