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Home Essentials

5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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Home Essentials Reviews (%countItem)

• Jul 20, 2020

Have not received order #XXXXX from Home Essentials or received a tracking order # to know if it has even been sent.
Place order #XXXXX oil free air fryer on 6/27/20 and paid $20.94 USD on same day by debit card. Fryer was $15.99 + $4.95 shipping. I have sent 2 emails and tried to call but it only gives a google voice mail - voice mail does not even give the name of the company. I have received no response as of 7/18/20. I do not even know if this item has been shipped because I have not received a tracking number. This company needs to be closed down and should not be advertising on social media.

Desired Outcome

Return fund to debit card

Home Essentials Response time Jul 21, 2020

Hi ***,

We are very sorry to hear that we were unable to assist you immediately. We always want you to have the best customer experience at our store.

As per your request, we will now issue a refund for this order and we kindly ask you to please wait 3-5 days for the amount to reflect in your account.

Have a nice day and stay safe!

Customer Response time Jul 22, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the money back on my account.

• Jul 20, 2020

I ordered an Xbox 1 controller. Never got an order confirmation & my cc was charged $19.95 Ending *** 2 days after my order on July 16, 2020.
My VISA (ending with *** CREDIT CARD was charged $19.95 on July 16, 2020, 2 days after my order date of July 14, 2020.
My poor son gave me all his money from his piggybank to buy this product.

I appreciate a quick and immediate refund..

Desired Outcome

Please issue and immediate refund to my credit ending with *** Thank you

Home Essentials Response time Jul 21, 2020

Hi ***,

Our apologies for the delay. We always aim to provide you with best experience and we are very sorry to hear this from our valued buyer.

As per your request we have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a nice day and stay safe!

• Jul 17, 2020

This company is a scam I have placed an order for $81 since May 15 Supposed to be a gift for my son on the 28th I have waited nothing arrived! I called the phone number is not out of device the 1800 # is not working I have sent an email someone by the name of Ezra reply and apologize for the delay and stating that my product just left the warehouse and he will send me the tracking # until now nothing I sent them many emails to refund my $81 they have not Reply It's July. This business is a scam and needs to be off the internet it's a real scam.

• Jul 17, 2020

I ordered a skin care product over a month ago and the changed me but have not shipped the product or provided an adequate response to my emails.
On June 12th I placed an order for the "Clear Skin Skincare Pore Blackhead Remover" and my banking information shows that I was charged $23.94 for this on June 15th and my order number is #8521. The website claims that items should ship within a few days of ordering, however after more than a month the tracking information I was provided with shows that mine has not yet shipped. I have emailed the company multiple times and some emails were ignored completely whereas others were responded to but with no helpful information. I also called the company multiply times, but they never picked up. I am tired of waiting and believe the company has no intention of ever actually delivering the product so I would like a full and immediate refund.

Desired Outcome

I would like an immediate refund of the $23.94 that I paid for this product to the debit card that was charged.

Home Essentials Response time Jul 21, 2020

Hello ***,

We are very sorry for this issue. We understand how frustrating this must be on your end of the transaction. As per your request we issued a refund for this item.

Kindly allow 3-5 days for the charge to be void and the refund to take effect in your account.

Apologies once again for any inconvenience. Stay safe and have a nice day!

Customer Response time Jul 23, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

• Jul 17, 2020

I need my money back. I haven't received any items. Called a non working number. Emailed no answer. Was told I will receive text when order shipped.
I order on 7/8/2020 products total $71.85 with my debit card. Was texted saying I will receive a text when my order is shipped. Given an Order #XXXXX which I can't track. Called their number, it is a google number. Emailed several times no respond. I realized I was scam when within a few days no text of my order. The company advertised on facebook. they keep texting me to order more products. I checked their address and it is a residential building. My kids really wanted the pool. Sad u guys are FAKE!!!!!!Refund me!!!

