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Dear Mr ***,
In the size you are referring to we have a *** winter tire we can make a even exchange for you. It is made by *** TireIt is an excellent winter tireI can instruct our store to swap that tire at no charge to youWe apologize for the
issues you are experiencing but make that swap in the ***.Thank you, *** *** **

Dear Mr Casey,
We sincerely apologize our sales associate handling your sale did not thoroughly explain the option of balancing and vale stem replacement very important aspects of your tire replacement and safetyI will see to it as a courtesy we refund you from invoice
*** dated 5/31/As I stated earlier it is an option we highly recommendThe option is explained on our web site that it is not included and to my knowledge it is not posted as included in any of our stores or our web pageYour refund will come from here in the home office in the form of a check directly to the address on your invoice
Thank you, Scott MacPhail VP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and Town Fair Tire is requesting invoice numbers. The numbers are below:
First set of tires: Invoice Number ***
Second set of tires (prorated because under warranty): Invoice Number ***
Additional Alignment: Invoice Number ***
I recently got married and my former last name was Churchill
Sincerely,
Erin Krummell

Complaint: ***
I am rejecting this response because:
Unfortunately that statement regarding the policy on mounting wheels purchased elsewhere is not accurate. The clause referenced was added to the site after this complaint was lodged and appears to contradict what is stated on the previous paragraph on that same page and what I have been told previously from town fair tire employees when purchasing tires from them
per the website: ***
"It's almost the winter season and that means it's time to swap out your summer or all-season tires for reliable winter tires. As a valued customer at Town Fair Tire, you are entitled to our free lifetime winter tire changeover service Whether you buy your tires with us or not, this service is still completely free for you."
The sentence that was just recently added to their site states:
(excludes New Tires and / or Wheels not purchased from us)
How does this newly added clause align with the previous statement "whether you buy your tires with us or not"
Sincerely,
*** ***

This was taken care ofA replacement check was issued and the customer has cashed the check

To Whom it may concern,
This is the first our office is hearing of this issueThere were minor adjustments made to both the front and rear toe of the vehicleWe performed the service as requested however if the customer is unhappy with the service store should have
refunded him for itAt this point we will gladly refund customer for the alignmentAt this point we will refund the service for the customer via check to the information provided on our invoiceSincerely,
*** ***
Town Fair Tire

Complaint: ***
I am rejecting this response because:The tires were not swapped out to my satisfactionBecause I was not able to return either of the winter tire packages I had bought (despite stated "day Satisfaction Guarantee" and separately advertised "free day test drive"), the only options I was given were to swap the tires on one of the cars to another, more expensive set of winter tiresOn the other car I was told that no other winter tires were available for the car (despite winter tires of that size being listed as available on the company website)Given this, and our dissatisfaction with the originally purchased tires (in our experience with them, they have been unsafe) I switched to more expensive all season tiresNote that I did not want all season tires, but that I was told repeatedly that I could not switch the tires for any other winter tiresIn no way do I consider either of these switches to be satisfactory In both cases I do not believe this Satisfaction Guarantee was honored because I was not allowed to return the tire packages or any part of themThis is even more so in the case of the 2nd car where the store could/would not offer to switch the tires for any other winter tires (again, despite winter tires being shown as available in the size required for my car)Please let me return the tire packages I have purchased from Town Faire Tire and refund the money that I have paid
Sincerely,*** ***

To Whom It May Concern;
We are aware of this issue and have resolved this with *** *** The tire issue was repaired in our North Haven storeWe have are also sending him $for the inconvenience. Again we sincerely, apologize for the issue they had with
the store and we are addressing this with the store. Sincerely,
Rich A***
Town Fair Tire

To Whom It May Concern;
We sincerely apologize that *** *** was dissatisfied with his alignment serviceWe do our best to get all vehicles within specSometimes limitations of adjustments or where the other adjustments are sitting limit how far into
specification each angle can be brought inHowever with every alignment we guarantee the vehicle will drive straight and tires will where as evenly as the manufacturer's specification will allowAt this point we will gladly refund *** *** for the alignment we will use the address he has provided on his invoice.
Sincerely,
Rich A***
Town Fair Tire

