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Hello ***, We sincerely apologize I will have the *** location contact you with a resolution to your complaintRegards, *** [redacted] VP

To Whom it May Concern; We will gladly send a refund of $for the inconvenience and refund of the chargeAs for the letter we will email a copy to [redacted] before mailing it so he can approve itWe will send the refund to the address [redacted] provided to the Revdex.comSincerely, Rich A [redacted] Town Fair Tire

To Whom It May Concern; We sincerely apologize for the issue Mr [redacted] ***It has always been our policy that we will not mount new tires and/or wheels a that were not purchased from usThis is posted on our website in our snow tire changeover sectionWe guarantee the lowest price on tires and wheelsWe just need to be able to verify the priceWe can get just about any tire and wheel as long as it isn't exclusive to a retailerWe will be sure to address the price matching issue with the store Sincerely, Rich A [redacted] Town Fair Tire

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the promised form and took it to the Town Fair dealer from whom I purchased the tires They helped me locate and record the correct registration number to submit to the tire recall notification agency Sincerely, Michael Ryan

To Whom It May It Concern; We sincerely apologize that Ms [redacted] didn't hasn't received her rebate yetIt was mailed the week of 11/3/Unfortunately we hadn't heard that there was an issue sinceAt this point we will fedex a rebate card to her with an additional $for inconvenience for a total rebate of $She should see it in the next few days.Sincerely, Rich A [redacted] Town Fair Tire

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assitance Sincerely, [redacted]

To Whom It May Concern; We are aware of this issue with [redacted] I spoke with the store and had the inventory checkedUnfortunately there is no record of the tire being returned or the extra tire in inventoryAt this point because we cannot determine one way or the other what had happened we will gladly her for the tirePlease have her contact me at ###-###-#### to arrange the refund Sincerely, Rich A [redacted] Town Fair Tire

Town Fair Tires (TFT) is absolutely horrible on many levels I bought tires from TFT and got a flat one day I'm pretty strong and athletic, but when I changed the flat, I needed a few guys to assist(the lugs were on so tight) Eventually I changed the tire and went to TFT to get a new one They first said "they only have this tire", and it was the higher priced one They then found another avg priced one for me, but didn't want to really sell that one I was first in line, had one tire to change, and 5-people came in after me and left before me I asked for a quote for spring tires and they said to come back in the spring, the prices may be different(I just wanted an estimate to get an idea) When I asked for an estimate a 2nd time, he told me at 100mph some prices verbally I told him I will go somewhere else then He then used his system to print off low, med, high end prices for my referenceWhat a suprise I asked to have my tires rotated and he said "I guess so" NICE Customer service???? Not I told him the lugs were tight on the one tire I changed by hand, and he said "well you will have to bring it to an Auto Shop, we don't want to have problems with the tire then you will need your car towed ** TFT is a tire shop, they can't get tires off the car that they put on As I was sitting in the waiting room, you can tell he just Pressured People, and NOT once did he look anyone in the eyes when talking with them I will never go back to any TFT ever They are worse than used car salesmen and pray on people's tire hardships and/or lack of knowledge PLEASE DON'T GO TO TOWN FAIR TIRE Look at the ratings on Revdex.com entries have been put in complaints and negative reviews

As previously stated we will gladly refund MrNeJame the $he was chargedAs for future repairs all [redacted] would have to do is decline the additional servicesHowever we will supply a letter along with the refund authorizing the balancing and TPMS core replacement with the repair of his tire at no charge on this vehicle onlyThis will not include any issues stemming from a TPMS sensors or system resets as they are not part of the tire or wheel [redacted] would just need to contact Me at ###-###-#### to arrange the refundSincerely, Rich A [redacted] Town Fair Tire Tell us why here

Complaint [redacted] I am rejecting this response because: I no longer wish do conduct my business with such poor run companythis company has no ideal of how important a satisfy customer can be IMG_0692.mov Sincerely, Rick Menjivar

