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Home Essentials

5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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Home Essentials Reviews (%countItem)

• Jun 22, 2020

I have ordered on 5/9/2020 and still have not received my item.
order number *** paid on 5/9/2020. $18.94 that I have paid. it states that it should be here within 2to 4 days or from china 7 to 14 days. I have not received this shipment and they will not refund me. they wont even give me a tracking number and it has left their building. I have been asking for a refund due to how long it has been.

Desired Outcome

just asking for a refund of 18.94 back on *** card. or mail a check to my address.

Home Essentials Response time Jun 27, 2020

Hello ***,

We are so sorry for any inconvenience that you have experienced in this transaction.

As per your request, we have issued a full refund for your order. Kindly allow 3-5 days for the refunded amount to reflect in your account. We understand that this is not ideal and rest assured we are improving our services as to provide you with a better customer experience at our store.

Apologies once again for any trouble experienced. Have a nice day and stay safe!

Customer Response time Jun 29, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
This is all I am asking for a full refund.

• Jun 18, 2020

Item was purchased. Called and emailed business to get updates and shipping details. No response.
We live in ***

My daughter (who is a minor) purchased a ring light from Home Essentials on 5/26/20. Upon purchasing the light, she was not given any information about when the item would be shipped. On 6/2/20, she sent a message to the company on their website asking for order status. After 2 weeks to allow time for the item to be delivered, she got me involved. I have called them twice at the number provided and the message goes straight to voicemail. Upon further investigation, I found that the address for the business is at The Element hotel in Downtown Tampa. I also found that the number provided as the contact phone number is a cell phone number based out of St. Louis, MO. I will be doing further investigation, but I wanted to contact you and try to resolve before doing so.

Desired Outcome

Because of the poor service and doubtful legitimacy of the company, I am requesting full refund of the product.

Home Essentials Response time Jun 19, 2020

Dear ***,

Hope you're doing well.

We sincerely apologize for the delay with the delivery of your item. We understand your frustration regarding this matter and we will be issuing a full refund as per your request.

Apologies once again. Have a nice day and stay safe!

Customer Response time Jun 19, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Appreciation for the response of company regarding resolving the matter.

Request that refund is issued via gift card.

• Jun 15, 2020

I ordered a fetal doppler from their site and never received the product or a tracking number. Their support team have been dismissive and of no help.
On May 12th, 2020, I purchased a Fetal Doppler on May 12th for $29.99 and shipping of $3.95 for a total of $33.94 USD. I received an order number 1578 via email and was hopeful of receiving my package within a reasonable time frame. When I didn't hear anything from them by May 17th, I emailed customer service where I noticed a vague response came from an Ezra from Remaze.com. I was told at that time it was dropped off at a courier's sorting center and that it should be to me within 2-4 weeks. I asked about speaking to a live person and stated that 2-4 weeks was unacceptable and asked for a tracking number on May 22nd, 2020. I was responded days later to provide time for an update email to arrive. It never did. I received an email response from Ezra on May 23rd, 2020 stating that my order has been sent out on time and could be delayed due to COVID-19 and that they still hope to get there on time. I responded on May 26th, requesting a tracking number. On May 27th, Ezra told me I'd be given a tracking number when it was available. By this time I downloaded their websites suggested application to track orders called "Shop" and when it pulled up my order it only said that the order was placed, no actual update. I responded on May 27th stating it has been 15 calendar days and no update other than a run around response is unacceptable. Ezra responded on May 28th, stating that I will be provided an updated tracking number as soon as the courier provides one. I responded on June 8th, stating that it's been 11 days since customer service has contacted me and that I should have had a response with tracking details by now. On June 11th, an Abbi (New Chat Bot) responded stating that she understood my frustration, which I doubt unless she was a pregnant woman having to chase down an order that she paid hard earned dollars for. Adding that she checking with her shipping team and the item has already left the building. This tells me nothing, she again mentions that she would provide tracking once they have it. I responded on June 11th to again provide a tracking number or actual update of where my package is. At 3:53 AM today (June 12th) Abbi sent me almost word for word the same COVID-19 response email that I'd received from Ezra on May 23rd. I sent back an email about an hour ago pleading for an update or to put me out of my misery that I won't be receiving this prior to the due date of my first child on August 8th. I have lost hope and feel like I'm not being listened to. The customer service is poor and the over all business practice/keeping customers informed is extremely unacceptable.

Desired Outcome

Acknowledgement of the unacceptable customer service and a refund if possible. If a refund isn't possible than for this complaint to been known so that other customers especially expecting mothers wishing to hear their unborn's heart beat prior to birth, NOT to shop with them. I don't want anyone to have to go through what I've been going through in the last month to just obtain information. I don't even want to imagine how those who ordered and didn't stay on top of their order feel. I would be distraught if I forgot I purchased with them and got taken for my money.

Home Essentials Response time Jun 19, 2020

Dear ***

We sincerely apologize for the delayed shipment and responses in this matter. We understand your frustration regarding the customer service and as a token of our sincerest apology, we have successfully cancelled the delivery of this item and issued a full refund for your doppler.

We hope you have a wonderful day and stay safe!

Customer Response time Jun 22, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
They acknowledged their wrong doings and refunded me my money for my order.

• Jun 10, 2020

Bought one of their products almost a month ago. They will not send a tracking number for item. Will not refund as they say it's been shipped (2 weeks ago). Does not respond to emails within timely manner.
Order_Number:

Desired Outcome

Refund Refund and item returned.

Home Essentials Response time Jun 14, 2020

To whom it may concern,

We understand your concern and we apologize for any delay caused in this transaction during these unprecedented times. As per the customer's request, We have now issued a full refund to the customer's account. Please note that it may take 3-5 business days for the charge to be voided and your refund to appear on your account.

Hope this helps. Apologies for any inconvenience.

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Address: 5914 Jet Port Industrial Blvd, Tampa, Florida, United States, 33634-5158

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