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I did speak with Rich but did not receive an email from him. I will take the vehicle to anyone of his recommended locations within his company besides the Nashua location located on Daniel Webster Highway. The only way I will accept this is that I do not have have to pay one dime out of my pocket for the same exact tire and labor costs needed for the new tire and adjustments. If he agrees to this I will also reflect the service that was done all reviews I have posted. Please advise a time and location I can get this done.
Thank you,
Donnie
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
All 4 wheels were referred to at the store after the vehicle was serviced. All 4 wheels show the same character and extent of damage.
During previous negotiations, Town Fair Tire - [redacted]nformed me of the autobody shop at which they usually do business. I went to the autobody shop for an appraisal/estimate. They recommended that all the wheels should be refinished, and said that it would cost $125 to $150 per wheel.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assitance.
Sincerely,
[redacted]

We apologize for Mr. [redacted] issue he is having with the wheel. We don't feel the damage was done at our shop. The wheel in question has a chrome cladded plastic façade glued to it. The glue let go and the entire cap is off of the wheel as a whole. If the cap was pried off by one of our...

techs it would be broken or cracked where it was attempted to pry off the cap. As promised a letter was mailed to  Mr. [redacted]  on 4/29 the day we spoke. I have attached a copy of the letter. We offered the 50% coverage strictly as a courtesy because we value Mr. [redacted] as a customer and we still stand by that offer. However we would not be able to take responsibility for the wheel given it's condition.Sincerely,
[redacted]
Town Fair Tire

Dear [redacted], I apologize you are experiencing issues with the snow tires purchased back on 02/03/11.  The snow tires are unidirectional so therefore no matter which way or location they should perform their function without issue. Regardless as a courtesy I will issue you a 50%...

credit based on the original purchase amount. I will have our customer service send you reimbursement for 79.00.That is credit on the tire price only. 
Thank you, [redacted]

To Whom It May Concern;
As stated we in previous response we will gladly cover the tire. If Mr. [redacted] already replaced the tire we will gladly reimburse him for the  replacement. As for the road hazard given the earlier issue he experienced we will gladly give him the coverage as a courtesy starting from the original purchase dat.
Sincerely,
Rich A[redacted]
Town Fair Tire

We are aware of the unfortunate incident that occurred with [redacted] 's vehicle. We apologize for any inconvenience that she has experienced. However after an investigation of the incident by us and our insurance company we are unable to take responsibility for 2...

reasons. The first being it is an industry standard for all dual rear axel vehicles to return for a torque check after service. We ask that our customers with these vehicles return at 25 miles after service and again at 500 miles. The rear wheels on these types of vehicles are notorious for coming loose. The store made Ms. [redacted]  of this procedure and she acknowledges that she did not return for the first re-torque and planned on coming in for the second mileage torque check though she was over the mileage for that check as well.  The second reason is we are not the last party to touch the vehicle. Ms. [redacted] had stated that another shop did an inspection on the vehicle after we serviced it and she had assumed that they checked the torque for her. Also during to inspect the brakes on that type of vehicle, the rear wheels on at least one side would need to be removed.  So with that said though we do apologize for the issue Ms. [redacted] experienced with her truck however we are unable to take responsibility for the issue. Sincerely,
[redacted]
Town Fair Tire
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Can you forward the attached receipt of towing to Scott MacPhail? If he still needs us to physically mail a copy of the receipt, please let us know. Also what is the best way to follow up with the reimbursement process? Thanks!
Sincerely, [redacted]

To Whom It may Concern,
We sincerely apologize for Mr. [redacted] extended wait at the store. We have been offering appointments for over 5 years. Appointments are taken as priority and go to the front of the line for service when they arrive. The associate at the store should have...

explained this to Mr. [redacted] when he was taken in and offered an appointment if the wait was too long.. The associate should have also taken into account for the appointments when he gave the estimated wait time. We have addressed this with the store to prevent  again in the future. Mr. [redacted] had also emailed us directly and responded to his concerns. We are sending him a $50.00 [redacted] card as we had promised him to the address he provided. If there is anything further we can do please let please let me know.Sincerely,
[redacted]
Town Fair Tire