Desired Outcome

I need my money back $71.85. All of it. I need my name, address and phone number taken off their list. Please, Essential, don't text me with specials which are fake. This is a time people need their money and you are scamming people. Unreal...God is real..

Home Essentials Response time Jul 21, 2020

Hello ***,

We sincerely apologize for the extended delay in this transaction. We understand how much your kids were looking forward to the pool and we want to resolve this for you ASAP.

As per your desired resolution and as we do not want to put you on hold any longer, we have now issued a refund. Kindly allow 3-5 days for the refund to reflect in your account.

Have a nice day and stay safe!

• Jul 17, 2020

I have not received an order placed on June 30th and can't find tracking for it. No response from emails to the company.
I placed an order for a garden kneeler on June 30, 2020. I have not received the product and have gotten no response to numerous emails that I have sent to the company. The payment cleared my bank on July 3, 2020. The order number listed in the initial email that confirmed my order is XXXXX. I paid $19.94 by debit card.

Desired Outcome

I would like my money refunded.

Home Essentials Response time Jul 21, 2020

Hello ***,
Our apologies for the delay. We always aim to provide you with best experience and we are very sorry to hear this from our valued buyer.

As per your request we have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a nice day and stay safe!

• Jul 15, 2020

No update on my order and theIr 48 hours preparation has passed since I placed my order. After other complaints I feel that I have been taken too.
I placed my order on Friday, July 10,2020 for a No Touch Thermometer use for your forehead on Order #XXXXX for $29.94 using my *** card. My problems started Wednesday, July 15,2020 for no updates on my shipment. I want total refund for this transaction.

Desired Outcome

I want total refund for their scam.

Home Essentials Response time Jul 21, 2020

Hi ***,

Our apologies for the delay. We always aim to provide you with best experience and we are very sorry to hear this from our valued buyer.

As per your request we have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a nice day and stay safe!

Customer Response time Jul 24, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I received my credit and want to thank Revdex.com for solving my problem.

• Jul 15, 2020

Ordered touchless thermometer. No shipping information. They have ignored 5 emails and 3 telephone messages.CArd was charged. no product.

Home Essentials
ORDER #XXXXX
Thank you for your purchase!
Hi ***, we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order
or Visit our store
Order summary
No Touch Thermometer Ã? 1

$24.99

Subtotal

$24.99
Shipping

$4.95
Taxes

$0.00
Total

$29.94 USD
Customer information
Shipping address
***
***
Freeport IL 61032
United States

Billing address
***
***
Freeport IL 61032
United States

Shipping method
Standard Shipping And Handling

Payment method
ending with *** $29.94

It was never shipped. 5 emails have been ignored. CArd was charged. 3 telephones messages ignored..

Desired Outcome

I hope you will note this complaint and support me in getting a refund for a product they had no intention of filling. I already paid.

Home Essentials Response time Jul 21, 2020

Hello ***,

We've checked our records and we are very sorry for the delayed response and action for this order.

As we can see you want a refund, we will now cancel the delivery and issue a refund of your item ASAP. Kindly allow 3-5 days for the refund to take effect in your account.

Apologies once again for any inconvenience and we hope this solves the issue.

• Jul 15, 2020

Order *** $44.94 placed June 17, 2020. Have never received, NO notification of shipping (as advertised), and NO response to 3 email inquiries.
June 17, 2020 placed online order through website using debit card. Total charged $44.94, order *** NO notification that order has shipped. 3 weeks later I emailed [email protected] to inquire about the status but there has been no response. I made 2 more email inquiries and a call to their phony telephone number. No Response, no product, no refund.

Desired Outcome

Refund in full

Home Essentials Response time Jul 21, 2020

Hello ***,

We are very sorry to hear that you were unable to assist you in this matter immediately.

As we can see that you would like a refund for this item, we have cancelled the delivery and we will now issue a refund for this item ASAP. Kindly allow 3-5 days for the amount to reflect in your account.

Thank you for your kind patience. Have a nice day and stay safe!

