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Home Essentials

5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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Home Essentials Reviews (%countItem)

I ordered and was charged for merchandise not shipped.
I ordered a garden kneeler from this company approximately 2 months ago. They charged it to my Capital One mastercard on July 3rd. I have sent them at least 4 emails and they would not respond. I would like a refund or my merchandise.

Desired Outcome

Refund or merchandise purchased.

Home Essentials Response time Aug 15, 2020

Hello ***,

Apologies we were not able to respond promptly.
We read your concern and a refund will be issued immediately.
Please allow 3 - 5 days for the refund to reflect on your account.
We apologize for the inconvenience. Have a nice day!

Customer Response time Aug 20, 2020

Home essentials credited my credit card $19.94. Thank you for your help in this matter.

• Aug 10, 2020

The status of the package has been "order placed" for over a month.
I placed my order July 1,20. It's not Aug 10. Tried to contact this company via email twice to request a refund, no response. The phone number given on the website is never available. Where is the customer service?

Desired Outcome

I just need my money back asap

Home Essentials Response time Aug 14, 2020

Hello ***,

We apologize for not being able to deliver your order promptly.
We read your resolution of the matter and a refund of exactly 23.94 will be issued ASAP.
Kindly note that it may take 3 - 5 days for the refund to reflect on your account.
Have a nice day!

Have not received product ordered on 5/20/20, after multiple emails, with little to no response.
On 5/20/20, I ordered 10 Brass keys and a gold mask. I received a tracking number that the items were on their way. I only received the brass keys. I contacted the store the mask didn't come, they responded it had left with the courier, this was in June. Did not receive it, or a tracking number, contacted them again, with no response, or a 'we're sorry were in the middle of a pandemic' excuse , until I demanded a refund. They offered me 20% off, instead. I, once again, demanded a refund, with no response. I know we are in the middle of a pandemic, have ordered many things online, for that reason, and have received every single item. They cannot supply or won't give me a tracking number for something that the courier supposedly has had since June.

Desired Outcome

I would like a full refund for the gold mask on my receipt.

Home Essentials Response time Aug 14, 2020

Hi ***,

We are so sorry you did not receive any updates on your order.
Somehow our tech team must have overlooked your order.
A full refund for the gold mask be will issued ASAP.
Kindly note that it may take 3 - 5 days for the refund to reflect on your account.
We humbly apologize for the delay. Have a nice day!

• Aug 09, 2020

Never received order.
Ordered ergonomic garden kneeler and seat for the unbelievable price of $11.99, plus $4.95 shipping. Total charged to my credit card $16.94. That was on July 13th order confirmed #XXXXX. I never received a tracking code or the product. From what I read on the internet this is not a real company.

Desired Outcome

Refund and confirmation that this is a real company. Received an email in the promotion section from this company and that is why I ordered.

Home Essentials Response time Aug 15, 2020

Hello ***,

We are sorry to hear that you have not received your order promptly as planned.
We have read your concern and we will issue an exact refund for order #XXXXX, purchased on the 13th of July 2020.
Kindly note that it may take about 3 - 5 days for the refund to appear on your account.
Rest assured that we will solve this issue promptly.
Apologies for the inconvenience. Have a good day!

Customer Response time Aug 17, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Refund credited to my credit card account. August 17th

• Aug 09, 2020

I ordered an item online from this company 3 weeks ago and have not received any notice about when it will be shipped or the status of my order.
I ordered a tripod online from this company on July 29 2020. They charged my credit card on July 30 2020 and sent me a text message thanking me for my purchase and offering me a discount on future items. I replied to the text asking about the status of my order and got no response. I called the number indicated in the text and got no response. I looked up their website and how to contact them, and sent them an email on August 6 to the email address indicated on their site. I have still received no response from them.

Desired Outcome

I would like to have the item delivered and would like confirmation from the companh that it will be delivered and some indication of the date. Otherwise, I would like a refund to my bank account / credit card.

