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Home Essentials

5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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Home Essentials Reviews (%countItem)

• Jul 29, 2020

Product never received, even though my card was charged over two months ago. No real response from company when I requested tracking information.
Ordered a product in early May 2020. In June, still had not received the product or even a shipping email. Contacted the company and was told it was delayed due to shipping problems during COVID. Another three weeks later received a similar email. Three weeks after that received the exact same form email. Never received a tracking number.

Desired Outcome

I would like my money refunded.

Home Essentials Response time Aug 03, 2020

Hi ***,

We sincerely apologize and we understand that you no longer want to receive the item. We always want you to have the best experience at our store and we are sorry that it was less than ideal.

We have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a great day!

Customer Response time Aug 06, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Money was refunded in full as requested. Thank you.

• Jul 29, 2020

Purchased 4 pools, phone stand and water sprinkler with no update after purchase than confirmed payment.
I made a purchase on 7/9 ORDER #XXXXX in the amount of $53.92. itait wasawas for 2 pools and a phone holder.

Then again on 7/21 ORDER #XXXXX in the amount of $74.53 I purchase 2 larger pools noticing my mistake and adding a water sprinkler.

I have emailed with no response.N andrand through your website ioI havephave tried to call getting a Google number outgoing message. I'd like my products or a refund if they cannot fulfill the order.

Desired Outcome

Ideally I want what I ordered. I'd prefer the 2 larger pools, with the phone stand and the sprinkler with a refund of the smaller pools. If they can't fulfill the order, then an immediate refund.

Home Essentials Response time Aug 03, 2020

Hi ***,

We apologize for any trouble you've experienced and for the delay in getting in contact with you.

Upon reviewing your desired resolution, we will now be issuing a full refund into your account. Kindly allow 3-5 days for the refund to reflect in your account.

Hope this solves the problem. Have a nice day and stay safe!

• Jul 29, 2020

I ordered an air fryer about 15 days ago, I received no confirmation or updates about the order. I was billed $20.94 without receiving any information
Purchase date: 07/15/2020
Effective date: 7/16/2020
Phone number along with order: 954-480-7068
Card Payment

Desired Outcome

I would like a FULL refund of my purchase. Sales tax and shipping price included.

Home Essentials Response time Aug 03, 2020

Hi ***,

We apologize for any trouble you've experienced.
Upon reviewing your desired resolution, we will now be issuing a full refund into your account. Kindly allow 3-5 days for the refund to reflect in your account.

Hope this solves the problem. Have a nice day and stay safe!

• Jul 29, 2020

I have placed an order but can not get any response regarding delivery date. I have sent three emails and tried to call to receive no response
my order number is XXXXX, I placed my order and asked for a delivery expected date. I have sent 3 emails getting no response and have also tried calling but the message was they are not taking calls and to leave a message.

Desired Outcome

I would like a refund of my money

Home Essentials Response time Aug 03, 2020

Hi ***,

Our apologies for the delay. We always aim to provide you with best experience and we are very sorry to hear this from our valued buyer.

As per your request we have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a nice day and stay safe!

Customer Response time Aug 03, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the refund outcome.

• Jul 28, 2020

Where's my order my order number is XXXXX I would like to know when will I receive it.
Order number XXXXX

Desired Outcome

refund

Home Essentials Response time Aug 03, 2020

Hi ***,

We are very sorry for the extended delay in this issue. We understand how the frustration must have been built up regarding this issue.

Upon reviewing your desired resolution, we will now be issuing a full refund into your account. Kindly allow 3-5 days for the refund to reflect in your account.

Have a nice day and Stay safe!

• Jul 27, 2020

I have not received the ergonomic garden kneeler and seat I ordered from Home Essentials
I ordered an ergonomic garden kneeler and seat from Home Essentials website July 11. I never received a confirmation or shipping details from the company. On Jul 16 my credit card was charged $13.99 for the purchase. Numerous emails and phone calls have gone unanswered.