• Jul 15, 2020

Purchased Product - no response from company or shipping notification
On July 2, 2020, I purchased four inflatable pools at $124.91 charged directly to my credit card on date of purchase. Immediately following the purchase, I received a purchase confirmation email documenting an order confirmation and providing Order # XXXXX. With no updated information on shipping or additional correspondence from the company, I waited until the following week, Wednesday, July 8, 2020, to inquire about shipping information. To date, I have submitted requests for update on July 8, July 10 and July 14 and have not received a response. Additionally, I submitted multiple requests for contact via the "Contact Us" information to no avail. I also submitted a number of requests for updates via the recommended tracking system, the "Shop" App. Finally, I have contacted the company via the telephone number listed on their website https://home-essentials-co.com (XXX) XXX-XXXX and reached a Google phone number that leads directly to a voicemail. These calls have not been returned.

Desired Outcome

I request an immediate refund of $124.91 to the credit card on file.

Home Essentials Response time Jul 21, 2020

Hello ***,

We sincerely apologies for any inconvenience caused in this transaction.
Upon checking the details of this transaction, I can see that the
order has already been chargeback.
We cancelled the delivery of this item.

Apologies for any inconvenience, have a nice day and stay safe!

Customer Response time Jul 21, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
After the company's failure to respond to multiple requests for shipping information and requests for contact, I disputed the charge with my credit card company. The credit card company pursued the matter directly with the company and retrieved the full amount of the charge.

• Jul 14, 2020

I have not received bought item.
I ordered and paid for a thermometer on June 29, 2020. Item was $29.94 with debit card. I needed it fast because of COVID exposure. It has not come nore can I track it through required app. I emailed Home Essiental support twice with no response. Phone goes straight to voice mail without ID of company.

Desired Outcome

I want a refund of $29.94.

Home Essentials Response time Jul 21, 2020

Hello ***,

We sincerely apologize for the extended delay in response to your concerns. We understand that this is not ideal and as per your request, we will now cancel the delivery and issue a full refund for your item.

We kindly ask you to please wait 3-5 days for the refund to reflect in your account. Have a nice day and we hope this solves the problem. Stay safe!

Customer Response time Jul 21, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
This is a fair response due to COVID-19.

• Jul 14, 2020

Unacceptable delivery time frame of 45 days and beyond. Items still not received. Requesting for a full refund.
Order #*** - 6in. Ring Light $24.99 + $4.95 (S&H)= $29.94
Order #*** - Ergo Garden Seat $49.99; Skin Care Blackhead Remover $19.99 - $13.99 (discount) + $4.95 (S&H)= $60.94
I PAID A TOTAL OF $90.88 for these 2 orders that I placed online on May 22, 2020. Website says 2 to 4 weeks delivery. I emailed this company at least 10 times to get an update, shipping info, tracking #, etc. There are no active phone #'s and any response to emails are answered on Sundays only. The only message I received is an apology for the delayed delivery and to contact them if no delivery in 45 days. Well, that came and went. I sent 5 more emails and they offered me 5, 10, 15, and 20% off my order. I accepted the 20% discount, waited another 7 days and called it quits. I am requesting for a return of my monies and noone has responded to me yet.

Desired Outcome

I would like my monies returned to me. I have not received any products, and I no longer want the products. I have completely lost faith in Home Essentials, this was my first and last time ever dealing with this company. Please, can you help me? I feel so helpless and taken for a fool.

Home Essentials Response time Jul 21, 2020

Hello ***,

We are very sorry to hear that the item did not arrive within the stated time frame.

We sincerely understand your frustration regarding this delivery. As per your request, we will now issue a full refund for your item.

Stay safe and we hope this solves the problem. Have a nice day and stay safe!