Home Essentials Response time Aug 15, 2020

Hello ***,

Our sincere apologies for the inconvenience.
We have read your concern about the tripod you ordered last July 29 and we humbly ask for an apology for not being able to deliver as dated.
We will issue an exact refund of 24.94 as soon as possible.
Please allow 3-5 days for the refund to appear on your account.
We hope this solves the problem. Have a good day!

Customer Response time Aug 17, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
They sent a refund which has been deposited in my bank. I would have preferred to get the tripod but this is acceptable.

• Aug 09, 2020

I have not received my product in over 2 months and am getting nowhere with customer service
I ordered an Earwax removal system, item *** on 6-2-2020 from Home Essentials, online.
I paid $13.94 by credit card online.
I have emailed repeatedly but I keep getting the same answer - we apologize, we are looking for it and Now they are blaming the virus. I'm now asking for a refund as they have obviously lost it so my last correspondence, I asked for a refund and rep Ananastacia said they can't I've a refund once it's processed but offered to give
Me a 10% discount on it.
I just want a refund now as I have no confidence in this company at all

Desired Outcome

I want a refund of $13.94 to my original form of payment which was credit card

Home Essentials Response time Aug 15, 2020

Hello ***,

We are sorry to hear this from you.
There was a bit of confusion that lead to the delay of your order and we humbly apologize for not giving an update.
We read your concern and an exact refund will be issued for the purchase placed last June 4, 2020. order ***
Please allow 3-5 days for the refund to appear on your account.
We apologize for all inconvenience caused and trust that our remedy as proposed is satisfactory.
We appreciate your patience in this matter. Have a good day!

Customer Response time Aug 17, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
This was what I had asked for - a refund - thank you Revdex.com

• Aug 06, 2020

Order for No Touch Thermometer never received. Multiple attempts by e-mail and phone to reach the vendor have been ignored.
On July 23, 2020 I placed an order online for a No Touch Thermometer for the price of @24.99 plus $4.95 shipping. I was told the item would ship within 3 days. As of today, August 6, 2020, I have not received the item. I have attempted on multiple occasions to contact the vendor, both by email and phone, all with no response. My debit card was charged a total of $29.94 on July 27, 2020 and I am trying to get a refund. I will contact my bank today to see if the charge can be reversed. I checked on SunBiz and this business does not seem to be registered with them. Although the company lists a Tampa address, the phone number is in Missouri.

Desired Outcome

At this time I am trying to get a refund.

Home Essentials Response time Aug 16, 2020

Hello ***,

Our sincere apologies for not being able to respond to your inquiries promptly.
We have read your concern and we will issue a refund for the purchase you made on July 23,2020.
Kindly note that it may take some time for the refund to reflect on your account.
Apologies for the inconvenience caused. Have a good day!

Customer Response time Aug 19, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
They have issued a refund.

• Aug 06, 2020

7/20/2020

I never received the item I purchased.
I emailed asked about a tracking number never received any response.

Item never received
Purchase Date 7/20/2020
ORDER #***

Ergonomic Garden Kneeler and Seat - Green Ã? 1
Discount SAVE20
-$2.79
Subtotal
$11.20
Shipping
$4.95
Taxes
$0.00
Total
$16.15 USD
VISA

Desired Outcome

I would like a full refund.

Home Essentials Response time Aug 16, 2020

Hi ***,

Our sincere apologies for the late response.
There was a sudden influx of orders on the item you ordered which led to this delay.
We gravely apologize for this matter.
As requested, we will issue an exact refund of the purchase you made last July 20,2020.
Kindly note that it may take 3-5 days for the refund to reflect on your account. We hope this solves the problem.
Have a good day!

Customer Response time Aug 18, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied they give me a full refund.

