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Home Essentials

5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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Home Essentials Reviews (%countItem)

• Aug 03, 2020

I want a refund back.
I want a refund, because the order hasn't arrived even though it's been weeks and I am tired of it. I paid 24.94 on July 7th and they haven't responded at all. The order number is #XXXXX.

Desired Outcome

I want a full refund.

Home Essentials Response time Aug 12, 2020

Hello ***,

We hope you are safe and well. We have read through your desired resolution of the matter and we would like to apologize for the delay in responding to your emails. We will be issuing a refund of exactly $24.94 to your account ASAP. Please allow 3-5 days for the refund to reflect in your account. We hope this solves the problem. Have a nice day and stay safe!

Customer Response time Aug 12, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because that are planning to give the money back to me after a long time of waiting for a response from their end. However I will open this back up if nothing changes.

• Jul 31, 2020

Placed two orders on July 10 that have not been delivered. Sent two messages to the company inquiring about the order and I received no response.
Problem Date: 20200730
Purchase Date: 20200710
Order Numbers: XXXXX and XXXXX
Payment Amount: $76.89
Payment Method: Debit Card

Placed order on Jul 10, status of orders hasn't changed since. Shipping time is contradicting on website, requested follow up thru message on the website and a second follow up via email (attached) and have not received any response from the company.

Desired Outcome

I expect Delivery or Refund of products from this company or I will also be filing fraud charges thru my bank.

Home Essentials Response time Aug 12, 2020

Hello ***,

Hoping you are well and safe in this time of uncertainty.
We read through your concern and we apologize for the trouble we caused in your transaction with us with order #XXXXX and # XXXXX.
We understand the frustration we have given you in this matter, please accept our deepest apology.
We will be issuing an exact refund of $76.89 in your account ASAP.
Kindly note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.
Again, apologies for the trouble.
Have a nice day and stay safe!

Customer Response time Aug 23, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for refunding the money for both orders.

• Jul 31, 2020

Non-delivery of product after being charged weeks ago.
Purchased a tripod from this company and was charged on 7/15 for $24.94. The item has not shipped, nor can I get in touch with anyone at this company.

Desired Outcome

I would like a refund of the amount charged.

Home Essentials Response time Aug 12, 2020

Hello ***,

Hoping you are well and safe in this time of uncertainty.
We would like to apologize for the delay and the trouble we caused you in your transaction with us.
We read through your desired resolution for order #XXXXX and we have taken action to cancel the order.
We will be issuing an exact refund of $24.94 in your account.
Please allow 3-5 days for the refund to reflect in your account.
We hope this solves the problem. Have a nice day and stay safe!

Customer Response time Aug 12, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

• Jul 31, 2020

I ordered 3 phone cases from this company. Payment was taken and I have not received shipping confirmation or the phone cases.
On July 20, 2020, I purchased 3 phone cases from this company (Order #XXXXX). Payment was taken on the same date. On July 27, I had not received shipping confirmation for the items purchases so I emailed the company at [email protected] to inquire about my order and also called the company at 314-399-8786 which is a google number that goes straight to voicemail so I left a message. As of July 31, 2020, I have not received a reply email with shipping confirmation or return phone call about the items I ordered. I would like a full refund for my order for the total of $29.92 to my Visa card. This is bad business and it seems like a company that scams people out of money. I do not recommend this company to anyone. Their website should be taken down.

Desired Outcome

I would like a full refund for my order. The total for items purchased was $29.92.

Home Essentials Response time Aug 12, 2020

Hello ***,

We would like to apologize for the delay and the trouble we caused you in your transaction with us.
Somehow, our technical team must have overlooked your order and lead us to this issue.
We read through your desired resolution for order #XXXXX and we have taken action to cancel the order.
We will be issuing an exact refund of $29.92 in your account immediately.
Please allow 3-5 days for the refund to reflect in your account.
Again, our deepest apology for the trouble.
Have a nice day and stay safe!