Customer Response time Jul 21, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept and I'm satisfied with the response for a full refund for items not delivered. However, I am disappointed with Home Essentials due to my request alone was not good enough and it warranted an intervention by the Revdex.com. Poor business ethics, buyer's beware!
I will be looking for the return of my monies and I am informed that if they are not received in a timely fashion, I have the right to reopen this case. I thank the Revdex.com for their assistance in this matter.
Sincerely

Customer Response time Jul 28, 2020

I received a refund notification for order *** and received my refund on 7/27/20. I did not receive a refund notification for order *** I reached out to them via email and of course, they did not respond. I would like to reopen this case.

Customer Response time Aug 10, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
REQUEST TO REOPEN CASE #XXXXXXXX
Order *** - Ergo Garden Seat $49.99; Skin Care Blackhead Remover $19.99 - $13.99 (discount) + $4.95 (S&H)= $60.94 Total
Home Essentials did not refund my monies for $60.94 when they said they would in the complaint I opened with Revdex.com, and I accepted that resolve. I emailed them about the refund and this was their response:

7/29/20 @ 7:12 a.m.
HELLO ***,
Thanks for reaching out. Unfortunately, your order has already been processed so we are now unable to cancel this order. As we can no longer issue a full refund, we would like to offer a 10% discount on your ordered item for the extended delay. Kindly understand that we are having delays due to unfortunate pandemic and our courier is overloaded due to the thick volume of delivery traffic at this time.

However we can assure you that we are doing our best for you to receive your item as soon as possible and we will provide you with the updated details to help you out.

If there is anything I can do to assist you further, please let me know. Have a great day!

NOT ACCEPTABLE! Once again, I am requesting the assistance of the Revdex.com in getting my monies returned to me.

Customer Response time Jul 28, 2020

I received a refund notification for order *** and received my refund on 7/27/20. I did not receive a refund notification for order #4670. I reached out to them via email and of course, they did not respond. I would like to reopen this case.

Customer Response time Aug 10, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
REQUEST TO REOPEN CASE #XXXXXXXX
Order #4670 - Ergo Garden Seat $49.99; Skin Care Blackhead Remover $19.99 - $13.99 (discount) + $4.95 (S&H)= $60.94 Total
Home Essentials did not refund my monies for $60.94 when they said they would in the complaint I opened with Revdex.com, and I accepted that resolve. I emailed them about the refund and this was their response:

7/29/20 @ 7:12 a.m.
HELLO ***,
Thanks for reaching out. Unfortunately, your order has already been processed so we are now unable to cancel this order. As we can no longer issue a full refund, we would like to offer a 10% discount on your ordered item for the extended delay. Kindly understand that we are having delays due to unfortunate pandemic and our courier is overloaded due to the thick volume of delivery traffic at this time.

However we can assure you that we are doing our best for you to receive your item as soon as possible and we will provide you with the updated details to help you out.

If there is anything I can do to assist you further, please let me know. Have a great day!

NOT ACCEPTABLE! Once again, I am requesting the assistance of the Revdex.com in getting my monies returned to me.

Home Essentials Response time Aug 13, 2020

Hi ***,

Apologies for the delay.
We have refunded all orders that have been placed. Please allow some time for the refund to reflect on your account. Have a nice day!

• Jul 13, 2020

Scammed out of money never received product and no return information.
I made a purchase on June 7,2020 with this company and I have yet to receive the product I tried to contact them since then and they refuse to get back to me. They took the money from my bank account on June 7,the and I can't contact them. I have tried numerous times via email since there is no number to call. This company is scamming people.

Desired Outcome

I would like to have my money refunded from them and for them to have to have a phone number to live person.

Home Essentials Response time Jul 21, 2020

Hello ***,

We apologize for any trouble you've experienced and for the delay in getting in contact with you.

Upon reviewing your desired resolution, we will now be issuing a full refund into your account. Kindly allow 3-5 days for the refund to reflect in your account.

Hope this solves the problem. Have a nice day and stay safe!

• Jul 13, 2020

I purchased a ring light from the site. I never received a confirmation email. I emailed the company numerous times.
I finally got an email back saying they would look into the issue. That never happened. And they didn't address my request of a refund. Now it's been two months, no email...no product.