To Whom It May Concern;
We are aware of this issue and we sincerely apologize for [redacted] inconvenience. Unfortunately it is violation of federal law to disable a TPMS system in anyway. We will gladly cover the changeover at the other shop...

since we offer it as a free service. We will refund her $50.00 for t he changeover and inconvenience. We will use the address provided by the Revdex.com. Also we will gladly get her TPMS sensors at cost and install them for free. 
Sincerely,
 
Rich A[redacted]
Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I tried to let you know that my father and I went into town fair tire with the original recipient  and the clerk looked for the tire and it was found on the shelving unit and he said he would send the paperwork in for a refund he said that the other clerk never put it into the system that the tire was returned and apologized..... so hopefully this is all resolved.
 
 
Sincerely,
[redacted]

To Whom It May Concern;
This is the first this office is hearing of this complaint. We apologize for [redacted] confusion on the pricing and the issue she had at the store. Without the purchase of tires the 4 wheel, thrust and centerline (front wheel) alignments are the...

same price $69.00. This should have been explained by the associate at the time of purchase. At this point we will gladly refund [redacted] for the service since she is not satisfied. Please have her contact me at ###-###-#### to arrange the refund. Sincerely,
Rich A[redacted]
Town Fair Tire

To Whom It May Concern;
I sincerely apologize for the issue Ms. [redacted] had at the store. The manager should have been nothing short of polite and professional the entire time. I will be sure to address the managers poor behavior. The sales invoice states that 2 new tires...

were installed on the front. The manager had offered to find Ms. [redacted] a used tire to use as a spare. At this point I would like to have another one of our stores inspect the vehicle and see if the 2 tires were installed. We will also provide a used tire for a spare as offered by the store originally. Sincerely,
Rich A[redacted]
Town Fair Tire

To Whom It may concern;
We are aware of this issue. [redacted] Has spoken with the store manager and myself. [redacted] did not report the damage to his wheels until days after service. It is unclear where damage is from. [redacted] also admits that there was significant preexisting damage on...

the wheels. With that said we offer 50% of the cost of refinishing wheels as a courtesy. We this offer is fair and we will gladly issue the check for to [redacted] at the address he provided to the Revdex.com. 
Sincerely,
 
Rich A[redacted]
Town Fair Tire

We apologize for any delay in receiving your refund as promised. I am told it was sent. Thank you for your patience.
Regards, Scott MacPhail VP

WE sincerely apologize for the inconvenience you encountered with our alignment service at our [redacted]. I talked with Nick and he tells me we refunded your fee for the alignment service and extended a courtesy credit to replace the tires.
Thank you, Scott MacPhail VP

To Whom It May Concern,
This is the first this office is hearing of this issue. We sincerely apologize for the issue Mr. [redacted]  is having with the store. I have been in contact with [redacted] at the store and he now has the sensors. He will gladly install them at Mr....

[redacted]  convenience. As for the wheels bleeding rust. We will need to inspect the wheels and if there is an issue we will gladly replace them. Please have Mr. [redacted]  contact [redacted] at the store tyo arrange the install and inspect the wheels.
Sincerely,
[redacted]
Town Fair Tire
Customer Service

To Whom it May Concern;
We will gladly send a refund of $25.00 for the inconvenience and refund of the charge. As for the letter we will email a copy to [redacted] before mailing it so he can approve it. We will send the refund to the address [redacted] provided to the Revdex.com.
Sincerely,
Rich A[redacted]
Town Fair Tire

As previously stated we will gladly refund Mr. NeJame the $7.95 he was charged. As for future repairs all [redacted] would have to do is decline the additional services. However we will supply a letter along with the refund authorizing the balancing and TPMS core replacement with the repair of his tire at no charge on this vehicle only. This will not include any issues stemming from a TPMS sensors or system resets as they are not part of the tire or wheel. [redacted] would just need to contact Me at ###-###-#### to arrange the refund.
Sincerely,
Rich A[redacted]
Town Fair Tire
Tell us why here...

Hello [redacted],
 We sincerely apologize for the inconvenience you experienced with our [redacted] location. I have verified the tire pricing through the [redacted] website and have called [redacted] in our [redacted] location. He will call you and confirm that we will honor or pricing...

policy. We appreciate you bringing this issue to our attention. 
Sincerely, [redacted]