Desired Outcome

I wish to have my credit card reimbused

Home Essentials Response time Aug 03, 2020

Hi ***,

We apologize for any trouble you've experienced and for the delay in getting in contact with you.

Upon reviewing your desired resolution, we will now be issuing a full refund into your account. Kindly allow 3-5 days for the refund to reflect in your account.

Hope this solves the problem. Have a nice day and stay safe!

Customer Response time Aug 03, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer to refund my payment in 3 to 5 days as stated above.

• Jul 25, 2020

I ordered a massage gun for my husband for Father's Day on June 11th 2020. The funds were deducted within 4 days and the site said delivery within 7 days. When the product was a no show I emailed and was told due to Covid the order could take 4-8 weeks. They would email when it shipped which would be within 1-2 weeks. Nothing by email and I have contacted two more times with no response. I am about to report fraud to my bank. I am also going to post about it on Instagram and Facebook. This is very wrong!!

• Jul 24, 2020

I placed an order with Home Essentials on June 18,2020 and have not received it as of July 24 2020. I think this company is a scammer. There is no phone that is answered or response from what they say is their customer support email. The address they give seems to be fake. I am going to file a complaint with my credit card company.

• Jul 24, 2020

Ordered 2 items (thermometers), money was taken from my account, however, no delivery information and no replies from the company
Purchase date : 07/21/2020

Touch less thermometer (2) $49.93

received a text that with order number and no other details. This appears to be a scam

Desired Outcome

refund and explanation

Home Essentials Response time Jul 30, 2020

Hi ***,

We apologize for any trouble you've experienced and for the delay in getting in contact with you. We understand that the delay is not favourable. However, we kindly ask for your kind patience as we are struggling with shipments due to the COVID-19 pandemic.

Upon reviewing your desired resolution, we will now be issuing a full refund into your account. Kindly allow 3-5 days for the refund to reflect in your account.

Hope this solves the problem. Have a nice day and stay safe!

• Jul 23, 2020

I placed an online order with Home Essentials on July 9,2020- and have not received an email stating if the item has shipped. I want my $$ refunded!!!
I have the email from Home Essentials thanking me for my order but where is my order?? I have ordered a new bank card because of concerns for fraud. I would like my money refunded - please send a check for the amount I paid since I have closed the card I paid them with. Unfortunately I fell for this scam. I have contacted my bank and the county sheriffs department regarding this fraudulent company.

Desired Outcome

A resolution would be to get a refund check from this company

Home Essentials Response time Aug 12, 2020

Hello ***,

Apologies for the negative experience you had in your transaction with us.
Somehow our technical team must have overlooked this matter in which lead us to this issue.
We read your desired resolution and its only fair that we issue a refund of exactly $20.94.
Kindly allow 3 - 5 days for the refund to reflect on your account.
Apologies for the inconvenience.
Have a nice day!

• Jul 23, 2020

Item ordered July 4 has not arrived, and no response to inquiries about product
On July 4, 2020, we placed an order with Home Essentials for a mini-projector for $49.94. We immediately received an email stating "Order #XXXXX confirmed," and listing our delivery address but no expected "deliver-by" date. The purchase price was debited from my bank account on July 6. On July 15, having not received the product nor any correspondence from Home Esssentials, I sent an inquiry about the status of our order to the customer service email provided [email protected] I did not get a response, so I emailed again on July 18. On July 22, having still not received a reply to my emails, I attempted to call the number associated with Home Essentials that appeared on my bank statement, 954-480-7068, to seek information about the purchase. I discovered that the outgoing message for this number was not a business line but indicated in a computerized voice that it is the phone of "Nick." I did not leave a voice mail as I don't know who Nick is and did not want to provide more info to a potential scammer.

Desired Outcome

Refund $49.94 for the purchase

Home Essentials Response time Aug 03, 2020

Hello ***,

Apologies for the delay in getting in contact with you.
We reviewed your desired resolution for order#XXXXX and we will now be issuing a full refund of $49.94 into your account. Please allow 3-5 days for the refund to reflect in your account.
Again, we apologize for the trouble.
Hope this solves the problem. Have a nice day and stay safe!