• Aug 05, 2020

Ordered and paid for product. Have not received product and no response to several attempts to contact them.
Ordered garden kneeler bench on July 13. Paid with credit card. Order #XXXXX. Received email saying order was being prepared for shipment, and that they would notify me when it was being shipped. On July 17, emailed them at [email protected] asking when I could expect delivery. Provided them my email address and phone number.. No response. Tried unsuccessfully to reach them by phone. On August 4th I emailed them again, asking to be contacted, and telling them I am going to notify the fraud department at my bank, because they took my money and sent nothing in return. Also told them I was filing a complaint with The Revdex.com. Nothing in their original confirmation gave an address for the business. However, there was a reference to a Florida warehouse. That's why I chose the company with a Florida address. Hope this is the right company.

Desired Outcome

I want to receive my purchased product,, or a refund if the product is not available.

Home Essentials Response time Aug 14, 2020

Hello ***,

Apologies for the delay and for not being able to respond to your inquiries promptly.
We read your concern and we will be issuing a refund of $16.94 ASAP.
Note that it may take 3 - 5 days for the refund to reflect on your account.
Again, apologies for the delay and inconvenience it has caused you.
Have a nice day!

Customer Response time Aug 17, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

• Aug 05, 2020

On 07/07/2020, I ordered 2 mini-swamp-coolers for my car. The site said I'd receive my order by 07/21/2020. It has still not arrived.
When I placed my order, I never received an email giving me an order number. The site showed my order had processed and would arrive by July 21. My payment cleared on 07/09/2020. I still received no email, nor any phone calls. Today, it is August 4, and I have still not received my order. There is no way to contact them, since they sent me no email. The message on my bank statement only says the purchase was authorized on 07/07 Home Essentials FL. And the last digits of my card, as well as the cost of the order: $74.93. Under "Merchant Address", it only says "Tampa, FL" and gives the phone number: 954-480-7068. I can't reach anyone to find out what happened to my order.

Desired Outcome

I want my money back!

Home Essentials Response time Aug 14, 2020

Hello ***,

We apologize for the delay and confusion.
Due to irregularities, this inconvenience has been caused to you.
We humbly apologize for it.
We have read your concern and will be issuing a refund of exactly $74.93 ASAP.
Kindly note that may take about 3 - 5 days for the refund to reflect on your account.
We hope this solves the problem. Have a nice day!

Customer Response time Aug 14, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I asked for a refund for items never sent. They are giving me the refund.

• Aug 05, 2020

I order a Doppler for this website and the website charged me twice total of $69.88 and sent 3 emails with no response from them.
Purchase Date: 7/30/2020
Order number: #XXXXX
Payment: $34.94 + $34.94 (charged twice)
Payment method: Debit card Visa

Desired Outcome

I am looking for my refund of $69.88. I was charged twice on my card for one item and it still haven't even shipped. I need my refund

Home Essentials Response time Aug 16, 2020

Hello ***,

We sincerely apologize for not being able to respond promptly.
Upon checking on our system, we can confirm that only a $34.94 was deducted from your card for the purchase you made last July 30, 2020.
We can confirm that there was no extra charge processed from the card you provided.
We will issue a refund of exactly 34.94.
Please allow 3-5 days for the refund to appear on your account.
Apologies for the delay and the inconvenience caused.
Have a good day!

Customer Response time Aug 20, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
They returned the funds to me

• Aug 05, 2020

I placed my order with Home Essentials on 7/18. Still not shipped as of 8/5!
I placed an order with Home Essentials on 7/18 for a magic hose. I immediately
received a confirmation text with the order #XXXXX and information that I would be notified when it ships. My debit card was debited for the $16.94 the next day! I waited a week and nothing. I have sent texts and emails. I also called the telephone number on the website which answers that the Google subscriber is not available. I have left messages there too. They will not respond.
After not being able to contact them I felt that this business might be a fraud and then I saw how many other complaints were filed. At this time all I would like is a credit to my account as quickly as they charged me!!