The tracking number is *** because it is a paper form and not a digital it won't be in the system until after pick up between 330p and 400p this afternoonThe check number is the same as described before
Sincerely,
Rich A***
Town Fair Tire

To whom it may concern,
We have been contact with Mr*** prior to receiving this complaintWe have already agreed to have the dealer inspect and replace studs and lugs as needed per Mr*** requestIT's unclear how the issue got this point however we are addressing
this with the store.Sincerely,
*** ***
Town Fair Tire
Customer Service

Complaint: ***
I am rejecting this response because:
For one thing, I didn't receive the letter mentioned until weeks after it was promised to meI received a voice mail from *** at Town Fair on May 11, 2015 asking me to call back so that I could provide her with my address after I had already confirmed all of my information with Mr*** on April I am attaching the post marked envelope belowThis continues to prove to me that Town Fair could care less about my business or repairing the damage they did to my vehicleIn addition, I find it odd that Town Fair replaced the tire that was being repaired on April just weeks prior on April and never mentioned that the cap was at all looseI also added air to the tire about hour prior to taking my vehicle to Town Fair and noticed nothing out of the ordinary with the cap in questionI find it odd that they waited until my truck was done to tell my wife that the rim "fell off" instead of letting her know immediately that there was an issueTown Fair has a sign in the *** location that indicates that they want their customers to be 100% satisfied with their experience and to let the manager know so that they can ensure that the customer is satisfiedI guess this only applies when it's a cheap and easy fix?
I understand that Town Fair claims that they are offering to pay for half of the cost of a new rim to me as a courtesy, however, if they could prove that they did not damage my vehicle why would they offer anything at all? The only resolution I will be satisfied with is the entire cost of a new rim
Sincerely,
*** ***

To Whom It May Concern;
 
Again we apologize for the issue [redacted] had at the store. If he no longer wishes to visit the store we will gladly refund him 5% of the tire price excluding installation and labor to beat the competitor's price by 5% per our policy. I would just need a copy of his invoice on the tires.
Sincerely,
 
Rich A[redacted]
Town Fair Tire

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Complaint: [redacted]
I do not have the invoice, please check your records as you would normally with phone number and name.
[redacted]
###-###-####
[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
Mr. A[redacted] is making false claims. The damage to the rims was immediately brought to the attention of the store manager, before the vehicle was moved at all.
Sincerely,
Jonathan Viner

The store was unaware of the damage to the wheels. We would like to have [redacted] bring the wheels to the store so that we can inspect the damage. There we can see what we can do to rectify the issue for him. When he goes in please have him see [redacted] when he goes into the store. If he...

prefers to go to a different location I an arrange that as well. Sincerely [redacted] Town Fair Tire

We sincerely apologize for the issue Mr. [redacted] is having with his tires and our store. At this point I would like to have another one of our locations inspect the tires. We will gladly recheck the alignment and balancing at no charge.  If there is significant wear on the...

tires we will gladly replace them at no cost to Mr. [redacted]. Please have him contact me at ###-###-#### to set this up with our store. Sincerely,
[redacted]
Town Fair Tire

Hello [redacted],
 We sincerely apologize . I will have the [redacted] location contact you with a resolution to your complaint.
Regards, [redacted]...

[redacted] VP

Hello Erin,
 We apologize that you have some premature wear issues with some Mastercraft tires. I would need more information in order to research your complaint. If you could give me your original purchase invoice number it would be helpful.
Thank you, Scott MacPhail VP

To Whom It May Concern:
This is the first this office is hearing of the issue. Our policy with studs is if the stud breaks while the nut is being removed we are not responsible because it is either from wear and tear or improper installation. If the stud breaks when we are reinstalling the...

nut we cover it because we may have not installed it correctly. If it broke coming off the customer should have been explained at the time. Since this wasn't properly explained at the store we will gladly cover the replacement. Please have [redacted] contact me at ###-###-#### to arrange to either cover the repair or reimburse him.Sincerely,
Rich All**
Town Fair Tire