• Jul 31, 2020

I order a thermometer online, July 23, 2020. Got a confirmation, they charged me and it hasn't shipped.
July 23, 2020
order# XXXXX
no touch thermometer
$29.94
cpayed by credit card

Desired Outcome

I would like a refund

Home Essentials Response time Aug 12, 2020

Hi ***,

We read through your concerns and we are so sorry for the trouble you have experienced for order #XXXXX.
We will be issuing a refund on your account immediately.
Kindly note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.
Apologies for the trouble.
Have a nice day and stay safe!

Customer Response time Aug 12, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

• Jul 30, 2020

Ordered a product, my debit card was charged, yet 3 weeks later I have not yet received my purchase. No communication/updates from Home Essentials.
I ordered a Ring Light and my banking information shows I was charged $44.94 on July 10th. It has been over 3 weeks, but the product has not yet arrived, nor has the company sent me any updates on expected ship dates or arrival dates. My order number is XXXXX.
I've attempted to call the company, but calls go straight to voice mail.The website claims that items should ship within a few days of ordering, and that I would receive shipping and delivery updates by email and texts, but they have never contacted me.
Like another customer who has complained, I believe the company has no
intention of ever actually delivering the product. I feel like they took advantage of me. I should have checked them out through the Revdex.com before ordering. Now I am worried that I will be swindled out of my money from a dishonest company. Thank you Revdex.com for any help you can provide in getting me my refund.

Desired Outcome

Desired Outcome I would like an immediate refund of the $44.94 that I paid for this product to the debit card that was charged.

Home Essentials Response time Aug 03, 2020

Hello ***,

While we aim to provide the best experience for our customers, we are so sorry to hear this from a valued buyer, unfortunately.
We read through your desired resolution and we will be refunding the amount taken which is $44.94.
Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.
We apologize for any trouble that you have experienced.
Have a nice day and stay safe!

Customer Response time Aug 10, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

• Jul 30, 2020

No product or refund recieved!
6/25/20 I received conformation on order XXXXX for 2 air purifers which I paid $124.93. Since I have not recieved any answers from my several emails and various phone calls, I decided to contact Revdex.com. I am 73 and can't afford to loose my money for no product which my doctor suggested I get!

Desired Outcome

Refund my money so I can purchase product elsewhere! Lost my trust for this business!

Home Essentials Response time Aug 03, 2020

Hello ***,
We sincerely apologize for the extended delay in response to your concerns. We understand that this is not ideal and as per your request, we will now cancel the delivery and issue a full refund for your item.

We kindly ask you to please wait 3-5 days for the refund to reflect in your account. Have a nice day and we hope this solves the problem. Stay safe!

Customer Response time Aug 05, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Have not received refund yet!

Customer Response time Aug 10, 2020

3-5 days when I was due my refund of $124.93 There respond was on 08/ 03/20! I am concerned about how I am to get that refund! If it going back to the debit card used? That has been changed! Please advise me on what to do! Thank You
***
***@gmail.com

Customer Response time Aug 21, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Business contacted me about old debit card would not work.Emailed them back with my new debit card information which was almost which was over a week ago and still have not received my refund! Emailed them twice since then and still no response.

• Jul 30, 2020

ordered a product on 7/29/2020. I have been billed twice for the product, haven't received a tracking# and haven't been able to get in contact with HE
I ordered a projector with home essentials. I ordered the projector on 7/29/2020 for 44$. I have not received a confirmation # or a tracking # for my purchase. I do not have a receipt or any information on my purchase but I was billed for the product twice. I was billed twice on my debit card, which is incorrect. I have tried to contact home essentials numerous times and have not had any luck getting in contact with anyone.

I am getting really frustrated at the fact that I was billed twice on my debit card, as well as not know when my product is coming or if it is coming at all.

I would like a refund to my debit card.

Desired Outcome

I would like a refund to my debit card for the second projector. I only ordered one and have been billed for two. I would also like to know when and if I am even getting the initial projector.

Home Essentials Response time Aug 12, 2020

Hello ***,

We would like to apologize for the inconvenience.
Upon checking the details of your payment transaction in our back end, we can confirm that only a total of $44.94, including shipping, was successfully charged from your account and there were no extra payments processed.