Customer Response time Aug 05, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Refund received

• Jul 23, 2020

I purchased 2 of the same products from an advertisement on Junel 4th and have no received any updates or responses multiple attempts were made to reach these people to find out the issues no responses
Product_Or_Service: Massage gum (2)
Order_Number:

Desired Outcome

Billing Adjustment I want my money back the total cost was $79.98

Home Essentials Response time Jul 30, 2020

Hi ***,

Our apologies for the delay. We always aim to provide you with best experience and we are very sorry to hear this from our valued buyer.

As per your request we have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a nice day and stay safe!

• Jul 23, 2020

Do not order from this company! They are a scam! I placed an order on June 15, 2020 and it posted to my credit card on June 19. I received a text message thanking me for my order and saying that they would notify me when my item (a $45 muscle massager) shipped and also a link to be able to view my order, and gave me an order number. My husband never heard or received anything else from them. I looked up and found a company. with this name online, called the phone number and spoke with a very kind lady who informed me that she has been receiving many phone calls from people, who too, were looking to find out where their order was. She said she spoke with the police and they told her that the company was a scam and that people could contact their credit card company to try to dispute the charge. This is where I am at now. I contacted my CC company and started a dispute and they are investigating now. I have looked at their website and it looks VERY legitimate........but it is not. Don't even deserve ONE star!

• Jul 23, 2020

Ordered a pool that they advertised for $29.99 with $4.95 for shipping?
Hi There
Ordered a pool that they advertised for $29.99 with $4.95 for shipping? After submitting several emails I have yet to hear back from this company during the past 4 weeks of attempting to email or call! Their number is disconnected so this is a scam company which takes your money and does not deliver on the product! Would like to see the owner or owners tossed in jail!!

Desired Outcome

My credit return to my account and I will be telling my family and friends never to order from this company.

Home Essentials Response time Jul 30, 2020

Hi ***,

We apologize for any trouble you've experienced. We sincerely understand your dismay in the current situation you are experiencing. We always aim to provide an excellent service and we are sorry to hear this from our valued customer.

As per your desired resolution, we will now be issuing a full refund into your account. Please allow 3-5 days for the refunded amount to reflect in your account.

Hope this solves the issue. Have a nice day and stay safe!

• Jul 22, 2020

Requested refund through website for $42.93 charged on 7/12/20. No response, phone number on website "unavailable."
Ordered two kids inflatable pools On 7/9/20, charged to my credit card on 7/12/20. Other than two confirmation texts, I have received no further information. Website indicated that these items were available and would be shipped within a few days. Phone number on website is answered with recording that "google customer is not available" and the number associated with the charge to my Visa does not allow you to speak with anyone. I have sent two customer service requests on the website for a refund and have not received a response to either. At this point, all I want is a refund but there seems to be no avenue available to request it from them, at least that they respond to. My order number, according to text confirmation, is 17010.

Desired Outcome

Refund only - I have tried again today (7/22/20) to reach business with no luck.

Home Essentials Response time Jul 23, 2020

Hi ***,

We apologize for any trouble you've experienced and for the delay in getting in contact with you.

Upon reviewing your desired resolution, we will now be issuing a full refund into your account. Kindly allow 3-5 days for the refund to reflect in your account.

Hope this solves the problem. Have a nice day and stay safe!

Customer Response time Jul 23, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
They have submitted another debit authorization on my *** account that is now a pending transaction. I understand the credit may take a few days but there is absolutely no reason for another debit. I'd like an explanation and sincerely hope a second debit does not actually post.

Customer Response time Jul 29, 2020

I have received credit from company. I only wish I had not had to resort to filing Revdex.com complaint to get it. This is the first time I've ever had to do that.