Desired Outcome

I would like them to credit my account

Home Essentials Response time Aug 14, 2020

Hi ***,

We are sorry for not being able to deliver our services on time.
Rest assured that an exact refund of $16.94 will be refunded for the order placed last 7/18 ASAP.
Please allow sometime for the refund to reflect on your account.
Apologies for delay. Have a nice day!

• Aug 05, 2020

Consumer goods scam
This company is disguising itself as a retail marketplace but does not ship products. There are over 41 online complaints from people that are purchasing items online but the products are never shipped. The contact phone number is a cell number that you have to leave a voicemail message. When you email the customer support address, you get the same reply that the product has left the warehouse, but due to covid 19, shipping is delayed. This company is a complete scam. I'm going to have to now go to my bank and get the charges reversed and my credit card cancelled. This person needs to be shut down and possibly prosecuted if found guilty.

Desired Outcome

I want a refund of what I purchased on a product that will never come.

Home Essentials Response time Aug 14, 2020

Hi ***,

Apologies for the delay and the trouble.
There was a bit of confusion which caused the delay of your order due to some irregularities.
We have read your desired resolution of the matter and have canceled your order.
A refund will be issued ASAP.
Please allow 3 - 5 days for the refund to reflect on your account.
Again, our humble apologies for the trouble caused. have a nice day!

• Aug 05, 2020

I placed an order on July 15, 2020 and have not received my order today is August 4, 2020
I placed an order on July 15, 2020 and have not received my order today is August 4, 2020.
I ordered 2 ring lights and a ring light carrying case the amount of $52.93 was taken out of my account on July 15,2020. I never even received a confirmation email.

Desired Outcome

I just want the products I ordered or a refund.

Home Essentials Response time Aug 14, 2020

Hello ***,

We are sorry to hear that you did not receive any confirmation email on your order.
It could be an error in our mailing system. We will have it checked by our tech team right away.
We have read your concern and we will issue a refund of exactly 52.93 for the order place last July 15,2020.
Kindly note that it may take 3 - 5 days for the refund to reflect on your account.
Apologies for the delay and the troubles. Have a nice day!

• Aug 03, 2020

I placed an order July 8th, and haven't seen progress in the parcels arrival.
On the date of July the 8th, I placed an order for a projector (tracking code: XXXXX) from this company at the price of $49.94, and have not recived any information since. My tracking number only tells me that the order has been placed, and that no progress has been made otherwise. I had attempted to contact the company on the date of July the 16th, but no response has been made. I have periodically been checking on Revdex.com for more information and have seen multiple complaints of the same variety and reasons.

Desired Outcome

I request a full refund to my account

Home Essentials Response time Aug 12, 2020

Hello ***,

Our deepest apologies for the delay and trouble you have experienced with your transaction with us.
While we at Home Essentials strive to deliver excellent customer service, we are nonetheless is also at the mercy of postal services. We read your desired resolution of the matter and have taken action to cancel the order. A refund of exactly $49.94 will be issued ASAP.
Kindly note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account. Have a nice day and stay safe!

Customer Response time Aug 24, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
refund recieved Aug. 14

• Aug 03, 2020

I purchased an item from this company online. I have not received the merchandise even though they charged my credit card for the item.
I googled to search for a ring light to purchase. The search results included the home essentials website picture of the product and price. I clicked on the picture of the product and was directed to the website. I purchased the item from the website on July 13th 2020 for $39.99. $44.97 was removed from my bank account on July 15th 2020. I have not received an order confirmation, tracking information or the merchandise. On July 29th 2020 I sent an email via the company's website asking for a refund. I still have not been contacted by the company. On that same day, I decided to google home essentials reviews and I see that many other people have had the same problem with this company. That is when I realized it is a scam website used to steal people's money.

Desired Outcome

I would like the Revdex.com to make the company refund my money. I have disputed the claim with my bank. If I am not granted the dispute I will continue with this claim. Otherwise, I want this company shut down so that they can't take people's money.