I did speak with Rich but did not receive an email from himI will take the vehicle to anyone of his recommended locations within his company besides the Nashua location located on Daniel Webster HighwayThe only way I will accept this is that I do not have have to pay one dime out of my pocket for the same exact tire and labor costs needed for the new tire and adjustmentsIf he agrees to this I will also reflect the service that was done all reviews I have postedPlease advise a time and location I can get this doneThank you, Donnie Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To Whom It May Concern: This is the first this office is hearing of the issueOur policy with studs is if the stud breaks while the nut is being removed we are not responsible because it is either from wear and tear or improper installationIf the stud breaks when we are reinstalling the nut we cover it because we may have not installed it correctlyIf it broke coming off the customer should have been explained at the timeSince this wasn't properly explained at the store we will gladly cover the replacementPlease have [redacted] contact me at ###-###-#### to arrange to either cover the repair or reimburse him.Sincerely, Rich All [redacted] Town Fair Tire

To Whom It May Concern; We are aware of this issueWe have explained to Mr [redacted] that the associate was mistaken that it is not state law in [redacted] only [redacted] However it is against federal law to disable a working TPMS system in any wayInstalling wheels without sensors is considered disabling by the NHTSA which was explained to Mr [redacted] Though we stand behind our services 100% we cannot violate Federal law and expose ourselves to the liabilityAt this point in the interest of coming to an amicable resolution we can cover half of the cost of sensors and install them at no charge or we can cover changeovers at another shop that is willing to break the law.Sincerely, Rich A [redacted] Town Fair Tire

To Whom It May Concern: We sincerely apologize for the issue Mr [redacted] had with his vehicleThis is the first time this office is hearing of this issueWith something of this nature it's difficult to say what happenedDepending on the condition of the under carriage the tech may or may not be at faultAt this point we will gladly cover the repairPlease have Mr [redacted] contact me at [redacted] ext [redacted] To arrange covering the repair.Sincerely, Rich A*** Town Fair Tire

We sincerely apologize for the Mr [redacted] confusion on our snow tire change over policyThe snow tire change over itself is completely free as advertisedIt included mounting and demount the tire on and off the wheel and the tire and wheel assembly on and off of the vehicleThe service does not include balancing or valve stemsWe offer a discounted price to our returning customers of $for the balancing and valve stems on all tiresThough recommended this services is not mandatoryThe store should have presented this as an option we apologize if this wasn't the case and we will be sure to address this with the storeAt this point we will gladly refund Mr [redacted] for the servicesPlease have him contact me at [redacted] ext [redacted] to make arrangements for the refund.Sincerely, [redacted] Town Fair Tire

16px;"> Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9971741, and find that this resolution is satisfactory to meSeth told me it will take approximately weeks to complete the refund and other documents pertaining to the guarantee's and rebate form from MichelinIf all documents are received within the time frame this complaint will be resolved satisfactorily Sincerely, James Hartford

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Can you forward the attached receipt of towing to Scott MacPhail? If he still needs us to physically mail a copy of the receipt, please let us knowAlso what is the best way to follow up with the reimbursement process? Thanks! Sincerely, [redacted] ***

To Whom It May Concern; We are aware of this issue and we sincerely apologize for [redacted] inconvenienceUnfortunately it is violation of federal law to disable a TPMS system in anywayWe will gladly cover the changeover at the other shop since we offer it as a free serviceWe will refund her $for t he changeover and inconvenienceWe will use the address provided by the Revdex.comAlso we will gladly get her TPMS sensors at cost and install them for free Sincerely, Rich A [redacted] Town Fair Tire

Terrible customer service!!!! Was absolutely ignored, it was like I was invisible!!! people on line behind me all muttering how bad this place is! They never even said, just another minute or sorry for the wait I was never even acknowledgedFirestone is right down the streetThey were very helpful and polite

To Whom It may concern; We are aware of this issue [redacted] Has spoken with the store manager and myself [redacted] did not report the damage to his wheels until days after serviceIt is unclear where damage is from [redacted] also admits that there was significant preexisting damage on the wheelsWith that said we offer 50% of the cost of refinishing wheels as a courtesyWe this offer is fair and we will gladly issue the check for to [redacted] at the address he provided to the Revdex.com Sincerely, Rich A [redacted] Town Fair Tire