We read through your desired resolution and have taken action to cancel your order and issue a refund of exactly $44.94.
Please allow 3 - 5 days for your refund to reflect on your account.
Again, apologies for the inconvenience.
Have a nice day!

• Jul 30, 2020

Waiting on my product I ordered. I was charged for the product but have been waiting for almost 3 weeks.
I ordered the Skincare Pore Blackhead Remover on 7/12/2020. I still have yet to receive the product. It should not take that long for a company that is in FL. I have e-mail the company twice & have gottwn no response. I have tried tracking my order, but there is no easy way to do so. It directs you to download an app called Shop. When you're there it doesn't tell you anything about your product being shipped. This is poor business. Stop scamming people. I am demanding my order be canceled & a refund.

Desired Outcome

To cancel my order and refund my $23.94

Home Essentials Response time Aug 12, 2020

Hello ***,

We understand the frustration we have given you in this matter, please accept our deepest apology.
We read through your desired resolution for order #XXXXX and we have taken action to cancel the order.
We will be issuing an exact refund of $23.94 in your account immediately.
Please allow 3-5 days for the refund to reflect in your account.
Again, apologies for the delay and the trouble we caused you in your transaction with us.
Have a nice day and stay safe!

Customer Response time Aug 20, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

• Jul 30, 2020

I ordered plaque remover on 06/10/20 as of this date no product received and I would like to have my refund.
ordered plaque remover online on 06/10/2020 $ 18.94. Order# ***. received email on 06/20/20 that there were issues with the courier. as of this date today 07/30/2020 I have not received product nor my refund. I no longer want the product and would like to have my refund as soon as possible as this is poor customer service

Desired Outcome

At this time I am no longer interested in the product I would just like to have my refund please

Customer Response time Aug 25, 2020

Hello,
Company has responded and cancelled transaction. Bank has refunded the money. Thank you so much

• Jul 30, 2020

I ordered a gardening bench on line on 7/13/20 - Home Essentials was paid $16.94 on 7/15/20. I have not received the item as of today (7/30/20).
I have tried to call the phone # listed (314)399-8786 several times, left messages and have not received either the item or a return phone call. Something should be done to close this "fake" business down before more people are cheated out of the products ordered and their money.

Thank you for your help.

Desired Outcome

Refund my payment back to the credit card used for the transaction.

Home Essentials Response time Aug 12, 2020

Hello ***,

We want to sincerely apologize for the negative experience that you had with our customer service team.
We read your desired resolution for this issue and we are truly sorry for the inconvenience.
We canceled your order and a refund of exactly 16.94 will be issued ASAP.
Please allow 3-5 days for the refund to reflect in your account.
Have a nice day and stay safe!

Customer Response time Aug 12, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
The total amount has been refunded to me.

• Jul 30, 2020

Ordered earbuds a few weeks ago and have not received my product. I did send a couple of emails but no responses.
Home Essentials
ORDER #XXXXX
Thank you for your purchase!
Hi ***, we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order
or Visit our store
Order summary
Wireless Bluetooth Headphone Earbuds - Black Ã? 1

$7.99

Subtotal

$7.99
Shipping

$4.95
Taxes

$0.00
Total

$12.94 USD

Shipping address
***
***
Longwood FL 32750
United States

Billing address
***
***
Longwood FL 32750
United States

Shipping method
Standard Shipping And Handling

Payment method
ending with *** $12.94

This is my online purchase sent to my email done on Thursday July 16 2020 around 1:30 pm on my visa card.

Desired Outcome

Like to get my refund or product if not both if possible.

Home Essentials Response time Aug 12, 2020

Hello ***,

Thank you for contacting us regarding this issue.
We know that you expect to receive your order on time, and we are very sorry for the misjudgment and any inconvenience it has caused you.
To better things off, we have canceled your order and a refund will be issued to your account ASAP.
Kindly note that it may take 3 - 5 working days for the refund to reflect on your account.
Apologies for the inconvenience.
Have a nice day!