Desired Outcome

I want a refund or my item.

Home Essentials Response time Jul 21, 2020

Hello ***,

We apologize for the extended delay with this order. Rest assured we are investigating the issue within our team as we only want you to have the best experience at our store.

As per your request for a refund, we will now cancel delivery and issue a full refund. Kindly check your account in 3-5 days for the amount to reflect in your account.

Customer Response time Jul 23, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept a refund.

• Jul 13, 2020

My purchase has not been delivered.
I purchased a Garden Kneeler and seat for a total price of 19.94, I sent several emails the company does not respond to my requests for update on my purchase, the purchase was made on line on July 4,2020.

Desired Outcome

I would like delivery or a refund

Home Essentials Response time Jul 21, 2020

Hello ***,

We understand that you are unhappy with the delay in response and arrival of your delivery. As we do not want to put you on hold much longer, we will now cancel the delivery and issue a full refund for this item.

We hope this resolves the problem immediately. Have a nice day and stay safe!

• Jul 13, 2020

Ring light ordered from Home Essentials 60 days ago never received
I ordered a 10 inch Ring Light from Home Essentials, Order *** on May 16, 2020, and I haven't received it yet. It's been now almost 60 days and their customer service can't even produce a tracking number. I sent an email to their customer service on 5/24 and on 6/1 to check on status and try to get a tracking number. Both times I was told by rep Ezra G that they were doing their best during the pandemic and that they were at the mercy of post office. On 6/3 I was told again by Ezra G that the product had been shipped but they still couldn't provide a tracking number. On 6/17 I sent another email saying that since it had been a month since I ordered my product and they couldn't provide me with a tracking number, that I wanted to cancel it and get a refund. On 6/21 another customer rep named Sam emailed me back saying that they couldn't cancel my order because the product had already left the building and once again, they couldn't provide me with a tracking number.

It's been now almost 60 days since I've ordered the product and while I understand that there could be delays due to the pandemic, I feel that 2 months is beyond acceptable.

Desired Outcome

I would like to get my money back so I can buy this product elsewhere since OR if they can prove that they've shipped it and can provide me with the date it was shipped, the courier, a tracking number along with the status, I might reconsider it but I want to be able to verify the status myself. What I do not want is to go back and forth checking on status. I will take one last email from them with all the details I listed above or simply give me my money back.

Home Essentials Response time Jul 21, 2020

Hello ***,

We understand how frustrating this must be on your end of the transaction. We will investigate the issue on our end as we always aim that you receive the best experience at our store at all times.

As per your request and as we do not want to put you on extended hold, we will now issue a full refund for this item.

Once again, we sincerely apologize for any inconvenience and we hope this solves the problem. Stay safe and have a nice day.

Customer Response time Jul 21, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the refund because I don't want to wait for the investigation.

Thank you

• Jul 13, 2020

Ordered a chain saw sharpener. Have not received and have tried to cancel the order.
Order #***. Realized the chainsaw sharpener will not work with my model. Have sent 10 emails asking to cancel order. They say since the order was processed, it cannot be canceled. Have not received the item. The order was placed on June 10, 2020. I just want a refund. The item obviously has not shipped so a refund should not be an issue. I have sent them 9 emails regarding a refund and continue to get the same automated responses.

Desired Outcome

I would like a refund of the amount in the attachment I sent. The item will not work with my chainsaw.

Home Essentials Response time Jul 21, 2020

Hello ***,

We are sorry to hear that the chainsaw sharpener does not match your item and for the delay in reply to your concern. As per your request, we will cancel the order of this item and issue a full refund ASAP.

Kindly allow the refund to reflect in your account within 3-5 days.

Hope this helps. Have a nice day and stay safe!