Home Essentials Response time Aug 13, 2020

Hello ***,

Apologies for the delay and inconvenience.
It seems that our tech team was not able to deliver their services. Apologies for that.
We will issue a refund of exactly $44.94 ASAP. Please allow 3 - 5 days for the refund to reflect on your account.
Thank you for understanding. Have a nice day!

Customer Response time Aug 13, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response of Home Essentials. I would have preferred if they had initially responded to my inquiry about my purchase. If by chance they don't honor their word and refund my money , then I will file another complaint.

• Aug 03, 2020

Scam scam scam!! Don't even remember how I came across the site because it was such a long time ago. Placed my order on June 21, 2020 and didn't even receive an email confirmation for the order, which should have been my first alert that this was a scam. Honestly thought maybe it was a mistake on my part or something; didn't think much of it.

Anyways, I tried calling their number and it auto-directs you to leave a voicemail. No response when requesting to contact them via message on their site. It's August 3rd, 2020 and I still haven't received anything.

Had to call my bank to dispute the charges / file a claim.

DO NOT ORDER FROM THEM.

P.S. Wish I could leave 0 stars cause.... they don't even deserve 1 star.

• Aug 03, 2020

I have not received the garden kneeler that I ordered and they do not answer my email. The phone goes to voicemail when I call with no return.
I purchased theErgonomic garden kneeler and seat on 7-8-20
My order # is XXXXX and I purchased online
I paid $14.99 and $4.95 for shipping for a total of $19.94
They don't answer their phone or email and I would like a refund.

Desired Outcome

Refund

Home Essentials Response time Aug 13, 2020

Hello ***,

First off, apologies for the delay and the trouble we caused you in your transaction with us.
Somehow, our technical team must have overlooked your order which leads us to this issue.
While our company strives to deliver excellent customer service, we are sometimes held back by various elements, especially with the pandemic.
Nevertheless, we read through your concerns and will take action immediately. An exact refund of $19.94 will be issued ASAP.
Please allow 3-5 days for the refund to reflect in your account.
We hope this solves the problem.
Have a nice day and stay safe!

• Aug 03, 2020

I placed an order on June 16,2020 and have not received my order. I have requested a refund with no response to my several emails.
I place a order on June 16th for 2 phone cases. After 2 weeks of waiting I tried emailing them several times with no response. It is now going 2 months and I have yet to receive any response.
My order number is ***. Items are 2 Privacy Magnetic phone cases for an IPhone 8plus.

Desired Outcome

At this point I just want a full refund. I no longer want the items.

Home Essentials Response time Aug 12, 2020

Hi ***,

Apologies for the delay and inconvenience.
We checked the status of your order and it shows that your package was already delivered at the address that you provided.

Status shows delivered on:

August 10, 2020, at 12:32 pm
Delivered, In/At Mailbox
HIGHLAND, NY 12528

Here is a link for the tracking update:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX

You may want to check on your local post office.
Again, apologies for the delay. Have a nice day!

• Aug 03, 2020

I placed order # *** on June 2 2020 I sent three emails about delivery I never got an answer It is now August 1 2020 I would like a refund or item.
I placed order # *** on June 2 2020 I sent three e-mails about delivery I never git an answer .It is now August 1
I am 75 disabled and need the cane I ordered

Desired Outcome

Refund or delivery of ordered item

Home Essentials Response time Aug 13, 2020

Hi ***,

Hoping you are well and safe in this time of uncertainty.
We would like to apologize for the inconvenience.
Upon checking the status of your order, we can confirm that the package is already in transit.

Here is a link for tracking your package:
https://t.17track.net/en#nums=JCRXXXXXXXXXXTH

Please note that initial tracking may be delayed due to high volumes of delivery traffic.
We understand the frustration and we apologize for the delay.
Thank you for your patience and understanding.
Have a nice day ***!

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Address: 5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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