• Jul 29, 2020

I ordered a case and never got my item.
I ordered a privacy screen case for my iphone 8plus on July 17th for 14.95$ it's currently July 28th, and I still haven't got my order, and it won't even let me track my item.

Order #: XXXXX
Payment Amount: $14.95
Payment Method: Money Network Card

Desired Outcome

I would just like to get my refund, forget the case.

Home Essentials Response time Aug 03, 2020

Hi ***,

Our apologies for the delay. We always aim to provide you with best experience and we are very sorry to hear this from our valued buyer.

As per your request we have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a nice day and stay safe!

Customer Response time Aug 03, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I got my refund.

• Jul 29, 2020

3 items were purchased online and charged to my credit card on July 8, 2020. I have received no further information or the items ordered.
I purchased online 3 garden kneeling benches. My credit card was charged $49.92 on July 8, 2020. I have received order number, or means of tracking since order was placed. I have emailed Home Essentials through their online contact system, but have received no reply.
https://home-essentials-co.com/collections/best-sellers

Desired Outcome

I would like to have the amount charged ($49.92) refunded to the credit card used for purchase.

Home Essentials Response time Aug 03, 2020

Hi ***,

Our apologies for the delay. We always aim to provide you with best experience and we are very sorry to hear this from our valued buyer.

As per your request we have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a nice day and stay safe!

Customer Response time Aug 08, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
The company has refunded the amount they charged against my credit card, therefore resolving my complaint. I will not purchase from them again nor will I recommend them to anyone else. Thank you Revdex.com for assisting me in rectifying this situation so promptly.

• Jul 29, 2020

I purchased two items at Home Essentials website and turns out their a scam
On June 30th I ordered two items on Home Essentials website .
A Muscle Massage order #XXXXX $44.94 and a No Touch Thermometer order # XXXXX $24.94. 28 day have gone by and no merchandise has been delivered, I tried contacting them through email and phone but they never responded and their phone number is disconnected, so I searched them up today and turns out that their scammers. Please help me get my money back. Thank You.

Desired Outcome

please help me get my Refund and really need this money back. An if the are Scammers please go after them

Home Essentials Response time Aug 12, 2020

Hello ***,

Apologies for the delay.
We read through your desired resolution of the matter and will issue a refund ASAP.
Just to be clear, your orders are as follows:

#XXXXX Muscle Massages - $44.94
#XXXXX No Touch Thermometer - 24.95

We will issue an exact refund of $69.89.
Please allow 3 - 5 days for the refund to reflect on your account.
Again, apologies for the delay and inconvenience.
Have a nice day!

Customer Response time Aug 20, 2020

On july 12 I received an email informing me about the refunds.

• Jul 29, 2020

On May 30, 2020 I ordered a Massage Gun red from the company, the price was 39.99 plus 4.95 shipping. I have not received product, I want a refund.
Ordered 1 red Massage gun cost was 39.99 plus 4.95 shipping. I paid using a visa bank card. The order number is *** they stated I would be notified when item was shipped, I sent an email on June 24, 2020, and a Marie replied that the shipping team confirmed that it has left the building. That response came July 6. I sent another email on the 25 of June which I received a reply on July 10, they were sorry for the delay and tracking updates may be delayed. On July 24; I sent an email requesting update or a refund. I have not had a reply from the company. Today July 28, I sent an email requesting a refund and an email of when refund will be issued.

Desired Outcome

I would like a full refund.

Home Essentials Response time Aug 03, 2020

Hi ***,

We apologize for the extended delay with this order. Rest assured we are investigating the issue within our team as we only want you to have the best experience at our store.

As per your request for a refund, we will now cancel delivery and issue a full refund. Kindly check your account in 3-5 days for the amount to reflect in your account.

Customer Response time Aug 04, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was made.

• Jul 29, 2020

I placed and on line order. Never received the product. Tried contacting the company by phone, email and social media. Only got a bot reply on FB.
On 2/2/20 placed order #XXXXX for a garden kneeler. Never arrived. Contacted company and asked to refund my $19.94. Received generic message on Facebook messenger saying.....
Good Day!