• Jul 09, 2020

I ordered from Home Essentials a ring light for my daugther May 19, 2020. I still have not received the product although my credit card was charged.
I ordered from Home Essentials a ring light for my daughter on May 19, 2020. The item was charged to my credit card and paid in full on May 19, 2020. As of today's date July 8 2020 I have not received the tracking number or the ring light. I have contacted the company by numerous of e-mail exchanges. The first was June 17, 2020 with Abbi whom stated that due to COVID they are behind on shipping and it should take additional two weeks. After that e-mail I still have not even received a tracking order number.On June 23 I e-mailed the company again to cancel my order since I have not received anything and Sam e-mailed me back stating, my order can not be canceled because it has left the facility. I still haven't received my tracking number so how was it sent out. He stated." he could not cancel the order and I will have to wait . The purchase of ring light was 38.94 and listed the number of my credit card statement purchased with a visa as XXX-XXX-XXXX with a reference number ***.

Desired Outcome

I am seeking a full refund since its July 8, 2020 I paid for a product that I still dont have almost two months later.

Home Essentials Response time Jul 21, 2020

Hi ***,

We want you to know that we do care about our customers and we are very sorry to hear that you have not heard from us asap.

As per your request, we will now cancel the delivery and issue a full refund for your item. We kindly ask for you to wait 3-5 days for the refund to show up on your account.

Hope this helps. Have a nice day and stay safe!

Customer Response time Jul 22, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the response since I have not received the merchandise or a phone call, or email.

• Jul 09, 2020

Company has not delivered package wont give tracking number, wont give refund.
I ordered from this company on June 4 2020 and have not received my package. They email me and say it has left their building but can't provide a tracking number I have been emailing them for over a month. I ordered 2 massage guns for 68.94 my order number is *** I am starting to think they are a scam. No product and no tracking number and the only thing they say is it has left the building and sorry for the delay it is due to Covid 19.

Desired Outcome

Issue fines or seek monetary penalties: Requiring business to pay a dollar amount as punishment for alleged wrongdoing; Compensation for lost wages, time, gas, inconvenience/pain & suffering, such as but not limited to cash, gift cards, coupons, free service, interest, reimbursement of out-of-pocket costs such as gasoline, travel, etc. Collection of payment owed for goods or services provided - Revdex.com is not licensed as a collection agency, and cannot pursue a debt owed for services provided. We encourage the consumer to access Revdex.com's Accredited Business Directory to obtain a list of collection agencies that may be able to assist.

Home Essentials Response time Jul 21, 2020

Hi ***,

We understand how frustrating this must be on your end of the transaction. We will investigate the issue on our end as we always aim that you receive the best experience at our store at all times.

As per your request and as we do not want to put you on extended hold, we will now issue a full refund for this item.

Once again, we sincerely apologize for any inconvenience and we hope this solves the problem. Stay safe and have a nice day.

• Jul 09, 2020

ON 6-30-20 online order with Home Essentials for a Ergonomic Garden Kneeler and Seat. Not received ,cannot contact company with phone call or email
on 6-30-20 I placed an online order with Home Essential for a Ergonomic Garden Kneeler and Seat. Cost of item $14.99, shipping $4.95, total cost $19.94. This was charged to my Visa charge card. Received text on 6-30-20 at 11:47 am that order was received and they will notify me when item ships. Order # is XXXXX. I have tried to call the company, reached voice mail, sent 2 email to company looking for an update, no reply. The amount of $19.94 has been deducted from my charge card for this item. I would like a refund from this company.

Desired Outcome

I would like a refund from the company.

Home Essentials Response time Jul 21, 2020

Hi ***,

We apologize for any trouble you've experienced and for the delay in getting in contact with you.

Upon reviewing your desired resolution, we will now be issuing a full refund into your account. Kindly allow 3-5 days for the refund to reflect in your account.

Hope this solves the problem. Have a nice day and stay safe!

Customer Response time Jul 21, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the full refund. This company did not honor the purchase that I made. I was not able to reach the company by email or phone. I will not do business again with this company.

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Address: 5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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home-essentials-co.com


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