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Considering the incident that occurred in our store I will gladly refund the amount paid when the tires are returned and you are welcome to go elsewhereWe had nothing to do with the old tiresRefund will only be issued when the tires purchased are returned
Regards, ***
***

Our customer service department has already offered to pro rate the tiresAll we need is a copy of your alignment receiptWe do not show any record of an alignment either in the customer name or the wholesale account that the tires were purchased underThank you, *** ***

To Whom It May Concern;
This is the first this office is hearing of this issueWe apologize for *** *** confusion and poor explanation given by our staff on our policies and free servicesThe $is a list price on the invoice if you look
the column to the right there a $charge for the serviceAs for the free flat repair we repair the tire internally so we recommend that the tire be rebalanced and the valve stem or TPMS core be changedWe discount both services down to $as a courtesyThough we recommend these services they are not mandatoryIf the customer declines these services the tire repair is 100% freeThis does not include rebuilding a TPMS sensor if needed or resetting the system since it is separate from the tireWe charge $for the TPMS reset again this is an optional serviceWe normally charge $20.00 for the reset but discount it for returning customers with a repairWe will gladly refund *** *** for the additional services he paid forPlease have him contact me at ###-###-####.
Sincerely,
Rich Allen
Town Fair Tire

To Whom It May Concern;
This is the first this office has heard of this issueWe apologize for the *** *** *** inconvenienceWe are required to follow the RMA (Rubber Manufacturer's Association) guidelines when repairing tiresThis if for both safety and warranty purposes
with the manufacturerThese guidelines limit the repair area to the flat tread area and the size of the repaired damage to a 1/of an inch in diameter. Any damage in the shoulder block area cannot be repaired or is larger than the 1/4" in diameterI have attached a copy of the poster we have displayed in store that guidelines and proceduresAt this point we will gladly reimburse Mr.Beaulieu for his repair and additional for the inconvenience for a total refund of $Please have *** *** contact me at ###-###-#### to setup the refund.Sincerely,
Rich A***
Town Fair Tire

Hello ***
We sincerely apologize for the alignment issue you experienced at our *** locationWe will see to it you are refunded for the alignmentWe have addressed the service issue with both the service tech and managerI assure you it will not happen again
Disiplinary action has been issued to the responsible technician Thank you for bringing your issue to our attention
Regards, *** ***

We sincerely apologize for Mr***Unfortunately we don't offer any mechanical services so if a kit and new parts need to be installed we would have the customer have the parts installed/ replaced and then we would finish t he alignmentIf Mr*** would like to have all of
the work done at another shop we will gladly refund him for the alignment charge from usPlease have him contact me at *** ext***I will arrange the refund for him.Sincerely,
*** ***
Town Fair Tire

I.m selecting that I am rejecting the solution at this time to keep it open I have been contacted by townfair *** but the issue is not yet resolved
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

At this point though we still don't feel that we are responsible for the damage to the wheelHowever in the interest of satisfying our customer we will cover the wheel 100%We are doing this strictly as a courtesyFor the coverage we would have Mr*** replace the wheel at the shop or dealership of his choosingWe will then reimburse him for the wheel and install once he provides a paid invoice from the replacement and surrenders the damaged wheel to one of our storesSincerely,
*** ***
Town Fair Tire
Customer Service

We sincerely apologizeIf we damaged something in the process our staff normally replaces itPlease forward the repair invoice for the new sensor and I will see to it you are reimbursedYou can fax it to ###-###-####.
Thank you, *** *** **

I would be happy to honor any warranty but I need more information before we can address the issueI need invoice number to track all work performedPlease provide the invoices in question and contact informationRegards, *** *** **

To Whom it may concern;
This is the first this first this office is hearing of this issueWe apologize for *** *** *** inconvenience. It's unclear what happened with the tiresIn most cases a bubble is created from an impact break in the tireAt this point we will gladly
cover tires regardless of causeWhen we dismount them will be able to see what caused the issueWe can replace the tire in any of our storesTO arrange this please have *** *** contact me at ###-###-####
Sincerely,
Rich A***
Town Fair Tire

Dear MrRyan,
We sincerely apologize that you did not receive both a response from us regarding your email and the registration card which should have been handed to you when the tires were installedI will see to it the registration card is mailed to you todayThe voluntary
registration is not a warrantyIt simply registers the tires under a federal program and is designed to inform you in the event of a recallYour warranty is through us and continentalThank you for your business
Best Regards, Scott MacPhail VP

To Whom it may concern,
This is the first time this office is hear of *** ***' issueI full agree that with the little time he was over the warranty the store should have offered some type of concessionAt this point we will gladly cover the tire for himHe would just need to pay
for the labor and he is welcome to purchase the lifetime Road hazard for all tires if he wishes at this timeAll *** *** would need to do to take advantage of this offer would be to go into the store and have them contact me at the officeSincerely,
Rich A***
Town Fair Tire

To Whom it may concern;
We sincerely apologize for the issue Mr*** had at the store with the wheelsIn my last correspondence on 5/22/15 I offered to cover the repair either through reimbursement or paying the shop directlyUnfortunately I haven't received any
correspondence from Mr*** after thatAt this point as offered we will gladly pay the repair facility directly or reimburse him for the repairPlease have him contact me at *** ext*** to make arrangements for payment.Sincerely,
Rich A***
Town Fair Tire
Customer Service

To Whom It May Concern;
We sincerely apologize for the issue Mr*** *** wife experiencedWith an appointment we normally figure to minutes to get you in the bay and with an alignment to minutes to do the work provided there are no issues with the vehicleIf there were
an issues in the bay the associate should have notified Mrs*** immediately and then gave her options on what we could doAt this point we will gladly refund the charge for the services as a courtesy and we will gladly set up another appointment for the *** for another alignment in any of our locationsPlease have them contact me at ###-###-#### to set this up.Sincerely,
Rich A***
Town Fair Tire

To Whom It May Concern;
We are aware of this issue with *** *** *** We apologize for her inconvenienceWe are addressing these issues with that location. The assistant manager Mike from the store will be contacting her to arrange the refund for the cap and the
balancing.Sincerely,
Rich Allen

To Whom It May Concern;
We sincerely apologize for the issue Ms*** *** had with the storeAt the very lease the associate she spoke with should have been nothing short of polite and professional. We will be sure to address this with the storeWe will have the
store contact Ms*** *** to arrange the refund over the phone.Sincerely,
Rich A***
Town Fair Tire
Customer Service

To whom it may concern:
We have addressed this issue with the store and advised them of the policyThe store will gladly honor the free front wheel alignment for *** *** If he doesn't feel comfortable returning to that store we will gladly honor the alignment for him in any of our
storesPlease have him contact me directly at ###-###-#### so I can set an appointment in store for him.Sincerely,
Rich A***
Town Fair Tire

We sincerely apologize for the issue *** *** had with the store and the tiresWe were contacted by *** *** and offered to inspect the tires in another store to compare them with his invoicesIf the wrong tires were returned we will replace the tires for him at no
chargeIf they are the correct tires and they are worn out we will cover them for him under warranty
Sincerely,
*** ***
Town Fair Tire

Complaint:
I am rejecting this response because: I get nothing but a run around, I keep
getting phone calls claiming the check is in the mailI wish I knew what mailThe check was supposed to be in my hands two weeks agoStill no check.
here is my address again for their clarification, ** *** *** *** *** *** ***I want this to end now.
Sincerely,
James Hartford