• Jul 21, 2020

Placed my Order May 17 . I have not recieved my order or any Tracking info. I requested a refund . I have got no response back from company
Placed my order May 17 order # *** I have not recieved I requested a refund since still have not recieved order and I have got no response from company

Desired Outcome

I would lime my money back since have not recieved my order

Home Essentials Response time Aug 03, 2020

Hello ***,

We read through your concerns and we are so sorry for the troubles you have experienced in your transaction with us.
We will be issuing a refund on your account immediately.
Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.
Apologies for the trouble.
Have a nice day and stay safe!

• Jul 21, 2020

Ordered paid never received.
Order # XXXXX. Product - gardeners knee bench. Ordered on 7/10/2020. Payment was made by visa debit.on 7/13/2020 payment was taken out in the amount $19.94 by the home essentials co. Never received a tracking number,left email on their website. Tried to call them no answer. I am requesting a refund.

Desired Outcome

Refund

Home Essentials Response time Aug 03, 2020

Hi ***,

We apologize for any trouble you've experienced in your transaction with us.
Upon reviewing your desired resolution, we will be issuing a full refund of $19.94 into your account.
Kindly allow 3-5 days for the refund to reflect in your account.
Hope this solves the problem. Have a nice day and stay safe!

• Jul 21, 2020

I ordered a massage gun from them on May 15 and it still hasn't shipped. I have contacted customer service many times and the issue didn't resolve.
Order number is *** Product was purchased May 15 for $48.94. I can send you screenshots of the emails as proof of poor communication and customer service from the company.

Desired Outcome

I want a full refund since it has taken too long for this product to ship! I spent a huge bonus on it!

Customer Response time Aug 06, 2020

The company gave me a refund, but it was on a card that I cancelled. I have been trying to get in touch with them but they have not been responsive. In that case, I would like to file a complaint in regards to them not being responsive.

Please let me know if you have any questions.

Thanks for your help!

-

Customer Response time Aug 13, 2020

Document Attached

• Jul 20, 2020

I wish I would have read more reviews on this company before I ordered from them. I do believe this company is a scan and they need to be investigated and shut down immediately. On July 2nd, I ordered a fetal Doppler heart monitor, as I am an expecting mother. It is now July 20th and I haven't heard from the company once. I understand covid is potentially making business orders take longer than usual, however, I have emailed the customer service twice now and haven't heard a single thing back from them. Not only have I emailed them, but I called the owner from the number provided and was referred to the voicemail, where I left a voicemail questioning why my order was taking so long, why I haven't heard a single thing about when it would be shipped, why I haven't had a confirmation number for tracking, and why they stole my money and are now ignoring me. The order total was 34.94 and I demand a refund immediately. I will never order from this company again, and I hope that this review will sway people from buying from them ever. They are con artists. Also, I must note that in order for me to submit this review I had to rank this company 1-5 on the star scale. I ONLY clicked one because I couldn't leave it at zero. In my opinion, they don't even deserve a one star rating.

• Jul 20, 2020

Ordered an air fryer online from this business I have seen no activity from them except to withdraw the money from my account
I ordered an air fryer from this business on July 5th. After I saw there was no activity on shipping this I sent numerous emails to the provided address from this business to which I got no answers. I look for reviews online and a printout from the Revdex.com shows that this is kind of common practice from this business while I am out only $20.94 I wonder how many other people they've taken advantage of for a lot more money I continue to get emails from this business wanting me to buy more stuff from them don't understand call they can do that with a straight face. I am just purely disgusted with this company

Desired Outcome

I would really like to see a refund of my money but I would more like to see some sort of action taken against this company so they quit doing this type of thing they're taking advantage of a pandemic with an online business that has no intention also filling their orders

Home Essentials Response time Jul 21, 2020

Hi ***,

Our apologies for the delay. We always aim to provide you with best experience and we are very sorry to hear this from our valued buyer.

As per your request we have cancelled the order and the authorization on your credit card should be cancelled hereafter. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Have a nice day and stay safe!

Customer Response time Jul 21, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I only accept their claim if they actually follow through on something and refund me. It's sad when a business takes advantage of the situation in the country right now to take advantage of people.

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Address: 5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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