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PNC Bank, N.A. responded to [redacted] on December 20, 2017, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I have attached the required signed release form,
Regards,
[redacted]

Three payments were removed and reposted to later dates.   I was assured that all of the payments were put back to their original posting date.   When I got home that night and could check the account, the following payments were posted as follows:200.00 transferred 3/1/18 was removed and reposted to 3/27/18200.10 transferred 3-9-18 was removed and reposted to 3/27/18 1452.76 transferred 4/3/18 was removed and reposted to 5/1/18Interest compounds daily.   The representative refused any courtesy credits for my time and trouble, therefore I demand my payments be posted to the day I actually made the payments to ensure that my interest is computed correctly.    I have also not received the itemized daily balance spreadsheet that was requested and promised several times.  This is required to make sure my balance is correct and to ensure that I have no other payments still "suspended" somewhere in their "new" system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted]Date: Mon, Jul 11, 2016 at 3:44 PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #[redacted]To: i[redacted]I would like to add to my rejection of the statement that this complaint has been settled. I was contacted by Mike P[redacted] of PNC on June 6 when he left me a voicemail to speak further about the matter. I called him back on June 7and left a voicemail with no response. I called and left another voicemail on June 24 with no response. I have not been contacted by PNC since then.I could not find a place to add these details to my file online. Please let me know how to do this. Thank you.[redacted]

PNC Bank, N.A. responded to [redacted] on May 9, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on January 25, 2018 via letter and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on 11-7-17, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on August 24, 2016, and considers this matter addressed.

April 10, 2018[redacted]RE: Revdex.com - Case Number [redacted]Dear Ms. [redacted]:This is in response to your complaint filed on February 16, 2018, with the Revdex.com regarding your PNC Bank, National Association (“PNC”) Automobile...

Installment Loan Account ending in [redacted] (the “Loan”). I attempted to reach you by telephone and e-mail on February 20 and 23, 2018, and by mail on February 27, 2018, but was unsuccessful in reaching you. I appreciate the opportunity to address your concerns.In your complaint you stated that the vehicle securing the Loan was in an accident in December of 2017, and was deemed a total loss. You stated that the insurance payment was applied to the balance of the Loan, but you have received late notices indicating that a balance is still owed. You stated that you were never previously informed that you would be required to continue payments until the Insurance and Gap Insurance payments were applied to the Loan. You requested that all interest and late fees be removed until the Gap Insurance payment is made and that any negative reports against your credit be removed.Our records indicate that on December 17, 2017, [redacted]. notified PNC that the vehicle securing the Loan was a total loss as of December 12, 2017. In accordance with the Retail Installment Sale Contract (the “Contract”), Section 2 a. You agree to pay us all you owe under this contract even if the vehicle is damaged, destroyed, or missing. On December 18, 2017 during a three way call between Mr. [redacted], PNC, and a representative from Geico Salvage, Mr. [redacted] was advised that during the insurance payoff process, he was not released from financial responsibility of the vehicle. This financial responsibility would also apply to you as a joint signer on the Loan. According to the Contract, the Loan was opened on December 17, 2016, with a monthly payment due in the amount of [redacted] starting January 31, 2017. A copy of the Contract is enclosed for your records.In the event of a total loss, it is standard practice for PNC to apply payments from insurance, cancelled warranties, and GAP insurance payments to the principal balance of the Loan as they are received.Since the payments are applied to the principal balance, they do not satisfy the outstanding monthly payment obligation due, accrued interest and other charges that may have been assessed on the Loan as defined in the Contract. Our records reflect PNC received the following payments from your primary insurance and the GAP insurance, which were applied correctly to your Loan’s principal balance.Source Amount Date ReceivedGAP Insurance $** February 9, 2018Primary Insurance January 5, 2018These payments did not satisfy the balance owed on the Loan. The payoff as of April 10, 2018, is $[redacted] and the per diem is currently $|** Our records reflect the last payment you made to the Loan was on March 29, 2018, in the amount of$[redacted]. The monthly payment is still due for January 1, 2018. According to our records, on April 6, 2018 you advised that you anticipate the remaining balance to be paid by funds from your cancelled warranty with the dealership, as of April 9, 2018 those funds have not been received. To make payment arrangements on the amount owed, you may contact our Recovery Department at [redacted], Monday through Thursday 8:00 a.m. to 9:00 p.m. and Friday 8:00 a.m. to 4:30 p.m. E.T.It is PNC’s practice to refund any fees assessed as the result of a bank error, which did not occur in this instance. However, PNC is sympathetic to your situation. On February 16, 2018 a late fee of $** was waived on your Loan as a courtesy. As there is a balance still owed on the loan, no bank error was involved, and PNC accurately reported to the credit bureau agencies, PNC respectfully declines your request for credit reporting to be removed. While you were correctly notified of your financial responsibility, on behalf of PNC, I apologize if our service level did not meet our commitment to you.Thank you for allowing me to clarify PNC’s position in this matter. Should you have additional questions, I may be reached at [redacted]’ Monday through Friday between the hours of 8:00 a.m. and 4:45 p.m. (ET).Sincerely,Executive Client RelationsEnclosures PNC Reference Number This is an attempt to collect a debt and/or enforce our lien. Any information obtained will be used for that purpose unless prohibited by applicable law. However, if this debt has been discharged or if you are protected by the automatic stay in bankruptcy, we are not attempting to collect the debt from you personally, and if we have obtained relief from the automatic stay, we will only exercise our rights against any collateral. By providing this notice we do not waive any applicable exemptions from state or federal collection lawsIf you are requesting modified payments or other loss mitigation, please note that normal collection activity, collection litigation and/or foreclosure activity may continue on your loan to the extent allowed by law while your request is being reviewed. Any information requested may be necessary to determine your eligibility for loss mitigation options.

December 14, 2015- PNC Bank, N.A. responded to [redacted] on December 14, 2015 and considers this matter addressed.  Thank you, Meghan J[redacted]

PNC Bank, N.A. responded to Ms. [redacted] on July 17, 2017, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
[PNC BANK has not responded to me at all on or before September 3rd. I have not received a response from them otherwise. I am requesting that they close the accounts at a zero balance, like originally asked and NOT send them to collections because of a mistake they and also not to send the account to check systems based on the mistake they made. Regards,
[redacted]

PNC responded to Ms. [redacted] on April 23, 2018, and considers the matter addressed.

PNC responded to [redacted] on February 9, 2018, and considers this matter addressed.  Thank you.

PNC Bank, N.A. responded to [redacted] on June 5, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] on September 4, 2015, and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  Ms. I[redacted] from PNC has no ability to make any changes to address the issue in my complaint. She was only able to make requests to other departments to look into the matter. According to her, the person that looked into the matter said because the account was delinquent for the month of November, PNC feels it is in their right to report it negatively for the month of December. I do not understand what November has to do with December? The account was paid off on December 9th so no negative information should be posted for December.She stated the nothing was being reported for the month of December 2015. But when I called Experian they confirmed it still was reporting. She also stated that the information was suppressed and should not be reporting to the CRA. That I should try to dispute it again. Experian will not allow me to dispute it because I previously did and PNC verified the "suppressed" information.

July 1, 2016- PNC Bank, N.A. has responded to [redacted] on July 1, 2016 and considers this matter addressed.  Thank you, MJ

PNC Bank, N.A. contacted the customer on June 28, 2016 and was unsuccessful. Please have the customer contact Erika H[redacted] directly at ###-###-####, ext. ###-###-#### for assistance.