We sincerely apologize for the delay in updates regarding this order. We can no longer cancel you order because upon checking with our shipping team, your item has left the building. Please know that we are doing the best of our abilities for you to receive your item as soon as possible. To clarify, tracking updates may be delayed but rest assured we are consistently following up with our courier to provide us with the necessary tracking details for this item so we may relay it to you.

As a token we would like to offer you a 10% discount on your ordered item for the extended delay. We appreciate your understanding.

Apologies once again for the delay and do stay safe!

Chat Conversation End
Type a message...

Desired Outcome

Honestly I'd like a refund and to have others warned about how they do business. We are in a global crisis and they are taking advantage of people. If you look at the FB page daily there are complaints. Even though they remove the complaints people still are posting they are getting ripped off.

Home Essentials Response time Aug 03, 2020

Hi ***,

Our apologies for the delay. We always aim to provide you with best experience and we are very sorry to hear this from our valued buyer.

As per your request we have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a nice day and stay safe!

Customer Response time Aug 11, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Be Ouse I had to reach out to my credit card company for help I'm getting my funds back. The company was completely unresponsive. Try as I may I could not make human contact even on Facebook all I could get was a bit offering me a discount on my next purchase. They had zero intent on shipping as you can see there were many people having the same issue as myself

• Jul 29, 2020

I ordered an air fryer online that I have not received.
I have not heard anything about delivery or packaging updates. I have seen numerous other people file complaints for the same reason and it seems like a rather suspicious website not affiliated with actual home essentials. I ordered this item on Tuesday July 21st. I emailed to ask for an update on July 23rd, and today on the 28th, but have not heard back. I paid 20.94 for this item and would like it returned to me. My order number is XXXXX.

Desired Outcome

I would like a return of my 20.94 to my card and the order to be canceled.

Home Essentials Response time Aug 03, 2020

Hi ***,

We sincerely apologize for the extended delay in response to your concerns. We understand that this is not ideal and as per your request, we will now cancel the delivery and issue a full refund for your item.

We kindly ask you to please wait 3-5 days for the refund to reflect in your account. Have a nice day and we hope this solves the problem. Stay safe!

• Jul 29, 2020

I ordered an Air Fryer from this site and never received any tracking number and I get no answer when I attempt to reach out to them.

I Placed order #XXXXX oil free air fryer on 7/12/20 and paid $20.94 USD on same day by debit card. Fryer was $15.99 + $4.95 shipping. I also have not received order #XXXXX from Home Essentials or received a tracking order # to know if it has even been sent. I have sent 3 emails, Contacted them on there Facebook page "Home Essentials" and every time I called I got a google voice mail or a user busy the voice mail doesn't even give the name of the company. I have received no response as of 7/29/20. This Company Is a Scam and needs to be reported and Taken Down. I was planning on getting this Air Fryer for my Girlfriends Birthday. so It is extremely annoying I am left empty handed. In the middle of a pandemic It truly shows how evil people can be.

Desired Outcome

I would like an immediate refund of the $20.94 that I paid for this product to the debit card that was charged. and for the Item to be removed from there site.

Home Essentials Response time Aug 03, 2020

Hi ***,

We sincerely apologize for the extended delay in response to your concerns. We understand that this is not ideal and as per your request, we will now cancel the delivery and issue a full refund for your item.

We kindly ask you to please wait 3-5 days for the refund to reflect in your account. Have a nice day and we hope this solves the problem. Stay safe!

• Jul 29, 2020

Order placed and never received.
I placed order July 5 for 3 temp removers. Was charged $31.92 on July 7, 2020. To date I have not received. They should be removed from the internet. I have called and message said something about a google number. I have emailed with no response.

Desired Outcome

If this order cannot be fulfilled, I demand a refund from Home essentials, Tampa, Fl

Home Essentials Response time Aug 03, 2020

Hi ***,

We apologize for any trouble you've experienced.
Upon reviewing your desired resolution, we will now be issuing a full refund into your account. Kindly allow 3-5 days for the refund to reflect in your account.

Hope this solves the problem. Have a nice day and stay safe!

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Address: 5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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